In this set of reviews Prezzybox is most frequently praised for on-time delivery, careful packaging and a wide selection of gift items. Product quality is usually reported as good, but there are a few complaints about specific items that did not match expectations. Delivery problems appear most often among negative comments, including missed or late paid-for fast delivery and occasional partial shipments. Where customers reported product issues, returns and customer support were described as responsive and straightforward. Potential buyers may want to allow delivery buffer time for urgent gifts and check product images and descriptions carefully before ordering.
Examples from available reviews (Jul 2022 – Feb 2026).
Prezzybox delivered a well-packaged, timely gift with excellent product selection.
“Their range of gifts is outstanding and their service is top-notch.”
Product did not resemble Bagpuss and felt very cheap.
“the material feels extremely cheap.”
Order became partially shipped and one item is still missing.
“My order suddenly became “partially shipped” the day before 1 of 2 items arrived. Still waiting for the other. I can only assume that they take me for an utter mug. Will...”
Ordered birthday gifts were good quality, quickly and safely packaged.
“Good quality products, arrived quickly and very well, safely packaged.”
Most reviewers report prompt delivery and secure packaging, though a minority describe missed or delayed paid-for fast delivery and partial shipments.
Several customers call prices reasonable or competitive; a few describe specific items as a little expensive.
Multiple reviewers describe the website and ordering process as easy and clear, but this theme appears in a small sample of reviews.
Most reviewers praise product quality and careful packaging; isolated reports describe items that looked cheap or were not as expected.
Only a few reviews mention communication; those that do report timely responses and useful order updates from customer service.
Overall impressions in these reviews are predominantly positive, highlighting gifting success, timely delivery and neat packaging, with some delivery-related complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (15) · Reviews (1) · Quotes shortened · As of: February 2026
Opted for next-day delivery but package arrived two days later.
“Opted for next-day delivery and ended up getting the package two days afterward, which contained multiple gifts.”
Order status changed to partially shipped and second item awaited.
“The day before receiving one of my two items, my order status unexpectedly switched to partially shipped. I'm still anticipating the arrival of the second item and feel quite taken advantage of. I won't be shopping with Prezzybox in the future.”
The interaction reminded me that good people still exist.
“They reminded me that good people still exist.”
Found the best price and the present arrived in time.
“They had the best price and got my present here in time. Thank you 😊”
Gifts purchased were perfect for giving to others.
“Perfect gifts for others ♥️”
Good price and amazing delivery service.
“price and amazing delivery”
Paid for next-day delivery but items arrived two days late.
“Paid for next day delivery and received it two days later...”
Service was quick and glasses were well packed.
“Good service, quick and the upside down glasses were well pack. Thank you prezzy box Kind regards Christine”
Delivery was prompt and the products were great.
“Prompt delivery and great products”
Ordered birthday gifts were good quality, quickly and safely packaged.
“Good quality products, arrived quickly and very well, safely packaged.”
Cheese kit and puzzle were good and arrived.
“The Cheese Kit & puzzle were good. Arrived”
Product did not resemble Bagpuss and felt very cheap.
“the material feels extremely cheap.”
Love the items and selection, though sometimes a little expensive.
“some times a little expensive”
Smokey whiskey left the whisky with a burning taste.
“Wasn’t happy with the smokey wiskey as it leave the wiskey with a burning taste”
Item was the perfect gift, delivered on time and well packaged.
“The item was the perfect gift delivered on time, very well packaged and as described. Well done couldn't have gone any better.”
My wife loves them; her cold feet are now toastie.
“says her feet are now very toastie”
Slight delay in delivery but happy with the item once received.
“Slight delay in delivery, but very happy with my item once received. Would recommend”
Ordering and delivery were smooth with brilliant packaging throughout.
“Ordering and delivery were smooth, we were well informed at all times. Packaging was brilliant too”
Paid extra for fast delivery but it didn't arrive in time.
“I paid extra for fast delivery . Never got in time for date I needed it for”
Easy to order and delivered on time; everything arrived correctly.
“Easy to order, delivered on time. Everything arrived as it should”
Candles were lovely and were delivered promptly.
“Lovely candles and delivered promptly. Thanks”
Prezzybox were fine but courier left parcel with neighbour.
“Nothing was wrong with prezzybox but evri left it with my next door neighbour where it could have been stolen”
Order became partially shipped and one item is still missing.
“My order suddenly became “partially shipped” the day before 1 of 2 items arrived. Still waiting for the other. I can only assume that they take me for an utter mug. Will not be ordering from prezzybox again.”
Delighted with a quality, competitively priced item that arrived quickly.
“It was a quality item and competitively priced. EIt was carefully packaged and arrived quickly. Would recommend.”
I recently purchased a gift from Prezzybox and I must say, I was thoroughly impressed with their selection of products. They truly offer something for everyone! From quirky gadgets to sentimental keepsakes, they had it all.
The website was easy to navigate and the checkout process was seamless. My order was delivered within just a few days, which made me very happy as I needed the present in time for an upcoming birthday celebration.
When the gift arrived, it was beautifully packaged and looked even better than it did online! The recipient absolutely loved it and couldn't stop raving about how unique it was.
Overall, my experience with Prezzybox exceeded my expectations. Their range of gifts is outstanding and their service is top-notch. I would highly recommend this company to anyone looking for that special gift for any occasion!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Prezzybox is a UK-based online gift retailer that sells a wide range of novelty, occasion and personalised gift items. This summary focuses on consumer reviews to help shoppers evaluate Prezzybox’s ordering, delivery, product quality and customer service before purchasing.