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We Collect & Analyse Reviews

Rattan Furniture Fairy
Experiences & Reviews

Rattan Furniture Fairy is a UK-based online retailer specialising in rattan garden and patio furniture, including dining sets, corner sofas, loungers and accessories. Shoppers typically research materials, frame construction, cushions, delivery options and warranty terms when evaluating outdoor furniture retailers. Independent reviews and clear product specifications help buyers assess durability, care requirements and suitability for specific outdoor spaces.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 13d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Most reviewers praise personalised, responsive after-sales support (several name an individual who arranges replacements). A small number report poor responses or unresolved issues.

Share
23%
Strong
💰

Value for money

Several customers describe competitive pricing and occasional compensation offers; however one detailed review questions long-term value due to material degradation.

Share
6%
Strong
⚡

User experience

Mentions are limited: some buyers praise the website and product range, while at least one reviewer reported a problem updating a review via the site.

Share
2%
Mixed
🔧

Product quality

Most reviews describe sturdy, attractive rattan furniture and comfortable cushions; one report documents significant weave failure and a warranty disagreement.

Share
23%
Strong
📞

Communication

Customers frequently note timely updates and helpful delivery staff; a minority cite curt replies or issues with third‑party couriers affecting delivery experience.

Share
21%
Strong
⭐

Overall experience

Overall impressions are largely positive with repeat recommendations; a few customers experienced delays or unresolved warranty concerns that impacted satisfaction.

Share
24%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

H
Howard John Pollard
trustpilot.com Sep 30, 2025

I've tried to update my review from 6th…

I've tried to update my review from 6th August Burt the system won't let me. Th...

K
Kerry Griffins
trustpilot.com Sep 30, 2025

Beautiful Cambridge Corner set

Ordered a beautiful Cambridge Corner sofa and table, very quick communication regarding earliest delivery slot. Set arrived, extremely good quality ra...

N
Nicki Uluturk
trustpilot.com Sep 30, 2025

Superb Garden Furniture

From my very first enquiry to delivery was within 10 days. Furniture is truly amazing we are so so happy with it a...

.
..
trustpilot.com Sep 30, 2025

Great customer service

We loved the furniture bought from the company but had an issue with 2 pieces. David was very helpful and...

D
David Jackson
trustpilot.com Sep 30, 2025

What a superb company

What a superb company. Excellent products and outstanding customer service. We had issues with DBX the delivery company who are a disgrace BUT David a...

T
Tony Game
trustpilot.com Sep 30, 2025

Excellent company, quality goods

What an excellent company no problem was too much for them. Had a slight problem with one of the seating...

S
Sara Lewis
trustpilot.com Sep 30, 2025

The communication from David about my…

The communication from David about my order was excellent as were the delivery men, who were so lovely and helpf...

J
Jonathan Selby
trustpilot.com Sep 30, 2025

Meaningless Warranties, Misleading Quality

There are qualities that make a company, and those really surround what happens when things go wrong and unfortunately this company fails on all count...

A
Annabella Ward
trustpilot.com Sep 30, 2025

Fantastic service

Fantastic service from beginning to end. David went above and beyond to help us track down extra cushions...

M
Mark Potts - CW9 8JL
trustpilot.com Sep 30, 2025

Good after sales experience …

The delivery was on time as advised even with big wait times during the pandemic. Good after-sales experience as I’ve...

S
Susan
trustpilot.com Sep 30, 2025

Excellent service and quality

Just received our garden furniture. Delivery spot on time...

M
Mrs Bolsworth
trustpilot.com Sep 30, 2025

I love my table and the service was…

I love my table and th...

M
Mary B
trustpilot.com Sep 30, 2025

Very friendly

Very friendly, helpful and efficient service. Garden fur...

J
Jonathan
trustpilot.com Sep 30, 2025

Very happy with quality and delivery…

Very happy with quality and delivery guys who were really good . Polite, prof...

H
Hayley Chilvers
trustpilot.com Sep 30, 2025

Disappointing customer service

Ordered our furniture in March delivery was due middle May in time for my daughters wedding in our garden but nothing heard or received and I had to c...

R
Rachael Butler
trustpilot.com Sep 30, 2025

Maze Rattan Oxford Deluxe Large Corner Sofa Dining Set with Armchair

We did a lot of online browsing in January and fell in love with the "Maze Rattan Oxford Deluxe Large Corner Sofa Dining Set with Armchair". After rea...

B
Bob
trustpilot.com Sep 30, 2025

Wow Wow Wow. Amazing Dining set.

Came across rattanfurniturefairy website back in February this year. Loved the website and the range of goods on offer and their competitive prices. I...

J
John Campbell
trustpilot.com Sep 30, 2025

Maze Fusion Garden Furniture with Firepit (Charcoal)

Would happily recommend Rattan Furniture Fairy . Goods received . Delivered Professionally .An extended delivery time during a pandemic , suez canal a...

P
Peter Elliott-Hughes
trustpilot.com Sep 30, 2025

We ordered a Half Moon garden furniture…

We ordered a Half Moon garden furniture set from Rattan Fairy and was told that the expected delivery date would be at the end of April. However, when...

J
Jools Vee
trustpilot.com Sep 30, 2025

I ordered the Maze Rattan Texas 8…

I ordered the Maze Rattan Texas 8 seater dining set in 2019 which is excellent but this year the lazy susan broke in a storm so we needed a replacemen...

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Conclusion

Reviewers most often highlight responsive, hands‑on customer service and generally positive product quality and delivery experiences. Multiple accounts describe rapid replacements, friendly delivery crews and the owner arranging remedies when issues arise. However, there is at least one in‑depth complaint about rattan degradation and a contested warranty outcome; that review led to a less favourable overall view. Prospective buyers should check the written warranty scope, ask about long‑term care and confirm lead times and delivery partners before purchasing.