Reviewers often mention quick, responsive after-sales help, with fast fixes for delivery issues or faults. Most praise the furniture quality on arrival and the clear updates from named staff. A small number report rattan weave breaking down after several years and say the warranty offered limited cover. A few reviews also mention delivery delays and occasional communication slip-ups.
Examples from available reviews (Jul 2022 – Feb 2026).
Missing sofa section was redelivered and compensation offered promptly.
“David arranged a redelivery after sending photos”
Rattan weave failed after four years and warranty did not cover it.
“severe degredation in the rattan weave beneath our table glass”
Seller provided prompt responses and kept customer informed during delays.
“I had and got an immediate response from David.”
Repeated delivery delays and poor communication led to dissatisfaction.
“Very poor customer service.”
Several reviews describe staff organising re-deliveries and sending replacement parts without argument. Some customers single out a named employee for stepping in, fixing issues personally, and tracking down hard-to-find cushions. This practical, hands-on problem solving shows up repeatedly.
Many reviewers say the quality felt good for the price at the time of purchase. A few question long-term value after materials deteriorated in ways they say the warranty did not cover. Most value comments focus on first impressions of build quality and the after-sales help.
Positive reviews often mention on-time delivery and professional setup. Some customers report repeated delays and felt communication fell short when problems happened. Punctual delivery is praised more often, while delays appear in fewer reviews.
Several reviewers describe the furniture as excellent and better than other options when it first arrived. One review reports serious rattan weave deterioration after around four years and says warranty cover was unsuccessful. Build quality at delivery is widely praised, with fewer but notable comments about long-term durability.
Many reviews mention fast, clear replies from the seller and delivery team, often naming a specific contact. A small number describe weak customer service or slow updates when issues arose. Proactive communication stands out as a common positive theme, with lapses mentioned less often.
Feedback leans positive, driven by quick fixes, helpful staff, and strong first impressions of product quality. A few reports of material wear and isolated delivery issues reduce confidence for some. Customers frequently point to staff stepping in directly when something went wrong.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company resolved issue by delivering three replacement cushions.
“The company have come up trumps today”
Missing sofa section was redelivered and compensation offered promptly.
“David arranged a redelivery after sending photos”
Delivery within ten days; excellent furniture and customer service.
“customer service from David was perfect.”
Two faulty pieces were promptly replaced by helpful staff.
“the 2 pieces replaced without question”
Retailer corrected delivery problems and provided outstanding customer support.
“David at Rattan Furniture fairy went above and beyond to make up for this.”
Company promptly replaced a faulty seating unit with professional service.
“David did his upmost and got this replaced”
Excellent communication and helpful delivery staff; products look fantastic.
“The communication from David about my order was excellent”
Rattan weave failed after four years and warranty did not cover it.
“severe degredation in the rattan weave beneath our table glass”
Company located replacement cushions and assisted beyond expectations.
“David went above and beyond to help us track down extra cushions”
On-time delivery and effective after-sales support resolving furniture issues.
“Good after-sales experience as I’ve had a couple of problems”
Delivery punctual and service brilliant; very pleased with product.
“Delivery spot on time, brilliant service”
Reviewer loves the table and found the service fantastic.
“I love my table and the service was fantastic”
Friendly, efficient service and good-quality garden furniture.
“Very friendly, helpful and efficient service.”
Pleased with furniture quality and courteous delivery team.
“Very happy with quality and delivery guys who were really good”
Repeated delivery delays and poor communication led to dissatisfaction.
“Very poor customer service.”
Outstanding furniture quality and reliable communication from David.
“The quality of the furniture is outstanding and it is stunning.”
Seller provided prompt responses and kept customer informed during delays.
“I had and got an immediate response from David.”
Furniture delivered professionally and deemed far superior to alternatives.
“Delivered Professionally”
Delays occurred but seller communicated and final product was excellent.
“To his credit, he was always good at responding”
Seller quickly sourced and delivered a replacement lazy susan after storm damage.
“David was extremely helpful in getting a replacement to us.”
I recently purchased some garden furniture from Rattan Furniture Fairy, and I must say that it was a delightful experience. As the leading online garden furniture retailer in the United Kingdom, they have an extensive range of beautiful rattan garden furniture sets to choose from. From Garden Dining Sets to Garden Sofa Sets, Garden Daybeds to Garden cube sets or Rattan Sun Loungers – you name it; they have got it!
One thing that impressed me was their exceptional customer service. They were very responsive in answering all my queries regarding the product range and made wonderful suggestions based on my needs.
Another significant highlight is the five-year guarantee offered on all products with free delivery on all orders beyond 50£! That's indeed a great deal for anyone looking for quality products at affordable prices.
The delivery process went smoothly as well; they kept me informed about every step and delivered everything right on time. The quality of the furniture is excellent too - sturdy yet elegant-looking, exactly what I wanted!
Overall, if you're looking for premium-quality garden furniture or patio furniture sets, look no further than Rattan Furniture Fairy!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rattan Furniture Fairy is a UK retailer focused on rattan and wicker garden furniture. It sells garden sofas, dining sets, glass‑topped tables and cushions. Customers order online, with delivery arranged across the UK. The retailer also supplies spare parts and replacement cushions, with support channels for order questions.