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We Collect & Analyse Reviews

Rattan Tree
Experiences & Reviews

Rattan Tree is an online retailer offering mattresses and home furnishings under the Rattan Tree brand. Consumers searching reviews typically want information on mattress comfort, delivery and customer service, and comparisons of price versus quality.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 85%
Latest Review 18d
Overall Rating
4.4

Our Analysis

🎯

Service quality

Mostly positive reports of helpful delivery staff and responsive customer service, with occasional complaints about poor customer support.

Share
9%
Strong
💰

Value for money

Several reviewers highlight low price and good value, noting comfort and acceptable build quality for the cost.

Share
10%
Strong
⚡

User experience

Ordering and delivery tracking are generally straightforward; a small number note unboxing tips and the risks of buying online.

Share
7%
Mixed
🔧

Product quality

Most reviewers praise mattress comfort and perceived build quality; there are isolated negative reports about a specific chair product.

Share
26%
Strong
📞

Communication

Many customers describe timely delivery and helpful contact from drivers; a few report missing updates or delivery delays.

Share
14%
Strong
⭐

Overall experience

Overall experiences skew positive with repeat purchases and recommendations, though some reviews cite delivery or service failures.

Share
34%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

I
IK
trustpilot.com Sep 30, 2025

great mattress !!!

...

N
Nicole Johnson
trustpilot.com Sep 30, 2025

Comfortable mattress

After reading the reviews, I decided to purchase the mattress for my daughters...

A
ALVIN PARKS
trustpilot.com Sep 30, 2025

The chair is too low and the backrest…

The chair is too low and the backrest is to low i would n...

D
Diane West
trustpilot.com Sep 30, 2025

The mattress is perfect the gentleman…

The mattress is perfect the gentleman that d...

C
Chloe
trustpilot.com Sep 30, 2025

Didn’t think it would be that good as…

Didn’t think it would be that good as the price was quite low compared to what I saw online, however all the reviews were great, and seemed more posit...

J
Jan Palmer
trustpilot.com Sep 30, 2025

Excellent firm affordable mattresses

Excellent firm affordable mattresses I looked at lots of firm / orthopaedic affordable mattresses for our spare room in the £100 range. Most looked av...

M
Mr N Seddon
trustpilot.com Sep 30, 2025

Great mattress very good price and…

Great mattress very good price and quick delivery...

N
Nadia Shafqat
trustpilot.com Sep 30, 2025

Sorry at this point I can only give one…

Sorry at this point I can only give one star as...

J
Julie Funnell
trustpilot.com Sep 30, 2025

Would definitely recommend.

Very happy with my mattress well made and grea...

A
Andrzej Bulik
trustpilot.com Sep 30, 2025

Excellent!

...

K
Kasia Poczatek
trustpilot.com Sep 30, 2025

Would buy again

Good quality an...

M
Mr. James Cox
trustpilot.com Sep 30, 2025

Agreat product I bought it was delivered very quickly. The packaging was excellent and the quality of the matteres I bought was excellent. So I would highly recommend them to anybone 👍

Agreat product I would highly recommend th...

A
Anna
trustpilot.com Sep 30, 2025

It's a bit risky to buy a mattress…

It's a bit risky to buy a mattress online, but I took the plunge and I don't regret it. I read previous reviews, checked the specifications, and compa...

F
Funmilola Ola
trustpilot.com Sep 30, 2025

No delivery or update up till now sice…

No delivery or update up till now sice purchase on 13th Septembe...

L
Lucas Gorecki
trustpilot.com Sep 30, 2025

Delivery on time

Delivery on time, prod...

S
Samantha Melloy
trustpilot.com Sep 30, 2025

Very comfortable mattress

Very comfortable mattress , al...

T
T Marshall
trustpilot.com Sep 30, 2025

Great value for moneyExtremely comfortable mattress

Extremely comfortable mattress ,...

M
Menzies Norwich
trustpilot.com Sep 30, 2025

I love this mattress

I love this mattress, totally comfortable, fast delivery, good material and good price whic...

J
Judith
trustpilot.com Sep 30, 2025

Easy to order online

Easy to order online, received within time frame and kept inform...

a
ann thornton
trustpilot.com Sep 30, 2025

Good quality mattress plus quick…

Good quality mattress plus quick...

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Conclusion

Reviewers frequently report that Rattan Tree mattresses are comfortable and represent good value for the price, with multiple customers recommending repeat purchases. Delivery experiences are commonly positive, including timely deliveries and helpful drivers, though a minority report missing updates or delays. Customer service sentiment is mixed: several praise helpful staff, but a few reviews describe poor support. There are isolated product complaints (for example, one reviewer criticised a chair), so check the specific product listing and return policy before buying. For shoppers prioritising mattress comfort and price, the review pattern points to broadly favourable outcomes, tempered by occasional service or delivery issues.