Many customers say items arrived in poor shape, including tears, heavy dirt and the wrong colours. Several buyers mention fast refunds and named staff who fixed problems. Reviews also flag checkout glitches, uneven sizing, and mixed or wrongly picked bundles. Communication ranges from personal, helpful contact to no reply or canned responses.
Examples from available reviews (Sep 2025 – Mar 2026).
Received ripped, smelly, unusable items and faced harassment about fees.
“every item smelled, was ripped (beyond repair) and was completely unusable.”
Preworn helped resolve my order mix-up smoothly and respectfully.
“preworn have been very helpful and we resolved the situation smoothly.”
Discount showed in bag but full price charged at checkout.
“items were original price.”
Order mishandled and customer service replies felt automated and unhelpful.
“reply with AI to any careful response to their queries”
Several reviews describe quick refunds and staff stepping in to fix order issues. Others mention rude replies, calls being blocked, or return postage left unresolved. Overall, customers report both strong case handling and poor front-line behaviour.
Some customers say bundle contents were low value and unlikely to turn a profit. A few also felt listed prices were too high for the condition. Positive value comments are mostly limited to occasional good refunds or issue fixes.
Some buyers found ordering simple and quick. Others report checkout price problems, where discounts showed in the bag but the full price was charged. Big mixed orders and wide swings in sizing make repeat buying feel unpredictable.
Many reviews say items arrived ripped, very worn, stained, or smelling of body odour. Complaints also include wrong colours, holes, shrinkage, and products that don’t match descriptions. A small number of reviewers questioned authenticity.
Several customers say emails went unanswered or replies felt automated. In other cases, named staff got in touch and sorted issues personally. This points to uneven responsiveness across channels.
Reviews split sharply between quick dispatch and effective refunds, and reports of unwearable items and poor customer treatment. Strong service moments sit alongside weak product quality and communication. The result is a polarised buying experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Quotes shortened · As of: March 2026
Garment received was not fit for purpose.
“Absolutely disgraceful the garment I received was not fit for purpose.”
Missing and faulty items were promptly refunded by customer service.
“customer service was responsive and promptly refunded the price of the missing and faulty items”
Garment arrived heavily soiled and smelling of body odour.
“reeked of body odour.”
Order mishandled and customer service replies felt automated and unhelpful.
“reply with AI to any careful response to their queries”
Only two of three ordered boxes arrived and the company did not respond.
“I have emailed the company straight away and had no response.”
Preworn helped resolve my order mix-up smoothly and respectfully.
“preworn have been very helpful and we resolved the situation smoothly.”
Received incorrect colour item (blue) instead of ordered black.
“I received the incorrect colour.”
Discount showed in bag but full price charged at checkout.
“items were original price.”
Customer expresses being well pleased with their experience.
“Well pleased, thank you!”
Received misdescribed, heavily worn items and unprofessional responses.
“not accurately described.”
Garments advertised as excellent arrived unwearable and overpriced.
“both garments are unwearable.”
Received ripped, smelly, unusable items and faced harassment about fees.
“every item smelled, was ripped (beyond repair) and was completely unusable.”
Large mixed orders contained wrong categories and unlabeled lots.
“they randomly pick items from shelves to complete orders”
Item matched description and delivery was fast and efficient.
“Item dispatched within 24 hours and arrived a day early.”
Fleece jacket arrived damaged and not as described, refund issued.
“it was a rag.”
Clothing sizing varied wildly, making online purchases unreliable.
“What is labelled as a size 6 can vary massively & actually measure anything from a size 4 to a 14!”
Shorts arrived stained, return postage unresolved after rude responses.
“What is shocking is your attitude”
Ordering process was easy and quick.
“Easy and quick”
Received wrong colour item with a big hole and awaiting refund.
“Wrong colour with big hole still waiting for refund”
Received very dirty, smelly jacket sold unwashed and unacceptable.
“received a super dirty and smelly jacket.”
Bundles largely unsuitable, but company issued a prompt, friendly refund.
“sorted it out fast and friendly and issued a refund.”
Item shrank, was in wrong size and not authentic; seller was rude.
“They were very rude on the phone and blocked the call.”
Customer service agent Ellie resolved my issue quickly and effectively.
“sorted it quickly and effectively.”
Received a completely wrong item instead of ordered jeans.
“received garlic and herb dip easter egg.”
Initial no response to complaints, later resolved by employee Ellie.
“Ellie herself contacted me back and managed to resolve both problems in hand.”
Boxes contained low-value items, unlikely to yield profit.
“More supermarket/primark received than actual higher end brands.”
Lots contained low-value items and damaged footwear, returns awaited.
“I mostly received vest tops”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PreWorn runs an online marketplace for pre-owned clothing and accessories. It lists secondhand items with photos and descriptions so buyers can judge condition and size. Shoppers add pieces to a bag and pay through the website checkout. Orders ship by parcel, and returns and refunds go through customer service. The site is aimed at UK shoppers looking for used fashion across brands and sizes.