Customers often praise the site for easy ordering and consistently low prices. Many say delivery is fast and items match the descriptions. A sizable set of reviews points to unresolved delivery issues, unexpected customs charges, and unhelpful returns. Overall, reviews split between very smooth purchases and very negative post-sale experiences.
Examples from available reviews (Jun 2022 – Mar 2026).
Clear product description, great price and smooth delivery process.
“Clear description, great price, slick delivery process”
Bought items at large discounts with smooth delivery and excellent packaging.
“Saved over £100”
Expensive customs fees applied and not reimbursed; no prior indication.
“Expensive customs costs were applied to my order and these are not reimbursed by retailer.”
Major order errors with poor customer service and no refund issued.
“Ordered 6 items, 1 item was correct.”
Positive reviews describe efficient fulfilment, with correct orders arriving quickly. Negative accounts repeatedly mention wrong items, punctured goods, lost parcels, and refusals to issue refunds without extra proof. Reviews show a sharp contrast between fast fulfilment and repeated service failures.
Many reviewers point to competitive prices, big discounts, and repeat orders to save money. Some complain that extra duties or return postage cut into the value. Listed prices draw customers in, but added charges weaken some purchases.
Reviewers often like the site layout, clear product descriptions, and quick checkout. Several describe smooth delivery and easy tracking when shipments move as expected. A smaller group reports missing tracking details or long waits that hurt the experience.
Many reviews say items arrived new, in OEM packaging, and matched the listing. Some mention damage on arrival, tyre sizing differences, and items arriving cracked. These issues appear now and then alongside otherwise reliable product feedback.
Complaints often cite slow or absent support replies and refund promises that did not happen. Several reviewers mention unexpected customs charges and unclear shipping origins that raised costs. Most communication problems cluster around shipping updates, duties, and refund follow-up.
Many customers describe a smooth, value-focused purchase from browsing to delivery. Another group reports unresolved after-sales problems that left orders delayed, incomplete, or more expensive than expected. Reviews follow two clear paths: straightforward buying and difficult post-sale resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Quotes shortened · As of: March 2026
Straightforward online purchase with an easy website and competitive pricing.
“Very straightforward online experience.”
Good value with an easy website, quality products and fast delivery.
“Awesome value and easy to use site”
Unexpected expensive customs fees not disclosed during purchase.
“Expensive customs costs were applied to my order”
Received punctured tyre and customer service refused return without tracking.
“but when I contacted them they asked for my tracking number.”
Easy website, efficient service and very competitive pricing.
“Outstanding, efficient service and very competitive pricing.”
One item arrived with a cracked pot and delivery service was poor.
“the pot was cracked.”
Smooth ordering with competitive price, quick delivery and perfect communication.
“perfect communication.”
Promised refund was not received and reviewer reports lies.
“Was promised a refund within 3-5 days on 26th June and still not received anything”
Product as described, delivered quickly and at a good price.
“Good product, exactly as described, delivered quickly and at a good price”
Easy ordering and generally good prices, repeat customer.
“Easy to order & despite having to pay for postage good price”
Competitive price and accurate, on-time delivery of described product.
“delivered as promised, exactly as described.”
Fast delivery and products arrived new in OEM packaging.
“Products were as stated - new and in OEM packaging.”
Clear product description, great price and smooth delivery process.
“Clear description, great price, slick delivery process”
Ordering and delivery were easy and quick.
“Placing the Order and its delivery was easy and quick.”
Website and ordering process were easy to use.
“website was easy to use and order process very easy.”
Bought items at large discounts with smooth delivery and excellent packaging.
“Saved over £100”
Ordered Friday, delivered Monday with the cheapest internet price.
“The price was the cheapest on the Internet.”
Chain was in stock and offered at a good price.
“Chain was in stock at a good price”
Found cycling equipment at notably lower prices than competitors.
“I found a lot of cycling equipment at more reasonable prices than some other Web sites.”
Easy-to-use website with good product information and competitive prices.
“Very good website easy to use good information on product”
Reviewer asks whether they can get their money back.
“Is possible to get your money back”
Expensive customs fees applied and not reimbursed; no prior indication.
“Expensive customs costs were applied to my order and these are not reimbursed by retailer.”
Punctured tyre and returns process failed due to tracking requirement.
“One had a puncture already in it”
Item shipped incorrectly, returned, and original price was not honoured.
“would not honor the original price”
Company shipped wheels to two different countries and responded slowly.
“they're terrible at getting back to you in a timely manner”
Reviewer states the company is a scam and warns others.
“This company is a scam.”
Order delayed over three weeks with no updates or delivery information.
“It's been over 3 weeks since my order.”
Very long delivery delay and additional duties increased overall cost.
“I had to pay another $35 in duties.”
Order didn't arrive and customer service was slow and unhelpful.
“My bike case didn’t arrive”
Misleading shipping origin and lack of shipment progress or tracking.
“you will have paid but see no progress in the shipment in weeks.”
Major order errors with poor customer service and no refund issued.
“Ordered 6 items, 1 item was correct.”
Site ships from Germany despite Australian association and slow replies.
“Ship from Germany.”
Paid for two-day shipping but received no tracking and poor handling.
“paid extra 16.23 for two day shipping”
Very long potential delivery times to South Africa and poor reliability.
“the package may take up to 3 months to arrive in South Africa.”
Tires measured smaller than stated and company charged return postage.
“made me pay for the return from US to UK”
Delivery not received, company unresponsive and contact numbers not working.
“All telephone numbers to the company do not work anymore.”
Multiple past issues: missing item, wrong size, and high import fees without response.
“One of the products came with the WRONG SIZE !”
Item never sent and website provides no means to contact support.
“have not sent the item I purchased”
Misleading .ca site ships from UK causing large customs charges for Canadian buyers.
“They use a .ca domain but are shipping from UK.”
Refused order update and reviewer reports concerns about credit card fraud.
“Refuse to give me an update on this order.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ProBikeKit runs an online store focused on cycling parts, accessories, and clothing. It lists branded components, wheels, tyres, tools, and maintenance items with detailed product pages. Shoppers can search, compare specs, and buy through the ecommerce checkout. The company posts shipping, returns, and warranty details and delivers to multiple countries.