Reviews show frequent praise for REVOLVE’s customer service and fast shipping, but also recurring concerns about product fit and quality for some items. Several customers report costly or difficult international returns, and a few describe demanding identity or payment verification requests. If considering a purchase, check REVOLVE’s regional return and shipping policy carefully, review sizing guidance and have a plan for returns or alterations. For issues, contact customer service promptly—multiple reviewers note helpful agents resolving problems or issuing refunds.
Examples from available reviews (Sep 2025 – Feb 2026).
Customer service responds quickly and provides helpful support.
“Customer service not only answers quickly, but they actually help.”
Revolve requested sensitive ID and card photos and no refund was received.
“they requested a photo image of the front and back of our daughter's credit card”
Dress fit was very poor, requiring costly alterations and spoiling the purchase.
“it was such a horrible fit!”
International return costs were prohibitively high and Revolve did not warn customers.
“Revolve does not cover international return shipping.”
Many reviewers praise fast shipping and responsive, helpful customer service, while a minority report rude staff, verification issues and delayed orders.
Several customers say items are expensive or overpriced and not worth the cost, with some paying for alterations or finding better prices elsewhere.
Users report quick delivery and easy returns but also describe payment verification problems, edited reviews and slow or unclear return updates.
Some buyers praise the selection, while others report poor fit, faulty stitching, packaging issues or visible spots on items received.
Several reviews highlight poor or insufficient communication: unexpected verification requests, late delivery notices and lack of clear return warnings for international buyers.
Overall impressions are split: many satisfied with service and speed, while many others report expensive items, returns problems and worrying verification requests.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Long-term customer praises selection, filters, fast shipping and simple returns.
“the simplest return process I’ve seen.”
Poor, generic support led to lost package, fines and poor handling.
“all the communication was generic emails which looked like AI”
Reviewer states the company lies and cannot be trusted.
“They lie & misrepresent almost everything.”
Return was delivered yet Revolve claims not to have received it.
“I shipped back my return to Revolve, and I did not receive my refund.”
Return refunds delayed and process requires concerning documents and exceptions.
“The return process is the most stressful and awful experience”
Customer service was understanding, extended return time and refunded promptly.
“They also returned the money almost immediately, and also covered a lot of the bill.”
Expensive wall print arrived creased and inadequately packaged.
“arrived shoved in a box with huge creases”
Quality seems inferior and does not justify the high price.
“But the quality just not justify the price.”
Payment verification repeatedly fails and shipping deadlines are missed.
“Ridiculous payment verification system. Keep missing shipping deadline.”
Friendly, efficient team resolved return issues quickly and professionally.
“The team is so friendly and efficient”
Klarna payment looped and charged twice, order remained unconfirmed.
“I got charged twice by Klarna for the same order”
Order shipped within hours and return process was seamless.
“The fastest shipping! My order was shipped within hours”
Reviewer loves the clothes and found returns very easy.
“I love their clothes and very easy returns.”
Customer service quickly resolved issues, making it an excellent experience.
“customer service was quick to respond and resolve both issues.”
Revolve refused refund for opened beauty products despite health concerns.
“they will only return unless unused and unopened.”
Speedy delivery, clear tracking and well-packaged items within three days.
“my item perfectly packaged within three working days!”
Purchase held for verification with multiple test transactions and delays.
“We have issued two test transactions of less than $1.00 on your credit card.”
Reviewer says they only received store credit and no customer support.
“they only issued store credit, and then customer service disappeared.”
Good selection, speedy shipping and convenient free return label included.
“Speedy shipping and I like that the free return label comes in the box”
Long-term European customer praises brands, service, and fast delivery.
“Ordering at Revolve since 3 years, never experienced any problems.”
Payment verification repeatedly failed and Revolve did not resolve it.
“Revolve stated that there was a problem with PayPal verification.”
Dress fit was very poor, requiring costly alterations and spoiling the purchase.
“it was such a horrible fit!”
Fast shipping, easy returns and excellent customer service.
“I love Revolve!”
International return costs were prohibitively high and Revolve did not warn customers.
“Revolve does not cover international return shipping.”
Reviewer says items are overpriced and available cheaper elsewhere.
“They overprice clothes that you can find one third of the price elsewhere.”
Customer service responds quickly and provides helpful support.
“Customer service not only answers quickly, but they actually help.”
Delayed delivery and poor packaging ruined the occasion and disappointed.
“it arrived 5 days late and also just in a bag!”
Customer service proactively issued an early refund and was very helpful.
“Their customer service is top notch I must say!”
Helpful customer service corrected the size and shipped replacement promptly.
“The new pair arrived within a day and were perfect.”
Revolve requested sensitive ID and card photos and no refund was received.
“they requested a photo image of the front and back of our daughter's credit card”
Received defective pants with crooked stitching and doubts about reliability.
“received a defective item with obviously crooked stitching.”
Reviewer rates Revolve's customer service as excellent.
“The best customer service ever!”
Favourite shopping app with great collection and excellent customer service.
“Their collection is great and their customer service is excellent!”
Good service and returns but items look cheap and fit poorly.
“items always look terrible in person and nothing like on the site”
Reviewer claims their posted review was fully edited and stars changed.
“it had been FULLY edited.”
Support reissued and retroactively applied discounts and provided excellent service.
“they went above and beyond to apply it retroactively.”
Return updates are slow or non-existent despite responsive customer service.
“Return process / updates are non existent to very slow.”
Customer service handled orders, returns and offered a discount effectively.
“I can only praise Revolve’s customer service.”
Excellent customer service with fast delivery and recommendation.
“Excellent customer service and fast delivery.”
Customer service was rude and unhelpful, express shipping misrepresented.
“The customer service was the worst I have ever dealt with!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
REVOLVE is a US-based online fashion retailer that sells designer clothing, shoes and accessories through its website and mobile app. The platform offers a curated selection of contemporary brands, seasonal promotions and international shipping. Customers interact with REVOLVE via its e-commerce site and customer service channels; regional shipping, duties and return rules vary by destination.