Many reviewers praise Sarah Raven for strong plants and bulbs and a website that’s easy to use and well set up. Several customers mention fast replacements and enjoy the seasonal catalogues or events. Many others describe failed deliveries, damaged or wrong items, and long waits or no response from customer service. Experiences range from consistently excellent orders to ongoing problems with recent fulfilment and communication that never get resolved.
Examples from available reviews (Dec 2021 – Feb 2026).
Longtime customer praises consistent good quality and helpful website information.
“Always good quality plants.”
Website and ordering are easy, and product quality is excellent.
“Marvellous ideas, easy website & ordering made simple.”
Dahlia tubers arrived damaged with broken necks and poor packaging.
“the tubers inside had most of their necks broken.”
Unfulfilled order from May and no replies, customer is owed money.
“Unfulfilled order from May, owe me £54, no replies to email no refund no contact.”
Reviewers often describe fulfilment problems, including cancelled orders, split shipments, and missing items. Some long-term customers say earlier purchases arrived reliably and replacements came quickly. Many reviews also point to outsourced couriers as the source of damage and delivery mistakes.
Several customers comment on the prices and say they accept the cost because they see the quality as high. A small number call the postage wasteful or say packaging pushed delivery costs up. Few reviews clearly describe the products as poor value overall; most value comments tie price to quality or to delivery packaging.
Customers often say the website and ordering are easy and straightforward. The printed seasonal catalogues get positive mentions for ideas and range. A minority say the catalogue photos look overly enhanced compared with what they achieved in real life.
Many reviews highlight healthy, vigorous bulbs, strong flowering, and unusual varieties. Others report plants and bulbs arriving damaged, rotten, or incorrect, sometimes in poor condition. These mixed accounts show customers either receive robust stock or face major quality problems on arrival.
Many reviews describe slow replies, emails that go unanswered, and a phone line they can’t get through on. A smaller group mention useful updates and acceptable responses when replacements were provided. Several reviewers connect poor communication with refunds and credit taking too long and staying unresolved.
Reviews split sharply between repeat customers reporting years of good buying and others describing recent breakdowns in service and delivery. The gap shows up in what arrives, how issues are handled, and how couriers treat parcels. That divide shapes whether people recommend buying again.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer praises great service and quality products from the company.
“Great service and qulaity”
Item shown in stock was delayed then the order was cancelled.
“order was fully cancelled yesterday this was my first order with this company and I will not be returning.”
Always receives quality plants on time with careful packaging.
“Have always received quality plants within the dates expected for delivery and the plants are packaged with care.”
Multiple order errors and poor customer service despite long-term custom.
“I received a truly dismal and uninspiring collection.”
Damaged order, no response to emails, then a random refund later.
“Not great customer service and poor lack of communication.”
Unfulfilled order from May and no replies, customer is owed money.
“Unfulfilled order from May, owe me £54, no replies to email no refund no contact.”
Spring flowering plants ordered in April were still not received mid-August.
“Spring flowering plants ordered in April, due in May still not received mid August.”
All purchased plants and bulbs were excellent and one issue resolved well.
“All the plants and bulbs I bought this year have been A* quality”
One plant arrived dried out and the complaint received no reply.
“One of the three plants that was ordered and delivered was dried out”
Plants arrived late and in appalling condition; customer photographed the damage.
“Late delivery plants in appalling condition .”
Second variety arrived weak and has not grown well.
“They were weaker on arrival”
Damaged plant arrived and refund requests received no response.
“disgusting customer service”
Damaged item arrived and refund requests remained unanswered for weeks.
“NO REFUND RECEIVED.”
Weeks without phone or email responses and no refund.
“No telephone communication now and weeks to answer e.mail!”
Plants arrived late, nearly dead and afflicted with blackspot.
“plants almost dead”
Received a different dahlia variety and customer service has been slow.
“it was actually the phantom.”
Poor-quality plants and customer service has not responded.
“Poor quality plants.”
Zero customer service and delayed email responses about delivered plants.
“Absolute zero customer service and advice.”
Some items missing and customer service has not responded to enquiries.
“Very quick to take your money.”
Longtime customer disappointed by poor plants, deliveries and customer service.
“poor plants - weak, dried out and spindly”
I have placed several orders with Sarah Raven over the past 12 months. I find their selection of plants and gardening accessories really good, there's a wide range of plants and planters to suit all tastes and requirements. They also offer a very helpful advice service if you are unsure which plant will suit your needs. The only issue I have with them is the delay in delivery. I have had to keep contacting them for delayed deliveries. This has happened twice though they later apologizes. I am likely to buy from them again because their plants are amazing and the prices are reasonable.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sarah Raven is a UK gardening brand founded by gardener and author Sarah Raven. It sells seeds, bulbs, plants, and gardening accessories through its online shop and a seasonal printed catalogue. The website offers growing advice, plant profiles, and practical planting guides to help gardeners pick varieties and plan timing. Sarah Raven also publishes books and digital horticulture content, and runs events and courses led by experienced gardeners.