Reviews often mention fast delivery, careful packaging, and attentive staff. Many customers also point to an easy-to-use website with clear product details. One review says an item arrived leaking. Another review says repeated attempts to contact the company about a missing delivery went unanswered.
Examples from available reviews (Sep 2022 – Mar 2026).
Company failed to respond about a missing delivery despite multiple contacts.
“I’ve sent 2 emails and 2 form submissions on the website and not had a response.”
First-class service with fast delivery; reviewer would recommend Pritchards.
“Absolutely first class, fast delivery.”
Max was very helpful and the communication was excellent.
“Excellent communication.”
One item leaked and contaminated the box despite everything else being fine.
“Everything was fine bar one item leaked all over the box”
Service comes up often and is mostly described in positive terms. Reviewers name staff and call the service professional, prompt, and first-class. Fast dispatch and efficient delivery show up repeatedly as clear strengths.
Several reviewers say the prices offer good value and that items cost less than elsewhere. At least one customer says paid urgent delivery was worth it. Mentions of discounted items and savings appear alongside positive service comments.
Multiple reviews compliment the website layout, product range, and how easy it is to place an order. Customers mention quick checkout, clear product pages, and smooth navigation. These usability notes regularly appear with positive delivery feedback.
Most product comments praise quality, fit, and branded presentation. One isolated review describes a leaking item that soiled the packaging. Customers repeatedly note good packaging and accurate sizing as positives.
Communication feedback varies. Several customers mention excellent, helpful updates and a responsive staff member named Max. One report says there was no reply after multiple emails and form submissions about a missing delivery.
Overall feedback is strongly positive, with many five-star reviews focusing on delivery, packaging, and staff. One serious communication breakdown and one report of product damage stand out in contrast. These isolated issues break up an otherwise steady run of positive experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
Company failed to respond about a missing delivery despite multiple contacts.
“I’ve sent 2 emails and 2 form submissions on the website and not had a response.”
Luke and Chris provided excellent service and represented the business.
“Luke and Chris are a real credit to the business.”
Max was very helpful and the communication was excellent.
“Excellent communication.”
Order arrived quickly with good packaging and strong online service.
“Amazing prompt service, beautifully packed and arrived so quickly”
Charms arrived quickly and looked even better than pictures.
“Even better than the pics.”
Management removed the fur item after feedback, and the reviewer thanked them.
“Thank you for listening.”
Delivery was quick and efficient; reviewer would buy again.
“Quick and efficient delivery of goods.”
Service was prompt and the price was good.
“Prompt service and a good price”
Quick delivery, a good website user interface and product selection.
“Quick delivery and good UI + good selection of products!”
Product was great, delivered promptly and fit true to size.
“Fit true to size .”
The service was quick and easy to use.
“Quick and easy to use”
Items were good value, accurately described, with timely dispatch.
“Great value for money, cheaper than seen elsewhere.”
One item leaked and contaminated the box despite everything else being fine.
“Everything was fine bar one item leaked all over the box”
Product quality was good, discounted, with speedy delivery and branded packaging.
“Love the branded tissue paper!”
Professional service, timely delivery, great packaging and a superb product.
“Professional service, delivered on time, great packaging”
Old-fashioned customer service impressed reviewer, with fast delivery and good packaging.
“real deal when it comes to good old fashioned customer service”
Initial delivery delay due to strike, but communication about delay was excellent.
“UPDATE Having had excellent communication as to the delay, updated review accordingly.”
Clothing was top quality and DPD delivery was appreciated.
“Top quality clothing and top quality service.”
Excellent service, item as described, and paid urgent delivery was worthwhile.
“Excellent service.”
First-class service with fast delivery; reviewer would recommend Pritchards.
“Absolutely first class, fast delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pritch London is a UK retailer focused on apparel and accessories. It sells through an online store with product photos, descriptions, and sizing guidance. The site sets out payment options, delivery terms, and a returns policy. Customers can use online support channels for order questions and help.