Reviews Analysed
21
We Collect & Analyse Reviews
Pure Spectrum
Experiences & Reviews
Pure Spectrum is a direct‑to‑consumer brand that sells hemp‑derived CBD wellness products via an online store and phone ordering. The company is commonly reviewed by individual consumers for topical salves, oils, edibles and pet CBD formulations; reviewers frequently comment on ordering, shipping and customer support experiences.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
29d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers describe polite, helpful staff and timely order processing; a minority report customer‑service breakdowns and disputes over policies.
Share
Strong
17%
💰
Value for money
Some customers cite reasonable or competitive pricing and occasional free samples; others complain about return rules and new delivery fees.
Share
Mixed
6%
⚡
User experience
Many reviewers find ordering straightforward and shipping prompt; a subset report website checkout freezes, lost coupons and delivery‑option issues.
Share
Mixed
14%
🔧
Product quality
Numerous reviewers report products help with pain, sleep and pets; a few describe damaged or frozen shipments and express quality concerns.
Share
Strong
25%
📞
Communication
Customers often note responsive staff and marketing emails; some report missing delivery notifications or unanswered messages over weekends.
Share
Mixed
10%
⭐
Overall experience
Most reviews convey positive overall experiences with repeat purchases; a small group report negative experiences tied to shipping and returns.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
2 years ago when I put my first order…
"2 years ago when I put my first order in was told it would be delivered to my door ,was happy to hear because it was winter didn’t want it sitting in..."
Renata Mawanay
Trustpilot
Sep 30, 2025
Featured for: Detailed delivery and service complaint
First time order
"I’d give negative stars if I could. First time order. Never again. Their return policy is ridiculous. You can only return if you haven’t used the prod..."
Lori Carlson
Trustpilot
Sep 30, 2025
Featured for: Return policy and product quality complaint
Easy ordering
"Easy ordering. Great products. These salves have been incredible for my back. Highl..."
Leslie Dunn
Trustpilot
Sep 30, 2025
Featured for: Positive product and ordering experience
I love these products so much
"I love these products so much! I always get emails about deals and sales! These products help me with sleep, anxiety, relaxation, and muscle soreness..."
Julia
Trustpilot
Sep 30, 2025
Featured for: Website checkout issue and praise
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Renata Mawanay
trustpilot.com
Sep 30, 2025
2 years ago when I put my first order…
2 years ago when I put my first order in was told it would be delivered to my door ,was happy to hear because it was winter didn’t want it sitting in...
L
Lori Carlson
trustpilot.com
Sep 30, 2025
First time order
I’d give negative stars if I could. First time order. Never again. Their return policy is ridiculous. You can only return if you haven’t used the prod...
A
Austin Woolf
trustpilot.com
Sep 30, 2025
Great product has really helped with…
Great product has really he...
L
Leslie Dunn
trustpilot.com
Sep 30, 2025
Easy ordering
Easy ordering. Great products. These salves have been incredible for my back. Highl...
N
Nao Escudero
trustpilot.com
Sep 30, 2025
Great work Y'all 😍
...
M
Morelos Buisson
trustpilot.com
Sep 30, 2025
great price
great price, hig...
E
Elena
trustpilot.com
Sep 30, 2025
Your products have been incredibly…
Your products have been incredibly helpful for my runner's knees, improving my sleep, and aiding in wind...
M
Mark
trustpilot.com
Sep 30, 2025
Been using their products for quite…
Been using their products for quite awhile now, years. Recently our old dog started limping and eventually wouldn’t put weight on his back right leg....
C
CMTZ
trustpilot.com
Sep 30, 2025
Love the products
It was easy to order. My order arrived quickly, it was correct and I...
c
customer
trustpilot.com
Sep 30, 2025
This is a fantastic product
...
J
Julia
trustpilot.com
Sep 30, 2025
I love these products so much
I love these products so much! I always get emails about deals and sales! These products help me with sleep, anxiety, relaxation, and muscle soreness...
V
Victoria McFarland
trustpilot.com
Sep 30, 2025
Easy to order
...
K
Kevin
trustpilot.com
Sep 30, 2025
Great products
Great products and always...
J
Joann Riley
trustpilot.com
Sep 30, 2025
ORDERING BY PHONE FROM SPECTRUM IS A…
ORDERING BY PHONE FROM SPECTRUM IS A PLEASURE, MADISON WHO I USUALLY TALK TO IS JUST WONDERFUL, PROFESSIONAL,...
C
Christine
trustpilot.com
Sep 30, 2025
Great quality and service
Great quality and service. Use oil, pil...
L
Linda Roelofs
trustpilot.com
Sep 30, 2025
Always receive quickly
Always receive quickly. Love the free sample. I hav...
M
Mackenzie LoMonaco
trustpilot.com
Sep 30, 2025
Great products!
I’ve used Pure Spectrum for years!...
L
Lori Arvidson
trustpilot.com
Sep 30, 2025
I love doing business with Pure…
I love doing business with Pure Spectrum. They have great product and within a week I have my product in my hands. Very helpful if you ever need anyth...
J
Jeff Smalley
trustpilot.com
Sep 30, 2025
My first bad experience on your site
Was about out of my older dogs cbd’s and wanted to order tried all weekend and left messages and never got a reply and called and never got called bac...
N
Nicole
trustpilot.com
Sep 30, 2025
Great Product and even better staff
Everyone I have ever interacted with at Pure Spectrum has been wonderful. I fully stand behi...
Conclusion
Reviewers most frequently praise Pure Spectrum for product consistency and relief (pain, sleep, pets) and for helpful, friendly staff. Many customers report smooth online or phone ordering and regular, prompt delivery; free samples and occasional gifts are noted. However, a minority of reviews describe serious issues: damaged or frozen shipments, a restrictive return policy, and policy changes around delivery fees that affected some buyers. Prospective customers should review Pure Spectrum's current delivery options and return policy before purchasing and consider contacting customer support with any delivery instructions.