Reviews Analysed
20
We Collect & Analyse Reviews
ProBikeKit
Experiences & Reviews
ProBikeKit is an online retailer that sells cycling parts, accessories, clothing and tools via an e-commerce website. It caters to consumers looking for components, wheels and apparel, with product listings, pricing and delivery options visible on the site and international shipping available.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
18d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers report quick delivery and efficient order fulfilment, while a minority describe problems with carriers, damaged deliveries and returns handling.
Share
Strong
19%
💰
Value for money
Many reviewers highlight competitive prices, discounts and clear savings; a small number report unexpected extra costs such as customs or duties.
Share
Strong
21%
⚡
User experience
Multiple reviewers praise an easy-to-use website and straightforward checkout, though a few note limited transparency around additional charges during purchase.
Share
Strong
15%
🔧
Product quality
Products are often described as as‑described and well packaged, but isolated reports mention faulty or damaged items on arrival.
Share
Mixed
10%
📞
Communication
Some customers received clear, timely updates, but there are more complaints about delayed or unhelpful responses concerning refunds and returns.
Share
Weak
4%
⭐
Overall experience
Most reviewers report a positive overall experience driven by price and delivery; a minority report major issues around refunds, returns or customs.
Share
Strong
30%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Excellent service (and saved myself over £100!)
"Was looking for some new Ultegra pedals and front derailleur, and managed to pick both up for half price - thought it was an error when I first found..."
3074199
Trustpilot
Sep 30, 2025
Featured for: Large savings and smooth delivery
I ordered a pair of tires from…
"I ordered a pair of tires from ProBikeKit. One had a puncture already in it, so I went online and did everything to send it back. I did not hear anyth..."
Katherine Reed
Trustpilot
Sep 30, 2025
Featured for: Poor returns handling and communication
Expensive customs costs were applied to…
"Expensive customs costs were applied to my order and these are not reimbursed by retailer. I..."
Ursula Turner
Trustpilot
Sep 30, 2025
Featured for: Unexpected customs costs, no guidance
Products ok although one of the items a…
"Products ok although one of the items a cleaning gel , the pot was cracked. The carrier used to deliver the goods provid..."
Vincent Watson
Trustpilot
Sep 30, 2025
Featured for: Damaged item, poor carrier service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
M
Matthew Barnes
trustpilot.com
Sep 30, 2025
I had a great experience with…
I had a great experience with Probikekit! Very straightforward online exp...
L
Lola Nash
trustpilot.com
Sep 30, 2025
Awesome value and easy to use site
Awesome value and easy to use site, top quality...
U
Ursula Turner
trustpilot.com
Sep 30, 2025
Expensive customs costs were applied to…
Expensive customs costs were applied to my order and these are not reimbursed by retailer. I...
K
Katherine Reed
trustpilot.com
Sep 30, 2025
I ordered a pair of tires from…
I ordered a pair of tires from ProBikeKit. One had a puncture already in it, so I went online and did everything to send it back. I did not hear anyth...
S
Spencer Holt
trustpilot.com
Sep 30, 2025
Easy to use website and my favourite…
Easy to use website and my favourite feature for any shop is to sort by discount percentage...
V
Vincent Watson
trustpilot.com
Sep 30, 2025
Products ok although one of the items a…
Products ok although one of the items a cleaning gel , the pot was cracked. The carrier used to deliver the goods provid...
T
Tyler Powell
trustpilot.com
Sep 30, 2025
I had no problems with the process of…
I had no problems with the process of ordering new pedals, inputting address and card details etc. A gr...
J
John R
trustpilot.com
Sep 30, 2025
Do not buy anything from The Hut Group!!! Shocking service, lies and deceit.
Was promised a refund within 3-5 days on 26th June and still not received anything - nearly a month ago. All I have had since is further lies. No acti...
A
Alasdair
trustpilot.com
Sep 30, 2025
Look keo pedals
Good product, exactly as described,...
M
Michael Wood
trustpilot.com
Sep 30, 2025
Easy to order & competitively priced
Easy to order & despite having to pay for postage good price with discount...
T
TonyM
trustpilot.com
Sep 30, 2025
Ordered Shimano 12 speed cassette
Ordered Shimano 12 speed cassette. Price was very competitive...
A
Andy Tranter
trustpilot.com
Sep 30, 2025
Fast service and delivery
Fast service and delivery. Products wer...
C
Charles Douglas
trustpilot.com
Sep 30, 2025
To me saving efficient systems
Clear description, great pr...
M
Michael Gilbert
trustpilot.com
Sep 30, 2025
Placing the Order and its delivery was…
Placing the Order and its d...
T
Tahira
trustpilot.com
Sep 30, 2025
website was easy to use and order…
website was easy to use an...
3
3074199
trustpilot.com
Sep 30, 2025
Excellent service (and saved myself over £100!)
Was looking for some new Ultegra pedals and front derailleur, and managed to pick both up for half price - thought it was an error when I first found...
S
Steve
trustpilot.com
Sep 30, 2025
Ordered a Shimano Ultegra Di2 shifter…
Ordered a Shimano Ultegra Di2 shifter on a Friday afternoon and it was delivered on the Mon...
M
Michael Stubbs
trustpilot.com
Sep 30, 2025
Chain was in stock at a good price
Chain was in stoc...
W
Wayne
trustpilot.com
Sep 30, 2025
Good value
I found a lot of cycling equipment at more reasonable prices than some other Web sites....
F
Fran
trustpilot.com
Sep 30, 2025
Very good website easy to use good…
Very good website easy to use good information on product, also great...
Conclusion
Reviews show ProBikeKit frequently delivers competitive pricing and an easy online buying experience, with many customers noting fast delivery and good packaging. However, several reviewers report problems with returns, refunds, carrier performance and unexpected customs fees. Before ordering, check shipping terms and import duty responsibilities and keep records of tracking and packaging for returns. If you value price and speed, the site is often praised; if return or customs risk is a concern, prepare to confirm policies and keep evidence for any disputes.