Reviews Analysed
21
We Collect & Analyse Reviews
Roov
Experiences & Reviews
Roov is an online e‑commerce retailer that sells consumer goods through a website. Typical site features include product listings, online checkout and order fulfilment using third‑party carriers. Consumers researching Roov should verify payment and delivery options, contact channels and seller policies on the retailer’s official website before purchasing.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
17d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Service reports are varied: many customers praise timely fulfilment, while a notable group report unresolved service issues and refund problems.
Share
Mixed
24%
💰
Value for money
A small subset of reviewers mention price: those who do generally describe good prices and perceived value, but mentions are limited.
Share
Mixed
3%
⚡
User experience
Most reviews comment on ordering or delivery: many describe easy ordering and fast delivery, others report missing or delayed orders and frustrations.
Share
Mixed
23%
🔧
Product quality
Product reports are mixed: several customers report good, robust items, while some received damaged goods or inconsistent quality.
Share
Mixed
12%
📞
Communication
Communication is a frequent complaint: multiple reviewers report unanswered emails, invalid phone numbers or missing confirmations.
Share
Weak
14%
⭐
Overall experience
Overall impressions split: many recommend Roov for price and delivery, while others cite poor service and unresolved problems.
Share
Mixed
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
AVOID THIS AWFUL ATTEMPT AT AN ONLINE BUSINESS
"THE WORST CUSTOMER EXPERIENCE EVER - DO NOT BUY FROM THIS COMPANY UNLESS you want next to zero responses to email, no way to cancel or change an order..."
Ian Clease
Trustpilot
Sep 30, 2025
Featured for: Detailed chronic communication failure
Jars received in pieces
"Jars received shattered in pieces. No response from the company after sending pict..."
AJ
Trustpilot
Sep 30, 2025
Featured for: Damaged goods, no response
Good shopping experience
"Easy to order, lots of correspondence throughout, a quick delivery with tracking, and w..."
Markyash
Trustpilot
Sep 30, 2025
Featured for: Positive: tracking and correspondence
Quick delivery of excellent products
"Very quick delivery of my purchase and I was kept up to date throughout the process. The..."
john
Trustpilot
Sep 30, 2025
Featured for: Kept updated; quick delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sana Maqsood
trustpilot.com
Sep 30, 2025
I wish I had read the reviews before…
I wish I had read the reviews before ordering. Ordered glass mugs and never received the...
L
Lynnea
trustpilot.com
Sep 30, 2025
I ordered from Roov and had mixed…
I ordered from Roov and had mixed feelings about the experience. The product quality was hit or miss, and communication with the company was frustrati...
M
Mr Pearce
trustpilot.com
Sep 30, 2025
Sent to wrong address and refused…
Sent to wrong address and refused...
N
Nick Shine
trustpilot.com
Sep 30, 2025
Delivered on time
...
J
John Smith
trustpilot.com
Sep 30, 2025
Excellent Shopping experience
Excellent Shopping experience. Great prices and fast delivery. Only...
M
Markyash
trustpilot.com
Sep 30, 2025
Good shopping experience
Easy to order, lots of correspondence throughout, a quick delivery with tracking, and w...
P
Paul Jackson
trustpilot.com
Sep 30, 2025
Great experience using Roov again…
Had to re-order a breakage with our lovely double walled coffee mugs. Was pleased that Roov still selling them as they are ideal for us and everyone c...
S
Sharon Cassidy
trustpilot.com
Sep 30, 2025
Happy customer
Very happy customer,super quick d...
L
Liz H
trustpilot.com
Sep 30, 2025
Absolutely first class
Absolutely first class! Brilliant customer services. Excellent price. (Let down by Evri delivery I am a...
I
Ian Clease
trustpilot.com
Sep 30, 2025
AVOID THIS AWFUL ATTEMPT AT AN ONLINE BUSINESS
THE WORST CUSTOMER EXPERIENCE EVER - DO NOT BUY FROM THIS COMPANY UNLESS you want next to zero responses to email, no way to cancel or change an order...
P
Paul
trustpilot.com
Sep 30, 2025
Appalling
I’m being asked to write a review on the item and service I’ve received from Roov the item hasn’t even arrived yet and I’m getting worried that it won...
A
AJ
trustpilot.com
Sep 30, 2025
Jars received in pieces
Jars received shattered in pieces. No response from the company after sending pict...
M
M R
trustpilot.com
Sep 30, 2025
First time user of the site and cannot…
First time user of the site and...
Z
Zlatina Lewis
trustpilot.com
Sep 30, 2025
Goods received damaged,
Goods received damaged, Shame, as this was suposed to be a birthday gift for me from my husband. No response from the company about required return an...
E
Elane hamilton
trustpilot.com
Sep 30, 2025
Great seller
Great seller , and super qui...
D
Deborah
trustpilot.com
Sep 30, 2025
Perfect for what I want
Perfect for what I...
M
MISS MARIA DIEZ
trustpilot.com
Sep 30, 2025
Where is my order?
...
C
Christine
trustpilot.com
Sep 30, 2025
Happy days
I received my order within a few day which was great. L...
F
Forster
trustpilot.com
Sep 30, 2025
Top marks
Efficient service and product ordered was of good r...
j
john
trustpilot.com
Sep 30, 2025
Quick delivery of excellent products
Very quick delivery of my purchase and I was kept up to date throughout the process. The...
Conclusion
Reviews of Roov show a split pattern: many customers report easy ordering, prompt delivery and satisfactory product quality, while a substantial number describe poor post‑sale support, unanswered emails and issues with damaged or missing items. Several reviews specifically cite lack of communication around refunds and returns; others highlight good prices and quick fulfilment. If you are considering purchasing, check the seller’s stated return, refund and delivery policies, keep payment and delivery records, and save any correspondence. For higher‑value purchases, consider using a payment method or platform protection that supports disputes if orders are not delivered or goods arrive damaged.