Many reviewers mention very fast shipping and quick, practical customer service that handles refunds, replacements, and discounts. Another group describes returns left unresolved, refunds withheld, and support that is generic or missing. Several customers report payment-verification failures, double charges, and requests for sensitive ID. Product complaints focus on poor fit, defects, and weak packaging.
Examples from available reviews (Sep 2025 – Mar 2026).
Speedy delivery, clear tracking and well-packaged items within three days.
“my item perfectly packaged within three working days!”
Poor, generic support led to lost package, fines and poor handling.
“all the communication was generic emails which looked like AI”
Klarna payment looped and charged twice, order remained unconfirmed.
“I got charged twice by Klarna for the same order”
Expensive wall print arrived creased and inadequately packaged.
“arrived shoved in a box with huge creases”
Reviews split into two clear tracks. Many describe agents who processed refunds right away, fixed sizing issues, and added discounts. Others report generic emails, support that goes quiet after issuing store credit, and lost packages handled poorly.
Several reviewers say prices feel high for the quality and that they found cheaper options elsewhere. Others felt the cost made sense when delivery and returns ran smoothly. Refused refunds for opened beauty products comes up repeatedly and drags down value perceptions.
Checkout and payment issues show up often, including test transactions, failed PayPal verification, and double charges through Klarna. Delivery feedback is split between on-time orders that arrived well packed and shipments that were late or poorly packaged. One reviewer said a posted review was edited; that appears rarely.
Most complaints point to poor fit, faulty stitching, and items arriving damaged or creased. Several reviewers say pieces looked different in person than in the online photos. Positive comments appear when items matched expectations and returns were simple.
Common issues include slow or missing return updates and automated, generic replies. Multiple reviews mention intrusive verification requests asking for photos of cards or IDs. Many also report clear tracking and genuinely helpful responses, alongside these negatives.
Feedback is sharply split between high-satisfaction reviews praising speed and helpful staff and low-scoring reviews focused on refund, payment, and communication problems. Outcomes vary widely depending on the situation. Middle-of-the-road experiences show up, but less often than the extremes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Long-term customer praises selection, filters, fast shipping and simple returns.
“the simplest return process I’ve seen.”
Poor, generic support led to lost package, fines and poor handling.
“all the communication was generic emails which looked like AI”
Reviewer states the company lies and cannot be trusted.
“They lie & misrepresent almost everything.”
Return was delivered yet Revolve claims not to have received it.
“I shipped back my return to Revolve, and I did not receive my refund.”
Return refunds delayed and process requires concerning documents and exceptions.
“The return process is the most stressful and awful experience”
Customer service was understanding, extended return time and refunded promptly.
“They also returned the money almost immediately, and also covered a lot of the bill.”
Expensive wall print arrived creased and inadequately packaged.
“arrived shoved in a box with huge creases”
Quality seems inferior and does not justify the high price.
“But the quality just not justify the price.”
Payment verification repeatedly fails and shipping deadlines are missed.
“Ridiculous payment verification system. Keep missing shipping deadline.”
Friendly, efficient team resolved return issues quickly and professionally.
“The team is so friendly and efficient”
Klarna payment looped and charged twice, order remained unconfirmed.
“I got charged twice by Klarna for the same order”
Order shipped within hours and return process was seamless.
“The fastest shipping! My order was shipped within hours”
Reviewer loves the clothes and found returns very easy.
“I love their clothes and very easy returns.”
Customer service quickly resolved issues, making it an excellent experience.
“customer service was quick to respond and resolve both issues.”
Revolve refused refund for opened beauty products despite health concerns.
“they will only return unless unused and unopened.”
Speedy delivery, clear tracking and well-packaged items within three days.
“my item perfectly packaged within three working days!”
Purchase held for verification with multiple test transactions and delays.
“We have issued two test transactions of less than $1.00 on your credit card.”
Reviewer says they only received store credit and no customer support.
“they only issued store credit, and then customer service disappeared.”
Good selection, speedy shipping and convenient free return label included.
“Speedy shipping and I like that the free return label comes in the box”
Long-term European customer praises brands, service, and fast delivery.
“Ordering at Revolve since 3 years, never experienced any problems.”
Payment verification repeatedly failed and Revolve did not resolve it.
“Revolve stated that there was a problem with PayPal verification.”
Dress fit was very poor, requiring costly alterations and spoiling the purchase.
“it was such a horrible fit!”
Fast shipping, easy returns and excellent customer service.
“I love Revolve!”
International return costs were prohibitively high and Revolve did not warn customers.
“Revolve does not cover international return shipping.”
Reviewer says items are overpriced and available cheaper elsewhere.
“They overprice clothes that you can find one third of the price elsewhere.”
Customer service responds quickly and provides helpful support.
“Customer service not only answers quickly, but they actually help.”
Delayed delivery and poor packaging ruined the occasion and disappointed.
“it arrived 5 days late and also just in a bag!”
Customer service proactively issued an early refund and was very helpful.
“Their customer service is top notch I must say!”
Helpful customer service corrected the size and shipped replacement promptly.
“The new pair arrived within a day and were perfect.”
Revolve requested sensitive ID and card photos and no refund was received.
“they requested a photo image of the front and back of our daughter's credit card”
Received defective pants with crooked stitching and doubts about reliability.
“received a defective item with obviously crooked stitching.”
Reviewer rates Revolve's customer service as excellent.
“The best customer service ever!”
Favourite shopping app with great collection and excellent customer service.
“Their collection is great and their customer service is excellent!”
Good service and returns but items look cheap and fit poorly.
“items always look terrible in person and nothing like on the site”
Reviewer claims their posted review was fully edited and stars changed.
“it had been FULLY edited.”
Support reissued and retroactively applied discounts and provided excellent service.
“they went above and beyond to apply it retroactively.”
Return updates are slow or non-existent despite responsive customer service.
“Return process / updates are non existent to very slow.”
Customer service handled orders, returns and offered a discount effectively.
“I can only praise Revolve’s customer service.”
Excellent customer service with fast delivery and recommendation.
“Excellent customer service and fast delivery.”
Customer service was rude and unhelpful, express shipping misrepresented.
“The customer service was the worst I have ever dealt with!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Revolve is an online fashion retailer that sells clothing, footwear, accessories, and beauty products from designer and contemporary brands. Customers buy through the Revolve website and mobile app, which show product photos, size guides, and brand information. The range spans categories such as dresses, denim, shoes, and beauty. Revolve ships orders internationally and offers customer support via email and chat.