Reviews Analysed
20
We Collect & Analyse Reviews
PreWorn
Experiences & Reviews
PreWorn is an online retailer and reseller of pre-owned clothing that sells single items and mixed wholesale bundles through its website and third‑party marketplaces. The business lists garments with condition grades and offers parcelled lots intended for resale or personal purchase. Consumers researching PreWorn typically look for information on item condition, grading accuracy, returns, courier times and wholesale bundle composition.
Overview & Key Metrics
Positive Sentiment
30%
Latest Review
19d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Many reviewers describe poor handling of disputes and returns, delayed refunds or rude replies; a minority report quick, helpful resolutions.
Share
Weak
20%
💰
Value for money
Several customers report high prices, discounts not applying or boxes that are poor value for resale; some suggest prices exceed item worth.
Share
Weak
11%
⚡
User experience
Orders sometimes arrive with wrong items, checkout/discount errors or mismatched categories, while other buyers note simple ordering and fast delivery.
Share
Mixed
11%
🔧
Product quality
Frequent reports of items arriving damaged, dirty, misdescribed or heavily worn, though a minority of purchases match descriptions and expectations.
Share
Weak
20%
📞
Communication
Many cite slow, unhelpful or abrasive replies and problems contacting staff; some reviews praise individual agents who resolved issues.
Share
Weak
15%
⭐
Overall experience
Overall impressions are more negative than positive: recurring issues with condition, returns and pricing outweigh isolated reports of good service.
Share
Weak
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Expensive rubbish.
"Items re suddenly being sold at ridiculous prices and not accurately described. Avoid buying in bulk, they seem to choose items randomly. Some items a..."
Caroline Jones
Trustpilot
Sep 30, 2025
Featured for: Product misdescription and hostile reply
Excellent service
"Description of item is accurate. Simple ordering process. Item dis..."
customer
Trustpilot
Sep 30, 2025
Featured for: Positive: accurate listing, fast delivery
I had an issue with my order and had to…
"I had an issue with my order and had to wait a while for the resolution (3 weeks until I received a reply). Fo..."
Anya Lorenzo
Trustpilot
Sep 30, 2025
Featured for: Customer service Ellie resolved case
50% off not working in shopping bag
"I have been shopping with preworn for years and have many good experiences but unfortunately this time it all went wrong. After choosing 5 items and i..."
Treehugger
Trustpilot
Sep 30, 2025
Featured for: Checkout discount mismatch reported
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
T
Treehugger
trustpilot.com
Sep 30, 2025
50% off not working in shopping bag
I have been shopping with preworn for years and have many good experiences but unfortunately this time it all went wrong. After choosing 5 items and i...
J
Julie Van Berkel
trustpilot.com
Sep 30, 2025
Well pleased
...
C
Caroline Jones
trustpilot.com
Sep 30, 2025
Expensive rubbish.
Items re suddenly being sold at ridiculous prices and not accurately described. Avoid buying in bulk, they seem to choose items randomly. Some items a...
J
Jenny Mackenzie
trustpilot.com
Sep 30, 2025
What has happened to this company I once admired?
I used to order regularly from Preworn, and have left excellent reviews in the past. However, during the course of 2024, prices literally tripled over...
J
Jade
trustpilot.com
Sep 30, 2025
Please do not waste you’re money on…
Please do not waste you’re money on this company. I ordered items 2 boxes every item smelled, was ripped (beyond repair) and was completely unusable....
A
Al
trustpilot.com
Sep 30, 2025
Avoid Large Purchases of Mixed Categories
Avoid buying large quantities of mixed clothing categories. It seems they randomly pick items from shelves to complete orders, ignoring the requested...
c
customer
trustpilot.com
Sep 30, 2025
Excellent service
Description of item is accurate. Simple ordering process. Item dis...
R
Reviewer
trustpilot.com
Sep 30, 2025
Ordered a fleece jacket through their…
Ordered a fleece jacket through their eBay store. Advertised as "excellent" condition. When it arrived it was a rag. Holes, pockets in shreds and you...
C
C
trustpilot.com
Sep 30, 2025
Sizing of clothes tends to be way off making online shopping a big gamble
My experience with shopping online at Preworn has been largely disappointing & I won't be ordering again. This is mainly due to the vast difference in...
G
Gilly Smith
trustpilot.com
Sep 30, 2025
I have bought several things from…
I have bought several things from Preworn in the ebay shop on online, and had some good buys. I purchased a pair of beige shorts which was described a...
K
Kate Christmas
trustpilot.com
Sep 30, 2025
Easy and quick.
...
J
James Beaumont
trustpilot.com
Sep 30, 2025
Shocking!
Shocking! Wrong colour with bi...
c
cris
trustpilot.com
Sep 30, 2025
What a disgrace
What a disgrace, received a super dirty and smelly jacket. There is no way you should be selling dirty clothes, second hand doesnt mean I pay for your...
S
Sammy
trustpilot.com
Sep 30, 2025
Bought 2 Bundles for £12 each and most…
Bought 2 Bundles for £12 each and most need ragging and majority of it is women's jogg...
P
Peterborough Hot tubs
trustpilot.com
Sep 30, 2025
Preowned item purchase from this dealer…
Preowned item purchase from this dealer stating that the item was genuine once received the item was the wrong size and shrunk badly...
A
Anya Lorenzo
trustpilot.com
Sep 30, 2025
I had an issue with my order and had to…
I had an issue with my order and had to wait a while for the resolution (3 weeks until I received a reply). Fo...
F
FMRamsden
trustpilot.com
Sep 30, 2025
Very confused
Very confused, ordered jeans, received garlic and herb...
D
DOMINIC CARTER
trustpilot.com
Sep 30, 2025
No Contact
UPDATED: Previous couple of orders from these guys have been fast delivery and pretty smooth. Last two orders I have received have been an absolute ni...
M
Matthew Coley
trustpilot.com
Sep 30, 2025
It won't make you money....
Two orders completed so far and the first was better than the second. Delivery was quick and free which is good. Spent £35 (discounted price) on the s...
S
Steve
trustpilot.com
Sep 30, 2025
Received my first order not Impressed
Received my first order today from preworn wholesale, 1st lot was the Lake District area mixed tops 10 pack new , was supposed to be a selection of bl...
Conclusion
Reviews indicate inconsistency in item condition and fulfilment: multiple customers received dirty, damaged or misdescribed garments despite condition labels. Several reviewers report pricing concerns — including discounts not applying or wholesale boxes that contain primarily low‑value items — which affects perceived value for money. Communication and returns are recurring issues: some buyers describe delayed or unhelpful replies, while a smaller number praise individual staff members who resolved problems. For potential buyers: check item images and descriptions closely, be cautious with large mixed bulk purchases, and keep records of communications if a return or refund becomes necessary.