Reviewers commonly highlight strong plant quality, a wide selection and useful editorial content. However, a substantial portion of recent reviews cite delivery partner problems, incorrect or damaged items, and slow or unavailable customer support. If you are considering an order, check delivery options, inspect parcels on arrival and retain order communications for any claims. For time-sensitive or high-value purchases, contact customer service beforehand or consider alternatives that offer clearer fulfilment guarantees.
Examples from available reviews (Dec 2021 – Feb 2026).
First-time buyer praised healthy plant and helpful order updates.
“I was very impressed with the packaging of my clematis montana ‘mayleen’”
Customer received entirely wrong bulbs and experienced poor follow-up.
“we got nothing that we ordered and bulbs I would never want to plant”
Courier left bulbs insecurely and customer services became unreachable.
“Yodel eventually provided a photo showing them on the doorstep”
Received incorrectly sized plug plants with poor packaging and misrepresentation.
“What I received were 3 x 6cm plug plants”
Selection and expert advice are praised, but many reviewers report fulfilment errors, wrong items and unreliable order handling.
Some customers feel prices match quality, yet a subset report poor value when items arrive incorrect, damaged or not as described.
Website, catalogues and videos are frequently described as helpful and easy to use; a few note checkout glitches and phone issues.
Many reviewers praise healthy plants and top-quality bulbs, while a significant minority report damaged, rotten or incorrect items on delivery.
Frequent complaints concern delivery partners, late or missing updates, slow email replies and closed phone lines, hindering issue resolution.
Long-term customers often report satisfaction with products, while recent buyers commonly report delivery failures and poor customer-service responsiveness.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer praises great service and quality products from the company.
“Great service and qulaity”
Item shown in stock was delayed then the order was cancelled.
“order was fully cancelled yesterday this was my first order with this company and I will not be returning.”
Always receives quality plants on time with careful packaging.
“Have always received quality plants within the dates expected for delivery and the plants are packaged with care.”
Multiple order errors and poor customer service despite long-term custom.
“I received a truly dismal and uninspiring collection.”
Damaged order, no response to emails, then a random refund later.
“Not great customer service and poor lack of communication.”
Unfulfilled order from May and no replies, customer is owed money.
“Unfulfilled order from May, owe me £54, no replies to email no refund no contact.”
Spring flowering plants ordered in April were still not received mid-August.
“Spring flowering plants ordered in April, due in May still not received mid August.”
All purchased plants and bulbs were excellent and one issue resolved well.
“All the plants and bulbs I bought this year have been A* quality”
One plant arrived dried out and the complaint received no reply.
“One of the three plants that was ordered and delivered was dried out”
Plants arrived late and in appalling condition; customer photographed the damage.
“Late delivery plants in appalling condition .”
Second variety arrived weak and has not grown well.
“They were weaker on arrival”
Damaged plant arrived and refund requests received no response.
“disgusting customer service”
Damaged item arrived and refund requests remained unanswered for weeks.
“NO REFUND RECEIVED.”
Weeks without phone or email responses and no refund.
“No telephone communication now and weeks to answer e.mail!”
Plants arrived late, nearly dead and afflicted with blackspot.
“plants almost dead”
Received a different dahlia variety and customer service has been slow.
“it was actually the phantom.”
Poor-quality plants and customer service has not responded.
“Poor quality plants.”
Zero customer service and delayed email responses about delivered plants.
“Absolute zero customer service and advice.”
Some items missing and customer service has not responded to enquiries.
“Very quick to take your money.”
Longtime customer disappointed by poor plants, deliveries and customer service.
“poor plants - weak, dried out and spindly”
I have placed several orders with Sarah Raven over the past 12 months. I find their selection of plants and gardening accessories really good, there's a wide range of plants and planters to suit all tastes and requirements. They also offer a very helpful advice service if you are unsure which plant will suit your needs. The only issue I have with them is the delay in delivery. I have had to keep contacting them for delayed deliveries. This has happened twice though they later apologizes. I am likely to buy from them again because their plants are amazing and the prices are reasonable.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sarah Raven is a UK gardening brand and retailer offering bulbs, plants, seeds, gardening tools and instructional content such as catalogues, videos and courses. The brand is known for editorial content and garden expertise aimed at home gardeners and hobbyists. Consumers searching reviews often look for information on plant quality, delivery reliability and customer support policies.