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We Collect & Analyse Reviews

P&N Homewares
Experiences & Reviews

P&N Homewares is an online homewares and furniture retailer operating in the UK market, selling dining chairs, tables and related items via its own channels and third‑party marketplaces. Consumers researching the company typically evaluate delivery speed, product condition, assembly ease and after‑sales support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 67%
Latest Review 22d
Overall Rating
3.5

Our Analysis

🎯

Service quality

Several customers praise fast delivery and helpful staff; others report missing items, refund problems and inconsistent fulfilment experiences.

Share
20%
Mixed
💰

Value for money

Multiple buyers report good value, price matches or lower prices versus competitors; a few note modest quality for lower-cost items.

Share
7%
Strong

User experience

Ordering, tracking and assembly are often straightforward, but reviewers also mention confusing instructions, missing parts and complicated returns.

Share
20%
Mixed
🔧

Product quality

Many reviewers describe satisfactory chairs and tables; a notable subset report damaged surfaces, wrong colours or early product failures.

Share
18%
Mixed
📞

Communication

Some customers receive clear updates and responsive replies; several report bounced emails, slow responses and unclear or misleading tracking messages.

Share
15%
Mixed

Overall experience

Reviews show many positive, fast deliveries and satisfied buyers, but recurring reports of order errors, returns friction and service inconsistency exist.

Share
21%
Mixed

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

K
Keith Valentine
trustpilot.com Sep 30, 2025

Brilliant service

Brilliant service. Dining room table and chairs were excellent quality an...

O
Okan USLU
trustpilot.com Sep 30, 2025

Damaged and wrong item delivery

I ordered dining table and chairs from this company, and I have just reveived them today. I could not fix the dining table legs as there were no bolt...

Y
YUNGDee
trustpilot.com Sep 30, 2025

Review for Patchwork Eiffel Tub Chair Fabric Upholstery - Wooden Legs with Metal Frame

I ordered the chair from Etsy, and I’m really happy with it. I’m not sure why some people have complained about their orders, I didn’t experience any...

K
Karen Duncan
trustpilot.com Sep 30, 2025

Scamers? I think so....

Took my money and only delivered half the order! Terrible customer service. Slow response and verging on rude. Pur...

E
ELENA CONTI
trustpilot.com Sep 30, 2025

Great customer service

Great customer service. All members of staff I dealt with were really patient and helpful through a difficult s...

F
Friend of Ted
trustpilot.com Sep 30, 2025

AMAZING SERVICE, FAST DELIVERY ***** company!

Hi i just wanted to congratulate u on your AMZING service! I ordered 4 grey velvet mayfair chairs and th...

E
Emma Brealey
trustpilot.com Sep 30, 2025

Was sceptical to order via PN Homes…

Was sceptical to order via PN Homes after reading the reviews but we took a gamble. Products (chairs) were dispatched within 1 h...

S
Sarah
trustpilot.com Sep 30, 2025

Ordered through Debenhams and was a…

Ordered through Debenhams and was a nightmare trying to get my refund. You have to 1. Notify them you want to return something. 2. Remind them 4 days...

H
Harry Kr
trustpilot.com Sep 30, 2025

Quick delivery, good quality

Ordered 2 camden dining chairs, they arrived within 2 days. The quality of the chairs was really great and the delivery was fast. I found the same cha...

G
Gregory Begy
trustpilot.com Sep 30, 2025

Pleasantly Surprised

With what I paid for the table and 4 chairs, I was not expecting too much but they arrived very quickly, the quality was very good and when I had a sm...

L
Lynn A
trustpilot.com Sep 30, 2025

Perfect service and dining chairs

I was skeptical at first because of other less raving reviews but went with a set of tulip chairs. Arrived...

V
V Patel
trustpilot.com Sep 30, 2025

Reliable!!

I am pleased with the service provided by P&N. I purchased the Olivia Fabric Chair yesterday and had a sigh of relief when I received it today in just...

p
paris25ish
trustpilot.com Sep 30, 2025

I bought 6 dining chairs they came

I bought 6 dining chairs they came the next day I can't believe how fast their delivery was, specially in a time that anything I order they all got ve...

J
Jessica Chu
trustpilot.com Sep 30, 2025

Pretty safe to me

I understand why people say it is a dodgy website, and plus a lot of negative feedback. I had a rather 'safe' purchase from P&N: the quality of the pr...

A
Abby Samuels
trustpilot.com Sep 30, 2025

Dodgy company but items arrived

Really dodgy company but the products did arrive (a day later than expected) and the products were as pictured. I knew it was a risk ordering with thi...

A
Anonymous
trustpilot.com Sep 30, 2025

DISGUSTING DO NOT USE

I ordered an item from this company. The advertising on line was incorrect so i asked to return the item... they said yes... AT MY OWN expense of £20....

L
Leah Rose
trustpilot.com Sep 30, 2025

Really poor!

Really poor!! Don’t use! Item described as beige, item arrived and it was definitely brown. I advised them of this and was asked...

I
Its Clarry
trustpilot.com Sep 30, 2025

I wouldn’t recommend guys

I wouldn’t recommend guys I don’t even know where to start I ordered TWO chairs. 1. Order was late to arrive 2.they only sent ONE CHAIR 3. When order...

L
Laura M
trustpilot.com Sep 30, 2025

Delivered within 2 days & fantastic condition!

I purchased 6 grey scandi-style chairs and was originally quite sceptical having read some reviews with regards to product no-shows, quality and custo...

I
Ido
trustpilot.com Sep 30, 2025

P&N - Poor and Negative?

P&N offers the kind of service you would expect from a shady, greasy salesman. We've bought a chair from them which collapsed after a few months. P &...

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Conclusion

Customer feedback for P&N Homewares is mixed. Many buyers report quick dispatch, good condition on arrival and reasonable pricing or price‑matching. However, a recurring set of complaints covers wrong or damaged items, confusing return policies and inconsistent customer responses. Prospective buyers should check the seller’s returns and refund terms, prefer traceable payment methods such as PayPal, and confirm tracking links come from recognised carriers. For larger or higher‑value purchases, request delivery and assembly details in advance and keep photographic records on receipt.