Reviewers often praise Rattan Tree mattresses for comfortable support and strong value. Many customers mention fast delivery and helpful delivery staff. Some complaints centre on poor delivery updates and unhelpful customer-service responses. A small number of buyers report low-quality chairs or one-off delivery problems.
Examples from available reviews (Sep 2025 – Mar 2026).
Very high-quality, extremely comfortable mattress for the price.
“Extremely comfortable mattress , very high quality for the price”
Fast delivery, good customer service and an excellent product.
“Really fast delivery and good customer service and excellent product”
Customer service was very poor, so the reviewer gave one star.
“Sorry at this point I can only give one star as Rattan Tree customer service is very terrible.”
Game chair arrived poor quality and uncomfortable; returning is impractical.
“The chair is very uncomfortable if you sit on it for more than half an hour.”
Most service feedback points to fast dispatch and helpful delivery staff. Several reviews single out drivers as professional and willing to help at drop-off. A smaller number describe courier issues, such as parcels left unattended or drivers not knocking.
Reviewers often say the mattresses are strong value for the price and describe them as a bargain. Several mention good materials and firm but comfortable support at a low cost. These value comments focus on mattresses rather than other products.
Many customers describe the purchase as positive, using words like “delighted” and “excellent.” Quick delivery and an easy online checkout come up often. A smaller group describe frustration with delays that led to repeated follow-ups.
Across many reviews, mattresses stand out for comfort and solid build quality. Complaints about product quality are limited and mainly relate to chairs, not mattresses. The chair problems show up as isolated negative experiences rather than a wider trend.
Many reviews praise clear tracking and timely messages from order to delivery. Others report no updates, long waits, or poor contact from couriers. These communication problems appear often enough to note, but they are not the majority.
Overall feedback leans positive, with many five-star reviews citing comfort, delivery, and value. Negative experiences cluster around customer service and occasional product complaints, creating a clear split between very good and very poor outcomes. Most mattress buyers sound satisfied, with occasional issues tied to service or non-mattress items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Mattress arrived quickly and is comfortable for the reviewer's arthritic back.
“it is very comfortable”
Happy with the mattress but dissatisfied with the courier's delivery.
“Left parcel outside in the rain without knocking on the door.”
Great quality, very comfortable mattress with good price and quick delivery.
“My daughter struggles to get out of bed because it is comfortable.”
Very quick delivery and an amazing, comfortable mattress.
“Excelente service, very quick delivery and the mattress is amazing it is so comfortable i love it.”
Reviewer reports great service from the company.
“Great service xxx”
Mattress offers very good quality for its price.
“Very good mattress for the price”
Reviewer was very happy with the product after delivery.
“I was very happy once delivered”
Mattress great but delivery and customer contact with courier was poor.
“DPD who despite parking up outside, never came to the front door and just drove off.”
Requested earlier delivery and received the mattress before the deadline.
“it was delivered on the Thursday”
Extremely comfy mattress with very quick delivery and good quality for price.
“Mattress is extremely comfy.”
Product was on time and comfortable to use.
“On time and comfy”
Arrived promptly, well packed, comfortable and a bargain price.
“Arrived promptly well packed delivery was great driver helpful.”
Reviewer ordered a mattress and is delighted with it since arrival.
“we re delighted with it”
Comfortable yet firm mattress with quick delivery; reviewer recommends it.
“The mattress is so comfortable yet firm, which is how I like them.”
Great service and quick delivery; reviewer praises the mattress.
“Great service quick delivery nice Mattress, FAB”
Game chair arrived poor quality and uncomfortable; returning is impractical.
“The chair is very uncomfortable if you sit on it for more than half an hour.”
Fast delivery, good customer service and an excellent product.
“Really fast delivery and good customer service and excellent product”
The product is nice and comfortable to use.
“Nice and comfortable”
Delivery was delayed and required repeated contact, causing frustration.
“I waited too long for my item and had to keep contacting them, very frustrating”
Fast delivery and responsive, friendly customer service resolved the issue.
“Customer service are friendly and polite.”
Everything was fine; I had no problems at all.
“all good, no problems at all”
The mattress is exceptionally comfortable for their daughter.
“She has had no problems and states that it is exceptionally comfortable.”
Chair is too low with a poor-quality backrest; not recommended.
“the quality is poor don't buy it.”
Mattress perfect and delivery person was helpful and professional.
“the gentleman that delivered it was very helpful and professional”
Low-priced mattress is very comfortable and expands after unrolling.
“It arrives rolled so make sure to unroll it so it can expand.”
Firm, good-quality mattress offered excellent value for the price.
“Decent quality and firm but not too hard, excellent product for the price.”
Great mattress, good price and quick delivery; highly recommended.
“Great mattress very good price and quick delivery very pleasant experience highly recommend to all”
Customer service was very poor, so the reviewer gave one star.
“Sorry at this point I can only give one star as Rattan Tree customer service is very terrible.”
Happy with a well-made mattress and great customer service.
“Very happy with my mattress well made and great customer service would definitely recommend.”
The reviewer describes their experience as excellent overall.
“Excellent!”
Product was good quality and delivered quickly.
“Good quality and fast delivery”
Great overall experience; product and service highly recommended.
“a great all round experience 👏”
Online purchase worked well with fast delivery and good communication.
“Fast delivery, good communication from the moment of purchase to the delivery of the package to my door”
No delivery or updates received since purchase; reviewer very dissatisfied.
“No delivery or update up till now sice purchase on 13th September”
Delivery was on time and the product met requirements.
“Delivery on time, product meets requirements”
Mattress is very comfortable and ensures a good night's sleep.
“Very comfortable mattress , always get a good night's sleep 😴”
Very high-quality, extremely comfortable mattress for the price.
“Extremely comfortable mattress , very high quality for the price”
Reviewer loves the mattress for comfort, material, price and delivery.
“I love this mattress, totally comfortable”
Easy online ordering with timely delivery and clear delivery updates.
“kept informed all the way of delivery details.”
Good-quality mattress with quick delivery; reviewer would use company again.
“Good quality mattress plus quick delivery would use company again”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rattan Tree is a UK furniture retailer focused on rattan and woven furniture for outdoor and indoor use. Its online store lists garden sets, dining and lounge furniture, seating, and mattresses. Product pages usually show dimensions, materials, and care advice for rattan, wicker, and upholstery. The website supports online ordering, delivery options with tracking, and customer support by email and phone.