Reviews Analysed
21
We Collect & Analyse Reviews
Robinson's Shoes
Experiences & Reviews
Robinson's Shoes is a UK footwear retailer selling men’s and women’s shoes via an e-commerce site and retail channels. Consumers researching reviews typically look for information about ordering, delivery times, returns and customer support when assessing this retailer.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
18d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Most reviewers report helpful, responsive staff; many praise problem resolution, though a minority cite fulfilment failures and delayed refunds.
Share
Strong
22%
💰
Value for money
Several customers note competitive pricing, discounts or sale offers; a few cite unexpected extra charges or refunds that affected value perception.
Share
Mixed
7%
⚡
User experience
Ordering and delivery are often fast and straightforward for many reviewers, but multiple accounts describe stock inaccuracies, long delays and chasing updates.
Share
Strong
21%
🔧
Product quality
Customers generally receive good-quality footwear; occasional manufacturer changes or faults are reported, with staff typically arranging investigations or replacements.
Share
Mixed
6%
📞
Communication
Many reviews praise prompt, personal communication and named staff responses; a smaller group report poor or delayed replies about stock and refunds.
Share
Strong
21%
⭐
Overall experience
Overall impressions are positive for a majority: quick despatch and helpful service; persistent issues with stock accuracy and refunds affect some customers.
Share
Strong
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Brilliant retailer
"Brilliant retailer. Literally everyone I spoke to was saying that they were out of stock on the RM Williams Chinchilla boot. I found these guys via an..."
Richard Tinson
Trustpilot
Sep 30, 2025
Featured for: Fast delivery and stock confirmation
They do not have stocks, bad practice
"They do not have stocks. I ordered online and it was showing in stock. They try to sale you alternative. I requested cancellation and refund after to..."
Oxford
Trustpilot
Sep 30, 2025
Featured for: No stock, refund delay, no communication
Fantastic service from James
"I viewed 2 pairs of RM Williams boots January 2020 online when there was a sale price of 30% off and then eventually decided I wanted to buy them but..."
Kevin Strachan
Trustpilot
Sep 30, 2025
Featured for: Faulty item replaced; strong service
Great service
"Bought barker shoes that weren't as expected due to barker changing manufacturing process to reduce costs. Robinsons respo..."
Tony
Trustpilot
Sep 30, 2025
Featured for: Product-quality concern; timely investigation
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Richard Tinson
trustpilot.com
Sep 30, 2025
Brilliant retailer
Brilliant retailer. Literally everyone I spoke to was saying that they were out of stock on the RM Williams Chinchilla boot. I found these guys via an...
O
Oxford
trustpilot.com
Sep 30, 2025
They do not have stocks, bad practice
They do not have stocks. I ordered online and it was showing in stock. They try to sale you alternative. I requested cancellation and refund after to...
G
Greg
trustpilot.com
Sep 30, 2025
Disappointing Experience with Robinsons - Never Again
I ordered a pair of shoes that were shown as 'in stock' on the 28th of May. After not receiving a confirmation, I reached out on the 31st, only to rec...
s
susan worton
trustpilot.com
Sep 30, 2025
Brilliant company
Brilliant company. Fast efficient deliver...
L
Laura Edmondson
trustpilot.com
Sep 30, 2025
Highly recommend
Excellent Customer Service and quick despatc...
J
James S
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service, fast shipping to Australia and great pricing...
W
W J Tilstone
trustpilot.com
Sep 30, 2025
Lost in transit
My favourite shoes were a pair of Barker Javrons, but they were a bit long in the tooth to wear at the wedding of a friend's daughter so I did a searc...
T
Tony
trustpilot.com
Sep 30, 2025
Great service
Bought barker shoes that weren't as expected due to barker changing manufacturing process to reduce costs. Robinsons respo...
T
Tcline
trustpilot.com
Sep 30, 2025
Brilliant
Brilliant! Superb service, communication and free postage USA...
X
Xena
trustpilot.com
Sep 30, 2025
Very satisfied!
First of all, the product selection is great! I bought a pair shoes for my dad and 6 months later he asked for the same pair but a different colo...
G
Gerry McAllister
trustpilot.com
Sep 30, 2025
Further to my previous review
Refund now received. It took quite a while,...
M
Mark
trustpilot.com
Sep 30, 2025
Excellent!
Great communication and prompt service...
G
Guest
trustpilot.com
Sep 30, 2025
I ordered the Dubarry Galway Slimfit…
I ordered the Dubarry Galway Slimfit and further along the line I changed my mind about the colour. This was nev...
M
Michael Dale
trustpilot.com
Sep 30, 2025
Good communication
I ordered a pair of Dubarry boots on 27th November 2021. I have regularly made contact via email with Robinson's to check on progress. On each occasio...
K
Kevin Strachan
trustpilot.com
Sep 30, 2025
Fantastic service from James
I viewed 2 pairs of RM Williams boots January 2020 online when there was a sale price of 30% off and then eventually decided I wanted to buy them but...
E
E Forbes
trustpilot.com
Sep 30, 2025
Rollercoaster experience - but made good in the end
On 10th March I placed an order for two pairs of Dubarry boots. One pair arrived and were too big. I returned them the same day. Robinsons received th...
M
Mr P
trustpilot.com
Sep 30, 2025
Much the same problem as a number of…
Much the same problem as a number of other reviews, they take the order and payment and subsequently inform you there's no stock. They encourage you t...
N
Nick Smith
trustpilot.com
Sep 30, 2025
Great shopping experience
Great shop. Item wasn't in stock so offered a discount. Item came back into stock much quicker than expected and they still honoured the discount and...
M
Madds
trustpilot.com
Sep 30, 2025
I have ordered Dubarry boots from here
I have ordered Dubarry boots from here. They came really quickly and I have had n...
S
Simon Farrell
trustpilot.com
Sep 30, 2025
Dubarry no stock and still waiting for refund
Ordered Dubarry boots on the 8th December. No contact after a couple of days so emailed. Was told they did not have them in stock but would be in stoc...
Conclusion
Reviews show a pattern of prompt, personal customer support and many fast deliveries, often praised by customers. However, several reviews report stock inaccuracies and delayed or complicated refunds that required chasing. Product issues (manufacturing faults or sizing) are uncommon but are usually handled by staff via replacements or investigations. Prospective buyers may find competitive pricing and sale offers, but should verify stock confirmation and monitor communications during order fulfilment and refunds.