Reviews Analysed
20
We Collect & Analyse Reviews
Royal Design
Experiences & Reviews
Royal Design is a Swedish online retailer specialising in designer homeware, lighting, furniture and kitchenware. The site stocks Scandinavian and international brands and ships to multiple countries, so buyers should check delivery options, origin and return rules before purchase.
Overview & Key Metrics
Positive Sentiment
40%
Latest Review
18d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Frequent complaints about delivery mistakes, difficult returns and delayed after‑sales handling; a minority report issues being resolved after escalation.
Share
Weak
23%
💰
Value for money
Several buyers report unexpected customs duties, high import taxes and expensive return shipping, particularly for international orders.
Share
Mixed
4%
⚡
User experience
Mixed ordering experiences: some customers praise fast delivery and easy checkout, others report poor packaging, missing items and hard returns.
Share
Mixed
12%
🔧
Product quality
Many reports of damaged, faulty or incorrect items on arrival; some customers nevertheless praise product performance when items are intact.
Share
Mixed
18%
📞
Communication
Multiple reviews describe slow, automated or absent replies and unclear claims handling; a smaller portion note clear delivery information.
Share
Weak
19%
⭐
Overall experience
Overall impressions skew negative due to recurring service, returns and product issues, though some buyers report smooth purchases and prompt delivery.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Damaged item, no response from customer service
"I received a bench badly damaged in transport seven days ago and immediately wrote to the reclaim service.All I got in seven days is an automated resp..."
Nina
Trustpilot
Sep 30, 2025
Featured for: Damaged item, no customer reply
Avoid this company like plague
"Avoid this company like plague. I purchased two Gubi lamps (as European brand) from Royal Design and was charged with over $2000 in custom tax (more e..."
H L
Trustpilot
Sep 30, 2025
Featured for: Large unexpected customs charges
Ordered 4, received 3
"Ordered 4, only 3 have arrived. Have ordered 4 of everything else. Still waiting to hear back from customer service, which seems like a trend on this..."
Rochelle Richardson
Trustpilot
Sep 30, 2025
Featured for: Missing items then resolved
Great customer service and information…
"Great customer service and in..."
Frau Sandra Kuwartowski
Trustpilot
Sep 30, 2025
Featured for: Positive customer service and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
N
Nina
trustpilot.com
Sep 30, 2025
Damaged item, no response from customer service
I received a bench badly damaged in transport seven days ago and immediately wrote to the reclaim service.All I got in seven days is an automated resp...
R
Rochelle Richardson
trustpilot.com
Sep 30, 2025
Ordered 4, received 3
Ordered 4, only 3 have arrived. Have ordered 4 of everything else. Still waiting to hear back from customer service, which seems like a trend on this...
H
H L
trustpilot.com
Sep 30, 2025
Avoid this company like plague
Avoid this company like plague. I purchased two Gubi lamps (as European brand) from Royal Design and was charged with over $2000 in custom tax (more e...
S
Stephen Wang
trustpilot.com
Sep 30, 2025
Crazy duty taxes that US customers have to pay
I recently bought a Danish brand Frandsen peel table lamp from Royal design. It's unfortunate that i did not pay attention to their terms and conditio...
D
Daniel Amara
trustpilot.com
Sep 30, 2025
Difficult to return anything
The return shipping makes b...
I
IFar
trustpilot.com
Sep 30, 2025
I would give them 0 if possible
I would give them 0 if possible. Bought 2 bar stools. Both were in pieces within 2 weeks from very light use. They are not fit for purpose and dangero...
A
Alice
trustpilot.com
Sep 30, 2025
APPALLING - FAULTY ITEM SENT AND RETURN SEEMINGLY IMPOSSIBLE
APPALLING SERVICE! WARNING - DO NOT ORDER FROM THIS COMPANY. I ordered two water carafes, and unfortunately one was faulty ( the glass was blown too t...
M
Monique
trustpilot.com
Sep 30, 2025
Product Claim about order 104407178
Good morning, First of all, I want to say that I was pleasantly surprised by how quickly my order arrived. Thank you very much for that. Unfortunately...
E
Emmily
trustpilot.com
Sep 30, 2025
Wrong item, zero accountability – Royal Design, but definitely not Royal service
I ordered dinnerware from the Villeroy & Boch Lave series in turquoise – a color I already own and know well. What I received was clearly the “glacé”...
M
Megan Roberts
trustpilot.com
Sep 30, 2025
Expensive return shipping for a product that doesn't match the photo
I ordered three solar lights from Royal Design. The color of the light did not match the image on their website. It is a very cool light in person vs....
C
Catherine Struyf
trustpilot.com
Sep 30, 2025
Le pire service après vente du web
Le pire service après vente d...
S
Sh
trustpilot.com
Sep 30, 2025
My order of plates were broken!!!
I just received my order of plates today, and I just opened the cardboard and found that two of the plates were broken. I think it was because there w...
S
Suzanne Robertson
trustpilot.com
Sep 30, 2025
Disappointed with the mat finish handles.…
I love the design of the cutlery but am very disappointed in the way the handles mark, the knife handles in...
R
Rikke
trustpilot.com
Sep 30, 2025
Quick delivery to the US.
...
N
Natasha Ali
trustpilot.com
Sep 30, 2025
Easy ordering process
Easy ordering process, good...
l
lars neeft
trustpilot.com
Sep 30, 2025
Customer service was never this bad
Probably a great company to buy something except when something is wrong with your product! We bought two lamps from New Works Tense, the last one fro...
K
Kiko136
trustpilot.com
Sep 30, 2025
The product were great but not the packing
The product were great. The packing is the opposite. It came loosely in...
P
Patricia
trustpilot.com
Sep 30, 2025
Poor packaging. No free return.
No free return if you don't like items. Poor packaging. Items I purchased I liked a lot but, one of the serving bowls was not boxed and...
M
Michael James
trustpilot.com
Sep 30, 2025
I have a collection of cookware
I have a collection of cast Iron and also this special steel cookware. My wife and I love cooking in,on and with them, so we decided to buy one for ou...
F
Frau Sandra Kuwartowski
trustpilot.com
Sep 30, 2025
Great customer service and information…
Great customer service and in...
Conclusion
Reviews show frequent issues with damaged or incorrect items and delays or gaps in after‑sales communication, which affect many customers. Several international buyers report substantial customs fees and high return shipping costs—check product origin and local import rules before ordering. If a product arrives damaged or incorrect, photograph items and packaging immediately and document all contact attempts. Some customers do report quick delivery and successful problem resolution, so experiences are mixed; weigh return costs and claims handling when buying from Royal Design.