Many customers praise quick despatch, helpful shop staff, and well-made footwear. Some reviews describe items listed as in stock that were then delayed or cancelled, followed by slow refunds. Communication ranges from fast, personal replies to no response and no phone contact. Overall, the reviews mix strong praise with sharp complaints.
Examples from available reviews (Jun 2017 – Mar 2026).
Order not received, poor communication and no customer service phone contact.
“I will not be ordering from this company again absolutely appalling customer service!”
Ordered in-stock boots and they were delivered promptly within a few days.
“I ordered the boots on Saturday and they were delivered on Wednesday”
Refund was eventually received after a lengthy delay, attributed to Christmas.
“Refund now received.”
Changed colour without issue and received beautiful boots as promised.
“Beautiful boots.”
Several reviews praise fast despatch and attentive staff who fix problems and arrange replacements. Multiple negative accounts describe orders taken despite no stock, plus delayed refunds. Some mixed reviews mention issues that staff later sorted out.
A minority of reviews point to competitive prices, honoured discounts, and good offers. These comments mention best-found prices and discounts kept even when stock problems came up. Price-related criticism is rare in the dataset.
Visitors often mention helpful in-store service and a strong product range. Several online shoppers report payment taken before stock was confirmed and confusing order updates. A few say things were resolved after they followed up.
Customers often describe the boots and other items as good quality and as described. Positive notes include correct colour changes and a satisfying look on arrival. These reviews do not show recurring complaints about build quality.
Many reviewers mention prompt email replies, often from named staff who answer questions quickly. Others report no reply, weak updates on missing orders, and no phone contact. Communication problems come up most around refunds and stock updates.
The set includes both high-rated stories of smooth purchases and low-rated ones focused on fulfilment or refund breakdowns. It draws a clear line between customers who got quick, capable service and those left with unfilled orders and slow fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (1) · Reviews (1) · Quotes shortened · As of: March 2026
Order not received, poor communication and no customer service phone contact.
“I will not be ordering from this company again absolutely appalling customer service!”
Ordered in-stock boots and they were delivered promptly within a few days.
“I ordered the boots on Saturday and they were delivered on Wednesday”
Ordered an item shown as in stock but didn't receive it or a refund.
“I am still awaiting for the refund with no communication.”
Order shown as in stock faced delays and extra charges before arrival.
“I finally received my Barker Chelsea boots.”
Fast delivery and helpful, competent customer service.
“Fast efficient delivery and competent, helpful customer service.”
Excellent customer service and quick despatch, reviewer cannot fault it.
“Excellent Customer Service and quick despatch, cannot fault my experience with Robinsons.”
Great customer service, fast international shipping and good pricing.
“Great customer service, fast shipping to Australia and great pricing.”
Store helped process a lost Royal Mail parcel and provided a suitable replacement.
“James was super helpful.”
Robinsons responded quickly, investigated manufacturing concerns and helped resolve them.
“Robinsons responed quickly to my email and took the time to investigate and respond to my query.”
Superb service, good communication and free international postage on sale item.
“Superb service, communication and free postage USA-Australia on Sale item by Barker.”
Good product selection and extremely helpful sales staff.
“First of all, the product selection is great!”
Refund was eventually received after a lengthy delay, attributed to Christmas.
“Refund now received.”
Great communication, prompt service and best-found price.
“Great communication and prompt service.”
Changed colour without issue and received beautiful boots as promised.
“Beautiful boots.”
Responsive staff provided credit and promised free supply when stock arrived.
“James has always replied in a timely manner.”
James provided patient, thorough customer service and ensured replacement boots arrived promptly.
“I thank James for his superior customer service.”
Initial delays and missing refund, but company later resolved issues satisfactorily.
“I have just received the refund for the returned boots”
Order paid then delayed without stock updates, later rectified by Robinson's.
“they take the order and payment and subsequently inform you there's no stock.”
Item out of stock but discount honoured and speedy delivery with return help.
“they still honoured the discount and delivered within 24 hrs.”
Boots arrived quickly with no issues after a pre-Christmas order.
“They came really quickly and I have had no issues.”
Item shown available but delayed, refund issued slowly and uncleared.
“Finally issued a refund on the 21st December via an echeque on PayPal.”
Robinson's Shoes is a premium quality footwear specialist with a range of high-end brands for both men and women. My recent experience with the brand was nothing short of exceptional.
From browsing their website to making my purchase, everything was seamless and hassle-free. The website itself is well-designed and easy to navigate, making it effortless to find what I was looking for.
One thing that stood out to me while shopping at Robinson's Shoes was the wide variety of options available. They catered to all styles and preferences, from classic leather brogues to more contemporary designs.
Moreover, their shoe collections are sourced from established shoemakers such as Barker shoes, Tricker's, R.M. Williams, Dubarry and Moreschi amongst others which ensured topnotch quality in every pair of shoes purchased.
The customer service provided by the team at Robinson's Shoes was also impressive. Any queries I had were answered promptly through email or phone call by courteous staff members who were helpful throughout my shopping journey.
Overall, my experience shopping with Robinson's Shoes exceeded my expectations due to their exceptional product offering coupled with excellent customer service delivery
Merchandize are good quality, reviewer states.
“merchandize are good quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Robinson's Shoes is a UK footwear retailer specialising in men's and women's shoes. It sells branded footwear online and through physical stores. Product pages list size, materials, and care details to help shoppers choose. The retailer ships to UK and international addresses and offers a returns policy plus customer support for order enquiries.