Shoppers often praise helpful in-store staff and the occasional discount. Most online orders draw complaints about low-quality fabric and inconsistent sizing. Many reviews mention expensive or difficult returns, plus slow or missing refunds. Several customers also report checkout failures and no response through online contact channels.
Examples from available reviews (Nov 2021 – Feb 2026).
In‑store staff were friendly, helpful, and offered a discount.
“friendly helpful staff showed me all options and discount on my purchase”
Item was advertised as knitted but was cheap printed material.
“Actually a cheap printed material”
Returns require sending items to China at customer cost for a refund.
“you have to RETURN IT TO CHINA AT YOUR COST”
Received damaged incorrect-colour jogging pants and refund was refused.
“Sage Clothing company refused to give me a refund or send another pair of pants.”
Most service complaints focus on what happens after an online purchase. Reviews describe cancelled orders, refunds that take too long, and having to pay to return items. Positive in-store service comes up at times, but far less often than online service problems.
Value for money is often rated poorly, with reports of cheap or synthetic fabrics and items that don’t match the listing. Several reviewers connect weak materials and sloppy finishing to not being worth the price. A few mention in-store discounts, but these comments are rare.
Reviewers repeatedly mention checkout glitches and problems getting order confirmation. Many accounts also point to delivery delays, missing items, and cancelled orders. In-person shopping is mentioned less often and is usually described more positively.
Product quality issues dominate: thin fabric, loose threads, poor finishing, incorrect items, and uneven sizing show up again and again. Several customers say what arrived didn’t match the photos or descriptions online. Very few reviews describe the quality as acceptable.
Many customers say support is hard to reach, replies don’t come, and there’s no phone number to call. Some describe the company as going quiet after complaints or returns. A few highlight helpful in-store staff, but online communication problems are the main theme.
Feedback splits between occasional positive in-store service and broadly negative online experiences. Most online reviews focus on disappointing products, difficult returns, and poor communication. A handful of good experiences doesn’t offset the number of negative accounts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: February 2026
In‑store staff were friendly, helpful, and offered a discount.
“friendly helpful staff showed me all options and discount on my purchase”
Item was advertised as knitted but was cheap printed material.
“Actually a cheap printed material”
Size was wildly wrong and customer service refused to accept responsibility.
“could not even get it on”
Items received were poor quality and not as described.
“they are not blazers but shirts thin poor quality”
Customer could not complete checkout and received no reply.
“it's not an option when you get to checkout!”
Returns require sending items to China at customer cost for a refund.
“you have to RETURN IT TO CHINA AT YOUR COST”
Company ignored customers after returns and sold terrible products.
“Terrible products and they ignore you once you return them.”
Items were synthetic, poorly fitting, and had average finishing.
“feels like thick polyester”
Company misrepresented location and made exchanges or refunds difficult.
“Harper & Sage falsely advertises their company as having a location in TO Canada.”
Reviewer says products are cheap and returns policy is false.
“Products are cheap and the return policy is false.”
Product was thin, defective and did not match its advertisement.
“product was thin, threads hanging everywhere and looks nothing like the item advertised”
Company misrepresented location and refused proper refunds after poor goods.
“It is a cheap, thin, very homemade unfinished mystery material”
Item differed greatly from photos and was poor quality and sizing.
“looks and feels like something out of a sweatshop in China”
Wrong colour was sent and refund required returning the dress to China.
“I have to return the dress to China for a refund.”
Delivery was slow, quality poor, and returns required costly postage to China.
“return address is in China not London”
Express delivery was delayed and returns address overseas was withheld.
“they won’t provide the address in Asia where items should be returned to”
No contact number, late delivery, missing item and poor quality.
“No contact number so can’t get in touch with the company.”
Item arrived late, was poor quality and return cost was demanded.
“demanding £13 to send back China”
Order unconfirmed and bank warned the site is a known operation.
“My bank has warned it is a ‘known operation’”
Reviewer calls company a scam with cheap products and no responses.
“is a complete and utter scam”
Garments were cheap, arrived slowly and lacked care labels.
“cheap fabric and taken 2 weeks to arrive from China”
Paid for next‑day delivery but order was cancelled with no refund.
“order has been cancelled with no explanation”
Shirt arrived faulty, was returned, and refund has not been processed.
“was literally coming apart the first month of use”
I am writing this review regarding the brown jogging pants I ordered from Sage Clothing Company and were brought in a not quite right shape. After placing my order for brown jogging pants I found them in bad shape (paint spilled on them, the waist was too high). Sage Clothing company refused to give me a refund or send another pair of pants. I want to warn everyone that the Sage Clothing company is cheating and dishonest. They sent me the goods in very bad condition: stitched frayed and torn, sewn crooked and beige instead of green and black (color and style I chose). I would like to draw your attention to this matter.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sage Clothing is an online apparel retailer selling ready-to-wear clothing for men and women. Its site includes product pages with photos, size charts, and fabric details to guide purchases. Shoppers can pay with standard cards and choose delivery options at checkout. Support is available by email or through the website contact form for questions and help.