Reviews in this sample show a pattern of service and communication problems: many customers report delivery delays, cancelled orders and difficulty obtaining refunds or responses by email or phone. Product issues reported include scratched, cracked or incorrectly sized items and occasional poor packaging leading to breakages. At the same time a minority of buyers describe intact deliveries, good value and prompt replacements. If you plan to buy, consider keeping order records, checking return procedures and comparing availability via trusted retailers as some reviewers purchased via third parties with quicker fulfilment.
Examples from available reviews (Jun 2022 – Feb 2026).
Purchased durable, well-designed tableware that arrived promptly and undamaged.
“a testament to their high quality craftsmanship.”
Order delayed three weeks and no refund or response.
“delivered my order three weeks later than expected”
Dinnerware scratched easily and company refused to replace it.
“bottom of dishes completely scratched by daily use of utensils.”
Quick customer-service response replaced a cracked mug promptly.
“replacement mug received the next day”
Many reviews report delayed or cancelled orders, return difficulties and delivery problems; a small number note timely fulfilment or replacement.
Some reviewers say items felt poor quality for the price or became unusable after washing; a few mention reasonable pricing on purchase.
Several reviewers describe difficult buying or fulfilment experiences, including inaccessible parcel drops and confusing order cancellations; a few found the website straightforward.
Numerous reports of scratched, cracked, wrong-size or smashed items on arrival; some customers report durable, undamaged products after daily use.
Frequent complaints about unresponsive email and phone contact, slow replies and delayed refunds; occasional fast, helpful responses were reported.
Overall impressions skew negative, driven by delivery, returns and communication problems; a minority of reviews describe positive outcomes and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Minor issue resolved immediately with first-class customer service.
“First class service!”
Filters ineffective and company refuses refunds or adequate support.
“They are a total financial drain and DO NOT WORK”
Website contact form fails and reviewer requests alternative contact details.
“Website contact form doesn't work, please provide other contact details”
Customer service located a replacement mug and mailed it free.
“they mailed it to me entirely free of charge.”
Order delayed three weeks and no refund or response.
“delivered my order three weeks later than expected”
Delayed delivery, poor unhelpful customer service and unclear return process.
“disgraceful communication both through email and on the phone.”
Reputation diminished due to flawed tableware and poor service.
“shabby flawed tableware shabby customer service shabby treatment shabby experience”
Delayed delivery, poor product and no refund despite returned parcel.
“Still no refund”
Long delivery delays and persistent lack of communication.
“Lack of communication is biggest problem.”
Order not received and no replies or updates from customer service.
“I'm being totally ignored”
Split delivery, inaccessible parcel and no response or returns support.
“no support whatsoever!”
Extremely delayed response and item unlikely to arrive in time.
“DO NOT USE THESE PEOPLE.”
Order delays and poor customer responses, money and cancellation issues.
“e-mails were answered in a non committal way if at all.”
No customer service; company ignores correspondence and orders.
“no customer service or support”
Items arrived safely within a week and were good value.
“arrived safely and unbroken”
Order delayed then cancelled without proper explanation or support.
“my whole order was cancelled”
No product guarantee and no functioning customer contact methods.
“There is no telephone contact and the email link on the web doesn’t work.”
Dinnerware scratched easily and company refused to replace it.
“bottom of dishes completely scratched by daily use of utensils.”
Could not buy single replacement and received wrong size; no response.
“R.Doulton have not replied to my emails asking nicely to exchange.”
Fitted sheet shrank after washing and is now unusable.
“can no longer get the fitted sheet on the mattress.”
Wrong, broken items arrived and customer service did not respond.
“They sent her the wrong item (a set of colored teacups) and they arrived broken.”
Quick customer-service response replaced a cracked mug promptly.
“replacement mug received the next day”
Slow service left replacement out of stock and future issues likely.
“customer services took so long it is now out of stock.”
Damaged goods and only web-form support caused uncertainty and delays.
“2 BOXES of the dinner plates arrives completely smashed.”
I recently had the pleasure of purchasing some beautiful tableware and serveware from Royal Doulton. As soon as I arrived on their website, I was impressed with the variety of styles available ranging from traditional to contemporary designs. I was especially pleased with the London-inspired style that fit perfectly with my home decor.
The shopping process itself was convenient and stress-free. Navigation through the website was straightforward and all information about each product was clear and concise, which made it easy for me to select exactly what I wanted.
Additionally, my order arrived promptly and in perfect condition. Each piece looked even better than on the website, adding a touch of elegance to my dining table.
What impressed me most about Royal Doulton's products are not only their stunning design but also how durable they are too. These plates have been used daily by myself and family for months without so much as a scratch or chip - a testament to their high quality craftsmanship.
Overall, I couldn't be happier with my experience buying from Royal Doulton - amazing selection, ease-of-use platform along with timely delivery ensuring top-notch customer satisfaction.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Royal Doulton is a British ceramics brand known for tableware, dinnerware and homeware collections. The name is commonly associated with patterned and plain dinner sets, mugs, teawares and gift items sold through brand stores, department stores and online. Consumers checking reviews typically look for information about product durability, delivery, returns and customer service for tableware purchases.