Reviews Analysed
21
We Collect & Analyse Reviews
Royal Doulton
Experiences & Reviews
Royal Doulton is a British ceramics brand known for tableware, dinnerware and homeware collections. The name is commonly associated with patterned and plain dinner sets, mugs, teawares and gift items sold through brand stores, department stores and online. Consumers checking reviews typically look for information about product durability, delivery, returns and customer service for tableware purchases.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
30d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Many reviews report delayed or cancelled orders, return difficulties and delivery problems; a small number note timely fulfilment or replacement.
Share
Weak
21%
💰
Value for money
Some reviewers say items felt poor quality for the price or became unusable after washing; a few mention reasonable pricing on purchase.
Share
Weak
3%
⚡
User experience
Several reviewers describe difficult buying or fulfilment experiences, including inaccessible parcel drops and confusing order cancellations; a few found the website straightforward.
Share
Weak
21%
🔧
Product quality
Numerous reports of scratched, cracked, wrong-size or smashed items on arrival; some customers report durable, undamaged products after daily use.
Share
Weak
13%
📞
Communication
Frequent complaints about unresponsive email and phone contact, slow replies and delayed refunds; occasional fast, helpful responses were reported.
Share
Weak
20%
⭐
Overall experience
Overall impressions skew negative, driven by delivery, returns and communication problems; a minority of reviews describe positive outcomes and service.
Share
Weak
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Royal Dining Experience
"I recently had the pleasure of purchasing some beautiful tableware and serveware from Royal Doulton. As soon as I arrived on their website, I was impressed with the variety of styles available ranging from traditional to contemporary designs. I was especially pleased with the London-inspired style that fit perfectly with my home decor. The shopping process itself was convenient and stress-free. Navigation through the website was straightforward and all information about each product was clear and concise, which made it easy for me to select exactly what I wanted. Additionally, my order arrived promptly and in perfect condition. Each piece looked even better than on the website, adding a touch of elegance to my dining table. What impressed me most about Royal Doulton's products are not only their stunning design but also how durable they are too. These plates have been used daily by myself and family for months without so much as a scratch or chip - a testament to their high quality craftsmanship. Overall, I couldn't be happier with my experience buying from Royal Doulton - amazing selection, ease-of-use platform along with timely delivery ensuring top-notch customer satisfaction."
Runolfsson
Collected.reviews
Jun 25, 2022
Featured for: Positive: smooth website, durable products
Do not use to buy anything
"Do not use to buy anything Awful company, they delivered my order three weeks later than expected and then when I wanted to return my parcel wouldn't..."
bernie chivers
Trustpilot
Sep 30, 2025
Featured for: Negative: delayed delivery, no refund
Dishes
"Purchased their Gord Ramsey set of 12 complete dinnerware. After awhile bottom of dishes completely scratched by daily use of utensils. They look like..."
Maria Ciani
Trustpilot
Sep 30, 2025
Featured for: Product faults; scratched dinnerware complaint
Purchased a completed dinner set for my…
"Purchased a completed dinner set for my daughter, she has excellent taste , one of the mugs had a cracked handle, quick call..."
Jo
Trustpilot
Sep 30, 2025
Featured for: Fault replaced quickly; positive service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
b
bernie chivers
trustpilot.com
Sep 30, 2025
Do not use to buy anything
Do not use to buy anything Awful company, they delivered my order three weeks later than expected and then when I wanted to return my parcel wouldn't...
D
Dzhamilia Magerramova
trustpilot.com
Sep 30, 2025
Beware of Royal Doulton scammers and liars!!!
My experience with Royal Doulton customer service has been utterly disappointing. First, it took RD ages to deliver my order. Then, it took them an un...
M
ME & Mornington
trustpilot.com
Sep 30, 2025
ONCE UPON A TIME LONG LONG AGO
ONCE UPON A TIME LONG LONG AGO DOULTON ENVIABLE REPUTATION now? Synonymous with 'Five Star' dis...
A
Anon
trustpilot.com
Sep 30, 2025
Still waiting for a refund
I ordered a mug, it was delayed and when it finally arrived it was such poor quality it looked like something I could have bought from the supermarket...
R
RLB
trustpilot.com
Sep 30, 2025
Avoid at all costs
Avoid at all costs! Ordered 1/12. Email on 4/12 to say order has been delayed. I emailed them on 12/12 & 19/12, not had any response. 21/12 - still no...
D
David
trustpilot.com
Sep 30, 2025
Terrible Service
Terrible Service! I have placed an order almost 1 month ago and have not received it yet. I'm not getting any...
N
Niamh Johnson
trustpilot.com
Sep 30, 2025
Never Again!
I ordered two plates from Royal Doulton. One arrived in a huge box with immense amounts of packaging. For some reason, the second plate was delivered...
R
RICHARD
trustpilot.com
Sep 30, 2025
Awful experience
Awful experience. Despite being informed that it will take 3 to 5 days for a response its now been 3 weeks. What was suppos...
J
Janette Gearey
trustpilot.com
Sep 30, 2025
I wish I had read reviews before…
I wish I had read reviews before ordering. My order was for a Christmas present .When order didn't arrive tried many times to phone no response, e-mai...
S
Stephen Shaw
trustpilot.com
Sep 30, 2025
The worst experience EVER
Awful, simply have no customer service or support, take your money and couldn't...
G
Glenn Williams
trustpilot.com
Sep 30, 2025
All good
After ordering my plates and cups online from Royal Doulton looked at the reviews online and was worried especially after a couple days receiving a...
S
Scott Mayes
trustpilot.com
Sep 30, 2025
Placed and order for £527
Placed and order for £527. Then I got an email saying it was delayed. Then after emailing asking what was going on a few WEEKS later I got no response...
M
MaryCee
trustpilot.com
Sep 30, 2025
This company has no product guarantee or customer service.
This company has no product guarantee and no customer service despite what they would like you to believe. There...
M
Maria Ciani
trustpilot.com
Sep 30, 2025
Dishes
Purchased their Gord Ramsey set of 12 complete dinnerware. After awhile bottom of dishes completely scratched by daily use of utensils. They look like...
S
Susan
trustpilot.com
Sep 30, 2025
I broke a favourite 1815 cup
I broke a favourite 1815 cup. Looked on R.D. site... the photo showed the same teacup as mine. Could not order 1 - had to buy 6. When it arrived - wel...
K
Kristina
trustpilot.com
Sep 30, 2025
Complete waste of money
Royal Doultan Bed Sheets Followed washing instructions, cold wash & line dry. Have washed 3 times and can no longer get the fitted sheet on the mattre...
S
Samantha Duncan
trustpilot.com
Sep 30, 2025
Very poor buying experience
This was a very poor buying experience. I purchased a set of neutral espresso cups for a family member as a Christmas gift. They sent her the wrong it...
J
Jo
trustpilot.com
Sep 30, 2025
Purchased a completed dinner set for my…
Purchased a completed dinner set for my daughter, she has excellent taste , one of the mugs had a cracked handle, quick call...
S
Susan Lovell
trustpilot.com
Sep 30, 2025
I bought 6 mugs
I bought 6 mugs, one had a fine crack which made it leak, customer services took so long it is now out of stock. Totally thoughtless...
m
mel
trustpilot.com
Sep 30, 2025
Customer Service is a JOKE.
I ordered several sets of a holiday pattern. 2 BOXES of the dinner plates arrives completely smashed. Their new "customer service" method as described...
Conclusion
Reviews in this sample show a pattern of service and communication problems: many customers report delivery delays, cancelled orders and difficulty obtaining refunds or responses by email or phone. Product issues reported include scratched, cracked or incorrectly sized items and occasional poor packaging leading to breakages. At the same time a minority of buyers describe intact deliveries, good value and prompt replacements. If you plan to buy, consider keeping order records, checking return procedures and comparing availability via trusted retailers as some reviewers purchased via third parties with quicker fulfilment.