Reviewers most frequently praise Pure Spectrum for product consistency and relief (pain, sleep, pets) and for helpful, friendly staff. Many customers report smooth online or phone ordering and regular, prompt delivery; free samples and occasional gifts are noted. However, a minority of reviews describe serious issues: damaged or frozen shipments, a restrictive return policy, and policy changes around delivery fees that affected some buyers. Prospective customers should review Pure Spectrum's current delivery options and return policy before purchasing and consider contacting customer support with any delivery instructions.
Examples from available reviews (Nov 2021 – Feb 2026).
Delivery errors, policy changes and poor customer service caused significant dissatisfaction.
“it was mailed to my mailbox with no notification by email or phone call from spectrum.”
Their return policy prevented a refund and caused strong dissatisfaction.
“Their return policy is ridiculous.”
High-quality salves provided significant back pain relief and reliable service.
“Quality is top notch and service is great.”
Products help sleep, anxiety and soreness; checkout coupon can be lost.
“These products help me with sleep, anxiety, relaxation, and muscle soreness after workouts!”
Most reviewers describe polite, helpful staff and timely order processing; a minority report customer‑service breakdowns and disputes over policies.
Some customers cite reasonable or competitive pricing and occasional free samples; others complain about return rules and new delivery fees.
Many reviewers find ordering straightforward and shipping prompt; a subset report website checkout freezes, lost coupons and delivery‑option issues.
Numerous reviewers report products help with pain, sleep and pets; a few describe damaged or frozen shipments and express quality concerns.
Customers often note responsive staff and marketing emails; some report missing delivery notifications or unanswered messages over weekends.
Most reviews convey positive overall experiences with repeat purchases; a small group report negative experiences tied to shipping and returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery errors, policy changes and poor customer service caused significant dissatisfaction.
“it was mailed to my mailbox with no notification by email or phone call from spectrum.”
Their return policy prevented a refund and caused strong dissatisfaction.
“Their return policy is ridiculous.”
Effective product alleviated pain and reduced swelling.
“Great product has really helped with paint and swelling”
High-quality salves provided significant back pain relief and reliable service.
“Quality is top notch and service is great.”
Reviewer expresses enthusiastic approval of the company's work.
“Great work Y'all 😍”
Affordable pricing paired with high-quality product impressed reviewer.
“great price, high quality product”
Products helped knee pain, improved sleep, and aided relaxation.
“incredibly helpful for my runner's knees”
Pet CBD relieved elderly dog's pain enabling it to run again.
“His pain is gone and he’s running around again.”
Order arrived quickly, correct, with a pleasant unexpected gift.
“it was correct and I received a nice unexpected gift with my order.”
Reviewer labels the product as fantastic.
“This is a fantastic product”
Products help sleep, anxiety and soreness; checkout coupon can be lost.
“These products help me with sleep, anxiety, relaxation, and muscle soreness after workouts!”
The ordering process was easy and straightforward.
“Easy to order”
Products are great and orders are processed quickly.
“Great products and always process my orders quickly.”
Phone orders are pleasant and representative Madison is professional.
“ORDERING BY PHONE FROM SPECTRUM IS A PLEASURE”
High quality products across oil, pills and topical salves.
“Great quality and service.”
Orders arrive quickly and reviewer appreciates free samples and loyalty.
“Always receive quickly.”
Long-term use cited with praise for purity and consistency.
“I love it’s purity and consistency!”
Consistently fast delivery, helpful staff and effective Tranquil CBD.
“Simply the BEST!! The Tranquil CBD for sleep is a game changer!”
Website checkout froze repeatedly and customer messages went unanswered.
“it would freeze at the im not a robot”
Supportive staff and effective products helped manage insomnia and anxiety.
“Everyone I have ever interacted with at Pure Spectrum has been wonderful.”
Last week I received my pure spectrum gummies and roll-on relief. They are wonderful products and within those few days , they have transformed my workout experience. Am always looking forward to using them. They are easy to carry around , the roll-on doesn't leak and it is easy to use. Thank you for delivering our products on time.It was great shopping at your store. The attendants are polite , and are so responsive. They answered all our questions regarding the products that we were interested in. They also made our ordering process easy. Will buy from you again and again, the products are of good quality with reasonable prices.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pure Spectrum is a direct‑to‑consumer brand that sells hemp‑derived CBD wellness products via an online store and phone ordering. The company is commonly reviewed by individual consumers for topical salves, oils, edibles and pet CBD formulations; reviewers frequently comment on ordering, shipping and customer support experiences.