Ponden Home
Experiences & Reviews
Ponden Home is a UK homewares retailer offering bedding, curtains, soft furnishings and some furniture through retail and online channels. Consumers searching reviews typically look for information on product quality, returns and customer support.
Overview & Key Metrics
Our Analysis
Service quality
Some customers praise helpful in-store staff, but many report unhelpful responses, refusals to accept returns and inconsistent service.
Value for money
A few reviews note reasonable pricing; however several complaints describe poor quality or items sold as 'perfect' despite visible faults.
User experience
Website and store layout get positive mentions, yet many customers report checkout failures, delivery problems and difficult returns processes.
Product quality
Some customers praise fabric and packaging, but multiple reports cite defects, sizing errors, missing parts and items failing after minimal use.
Communication
Frequent reports of slow or no responses to emails and calls; a smaller number of reviews describe prompt, helpful replies.
Overall experience
Overall impressions are mixed: a minority report excellent purchases and service, while many describe unresolved refunds, faults and poor support.
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Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
Exceptional Bedding Set, Duvet, and Pillows from Ponden Home
"I recently purchased a bedding set, duvet, and pillows from Ponden Home, and I must say I am absolutely thrilled with my purchase. From the user-frien..."
NO customer service at all
"Sent me the wrong item - partly my fault for not reading my order acknowledgement, partly their stupid page design. However, I tried several times to..."
Poor Quality and Awful Customer Service
"Having bought a duvet set from Ponden Mill in store I was disappointed to find that after one use and a subsequent wash the stitching in the duvet had..."
The delivery crisis. Not the fault of Ponden Home
"I'm writing this as a two part review as I feel that within this last month and also being aware of what I personally went through, my review is in po..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Won’t purchase again
Purchased a double, however the print is upside down on it. Additionally the fabric is thin and in my opinion...
King size duvet cover with 1 pillowcase
King size duvet cover has only come with one pillowcase. We have been trying for three days to speak to customer services with no repl...
Pillows
Just opened a new pack of anti allergy pillow pair, bought a whi...
Purchased pillows which were in zipper…
Purchased pillows which were in zipper bags, opened one and decided I did not like them. Returned them when I had the chance a week later to be told t...
Poor Quality and Awful Customer Service
Having bought a duvet set from Ponden Mill in store I was disappointed to find that after one use and a subsequent wash the stitching in the duvet had...
NO customer service at all
Sent me the wrong item - partly my fault for not reading my order acknowledgement, partly their stupid page design. However, I tried several times to...
No refund arrived and ignoring messages
I ordered a pair of curtains from Ponden Home in November. Since the quality wasn't great, I sent it back and used the Evri Home Collection return ser...
Dreadful customer service
Tried to return a duvet as I’d got the wrong size. Wanted to exchange for a larger duvet plus some bedding - so spending more money. Was told that the...
Exceptional Bedding Set, Duvet, and Pillows from Ponden Home
I recently purchased a bedding set, duvet, and pillows from Ponden Home, and I must say I am absolutely thrilled with my purchase. From the user-frien...
I had an excellent online shopping…
I had an excellent online shopping experience with Ponden Home. I recently ordered a duvet and curtains, and the process was seamless. The website was...
The delivery crisis. Not the fault of Ponden Home
I'm writing this as a two part review as I feel that within this last month and also being aware of what I personally went through, my review is in po...
Nightmare company to try and buy from
Nightmare company to try and buy from. I was going to buy a cushion from them. Don't go there !!!🤬😡😠 Despite jumping through all their frustrating hoo...
Would buy from Pondenhome again
Very impressed with speed of delivery, reasonably priced curtains. Had to co...
'Like seconds' curtains but sold as Perfect
I bought 2 pairs Luxury Textured Chenille Pencil pleat Curtains (£160). They were 90" long for a full height drop in my lounge. These curtains were of...
Terrible experience
How I wish I had checked the reviews before ordering would have saved myself some time and trouble! I ordered online and it was dispatched quickly but...
Avoid. Customer service is terrible
I Ordered some curtains and when they arrived they had a fault, so returned them via the method advised on Ponden home website.I ordered 2 more pairs...
absolutely awful customer service
absolutely awful customer service. they only decided to respond to my email when i opened a dispute with paypal. i made an order on the 21st of may &...
I wouldn't buy anything off this…
I wouldn't buy anything off this com...
Zero customer service
Placed an online order. On the day of delivery I was at work so on the tracking I asked for it to be diverted to my neighbour. I got home from work an...
I have bought many items from Ponden…
I have bought many items from Ponden Home both online and in store. Never had an issue until I ordered some curtains online. When they arrived they sh...
Conclusion
Reviews for Ponden Home present a mixed picture. Several customers praise product feel, packaging and helpful in-store or online support, but a larger number report serious issues: defective items, incorrect or missing components, long or missing refunds and unresponsive customer service. Multiple reviewers describe returns problems and delays that required payment disputes or chargebacks, and at least one thread attributes delivery failures to a third-party carrier rather than the retailer. Prospective buyers should check the returns and refund policy before purchasing, keep shipping evidence, and consider using a payment method that offers buyer protection if concerned.