Customer feedback for P&N Homewares is mixed. Many buyers report quick dispatch, good condition on arrival and reasonable pricing or price‑matching. However, a recurring set of complaints covers wrong or damaged items, confusing return policies and inconsistent customer responses. Prospective buyers should check the seller’s returns and refund terms, prefer traceable payment methods such as PayPal, and confirm tracking links come from recognised carriers. For larger or higher‑value purchases, request delivery and assembly details in advance and keep photographic records on receipt.
Examples from available reviews (Dec 2021 – Feb 2026).
Fast delivery to Northern Ireland and very happy with chairs.
“they were here in 3 days!”
Received damaged table with missing bolt holes and no contact response.
“table has marks and damages on the surface.”
Products arrived a day late but as pictured; tracking emails seemed suspicious.
“they send you an email that looks like it's from DPD”
Chair collapsed after months and company initially refused to provide proper support.
“We've bought a chair from them which collapsed after a few months.”
Several customers praise fast delivery and helpful staff; others report missing items, refund problems and inconsistent fulfilment experiences.
Multiple buyers report good value, price matches or lower prices versus competitors; a few note modest quality for lower-cost items.
Ordering, tracking and assembly are often straightforward, but reviewers also mention confusing instructions, missing parts and complicated returns.
Many reviewers describe satisfactory chairs and tables; a notable subset report damaged surfaces, wrong colours or early product failures.
Some customers receive clear updates and responsive replies; several report bounced emails, slow responses and unclear or misleading tracking messages.
Reviews show many positive, fast deliveries and satisfied buyers, but recurring reports of order errors, returns friction and service inconsistency exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Excellent service with fast delivery and good furniture quality.
“Brilliant service.”
Received damaged table with missing bolt holes and no contact response.
“table has marks and damages on the surface.”
Chair arrived in good condition; assembly tricky but quality is great.
“Great quality for the price!”
Received only half the order and experienced poor customer service.
“Took my money and only delivered half the order!”
Staff were patient and helpful during a difficult situation.
“Great customer service.”
Fast delivery to Northern Ireland and very happy with chairs.
“they were here in 3 days!”
Chairs dispatched quickly and offered great value on arrival.
“Really impressed with the chairs, great value.”
Difficult refund process and poor, understaffed customer service.
“Really poor service”
Chairs arrived in two days and were very good quality.
“they arrived within 2 days.”
Furniture arrived quickly, quality good and company responded helpfully.
“the company were very quick to respond and very helpful.”
Arrived next day and they matched a lower eBay price with a refund.
“Arrived next day and they agreed to match their ebay price and refunded the difference.”
Chair delivered within 24 hours and tracking information was provided.
“I shortly received notification from both DPD and the company itself.”
Six chairs delivered next day; good quality and reasonable price.
“they came the next day”
Purchase felt safe; reasonable price and quicker than expected delivery.
“I had a rather 'safe' purchase from P&N”
Products arrived a day late but as pictured; tracking emails seemed suspicious.
“they send you an email that looks like it's from DPD”
Advertising was incorrect and the company required a £20 return postage.
“they said yes...AT MY OWN expense of £20.”
Item colour differed and return was requested at the buyer's cost.
“Item described as beige, item arrived and it was definitely brown.”
Order mistakes and repeated wrong shipments caused prolonged issues.
“they only sent ONE CHAIR”
Received regular updates, chairs delivered in two days and quality was fantastic.
“I recieved regular updates throughout the process up until delivery.”
Chair collapsed after months and company initially refused to provide proper support.
“We've bought a chair from them which collapsed after a few months.”
Within 2 days, the item was delivered in excellent condition!
I HIGHLY RECOMMEND
I ordered the Eiffel Hola Round Dining Table Set seats and was initially apprehensive after reading some negative reviews about product no-shows, quality, and customer service; nevertheless, after my order was done, I received frequent updates throughout the process until delivery was completed.
They were delivered within three working days after placing the order, and the quality is outstanding.
They are a fantastic match for the color scheme of my dining area.
All in all, it was a really great experience, and I would definitely use this firm again in the future.
P&N Homewares company
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
P&N Homewares is an online homewares and furniture retailer operating in the UK market, selling dining chairs, tables and related items via its own channels and third‑party marketplaces. Consumers researching the company typically evaluate delivery speed, product condition, assembly ease and after‑sales support.