Reviews show consistent praise for product quality, packaging and perceived value, with many buyers noting gemstone presentation and included gem books. Delivery performance is often reported as quick, but a notable number of reviews describe problems with order tracking and account order visibility. Communication and customer support are inconsistent: some customers report excellent personal service, others report unanswered emails and delayed refunds. Prospective buyers should weigh the frequent positive product feedback against the reported variability in after‑sales communication; check current tracking and returns policies before purchasing.
Examples from available reviews (Jul 2022 – Feb 2026).
The reviewer received high-quality gemstone jewellery with excellent service and packaging.
“I am thoroughly impressed with their service.”
Order untracked and uncommunicative initially; refund issued after complaint.
“you can not speak to anyone !”
Staff member Asif provided excellent communication and organised a full refund.
“arranged for a full refund to me.”
Returned a rough ring weeks ago but still hasn't received a refund.
“and still no refund”
Customer-service reports are mixed: several customers praise helpful staff and fast returns, while others report unresponsive support and delayed refunds.
Multiple buyers report good value and reasonable prices, frequently noting gemstone quality and perceived worth for money on purchases.
Delivery and site experience vary: many note quick shipping and useful order updates; others report tracking problems and account visibility issues.
Most reviewers describe solid gemstone and jewellery quality with careful packaging and extras (gem books); a small number report damaged or rough items.
Communication is inconsistent: some customers received prompt phone calls and update emails; others experienced unanswered emails and persistently busy phone lines.
Overall impressions trend positive: many buyers report repeat purchases and satisfaction with products and packaging, while negative experiences centre on service and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
High-quality gemstones and gold arrived safely with full certification.
“Wow this ring is amazing for the price.”
Pleasant overall experience with beautiful rings and excellent service.
“Amazing products, excellent customer service”
Ordered silver jewellery and highly recommends Rocks & Co.
“Highly recommend.”
Ruby pendant arrived promptly, well packaged, and came with a gemmology book.
“Great jewellers fair priced quality items will always shop here for special occasions.”
Bought a gift bracelet; loved packaging and fast delivery.
“The special packaging added an extra touch of elegance”
Quick delivery, excellent quality and packaging; very positive experience.
“the quality is wonderful”
Review text is not informative or clear in English.
“রহমতুল্লাহ আমার”
Fair-priced, quality jewellery recommended for special occasions.
“Great jewellers fair priced quality items will always shop here for special occasions.”
Ruby pendant and gem book arrived promptly; reviewer will buy again.
“5 stars, will definitely be using them again.”
Staff member Asif provided excellent communication and organised a full refund.
“arranged for a full refund to me.”
Order untracked and uncommunicative initially; refund issued after complaint.
“you can not speak to anyone !”
Website doesn't show orders, preventing tracking; the ring itself was beautiful.
“Purchases don't show up anywhere on the site”
Pre-purchase emails unanswered and phone lines busy, so purchase abandoned.
“had no response.”
Returned an item easily; the return process was fast and straightforward.
“the return process was very fast and easy.”
Ring exceeded expectations, fast delivery, and interesting gem book included.
“Wow this ring is amazing for the price.”
Ring arrived as expected with email updates, good packaging, and free gem book.
“I always got emails with updates”
Returned a rough ring weeks ago but still hasn't received a refund.
“and still no refund”
New customer impressed by diopside ring, free gem book, and ring sizer.
“such a lovely touch and also a free ring sizer.”
Emails unanswered and phone engaged; order never arrived and refund demanded.
“Poor customer service.”
I recently purchased a piece of gemstone jewelry from Rocks & Co., and I must say, I am thoroughly impressed with their service. The quality of the product is outstanding, and the price was incredibly reasonable considering the craftsmanship involved.
One thing that stood out to me was how easy it was to find what I was looking for on their website. Their large selection of jewelry made it simple to browse through different options until I found exactly what I wanted.
When my order arrived, it came carefully packaged in a beautiful box that really added to the overall experience. Not only did this make me feel like my purchase was special, but it also gave me confidence that Rocks & Co takes great care in delivering quality products.
Overall, my experience with Rocks & Co has been nothing short of fantastic. From their competitive pricing to their attention to detail when packaging orders, they truly go above and beyond in all aspects of customer service. If you're looking for high-quality gemstone jewelry at unbeatable prices, look no further than Rocks & Co!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rocks & Co is an online jewellery retailer known for selling gemstone and silver jewellery such as rings, pendants and bracelets. Consumers searching reviews typically look for information on product authenticity, delivery and returns, website ordering and customer support. This summary aggregates customer feedback to help prospective buyers assess product quality, shipping experience and after‑sales handling.