Feedback is split between missed service promises and dependable fulfilment. Several buyers mention quick delivery and helpful refunds. Product views range from attractive, well-made items to fragile metal badges. Many complaints focus on poor communication.
Examples from available reviews (Jul 2022 – Mar 2026).
Veteran sought employment support but received no follow-up after registration.
“It's been over a month and I have heard nothing back”
Two of three metal poppy badges broke within days, disappointing quality.
“and two broke within days.”
Reviewer says emails go unanswered and questions supporting the charity.
“they don't bother to answer any emails.”
Order delivered within 24 hours and service was praised.
“My order was delivered just 24 hours after placing it online.”
Several reviews describe support requests that went nowhere and help that fell through after registration or leaving a service. Some shoppers report late deliveries and being passed between staff when they asked for help. Fewer accounts mention quick fixes and same-day dispatch.
Several reviewers question how donations or reserves are used and ask for funds to go to beneficiaries instead. Low-rated comments often repeat specific claims about charity spending. Few people comment directly on pricing or day-to-day value.
Reviews split between shoppers who describe an easy purchase and those who say they will withdraw support because they see politicisation. A number of customers report smooth checkout and delivery. Only a few mention in-store navigation or how the site works.
Multiple reviewers say metal poppy badges and small brooches broke quickly and felt flimsy. Other products get praise for good looks, secure fastenings, and bright colours. Across different items, people often weigh sturdiness against appearance.
Many reviewers report emails that got no reply, calls not returned, and no clear way to raise a complaint. Some customers also describe service that arranged refunds and replacement orders. Reviews show both hard-to-reach support and cases that were resolved.
The overall picture is mixed: many accounts of unresolved service and communication problems sit alongside clear examples of strong fulfilment and refunds. Several long-time supporters say they have stopped supporting for reasons unrelated to service. Positive reactions to products appear alongside repeated reports of fragile items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Veteran sought employment support but received no follow-up after registration.
“It's been over a month and I have heard nothing back”
After long service, reviewer did not receive promised help for medical needs.
“I asked for help funding an adjustable bed”
Two of three metal poppy badges broke within days, disappointing quality.
“and two broke within days.”
Former soldier says the organisation provided no assistance after leaving service.
“they didnt offer any assistance Whatsoever”
Ordered badge promised in 3-5 days but did not arrive by Remembrance Sunday.
“yet no delivery.”
Reviewer criticises charity reserves and urges spending on veterans.
“Spend it on VETERANS.”
Orders arrived late repeatedly and reviewer blames carrier Evri.
“Stop using EVRI!”
Customer praises responsive help and good product selection.
“Very responsive help for customers like myself.”
Reviewer says emails go unanswered and questions supporting the charity.
“they don't bother to answer any emails.”
Repeated calls and emails were not returned by customer service.
“not one person has ever got back to me.”
Lovely items and speedy delivery impressed the customer.
“Lovely items speedy delivery thank you”
Customer was repeatedly passed between staff and received poor service.
“Absolutely waste of time pass you about to different people”
Customer could not find anyone to receive a complaint about the organisation.
“Nobody seems to know.”
Order failed to arrive but customer service offered refund and replacement.
“the customer service I received was outstanding!”
Poppy pins are secure, attractive, and the reviewer is very pleased.
“They are really lovely.”
Wrong team merchandise sent and refund was refused because of charity policy.
“was sent a milwall football club.”
Shawl is beautiful with bright colours, photos misrepresent small-scale colours.
“It is beautiful - the colours are wonderfully bright”
Orders frequently arrived late and missed important delivery dates.
“Over 2 weeks to deliver products required for an obvious delivery date”
Order arrived after Remembrance and complaint form failed on website.
“arrived the Wednesday after Remembrance Sunday”
Reviewer withdraws support due to organisation perceived as 'woke'.
“They have lost my support.”
Most brooches arrived quickly but one broke immediately due to fragility.
“the small round wreath poppy pin broke”
Reviewer urges others not to donate due to perceived disgusting behaviour.
“Do not donate to them”
Reviewer disappointed RBL allegedly changed the poppy's purpose by going 'woke'.
“I’m disappointed that the RBL have tried to remove the main purpose of the poppy by going woke.”
Long-term donor says organisation became 'woke' and will cease support.
“The organisation has now become WOKE and shall not be supporting them ever again.”
Reviewer alleges donations fund LGBTQ causes and advises not to buy poppy.
“£60000 of your giving will go to LGBTQ DIVERSITY AND EQUALITY MANAGER causes now”
Reviewer says the collaborative poppy is desecration and urges boycott.
“Changing the poppy to a LGBTQ+ & BLM collaboration is a desecration of the poppy.”
Order delivered within 24 hours and service was praised.
“My order was delivered just 24 hours after placing it online.”
Reviewer reports being abused in a shopping centre over claims about grandfather's military service.
“Abused in my local shopping centre”
Reviewer received no help and says they were turned away repeatedly.
“No help wotsoever.”
I recently purchased some charity gifts from Poppy Shop and I have to say, I was quite impressed with their selection. They had a wide variety of poppy pins and brooches in different styles, as well as other gift items such as clothing and accessories.
What stood out to me the most was knowing that all profits from my purchase were going towards supporting the Armed Forces Community. It felt good to know that my money was being put towards a good cause.
The website itself was easy to navigate, and the checkout process was straightforward. My order arrived promptly and everything was packaged nicely.
Overall, I had a positive experience shopping at Poppy Shop UK. Not only did I find some great gift ideas, but I also knew that my purchase would be helping those who have served our country.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Poppy Shop runs an online store selling remembrance-themed merchandise and related gifts. The site shows product photos, descriptions, and delivery choices for UK shoppers. Customers order through the online checkout and can reach support by email or phone. The shop takes common payment methods and delivers parcels across the UK.