Reviews show a pattern of prompt, personal customer support and many fast deliveries, often praised by customers. However, several reviews report stock inaccuracies and delayed or complicated refunds that required chasing. Product issues (manufacturing faults or sizing) are uncommon but are usually handled by staff via replacements or investigations. Prospective buyers may find competitive pricing and sale offers, but should verify stock confirmation and monitor communications during order fulfilment and refunds.
Examples from available reviews (Jun 2017 – Feb 2026).
Ordered in-stock boots and they were delivered promptly within a few days.
“I ordered the boots on Saturday and they were delivered on Wednesday”
Ordered an item shown as in stock but didn't receive it or a refund.
“I am still awaiting for the refund with no communication.”
James provided patient, thorough customer service and ensured replacement boots arrived promptly.
“I thank James for his superior customer service.”
Robinsons responded quickly, investigated manufacturing concerns and helped resolve them.
“Robinsons responed quickly to my email and took the time to investigate and respond to my query.”
Most reviewers report helpful, responsive staff; many praise problem resolution, though a minority cite fulfilment failures and delayed refunds.
Several customers note competitive pricing, discounts or sale offers; a few cite unexpected extra charges or refunds that affected value perception.
Ordering and delivery are often fast and straightforward for many reviewers, but multiple accounts describe stock inaccuracies, long delays and chasing updates.
Customers generally receive good-quality footwear; occasional manufacturer changes or faults are reported, with staff typically arranging investigations or replacements.
Many reviews praise prompt, personal communication and named staff responses; a smaller group report poor or delayed replies about stock and refunds.
Overall impressions are positive for a majority: quick despatch and helpful service; persistent issues with stock accuracy and refunds affect some customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Order not received, poor communication and no customer service phone contact.
“I will not be ordering from this company again absolutely appalling customer service!”
Ordered in-stock boots and they were delivered promptly within a few days.
“I ordered the boots on Saturday and they were delivered on Wednesday”
Ordered an item shown as in stock but didn't receive it or a refund.
“I am still awaiting for the refund with no communication.”
Order shown as in stock faced delays and extra charges before arrival.
“I finally received my Barker Chelsea boots.”
Fast delivery and helpful, competent customer service.
“Fast efficient delivery and competent, helpful customer service.”
Excellent customer service and quick despatch, reviewer cannot fault it.
“Excellent Customer Service and quick despatch, cannot fault my experience with Robinsons.”
Great customer service, fast international shipping and good pricing.
“Great customer service, fast shipping to Australia and great pricing.”
Store helped process a lost Royal Mail parcel and provided a suitable replacement.
“James was super helpful.”
Robinsons responded quickly, investigated manufacturing concerns and helped resolve them.
“Robinsons responed quickly to my email and took the time to investigate and respond to my query.”
Superb service, good communication and free international postage on sale item.
“Superb service, communication and free postage USA-Australia on Sale item by Barker.”
Good product selection and extremely helpful sales staff.
“First of all, the product selection is great!”
Refund was eventually received after a lengthy delay, attributed to Christmas.
“Refund now received.”
Great communication, prompt service and best-found price.
“Great communication and prompt service.”
Changed colour without issue and received beautiful boots as promised.
“Beautiful boots.”
Responsive staff provided credit and promised free supply when stock arrived.
“James has always replied in a timely manner.”
James provided patient, thorough customer service and ensured replacement boots arrived promptly.
“I thank James for his superior customer service.”
Initial delays and missing refund, but company later resolved issues satisfactorily.
“I have just received the refund for the returned boots”
Order paid then delayed without stock updates, later rectified by Robinson's.
“they take the order and payment and subsequently inform you there's no stock.”
Item out of stock but discount honoured and speedy delivery with return help.
“they still honoured the discount and delivered within 24 hrs.”
Boots arrived quickly with no issues after a pre-Christmas order.
“They came really quickly and I have had no issues.”
Item shown available but delayed, refund issued slowly and uncleared.
“Finally issued a refund on the 21st December via an echeque on PayPal.”
Robinson's Shoes is a premium quality footwear specialist with a range of high-end brands for both men and women. My recent experience with the brand was nothing short of exceptional.
From browsing their website to making my purchase, everything was seamless and hassle-free. The website itself is well-designed and easy to navigate, making it effortless to find what I was looking for.
One thing that stood out to me while shopping at Robinson's Shoes was the wide variety of options available. They catered to all styles and preferences, from classic leather brogues to more contemporary designs.
Moreover, their shoe collections are sourced from established shoemakers such as Barker shoes, Tricker's, R.M. Williams, Dubarry and Moreschi amongst others which ensured topnotch quality in every pair of shoes purchased.
The customer service provided by the team at Robinson's Shoes was also impressive. Any queries I had were answered promptly through email or phone call by courteous staff members who were helpful throughout my shopping journey.
Overall, my experience shopping with Robinson's Shoes exceeded my expectations due to their exceptional product offering coupled with excellent customer service delivery
Merchandize are good quality, reviewer states.
“merchandize are good quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Robinson's Shoes is a UK footwear retailer selling men’s and women’s shoes via an e-commerce site and retail channels. Consumers researching reviews typically look for information about ordering, delivery times, returns and customer support when assessing this retailer.