Reviews Analysed
21
We Collect & Analyse Reviews
Rocks & Co
Experiences & Reviews
Rocks & Co is an online jewellery retailer known for selling gemstone and silver jewellery such as rings, pendants and bracelets. Consumers searching reviews typically look for information on product authenticity, delivery and returns, website ordering and customer support. This summary aggregates customer feedback to help prospective buyers assess product quality, shipping experience and after‑sales handling.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
17d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Customer-service reports are mixed: several customers praise helpful staff and fast returns, while others report unresponsive support and delayed refunds.
Share
Mixed
12%
💰
Value for money
Multiple buyers report good value and reasonable prices, frequently noting gemstone quality and perceived worth for money on purchases.
Share
Strong
7%
⚡
User experience
Delivery and site experience vary: many note quick shipping and useful order updates; others report tracking problems and account visibility issues.
Share
Mixed
19%
🔧
Product quality
Most reviewers describe solid gemstone and jewellery quality with careful packaging and extras (gem books); a small number report damaged or rough items.
Share
Strong
21%
📞
Communication
Communication is inconsistent: some customers received prompt phone calls and update emails; others experienced unanswered emails and persistently busy phone lines.
Share
Mixed
14%
⭐
Overall experience
Overall impressions trend positive: many buyers report repeat purchases and satisfaction with products and packaging, while negative experiences centre on service and refunds.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – September 2025).
Review: A Fantastic Experience Purchasing Gemstone Jewelry from Rocks & Co.
"I recently purchased a piece of gemstone jewelry from Rocks & Co., and I must say, I am thoroughly impressed with their service. The quality of the product is outstanding, and the price was incredibly reasonable considering the craftsmanship involved. One thing that stood out to me was how easy it was to find what I was looking for on their website. Their large selection of jewelry made it simple to browse through different options until I found exactly what I wanted. When my order arrived, it came carefully packaged in a beautiful box that really added to the overall experience. Not only did this make me feel like my purchase was special, but it also gave me confidence that Rocks & Co takes great care in delivering quality products. Overall, my experience with Rocks & Co has been nothing short of fantastic. From their competitive pricing to their attention to detail when packaging orders, they truly go above and beyond in all aspects of customer service. If you're looking for high-quality gemstone jewelry at unbeatable prices, look no further than Rocks & Co!"
Wilburn Wilderman
Collected.reviews
Jul 22, 2022
Featured for: Mentions site, price, packaging, quality
REFUND ISSUED
"I Placed an order on 14 th October 2022, for 3 rings, I haven’t received anything, you can’t track any order on the website or even find your order on..."
Consumer
Trustpilot
Sep 30, 2025
Featured for: Order tracking failure, refund after complaint
Outstanding customer service from Asif
"I have bought a few rings from this company and been very pleased with them all. However what has made me write this review was the amazing customer s..."
Sharon Smith
Trustpilot
Sep 30, 2025
Featured for: Customer service call, repair and refund
No refund on return
"Ordered a ring, didn't receive any emails regarding order, despatch etc. It eventually arrived, wasn't happy with it - the inside was very rough, unco..."
B Collins
Trustpilot
Sep 30, 2025
Featured for: Returned item, no refund received
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Madi H.
trustpilot.com
Sep 30, 2025
Wow this ring is amazing for the price
Wow this ring is amazing for the price. The quality of the gemstones and the weight of the gold w...
E
Eli M.
trustpilot.com
Sep 30, 2025
Amazing products
Amazing products, excellent customer service, I am extremely pleased...
M
Millie Hussain
trustpilot.com
Sep 30, 2025
I recently ordered an item with Rocks…
I recently ordered an item with Rocks and Co. and I love silver jewellery an...
L
Lilly Doherty
trustpilot.com
Sep 30, 2025
I ordered a beautiful ruby pendant…
I ordered a beautiful ruby pendant which arrived within a good time (to the UK). The pendant was really well packaged and I also received a hi...
I
Isobel Sinclair
trustpilot.com
Sep 30, 2025
I purchased a gift bracelet from this…
I purchased a gift bracelet from this jewelry store for my friend's birthday, and I absolutely love it!...
A
Angie gessey
trustpilot.com
Sep 30, 2025
Beautiful
I love silver jewellery and have lots of inexpensive pieces, I saw a ring on rocks and co and loved it so I went ahead and ordered unsure of what to e...
R
Rohmot Ullah
trustpilot.com
Sep 30, 2025
রহমতুল্লাহ আমার
...
K
KIM
trustpilot.com
Sep 30, 2025
First class service for SuffolkWe have had approx 7 metres of worktop…
We have had approx 7 metres of worktop and 8 metres of full height upstands fitted and the materials and workmanship is first class. All the electrica...
C
Carl
trustpilot.com
Sep 30, 2025
Great jewellers fair priced quality…
Great jewellers fair priced quality items w...
C
Cally
trustpilot.com
Sep 30, 2025
5 stars! Can’t wait to purchase again from this store
I ordered a beautiful ruby pendant which arrived within a good time (to the UK). The pendant was really well packaged and I also received a high...
S
Sharon Smith
trustpilot.com
Sep 30, 2025
Outstanding customer service from Asif
I have bought a few rings from this company and been very pleased with them all. However what has made me write this review was the amazing customer s...
C
Consumer
trustpilot.com
Sep 30, 2025
REFUND ISSUED
I Placed an order on 14 th October 2022, for 3 rings, I haven’t received anything, you can’t track any order on the website or even find your order on...
S
Sw
trustpilot.com
Sep 30, 2025
Website lost a star for me!
My grievance is with their website. I created an account so when I purchased something, I could keep tabs on it, unfortunately this wasn't the case. P...
J
Jaya Singh
trustpilot.com
Sep 30, 2025
I had a query pre purchase and written…
I had a query pre purchase and written an email to customer service and had no response. I followed it up with another follow up email and no respons...
L
Laura Minto
trustpilot.com
Sep 30, 2025
I recently ordered an item with Rocks…
I recently ordered an item with Rocks and Co. Unfortunately it wasn’t quite what...
D
Donna Bendell
trustpilot.com
Sep 30, 2025
Wow this ring is amazing for the price
Wow this ring is amazing for the price. So pleased with and they were fast sending. Will be back again in fut...
M
Melissa Nugent
trustpilot.com
Sep 30, 2025
I purchased a ring for my sister
I purchased a ring for my sister. The delivery was time great especially for the bank holiday. I always got emails with updates and when it arriv...
B
B Collins
trustpilot.com
Sep 30, 2025
No refund on return
Ordered a ring, didn't receive any emails regarding order, despatch etc. It eventually arrived, wasn't happy with it - the inside was very rough, unco...
S
Sharon Muir
trustpilot.com
Sep 30, 2025
Beautiful ring
I am a new customer and purchased a beautiful russian diopside ring, there was also a lovely book on gems enclosed which I am so looking forward to re...
M
Mr Gloria
trustpilot.com
Sep 30, 2025
Poor customer service.
Poor customer service. Never reply to the emails. Phone line constantly engaged. Order and paid an item last 16/05/2022. Promised a d...
Conclusion
Reviews show consistent praise for product quality, packaging and perceived value, with many buyers noting gemstone presentation and included gem books. Delivery performance is often reported as quick, but a notable number of reviews describe problems with order tracking and account order visibility. Communication and customer support are inconsistent: some customers report excellent personal service, others report unanswered emails and delayed refunds. Prospective buyers should weigh the frequent positive product feedback against the reported variability in after‑sales communication; check current tracking and returns policies before purchasing.