Reviews Analysed
20
We Collect & Analyse Reviews
REVOLVE
Experiences & Reviews
REVOLVE is a US-based online fashion retailer that sells designer clothing, shoes and accessories through its website and mobile app. The platform offers a curated selection of contemporary brands, seasonal promotions and international shipping. Customers interact with REVOLVE via its e-commerce site and customer service channels; regional shipping, duties and return rules vary by destination.
Overview & Key Metrics
Positive Sentiment
60%
Latest Review
19d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Many reviewers praise fast shipping and responsive, helpful customer service, while a minority report rude staff, verification issues and delayed orders.
Share
Mixed
26%
💰
Value for money
Several customers say items are expensive or overpriced and not worth the cost, with some paying for alterations or finding better prices elsewhere.
Share
Weak
9%
⚡
User experience
Users report quick delivery and easy returns but also describe payment verification problems, edited reviews and slow or unclear return updates.
Share
Mixed
14%
🔧
Product quality
Some buyers praise the selection, while others report poor fit, faulty stitching, packaging issues or visible spots on items received.
Share
Mixed
13%
📞
Communication
Several reviews highlight poor or insufficient communication: unexpected verification requests, late delivery notices and lack of clear return warnings for international buyers.
Share
Weak
10%
⭐
Overall experience
Overall impressions are split: many satisfied with service and speed, while many others report expensive items, returns problems and worrying verification requests.
Share
Mixed
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Customer service is top notch
"Customer service not only answers quickly..."
Madison Hildreth
Trustpilot
Sep 30, 2025
Featured for: Positive customer service example
DO NOT ORDER FROM REVOLVE - they request identity information
"I have reported REVOLVE to the FTC's Fraud Department, as they are engaging in completely unethical business practices. First, they requested a photo..."
meg geisewite
Trustpilot
Sep 30, 2025
Featured for: Identity verification complaint
Ordered one white halter neck dress…
"Ordered one white halter neck dress from Revolve. The only good thing that it got delivered in 2-3 days. For a dress that cost me close to S$350, it w..."
pallabi sarkar
Trustpilot
Sep 30, 2025
Featured for: Expensive item, poor fit example
Norwegian customers – stay away from Revolve!
"I want to warn everyone in Norway from the bottom of my heart: do not shop at Revolve. I ordered shoes (2391 NOK), but when I tried to return them I d..."
Nina M
Trustpilot
Sep 30, 2025
Featured for: International return cost warning
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
M
Mark
trustpilot.com
Sep 30, 2025
Revolve stated that there was a problem with payment from PayPal and credit card
Revolve stated that there was a problem with PayPal verification. Rejected the order. Not once, but three times. My PayPal account is 18 years old and...
p
pallabi sarkar
trustpilot.com
Sep 30, 2025
Ordered one white halter neck dress…
Ordered one white halter neck dress from Revolve. The only good thing that it got delivered in 2-3 days. For a dress that cost me close to S$350, it w...
B
Bonnie
trustpilot.com
Sep 30, 2025
I love Revolve
I love Revolve! They ship my orders and quickly and returns are so e...
N
Nina M
trustpilot.com
Sep 30, 2025
Norwegian customers – stay away from Revolve!
I want to warn everyone in Norway from the bottom of my heart: do not shop at Revolve. I ordered shoes (2391 NOK), but when I tried to return them I d...
M
Maria Vamvakopoulou
trustpilot.com
Sep 30, 2025
Don’t ever buy a thing from these…
Don’t ever buy a thing from these scammers. They overprice clothe...
M
Madison Hildreth
trustpilot.com
Sep 30, 2025
Customer service is top notch
Customer service not only answers quickly...
C
Consumer
trustpilot.com
Sep 30, 2025
For the price of garments this site is the biggest let down!
For the price of garments this site is the biggest disappointment ever! Avoid! I bought a designer dress and it arrived 5 days late and also just in a...
J
Jeremy Smith
trustpilot.com
Sep 30, 2025
Again cant thank Revolve/FWRD enough!
Again cant thank Revolve/FWRD enough! Was just returning an item and think it must have gotten lost or something or not been entered properly I dont k...
c
customer
trustpilot.com
Sep 30, 2025
Amazing customer service
Amazing customer service, I ordered trainers in the wrong size (my mistake due to conversion from uk sizing) when they arrived I called up the most fr...
m
meg geisewite
trustpilot.com
Sep 30, 2025
DO NOT ORDER FROM REVOLVE - they request identity information
I have reported REVOLVE to the FTC's Fraud Department, as they are engaging in completely unethical business practices. First, they requested a photo...
V
Viktoriia
trustpilot.com
Sep 30, 2025
I ordered a ridiculously expensive pair…
I ordered a ridiculously expensive pair of pants from REVOLVE’s website and received a defective item with obviously crooked stitching. I initiated a...
B
Bojana
trustpilot.com
Sep 30, 2025
The best customer service ever!
The best custom...
M
Maisoon
trustpilot.com
Sep 30, 2025
Best customer service
This is honestly my favorite shopping app. Their collection is great and their custome...
V
Valerie Burnazov
trustpilot.com
Sep 30, 2025
Reliable company
This is a large and reputable web site, so surprised at the negative reviews. I have purchased numerous times, and never had issues with receiving or...
M
Melissa
trustpilot.com
Sep 30, 2025
Only concern is with edited reviews.
Purchasing experience has been good so far, no complaints. Fast shipping and no issues with orders. However, I wanted to go ahead and post a review of...
A
Andrea Bennett
trustpilot.com
Sep 30, 2025
Absolutely Stellar Service from Revolve!
Absolutely Stellar Service from Revolve! Shopping at Revolve has been an exceptional experience from start to finish. Their support service is truly s...
a
anoniem
trustpilot.com
Sep 30, 2025
Return process / updates are non…
Return process / updates are non existent to very slow. Customer service is very responsive,...
L
Lucy N
trustpilot.com
Sep 30, 2025
I can only praise Revolve’s customer…
I can only praise Revolve’s customer service. Within one month I have made 3 orders, out of which I have made two returns and all of my items arrived...
H
Hélène
trustpilot.com
Sep 30, 2025
Great experience
Excellent customer service and fast...
A
Aoife
trustpilot.com
Sep 30, 2025
The customer service was the worst I…
The customer service was the worst I have ever dealt with! I am considering taking legal action against the company falsely advertisin...
Conclusion
Reviews show frequent praise for REVOLVE’s customer service and fast shipping, but also recurring concerns about product fit and quality for some items. Several customers report costly or difficult international returns, and a few describe demanding identity or payment verification requests. If considering a purchase, check REVOLVE’s regional return and shipping policy carefully, review sizing guidance and have a plan for returns or alterations. For issues, contact customer service promptly—multiple reviewers note helpful agents resolving problems or issuing refunds.