Reviewers frequently report that Rattan Tree mattresses are comfortable and represent good value for the price, with multiple customers recommending repeat purchases. Delivery experiences are commonly positive, including timely deliveries and helpful drivers, though a minority report missing updates or delays. Customer service sentiment is mixed: several praise helpful staff, but a few reviews describe poor support. There are isolated product complaints (for example, one reviewer criticised a chair), so check the specific product listing and return policy before buying. For shoppers prioritising mattress comfort and price, the review pattern points to broadly favourable outcomes, tempered by occasional service or delivery issues.
Examples from available reviews (Sep 2025 – Feb 2026).
Firm, good-quality mattress offered excellent value for the price.
“Decent quality and firm but not too hard, excellent product for the price.”
Online purchase worked well with fast delivery and good communication.
“Fast delivery, good communication from the moment of purchase to the delivery of the package to my door”
Customer service was very poor, so the reviewer gave one star.
“Sorry at this point I can only give one star as Rattan Tree customer service is very terrible.”
No delivery or updates received since purchase; reviewer very dissatisfied.
“No delivery or update up till now sice purchase on 13th September”
Mostly positive reports of helpful delivery staff and responsive customer service, with occasional complaints about poor customer support.
Several reviewers highlight low price and good value, noting comfort and acceptable build quality for the cost.
Ordering and delivery tracking are generally straightforward; a small number note unboxing tips and the risks of buying online.
Most reviewers praise mattress comfort and perceived build quality; there are isolated negative reports about a specific chair product.
Many customers describe timely delivery and helpful contact from drivers; a few report missing updates or delivery delays.
Overall experiences skew positive with repeat purchases and recommendations, though some reviews cite delivery or service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Mattress arrived quickly and is comfortable for the reviewer's arthritic back.
“it is very comfortable”
Happy with the mattress but dissatisfied with the courier's delivery.
“Left parcel outside in the rain without knocking on the door.”
Great quality, very comfortable mattress with good price and quick delivery.
“My daughter struggles to get out of bed because it is comfortable.”
Very quick delivery and an amazing, comfortable mattress.
“Excelente service, very quick delivery and the mattress is amazing it is so comfortable i love it.”
Reviewer reports great service from the company.
“Great service xxx”
Mattress offers very good quality for its price.
“Very good mattress for the price”
Reviewer was very happy with the product after delivery.
“I was very happy once delivered”
Mattress great but delivery and customer contact with courier was poor.
“DPD who despite parking up outside, never came to the front door and just drove off.”
Requested earlier delivery and received the mattress before the deadline.
“it was delivered on the Thursday”
Extremely comfy mattress with very quick delivery and good quality for price.
“Mattress is extremely comfy.”
Product was on time and comfortable to use.
“On time and comfy”
Arrived promptly, well packed, comfortable and a bargain price.
“Arrived promptly well packed delivery was great driver helpful.”
Reviewer ordered a mattress and is delighted with it since arrival.
“we re delighted with it”
Comfortable yet firm mattress with quick delivery; reviewer recommends it.
“The mattress is so comfortable yet firm, which is how I like them.”
Great service and quick delivery; reviewer praises the mattress.
“Great service quick delivery nice Mattress, FAB”
Game chair arrived poor quality and uncomfortable; returning is impractical.
“The chair is very uncomfortable if you sit on it for more than half an hour.”
Fast delivery, good customer service and an excellent product.
“Really fast delivery and good customer service and excellent product”
The product is nice and comfortable to use.
“Nice and comfortable”
Delivery was delayed and required repeated contact, causing frustration.
“I waited too long for my item and had to keep contacting them, very frustrating”
Fast delivery and responsive, friendly customer service resolved the issue.
“Customer service are friendly and polite.”
Everything was fine; I had no problems at all.
“all good, no problems at all”
The mattress is exceptionally comfortable for their daughter.
“She has had no problems and states that it is exceptionally comfortable.”
Chair is too low with a poor-quality backrest; not recommended.
“the quality is poor don't buy it.”
Mattress perfect and delivery person was helpful and professional.
“the gentleman that delivered it was very helpful and professional”
Low-priced mattress is very comfortable and expands after unrolling.
“It arrives rolled so make sure to unroll it so it can expand.”
Firm, good-quality mattress offered excellent value for the price.
“Decent quality and firm but not too hard, excellent product for the price.”
Great mattress, good price and quick delivery; highly recommended.
“Great mattress very good price and quick delivery very pleasant experience highly recommend to all”
Customer service was very poor, so the reviewer gave one star.
“Sorry at this point I can only give one star as Rattan Tree customer service is very terrible.”
Happy with a well-made mattress and great customer service.
“Very happy with my mattress well made and great customer service would definitely recommend.”
The reviewer describes their experience as excellent overall.
“Excellent!”
Product was good quality and delivered quickly.
“Good quality and fast delivery”
Great overall experience; product and service highly recommended.
“a great all round experience 👏”
Online purchase worked well with fast delivery and good communication.
“Fast delivery, good communication from the moment of purchase to the delivery of the package to my door”
No delivery or updates received since purchase; reviewer very dissatisfied.
“No delivery or update up till now sice purchase on 13th September”
Delivery was on time and the product met requirements.
“Delivery on time, product meets requirements”
Mattress is very comfortable and ensures a good night's sleep.
“Very comfortable mattress , always get a good night's sleep 😴”
Very high-quality, extremely comfortable mattress for the price.
“Extremely comfortable mattress , very high quality for the price”
Reviewer loves the mattress for comfort, material, price and delivery.
“I love this mattress, totally comfortable”
Easy online ordering with timely delivery and clear delivery updates.
“kept informed all the way of delivery details.”
Good-quality mattress with quick delivery; reviewer would use company again.
“Good quality mattress plus quick delivery would use company again”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rattan Tree is an online retailer offering mattresses and home furnishings under the Rattan Tree brand. Consumers searching reviews typically want information on mattress comfort, delivery and customer service, and comparisons of price versus quality.