Reviews show a clear pattern: many customers find Pukkr’s website easy to use and appreciate competitive prices and prompt delivery. However, a subset of reviewers report receiving damaged or apparently used items and then encountering unresponsive contact channels. Positive examples include quick replies within 24 hours and successful order handling; negative examples cite broken contact forms, non-functioning live chat and phone lines that cut off. If you consider buying from Pukkr, check order tracking and the returns policy, inspect items on delivery, and keep evidence (photos/emails) in case you need to pursue a complaint.
Examples from available reviews (Sep 2025 – Feb 2026).
Garden hose arrived oily and customer contact channels were unresponsive.
“Not impressed - no customer service.”
Washing line jammed and customer support was unresponsive.
“completely disgusted with their customer support system ie none existent”
Easy website, good prices and cheap next-day delivery.
“Easy website to use, bargain price and 99p for next day delivery.”
Customer service responded within 24 hours and was excellent.
“Brilliant customer service.”
Several buyers report prompt delivery and satisfactory order handling, while a smaller group describe refused replacements and unresolved post-sale problems.
Many reviewers point out competitive prices, sales and cashback opportunities, describing purchases as good value and bargains.
Numerous comments highlight an easy, straightforward website, smooth registration and checkout, and clear browsing for items and offers.
Some customers report satisfactory product quality; several others received damaged or apparently used items, raising recurring quality concerns.
Mixed reports on contact: a few customers received timely replies, while multiple reviews cite broken contact forms, non-working live chat and no responses.
Most reviewers describe a positive overall experience and would recommend Pukkr; a minority report negative outcomes and advise caution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Quotes shortened · As of: February 2026
Draught excluders worked well and stopped draught from the doors.
“have stopped the draught from our French doors.”
Washing line jammed and customer support was unresponsive.
“completely disgusted with their customer support system ie none existent”
Easy website, good prices and cheap next-day delivery.
“Easy website to use, bargain price and 99p for next day delivery.”
Great prices and quick delivery met expectations.
“Great prices and quick delivery”
Received an apparently used, damaged hose and got a refund.
“it had been previously used it had oil and water still inside the hose!”
Registration and purchase process was excellent and highly recommended.
“I WILL SURELY RECOMMEND THIS SITE ALL DAY LONG.”
Second order; previous service and delivery were great.
“last time service and delivery were great no problems.”
Buying was straightforward; items not yet delivered but expected fine.
“Really straightforward to buy, items haven't been delivered yet but hopefully it'll be fine.”
Second order; very pleased with good value and product quality.
“My second order,very pleased, good value and quality.”
Garden hose arrived oily and customer contact channels were unresponsive.
“Not impressed - no customer service.”
Website was easy to use for buying.
“Easy website to buy from.”
Repeat purchase; pleased with products and website.
“was pleased with products”
Service was very easy to use.
“Very easy to use this service”
Found the website and saved money compared with Amazon.
“I found the website AND their sale!”
Easy site, excellent sale and cashback, pleasant experience.
“Site easy to work. Excellent sale on.”
Managed to use the website without any problems.
“Managed to use the website without any problems or issues.”
Order received quick attention and the reviewer was very happy.
“Very good quick attention to my order very happy with the service indeed.thankyou .”
Easy website with competitive prices and timely delivery.
“Easy to use website, competitive prices and goods delivered on time. Would use again.”
Customer service responded within 24 hours and was excellent.
“Brilliant customer service.”
Cheapest option on eBay for that price.
“Cheapest on ebay for the price”
Product failed after months and customer contact channels didn't respond.
“No customer service, beware..”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pukkr is an online UK retailer operating via its website (pukkr.co.uk). It sells consumer items commonly used in homes and gardens, processes online orders and arranges UK delivery. This summary is intended to help consumers find and interpret user reviews about purchases, delivery and after-sales support.