Pukkr
Experiences & Reviews
Pukkr is an online UK retailer operating via its website (pukkr.co.uk). It sells consumer items commonly used in homes and gardens, processes online orders and arranges UK delivery. This summary is intended to help consumers find and interpret user reviews about purchases, delivery and after-sales support.
Overview & Key Metrics
Our Analysis
Service quality
Several buyers report prompt delivery and satisfactory order handling, while a smaller group describe refused replacements and unresolved post-sale problems.
Value for money
Many reviewers point out competitive prices, sales and cashback opportunities, describing purchases as good value and bargains.
User experience
Numerous comments highlight an easy, straightforward website, smooth registration and checkout, and clear browsing for items and offers.
Product quality
Some customers report satisfactory product quality; several others received damaged or apparently used items, raising recurring quality concerns.
Communication
Mixed reports on contact: a few customers received timely replies, while multiple reviews cite broken contact forms, non-working live chat and no responses.
Overall experience
Most reviewers describe a positive overall experience and would recommend Pukkr; a minority report negative outcomes and advise caution.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Not impressed - no customer service
"Not impressed - no customer service. I bought a wall mounted garden hose. The casing arrived visibly soaked in oil which covered my hands upon opening..."
We ordered a retractable 2 line washing…
"We ordered a retractable 2 line washing line which managed to lock up after using it twice and could not be released . We have tried to contact Pukkr...."
Excellent, would recommend
"Easy website to use, bargain price and 99p for next..."
Brilliant customer service
"Brilliant customer service. When I contacted them they got back to me within 24 hou..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
We ordered a retractable 2 line washing…
We ordered a retractable 2 line washing line which managed to lock up after using it twice and could not be released . We have tried to contact Pukkr....
Excellent, would recommend
Easy website to use, bargain price and 99p for next...
Great prices and quick delivery
Great prices an...
ordered a water hose,when it came it…
ordered a water hose,when it came it had been previously used it had oil and water still inside the hose! lol. plus the box was all smashed up and ope...
The registration and purchase process…
The registration and purchase process could not be compared, it is...
This is my second order for photo boxes…
This is my second order for photo boxes ,last t...
Really straightforward to buy
Really straightforward to buy, items haven't b...
My second order,very pleased
My second order,very pleas...
Not impressed - no customer service
Not impressed - no customer service. I bought a wall mounted garden hose. The casing arrived visibly soaked in oil which covered my hands upon opening...
Easy website to buy from.
...
Have ordered before was pleased with…
Have ordered before was pleased with produ...
Very easy to use this service
...
Came across website by accident! Happy I did!
Came across website by accident as I was going to buy one of their items via Amazon but decided to do a Google search to se...
Site easy to work
Site easy to work. Excellent sale on. Also able to use to...
Managed to use the website without any…
Managed to use the website wi...
Very good quick attention to my order…
Very good quick attention to my order ver...
Easy to use website
Easy to use website, competitive prices an...
Brilliant customer service
Brilliant customer service. When I contacted them they got back to me within 24 hou...
Cheapest on ebay for the price
Cheapest on eba...
No customer service, beware..
I ordered a portable coffee maker, it arrived and after three months the main chamber split in half. I used the customer contact form twice with no re...
Conclusion
Reviews show a clear pattern: many customers find Pukkr’s website easy to use and appreciate competitive prices and prompt delivery. However, a subset of reviewers report receiving damaged or apparently used items and then encountering unresponsive contact channels. Positive examples include quick replies within 24 hours and successful order handling; negative examples cite broken contact forms, non-functioning live chat and phone lines that cut off. If you consider buying from Pukkr, check order tracking and the returns policy, inspect items on delivery, and keep evidence (photos/emails) in case you need to pursue a complaint.