Reviews Analysed
21
We Collect & Analyse Reviews
Prezzybox
Experiences & Reviews
Prezzybox is a UK-based online gift retailer that sells a wide range of novelty, occasion and personalised gift items. This summary focuses on consumer reviews to help shoppers evaluate Prezzybox’s ordering, delivery, product quality and customer service before purchasing.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
18d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Most reviewers report prompt delivery and secure packaging, though a minority describe missed or delayed paid-for fast delivery and partial shipments.
Share
Strong
27%
💰
Value for money
Several customers call prices reasonable or competitive; a few describe specific items as a little expensive.
Share
Mixed
6%
⚡
User experience
Multiple reviewers describe the website and ordering process as easy and clear, but this theme appears in a small sample of reviews.
Share
Mixed
6%
🔧
Product quality
Most reviewers praise product quality and careful packaging; isolated reports describe items that looked cheap or were not as expected.
Share
Strong
25%
📞
Communication
Only a few reviews mention communication; those that do report timely responses and useful order updates from customer service.
Share
Mixed
3%
⭐
Overall experience
Overall impressions in these reviews are predominantly positive, highlighting gifting success, timely delivery and neat packaging, with some delivery-related complaints.
Share
Strong
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – September 2025).
A Pleasant Surprise: My Experience With Prezzybox
"I recently purchased a gift from Prezzybox and I must say, I was thoroughly impressed with their selection of products. They truly offer something for everyone! From quirky gadgets to sentimental keepsakes, they had it all. The website was easy to navigate and the checkout process was seamless. My order was delivered within just a few days, which made me very happy as I needed the present in time for an upcoming birthday celebration. When the gift arrived, it was beautifully packaged and looked even better than it did online! The recipient absolutely loved it and couldn't stop raving about how unique it was. Overall, my experience with Prezzybox exceeded my expectations. Their range of gifts is outstanding and their service is top-notch. I would highly recommend this company to anyone looking for that special gift for any occasion!"
Brianne
Collected.reviews
Jul 02, 2022
Featured for: Detailed positive across UX and product
Disappointing quality
"I purchased the microwaveable bagpuss for a gift. It arrived quicker than I expected. Unfortunately I don’t feel I can give it to the person as it doe..."
DGlen
Trustpilot
Sep 30, 2025
Featured for: Product-quality complaint and responsive customer service
Absolute dogshit
"My order suddenly became “partially shipped” the day before 1 of 2 items arrived. Still waiting for the..."
Alex
Trustpilot
Sep 30, 2025
Featured for: Strong negative: partial shipment and complaint
Recommended!
"I ordered a few little birthday gifts. Good quality products, arri..."
Mrs Denny
Trustpilot
Sep 30, 2025
Featured for: Positive: quality, delivery and price mentioned
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
customer
trustpilot.com
Sep 30, 2025
Trust me
...
L
Lesley Shuter
trustpilot.com
Sep 30, 2025
price and amazing delivery
...
A
Anonymous
trustpilot.com
Sep 30, 2025
Next day delivery - don't bother
Paid for next day delivery and received it...
C
Christine Whitehead
trustpilot.com
Sep 30, 2025
Good service
Good service, quick and the upside down glasses were...
N
Nicole
trustpilot.com
Sep 30, 2025
Prompt delivery and great products
Prompt delivery a...
M
Mrs Denny
trustpilot.com
Sep 30, 2025
Recommended!
I ordered a few little birthday gifts. Good quality products, arri...
N
Nick
trustpilot.com
Sep 30, 2025
The Cheese Kit & puzzle were good. Arrived in good time.
The Cheese Kit & puzz...
D
DGlen
trustpilot.com
Sep 30, 2025
Disappointing quality
I purchased the microwaveable bagpuss for a gift. It arrived quicker than I expected. Unfortunately I don’t feel I can give it to the person as it doe...
J
Josh Christopher
trustpilot.com
Sep 30, 2025
I love the items .good selection
I love the items .good selectio...
J
Jinita Vaghela
trustpilot.com
Sep 30, 2025
Wasn’t happy with the smokey wiskey as…
Wasn’t happy with the smokey wiskey as...
L
Lee Ridgway
trustpilot.com
Sep 30, 2025
Great site to start with lots of ideas
Great site to start with lots of ideas. The item was the perfect gift delivered on...
W
William
trustpilot.com
Sep 30, 2025
Toastie feet
My wife loves these, She suffers from very...
J
Jacqui
trustpilot.com
Sep 30, 2025
Very Happy With My Purchase
Slight delay in delivery, but very happy w...
T
TRACEY CROSS
trustpilot.com
Sep 30, 2025
A successful gift
It was a present and the recipient seemed pleased. Ordering and delivery w...
J
Jeanette Wilson
trustpilot.com
Sep 30, 2025
I paid extra for fast delivery
I paid extra for fast delivery . Neve...
c
customerjane bastow
trustpilot.com
Sep 30, 2025
Easy to order
Easy to order, delivered on time...
S
Sarah Mappledoram
trustpilot.com
Sep 30, 2025
Lovely candles and delivered promptly
Lovely candles and del...
s
susan skidmore
trustpilot.com
Sep 30, 2025
Nothing was wrong with prezzybox but…
Nothing was wrong with prezzybox but evri left it with...
A
Alex
trustpilot.com
Sep 30, 2025
Absolute dogshit
My order suddenly became “partially shipped” the day before 1 of 2 items arrived. Still waiting for the...
M
Mrs Anne-T Scott-Abbott
trustpilot.com
Sep 30, 2025
I was delighted with my purchase
I was delighted with my purchase. It was a quality item and competitively...
Conclusion
In this set of reviews Prezzybox is most frequently praised for on-time delivery, careful packaging and a wide selection of gift items. Product quality is usually reported as good, but there are a few complaints about specific items that did not match expectations. Delivery problems appear most often among negative comments, including missed or late paid-for fast delivery and occasional partial shipments. Where customers reported product issues, returns and customer support were described as responsive and straightforward. Potential buyers may want to allow delivery buffer time for urgent gifts and check product images and descriptions carefully before ordering.