Customers often highlight fast delivery, an easy ordering process, and products that hold up well. Others report items arriving damaged, going missing, or being delivered to the wrong address. Many say their complaints got little or no response. Reviews swing between smooth, quick purchases and problems after delivery that never get resolved.
Examples from available reviews (Nov 2021 – Mar 2026).
Jars arrived shattered and the company did not respond to refund requests.
“Jars received shattered in pieces.”
Very happy with quick delivery and great product quality.
“super quick delivery and great quality product”
Customer experienced extremely poor communication and no responses.
“next to zero responses to email”
Order was sent to the wrong address and refund refused.
“Sent to wrong address”
Delivery feedback is split between consistently fast fulfilment and complete breakdowns. Reported issues include orders not arriving, deliveries sent to the wrong address, and refunds that are refused or delayed.
Some reviewers specifically call out competitive pricing and good value. Price comes up in a minority of reviews, but comments are mostly positive.
Many customers describe ordering as simple, tracking updates as clear, and packaging as secure. Others run into missing tracking or a lack of order details once something goes wrong.
Many buyers say the items feel sturdy, well made, and match expectations. Several report products arriving shattered or faulty, sometimes followed by unsuccessful attempts to get a replacement or refund.
Many reviews mention emails being ignored, calls not returned, or phone numbers that do not work when trying to resolve problems. Other reviewers describe quick, helpful replies and strong customer service when orders go smoothly.
Ratings show a clear split between very satisfied buyers and unhappy complaints. The difference mainly comes down to delivery reliability and how well the company follows up when issues arise.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Ordered glass mugs but they never arrived and tracking failed.
“tracking number doesn't work either.”
Product quality was inconsistent and communication was poor.
“emails ignored and invalid phone numbers.”
Order was sent to the wrong address and refund refused.
“Sent to wrong address”
The order was delivered on time as expected.
“Delivered on time”
Excellent shopping with great prices and fast delivery, missing email.
“Great prices and fast delivery.”
Easy ordering, good correspondence, quick tracked delivery and packaging.
“Easy to order, lots of correspondence throughout,”
Reordered broken mug; website was easy and delivery very quick.
“Roov were brilliant.”
Very happy with quick delivery and great product quality.
“super quick delivery and great quality product”
Excellent customer service and price, but delivery carrier let them down.
“Brilliant customer services.”
Customer experienced extremely poor communication and no responses.
“next to zero responses to email”
Item had not arrived and Roov did not respond to emails.
“had no response”
Jars arrived shattered and the company did not respond to refund requests.
“Jars received shattered in pieces.”
First-time user could not fault the service or the items.
“cannot fault service and items.”
Goods arrived damaged and the company did not respond about returns.
“Goods received damaged,”
Seller was great with super quick delivery and strong recommendation.
“super quick delivery highly recommend”
Product was perfect for purpose and arrived on time.
“Perfect for what I want.”
Customer asked where their order was and received no information.
“Where is my order?”
Order arrived quickly and products were good quality and well priced.
“Good quality, well priced products”
Efficient service and the product was robust and good quality.
“Efficient service and product ordered was of good robust quality.”
Delivery was quick with updates and the product quality was excellent.
“kept up to date throughout the process.”
One shelf was defective and the company did not reply to resolve it.
“the holes for the screws are in the wrong place”
Inadequate Service!!
I am one of the clients who are dissatisfied with this website.
I used to shop there on a regular basis (during the two years it has been open), primarily for kitchen products, apparel, and shoes.
But now I'm out of points, and they haven't responded to my emails.
I ordered a sister kitchen scissors last month with the expectation of receiving it in two weeks; however, I received no answer to my emails or phone calls.
PS- Try responding to your customers' calls or emails to explain what is going on; we are all humans and understand if there is an issue.
I was completely dissatisfied with the service, which was clearly detrimental to the company's bottom line.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Roov is an online retailer selling homeware and household products. It lists categories such as kitchenware, storage solutions, and shelving. Shoppers order through its e-commerce site with online checkout and tracked delivery options. Roov delivers to UK addresses and sends orders via courier partners. Customers can contact the business by email or phone with enquiries.