Reviews indicate inconsistency in item condition and fulfilment: multiple customers received dirty, damaged or misdescribed garments despite condition labels. Several reviewers report pricing concerns — including discounts not applying or wholesale boxes that contain primarily low‑value items — which affects perceived value for money. Communication and returns are recurring issues: some buyers describe delayed or unhelpful replies, while a smaller number praise individual staff members who resolved problems. For potential buyers: check item images and descriptions closely, be cautious with large mixed bulk purchases, and keep records of communications if a return or refund becomes necessary.
Examples from available reviews (Sep 2025 – Feb 2026).
Received misdescribed, heavily worn items and unprofessional responses.
“not accurately described.”
Item matched description and delivery was fast and efficient.
“Item dispatched within 24 hours and arrived a day early.”
Customer service agent Ellie resolved my issue quickly and effectively.
“sorted it quickly and effectively.”
Discount showed in bag but full price charged at checkout.
“items were original price.”
Many reviewers describe poor handling of disputes and returns, delayed refunds or rude replies; a minority report quick, helpful resolutions.
Several customers report high prices, discounts not applying or boxes that are poor value for resale; some suggest prices exceed item worth.
Orders sometimes arrive with wrong items, checkout/discount errors or mismatched categories, while other buyers note simple ordering and fast delivery.
Frequent reports of items arriving damaged, dirty, misdescribed or heavily worn, though a minority of purchases match descriptions and expectations.
Many cite slow, unhelpful or abrasive replies and problems contacting staff; some reviews praise individual agents who resolved issues.
Overall impressions are more negative than positive: recurring issues with condition, returns and pricing outweigh isolated reports of good service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Quotes shortened · As of: February 2026
Garment received was not fit for purpose.
“Absolutely disgraceful the garment I received was not fit for purpose.”
Missing and faulty items were promptly refunded by customer service.
“customer service was responsive and promptly refunded the price of the missing and faulty items”
Garment arrived heavily soiled and smelling of body odour.
“reeked of body odour.”
Order mishandled and customer service replies felt automated and unhelpful.
“reply with AI to any careful response to their queries”
Only two of three ordered boxes arrived and the company did not respond.
“I have emailed the company straight away and had no response.”
Preworn helped resolve my order mix-up smoothly and respectfully.
“preworn have been very helpful and we resolved the situation smoothly.”
Received incorrect colour item (blue) instead of ordered black.
“I received the incorrect colour.”
Discount showed in bag but full price charged at checkout.
“items were original price.”
Customer expresses being well pleased with their experience.
“Well pleased, thank you!”
Received misdescribed, heavily worn items and unprofessional responses.
“not accurately described.”
Garments advertised as excellent arrived unwearable and overpriced.
“both garments are unwearable.”
Received ripped, smelly, unusable items and faced harassment about fees.
“every item smelled, was ripped (beyond repair) and was completely unusable.”
Large mixed orders contained wrong categories and unlabeled lots.
“they randomly pick items from shelves to complete orders”
Item matched description and delivery was fast and efficient.
“Item dispatched within 24 hours and arrived a day early.”
Fleece jacket arrived damaged and not as described, refund issued.
“it was a rag.”
Clothing sizing varied wildly, making online purchases unreliable.
“What is labelled as a size 6 can vary massively & actually measure anything from a size 4 to a 14!”
Shorts arrived stained, return postage unresolved after rude responses.
“What is shocking is your attitude”
Ordering process was easy and quick.
“Easy and quick”
Received wrong colour item with a big hole and awaiting refund.
“Wrong colour with big hole still waiting for refund”
Received very dirty, smelly jacket sold unwashed and unacceptable.
“received a super dirty and smelly jacket.”
Bundles largely unsuitable, but company issued a prompt, friendly refund.
“sorted it out fast and friendly and issued a refund.”
Item shrank, was in wrong size and not authentic; seller was rude.
“They were very rude on the phone and blocked the call.”
Customer service agent Ellie resolved my issue quickly and effectively.
“sorted it quickly and effectively.”
Received a completely wrong item instead of ordered jeans.
“received garlic and herb dip easter egg.”
Initial no response to complaints, later resolved by employee Ellie.
“Ellie herself contacted me back and managed to resolve both problems in hand.”
Boxes contained low-value items, unlikely to yield profit.
“More supermarket/primark received than actual higher end brands.”
Lots contained low-value items and damaged footwear, returns awaited.
“I mostly received vest tops”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PreWorn is an online retailer and reseller of pre-owned clothing that sells single items and mixed wholesale bundles through its website and third‑party marketplaces. The business lists garments with condition grades and offers parcelled lots intended for resale or personal purchase. Consumers researching PreWorn typically look for information on item condition, grading accuracy, returns, courier times and wholesale bundle composition.