Customers often praise fast delivery, helpful customer service, and products that give a natural-looking tan. A clear group of reviews reports major quality problems, including streaks, staining, cracked bottles, and missing items. Reviewers repeatedly commend staff for stepping in on shipping and order issues. People also mention good value and an easy-to-use website, though less often than product and service feedback.
Examples from available reviews (Dec 2021 – Mar 2026).
Company praised for excellent customer service and products.
“Amazing customer service, totally in love with the products”
Favourite tan: dark, long-lasting without patchiness, and smells nice.
“my favourite fake tan that i've ever used.”
Tan caused transfer, blotchiness and skin irritation despite nice smell.
“it’s so blotchy, there’s random lines everywhere and it’s stained my tops.”
One product from the order was not received.
“I didn’t receive one of my products.”
Many reviews point to quick dispatch and attentive customer service that fixed delivery issues. Several reviewers describe staff chasing carriers or correcting orders. Fewer accounts mention delivery changes that couldn’t be resolved or orders that never arrived.
Multiple reviewers mention bargains, competitive prices, and a wide product range. Value comments often appear alongside praise for fast delivery. Direct complaints about pricing are rare here.
Customers often describe ordering as simple and delivery as on time. Some specifically call the website easy to use, though these mentions are limited. Many buyers also note gift-ready packaging.
A sizable set of reviews praises strong-performing products, citing natural-looking, long-lasting tans and effective removers. Another prominent set describes serious problems: patchy results, transfer onto clothing, cracked or leaking packaging, and removers that didn’t work. Both the positive and negative product experiences show up often.
Multiple reviewers describe quick, helpful replies from customer support and staff who stayed on issues until they were fixed. Examples include personal responses and staff stepping in with delivery partners. A few reports mention initial problems that were later corrected after contact.
Overall feedback skews positive, with many high ratings tied to fast delivery and responsive support. Low ratings largely come from order failures or product defects that led to poor results. There’s a clear split between consistently positive service/product experiences and a noticeable cluster of serious complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company praised for excellent customer service and products.
“Amazing customer service, totally in love with the products”
Items suitable as gifts and arrived quickly.
“make lovely gifts x fast delivery”
Reviewer loves the product and thanks the company.
“Love it thank u”
Product outperforms others and creates a holiday-like tan.
“It actually leaves you looking like you’ve been on holiday for a week!”
Prompt delivery; purchased at a bargain and daughter loves it.
“bought it at a bargain price!”
Customer service actively resolved shipping issues and ensured delivery.
“they were extremely helpful, pushing and nudging TikTok to ship my order”
Christina resolved an order issue quickly and responsively.
“She was quick with replying, efficient and responsive.”
Good service, quick delivery and reasonable price.
“Great service, Quick Delivery, good price .”
Had a delivery issue that was handled perfectly by customer service.
“Fantastic products & brilliant customer service.”
Facial drops perform well but spray tan caused severe streaks.
“it has left with the worst streaks ever dark patches everywhere”
Product is described as good quality.
“Good quality”
Delivery time was excellent and speedy.
“Delivery time excellent”
Reviewer finds this tan the best they've used recently.
“Best tan I’ve found in a long time”
Product not received due to address change; company wouldn't update address.
“they said they couldn't change address due to fast turn around for shipping.”
Tan caused transfer, blotchiness and skin irritation despite nice smell.
“it’s so blotchy, there’s random lines everywhere and it’s stained my tops.”
Remover felt like a basic scrub and did not remove tan.
“Does not remove fake tan.”
One product from the order was not received.
“I didn’t receive one of my products.”
Remover restores skin to a normal base, effective for freckles.
“Works really well to bring skin back to a ‘normal’ base to reapply tan.”
Favourite tan: dark, long-lasting without patchiness, and smells nice.
“my favourite fake tan that i've ever used.”
Website is very easy to use and products are great.
“Very easy to use website.”
Fast turnaround, good service and attractive packaging.
“Fab products and really fab service, quick turnaround”
Good selection, low prices and fast delivery.
“Lots of choice at great prices Fast delivery”
Pleasant-smelling tan that doesn't streak, though it's pricey.
“doesn’t streak doesn’t stain in your clothes or your bedding”
Customer support responded promptly and resolved the order issue.
“replied in a very timely manner.”
Product arrived quickly, was easy to use and moisturising.
“Fast delivery and great tan.”
Product works well, doesn't stain sheets and has little odour.
“It doesn’t wreck sheets and doesn’t have a dreadful odour.”
Reviewer is happy; product smells lovely and works.
“very happy with my product beautiful smell and it does the job”
Product arrived cracked and is leaking from the bottom.
“Unfortunately it has arrived with a crack in it and is therefore pouring from the bottom !”
Gave a faint tan and removal required excessive scrubbing.
“It’s taken me nearly half a tub of remover to scrub my skin raw!”
First-time user achieved good results and would repurchase.
“WOW I cannot recommend enough!”
Initially missing order was resolved after contact and product received.
“when contacted they made it right”
Products matched description; tan looked gorgeous and mits were soft.
“Tan was gorgeous and the mits were super soft.”
Order was delivered on time and experience was positive.
“Delivered on time overall positive experience.”
Product is great and delivery was fast, recommended.
“Great product with fast delivery.”
Tan removed more quickly than expected.
“Amazing my tan has come off so quick than I thought ☺️”
Reviewer loves this remover and considers it indispensable.
“Love this ran remover. Best ever.”
Tan looks natural, elicits compliments and lacks fake smell.
“Looks natural and does not have that fake tan smell!”
Weekly use removes tan effortlessly and leaves skin soft.
“Removes my tan effortlessly and not in an abrasive way.”
Both purchased products are amazing and now go-to items.
“Both products are amazing and are now my go to every time.”
I have pretty pale skin, so I'm always on the lookout for self tanning products that give a natural looking tan, without making me look orange or streaky. This Trinity Excel self tan remover is an amazing product ! It's not sticky, doesn't smell and can be applied in a few seconds. I used this product for the first time on Sunday evening after a very long and hot day at work and I was so pleasantly surprised with the results. After 4 days my tan still looks fabulous, I have had so many comments about how natural it looks, even my husband is happy that he doesn't have to keep telling me to wash off my fake tan! Everyone who tries it loves it too!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rose and Caramel runs an online shop focused on self-tanning and skincare products. The website offers product pages, online checkout, and standard shipping options. Listings usually include usage directions and ingredient details to help customers choose. Customer support channels are available for order questions and returns information.