Many reviews describe repeated breakdowns in fulfilment, with orders that never arrive and refunds that take weeks or months. Several customers report jewellery breaking, stones falling out, or items that look noticeably different from the online photos. Other reviewers praise fast shipping, products that match what was shown, and helpful staff. Overall, feedback splits between frequent low ratings focused on delivery, refunds and faults, and multiple high ratings describing reliable orders and good service.
Examples from available reviews (May 2012 – Feb 2026).
Bracelet never arrived; refund delayed for 65 days.
“65 days they’ve had my £700, disgraceful!!”
Expensive ring repeatedly failed and was then lost during return.
“Twice the stones fell out”
Item shipped quickly and was good quality.
“It shipped fast, good quality, and just amazing!”
Helpful live chat advice and timely delivery; wife loves the jewellery.
“I got great advice from Johnathan on the website live chat before making the order.”
Reviews often mention missed deliveries, cancelled orders, and long waits for refunds. Multiple reviewers say they turned to bank chargebacks or waited months to be repaid. A smaller group reports on-time delivery and returns that went through as expected.
Several buyers say items looked smaller than in the photos or felt flimsy for the price. Others say prices were good and the purchase felt like strong value. Complaints about value come up less often than fulfilment and quality problems.
Some customers praise clear website photos and useful advice by phone or live chat. Several reviews describe a rigid returns policy and return or repair journeys that dragged on and felt stressful. A few users specifically mention smooth repeat purchases.
Many reviews describe failures such as cracked stones, gemstones falling out, inferior metal inside items, and pendants that look cloudy or off-colour. Others praise well-made pieces that match the photos and arrive in excellent condition. Repairs and replacements are often described as slow or left unresolved.
Many reviewers say replies were poor or missing, with automated messages and phone numbers that did not work. Others mention quick, helpful responses from staff and named advisers. A common complaint is the lack of updates on repairs, deliveries and refunds.
Customer stories split between high-rated repeat purchases with fast delivery and attentive help, and a large group of low-rated reports about orders not fulfilled and refunds not resolved. Several reviewers who received faulty items also describe slow fixes or no follow-up. Taken together, the feedback points to inconsistent performance from one order to the next.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Defective item returned then delays and evasiveness; refund finally issued.
“they finally refunded our money.”
Automation attempted multiple charges and item never delivered despite fees.
“Their automation tried charging for several i didnt want”
Return policy is inflexible and unsuitable for gifting errors.
“NO RETURNS AFTER 30 DAYS!”
Earrings broke immediately and replacement also had a cracked stone.
“First, my earrings broke IN THE BOX.”
Earrings broke immediately and customer service did not assist.
“earrings broke IN THE BOX.”
Top-Notch Dealers
Every single person who participated in the quality assurance process, I want to say thank you. I had a favorable experience throughout the course of the procedure, and this was true at every stage of the process.
Starting nearly immediately after joining the company as a first employee, QP has established Itself as a vital part of the organization's management team.
Everything about my purchase of a pendant necklace for my mother-in-law was a positive experience, beginning with the user-friendly online selection and purchasing process and ending with the prompt response when I had a query about the necklace's certification.
I would recommend this company to anyone who is looking for a pendant.
Item shipped quickly and was good quality.
“It shipped fast, good quality, and just amazing!”
Pendant much smaller than pictured and diamonds almost invisible.
“It's a lot smaller than it looked online”
Returned defective necklace but returns uncollected and customer service unresponsive.
“the return address is constantly unattended.”
Regular purchases over several years with consistently excellent service and quality.
“every time excellent service and quality.”
Delivery good but pendant was clouded and colour differed from picture.
“completely clouded and a completely different shade of green”
Items look good but purchased chain feels flimsy for price.
“still seems a little flimsy”
Fast delivery and lovely jewellery; would use the company again.
“Fast delivery and lovely jewellery.”
Product matched photos and arrived in the desired deep red.
“the product was exactly the same as the photos”
Good price, quality items with prompt responses and timely delivery.
“Good price and quality and quick response to my question”
Received the correct red ruby pendant with great service and quick delivery.
“VERY PLEASED WITH MY RUBY PENDANT”
Earrings looked like dull plastic and differed from website pictures.
“looked like I piece of dull plastic”
Repeated purchases yield consistently pleasing jewellery and reliable shipping.
“I am always very pleased with jewellery I get from here.”
Helpful live chat advice and timely delivery; wife loves the jewellery.
“I got great advice from Johnathan on the website live chat before making the order.”
Company changed delivery location and ensured jewellery arrived on holiday.
“the delivery location could be changed to my holiday destination”
Staff (Jonathan) fulfilled all special requests and requirements.
“You satisfied every request I had.”
Customer service responded promptly; ring arrived quickly and was beautiful.
“Customer service was good, they replied promptly.”
Necklace was delivered on time and looked more beautiful in real.
“The necklace is more beautiful in real.”
Ruby necklace was magnificent and delivery was very fast.
“Le collier est magnifique et la livraison a été très rapide.”
Repeated purchases arrived on time and partner loves the jewellery.
“As usual the jewellery arrived on time and my partner loves the jewellery so much.”
Bought amethyst studs that were beautiful and elegantly presented.
“The jewellery not only looks beautiful but is very elegantly presented.”
Bracelet sent for repair went missing and company failed to respond.
“my bracelet is in Neverland.”
Received a defective product and could not get any response.
“They do not answer phone calls, answer emails.”
Sapphire necklace failed and company delayed and underpaid the refund.
“I finally received a refund - except it is $30 less than what I paid”
Purchased bridesmaid jewellery; items looked stunning and were well packaged.
“The jewellery looked stunning and it was perfectly packaged.”
Helpful telephone advice and items arrived within a week looking gorgeous.
“Items arrived within one week and look gorgeous.”
Resized ring caused delay, poor responses, and stressful returns process.
“I had to personally write a complain on their Facebook wall”
Website was very good and my wife loves the necklace.
“Website is very good and wife loves the necklace.”
Necklace differed from description with poor craftsmanship and service.
“The necklace which arrived was nothing like described.”
Payment issues and poor communication led to late, damaged, wrong necklace.
“I never managed to speak to an individual at all at any time I called”
Emerald ring arrived in three days and looked high quality; wife happy.
“My wife is very happy with the ring, it looks great and oozes quality.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
QP Jewellers is a jewellery retailer selling rings, necklaces, bracelets and earrings. It lists gemstone and precious-metal pieces for sale through its website and retail channels. Product pages show photos, descriptions and prices for online buying. Customers can place orders, request returns or repairs, pay through the site, and arrange delivery.