Reviews show a split pattern: several customers praise quick delivery and attractive products, while many others report late or incorrect orders and poor complaint handling. Product quality is often seen as good for items like shawls and many brooches, but isolated reports of fragile pins and a broken brooch exist. Communication is a recurring concern—multiple reviewers describe unanswered calls, emails or broken complaint forms, though some customers experienced helpful, efficient support. If you plan to order for a time-sensitive event, check delivery estimates and allow extra lead time; contact customer service early if you need confirmation.
Examples from available reviews (Jul 2022 – Feb 2026).
Order delivered within 24 hours and service was praised.
“My order was delivered just 24 hours after placing it online.”
Repeated calls and emails were not returned by customer service.
“not one person has ever got back to me.”
Order arrived after Remembrance and complaint form failed on website.
“arrived the Wednesday after Remembrance Sunday”
Most brooches arrived quickly but one broke immediately due to fragility.
“the small round wreath poppy pin broke”
Mixed delivery and support reports: some customers praise fast, helpful service while others report late deliveries, wrong items and handoffs between staff.
No explicit comments on pricing or value in these reviews; feedback concentrates on delivery, product condition, customer service and organisational concerns.
Website and checkout are described as straightforward by some, but other reviewers report inaccurate product photos and site errors when submitting complaints.
Several buyers describe attractive, well-made items (pins, brooches, shawls); a small number report fragile parts or a brooch breaking on opening.
Frequent complaints about unreturned calls, unanswered emails and unclear complaint routes; a minority of reviews note helpful, polite staff.
Overall mixed-to-negative: some customers report quick delivery and good service, but more reviews detail unresolved issues, late deliveries or principled objections.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Veteran sought employment support but received no follow-up after registration.
“It's been over a month and I have heard nothing back”
After long service, reviewer did not receive promised help for medical needs.
“I asked for help funding an adjustable bed”
Two of three metal poppy badges broke within days, disappointing quality.
“and two broke within days.”
Former soldier says the organisation provided no assistance after leaving service.
“they didnt offer any assistance Whatsoever”
Ordered badge promised in 3-5 days but did not arrive by Remembrance Sunday.
“yet no delivery.”
Reviewer criticises charity reserves and urges spending on veterans.
“Spend it on VETERANS.”
Orders arrived late repeatedly and reviewer blames carrier Evri.
“Stop using EVRI!”
Customer praises responsive help and good product selection.
“Very responsive help for customers like myself.”
Reviewer says emails go unanswered and questions supporting the charity.
“they don't bother to answer any emails.”
Repeated calls and emails were not returned by customer service.
“not one person has ever got back to me.”
Lovely items and speedy delivery impressed the customer.
“Lovely items speedy delivery thank you”
Customer was repeatedly passed between staff and received poor service.
“Absolutely waste of time pass you about to different people”
Customer could not find anyone to receive a complaint about the organisation.
“Nobody seems to know.”
Order failed to arrive but customer service offered refund and replacement.
“the customer service I received was outstanding!”
Poppy pins are secure, attractive, and the reviewer is very pleased.
“They are really lovely.”
Wrong team merchandise sent and refund was refused because of charity policy.
“was sent a milwall football club.”
Shawl is beautiful with bright colours, photos misrepresent small-scale colours.
“It is beautiful - the colours are wonderfully bright”
Orders frequently arrived late and missed important delivery dates.
“Over 2 weeks to deliver products required for an obvious delivery date”
Order arrived after Remembrance and complaint form failed on website.
“arrived the Wednesday after Remembrance Sunday”
Reviewer withdraws support due to organisation perceived as 'woke'.
“They have lost my support.”
Most brooches arrived quickly but one broke immediately due to fragility.
“the small round wreath poppy pin broke”
Reviewer urges others not to donate due to perceived disgusting behaviour.
“Do not donate to them”
Reviewer disappointed RBL allegedly changed the poppy's purpose by going 'woke'.
“I’m disappointed that the RBL have tried to remove the main purpose of the poppy by going woke.”
Long-term donor says organisation became 'woke' and will cease support.
“The organisation has now become WOKE and shall not be supporting them ever again.”
Reviewer alleges donations fund LGBTQ causes and advises not to buy poppy.
“£60000 of your giving will go to LGBTQ DIVERSITY AND EQUALITY MANAGER causes now”
Reviewer says the collaborative poppy is desecration and urges boycott.
“Changing the poppy to a LGBTQ+ & BLM collaboration is a desecration of the poppy.”
Order delivered within 24 hours and service was praised.
“My order was delivered just 24 hours after placing it online.”
Reviewer reports being abused in a shopping centre over claims about grandfather's military service.
“Abused in my local shopping centre”
Reviewer received no help and says they were turned away repeatedly.
“No help wotsoever.”
I recently purchased some charity gifts from Poppy Shop and I have to say, I was quite impressed with their selection. They had a wide variety of poppy pins and brooches in different styles, as well as other gift items such as clothing and accessories.
What stood out to me the most was knowing that all profits from my purchase were going towards supporting the Armed Forces Community. It felt good to know that my money was being put towards a good cause.
The website itself was easy to navigate, and the checkout process was straightforward. My order arrived promptly and everything was packaged nicely.
Overall, I had a positive experience shopping at Poppy Shop UK. Not only did I find some great gift ideas, but I also knew that my purchase would be helping those who have served our country.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Poppy Shop is the retail arm of The Royal British Legion, offering official commemorative merchandise such as poppy pins, brooches, clothing and accessories. The shop supplies products intended for remembrance and to support the charity’s work for the UK Armed Forces community. It operates an online store and provides customer service channels for orders, returns and enquiries.