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We Collect & Analyse Reviews

Ponden Home
Experiences & Reviews

Ponden Home is a UK homewares retailer offering bedding, curtains, soft furnishings and some furniture through retail and online channels. Consumers searching reviews typically look for information on product quality, returns and customer support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 29%
Latest Review 14d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Some customers praise helpful in-store staff, but many report unhelpful responses, refusals to accept returns and inconsistent service.

Share
21%
Weak
💰

Value for money

A few reviews note reasonable pricing; however several complaints describe poor quality or items sold as 'perfect' despite visible faults.

Share
6%
Weak
⚡

User experience

Website and store layout get positive mentions, yet many customers report checkout failures, delivery problems and difficult returns processes.

Share
14%
Mixed
🔧

Product quality

Some customers praise fabric and packaging, but multiple reports cite defects, sizing errors, missing parts and items failing after minimal use.

Share
16%
Weak
📞

Communication

Frequent reports of slow or no responses to emails and calls; a smaller number of reviews describe prompt, helpful replies.

Share
20%
Weak
⭐

Overall experience

Overall impressions are mixed: a minority report excellent purchases and service, while many describe unresolved refunds, faults and poor support.

Share
24%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

V
Veronica Martin
trustpilot.com Sep 30, 2025

Won’t purchase again

Purchased a double, however the print is upside down on it. Additionally the fabric is thin and in my opinion...

C
Christine Hudson
trustpilot.com Sep 30, 2025

King size duvet cover with 1 pillowcase

King size duvet cover has only come with one pillowcase. We have been trying for three days to speak to customer services with no repl...

G
Gill
trustpilot.com Sep 30, 2025

Pillows

Just opened a new pack of anti allergy pillow pair, bought a whi...

L
Lynn McGovern
trustpilot.com Sep 30, 2025

Purchased pillows which were in zipper…

Purchased pillows which were in zipper bags, opened one and decided I did not like them. Returned them when I had the chance a week later to be told t...

J
Jane Hainsworth
trustpilot.com Sep 30, 2025

Poor Quality and Awful Customer Service

Having bought a duvet set from Ponden Mill in store I was disappointed to find that after one use and a subsequent wash the stitching in the duvet had...

N
Neil Glover
trustpilot.com Sep 30, 2025

NO customer service at all

Sent me the wrong item - partly my fault for not reading my order acknowledgement, partly their stupid page design. However, I tried several times to...

M
Magdalena Wimbock
trustpilot.com Sep 30, 2025

No refund arrived and ignoring messages

I ordered a pair of curtains from Ponden Home in November. Since the quality wasn't great, I sent it back and used the Evri Home Collection return ser...

C
Carole Bennett
trustpilot.com Sep 30, 2025

Dreadful customer service

Tried to return a duvet as I’d got the wrong size. Wanted to exchange for a larger duvet plus some bedding - so spending more money. Was told that the...

J
James Stedman
trustpilot.com Sep 30, 2025

Exceptional Bedding Set, Duvet, and Pillows from Ponden Home

I recently purchased a bedding set, duvet, and pillows from Ponden Home, and I must say I am absolutely thrilled with my purchase. From the user-frien...

J
Jack Thompson
trustpilot.com Sep 30, 2025

I had an excellent online shopping…

I had an excellent online shopping experience with Ponden Home. I recently ordered a duvet and curtains, and the process was seamless. The website was...

L
Lewis Alexander
trustpilot.com Sep 30, 2025

The delivery crisis. Not the fault of Ponden Home

I'm writing this as a two part review as I feel that within this last month and also being aware of what I personally went through, my review is in po...

T
Tony Trives
trustpilot.com Sep 30, 2025

Nightmare company to try and buy from

Nightmare company to try and buy from. I was going to buy a cushion from them. Don't go there !!!🤬😡😠 Despite jumping through all their frustrating hoo...

L
Lesley
trustpilot.com Sep 30, 2025

Would buy from Pondenhome again

Very impressed with speed of delivery, reasonably priced curtains. Had to co...

C
Chris E
trustpilot.com Sep 30, 2025

'Like seconds' curtains but sold as Perfect

I bought 2 pairs Luxury Textured Chenille Pencil pleat Curtains (£160). They were 90" long for a full height drop in my lounge. These curtains were of...

T
Tina Clark
trustpilot.com Sep 30, 2025

Terrible experience

How I wish I had checked the reviews before ordering would have saved myself some time and trouble! I ordered online and it was dispatched quickly but...

T
T Raistrick
trustpilot.com Sep 30, 2025

Avoid. Customer service is terrible

I Ordered some curtains and when they arrived they had a fault, so returned them via the method advised on Ponden home website.I ordered 2 more pairs...

m
monique
trustpilot.com Sep 30, 2025

absolutely awful customer service

absolutely awful customer service. they only decided to respond to my email when i opened a dispute with paypal. i made an order on the 21st of may &...

S
Susan Jackson
trustpilot.com Sep 30, 2025

I wouldn't buy anything off this…

I wouldn't buy anything off this com...

S
Stacey
trustpilot.com Sep 30, 2025

Zero customer service

Placed an online order. On the day of delivery I was at work so on the tracking I asked for it to be diverted to my neighbour. I got home from work an...

V
Valerie
trustpilot.com Sep 30, 2025

I have bought many items from Ponden…

I have bought many items from Ponden Home both online and in store. Never had an issue until I ordered some curtains online. When they arrived they sh...

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Conclusion

Reviews for Ponden Home present a mixed picture. Several customers praise product feel, packaging and helpful in-store or online support, but a larger number report serious issues: defective items, incorrect or missing components, long or missing refunds and unresponsive customer service. Multiple reviewers describe returns problems and delays that required payment disputes or chargebacks, and at least one thread attributes delivery failures to a third-party carrier rather than the retailer. Prospective buyers should check the returns and refund policy before purchasing, keep shipping evidence, and consider using a payment method that offers buyer protection if concerned.