Reviews of Roov show a split pattern: many customers report easy ordering, prompt delivery and satisfactory product quality, while a substantial number describe poor post‑sale support, unanswered emails and issues with damaged or missing items. Several reviews specifically cite lack of communication around refunds and returns; others highlight good prices and quick fulfilment. If you are considering purchasing, check the seller’s stated return, refund and delivery policies, keep payment and delivery records, and save any correspondence. For higher‑value purchases, consider using a payment method or platform protection that supports disputes if orders are not delivered or goods arrive damaged.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer experienced extremely poor communication and no responses.
“next to zero responses to email”
Jars arrived shattered and the company did not respond to refund requests.
“Jars received shattered in pieces.”
Easy ordering, good correspondence, quick tracked delivery and packaging.
“Easy to order, lots of correspondence throughout,”
Delivery was quick with updates and the product quality was excellent.
“kept up to date throughout the process.”
Service reports are varied: many customers praise timely fulfilment, while a notable group report unresolved service issues and refund problems.
A small subset of reviewers mention price: those who do generally describe good prices and perceived value, but mentions are limited.
Most reviews comment on ordering or delivery: many describe easy ordering and fast delivery, others report missing or delayed orders and frustrations.
Product reports are mixed: several customers report good, robust items, while some received damaged goods or inconsistent quality.
Communication is a frequent complaint: multiple reviewers report unanswered emails, invalid phone numbers or missing confirmations.
Overall impressions split: many recommend Roov for price and delivery, while others cite poor service and unresolved problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ordered glass mugs but they never arrived and tracking failed.
“tracking number doesn't work either.”
Product quality was inconsistent and communication was poor.
“emails ignored and invalid phone numbers.”
Order was sent to the wrong address and refund refused.
“Sent to wrong address”
The order was delivered on time as expected.
“Delivered on time”
Excellent shopping with great prices and fast delivery, missing email.
“Great prices and fast delivery.”
Easy ordering, good correspondence, quick tracked delivery and packaging.
“Easy to order, lots of correspondence throughout,”
Reordered broken mug; website was easy and delivery very quick.
“Roov were brilliant.”
Very happy with quick delivery and great product quality.
“super quick delivery and great quality product”
Excellent customer service and price, but delivery carrier let them down.
“Brilliant customer services.”
Customer experienced extremely poor communication and no responses.
“next to zero responses to email”
Item had not arrived and Roov did not respond to emails.
“had no response”
Jars arrived shattered and the company did not respond to refund requests.
“Jars received shattered in pieces.”
First-time user could not fault the service or the items.
“cannot fault service and items.”
Goods arrived damaged and the company did not respond about returns.
“Goods received damaged,”
Seller was great with super quick delivery and strong recommendation.
“super quick delivery highly recommend”
Product was perfect for purpose and arrived on time.
“Perfect for what I want.”
Customer asked where their order was and received no information.
“Where is my order?”
Order arrived quickly and products were good quality and well priced.
“Good quality, well priced products”
Efficient service and the product was robust and good quality.
“Efficient service and product ordered was of good robust quality.”
Delivery was quick with updates and the product quality was excellent.
“kept up to date throughout the process.”
One shelf was defective and the company did not reply to resolve it.
“the holes for the screws are in the wrong place”
Inadequate Service!!
I am one of the clients who are dissatisfied with this website.
I used to shop there on a regular basis (during the two years it has been open), primarily for kitchen products, apparel, and shoes.
But now I'm out of points, and they haven't responded to my emails.
I ordered a sister kitchen scissors last month with the expectation of receiving it in two weeks; however, I received no answer to my emails or phone calls.
PS- Try responding to your customers' calls or emails to explain what is going on; we are all humans and understand if there is an issue.
I was completely dissatisfied with the service, which was clearly detrimental to the company's bottom line.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Roov is an online e‑commerce retailer that sells consumer goods through a website. Typical site features include product listings, online checkout and order fulfilment using third‑party carriers. Consumers researching Roov should verify payment and delivery options, contact channels and seller policies on the retailer’s official website before purchasing.