P&N Homewares
Experiences & Reviews
P&N Homewares is an online homewares and furniture retailer operating in the UK market, selling dining chairs, tables and related items via its own channels and third‑party marketplaces. Consumers researching the company typically evaluate delivery speed, product condition, assembly ease and after‑sales support.
Overview & Key Metrics
Our Analysis
Service quality
Several customers praise fast delivery and helpful staff; others report missing items, refund problems and inconsistent fulfilment experiences.
Value for money
Multiple buyers report good value, price matches or lower prices versus competitors; a few note modest quality for lower-cost items.
User experience
Ordering, tracking and assembly are often straightforward, but reviewers also mention confusing instructions, missing parts and complicated returns.
Product quality
Many reviewers describe satisfactory chairs and tables; a notable subset report damaged surfaces, wrong colours or early product failures.
Communication
Some customers receive clear updates and responsive replies; several report bounced emails, slow responses and unclear or misleading tracking messages.
Overall experience
Reviews show many positive, fast deliveries and satisfied buyers, but recurring reports of order errors, returns friction and service inconsistency exist.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
AMAZING SERVICE, FAST DELIVERY ***** company!
"Hi i just wanted to congratulate u on your AMZING service! I ordered 4 grey velvet mayfair chairs and th..."
Damaged and wrong item delivery
"I ordered dining table and chairs from this company, and I have just reveived them today. I could not fix the dining table legs as there were no bolt..."
Dodgy company but items arrived
"Really dodgy company but the products did arrive (a day later than expected) and the products were as pictured. I knew it was a risk ordering with thi..."
P&N - Poor and Negative?
"P&N offers the kind of service you would expect from a shady, greasy salesman. We've bought a chair from them which collapsed after a few months. P &..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Brilliant service
Brilliant service. Dining room table and chairs were excellent quality an...
Damaged and wrong item delivery
I ordered dining table and chairs from this company, and I have just reveived them today. I could not fix the dining table legs as there were no bolt...
Review for Patchwork Eiffel Tub Chair Fabric Upholstery - Wooden Legs with Metal Frame
I ordered the chair from Etsy, and I’m really happy with it. I’m not sure why some people have complained about their orders, I didn’t experience any...
Scamers? I think so....
Took my money and only delivered half the order! Terrible customer service. Slow response and verging on rude. Pur...
Great customer service
Great customer service. All members of staff I dealt with were really patient and helpful through a difficult s...
AMAZING SERVICE, FAST DELIVERY ***** company!
Hi i just wanted to congratulate u on your AMZING service! I ordered 4 grey velvet mayfair chairs and th...
Was sceptical to order via PN Homes…
Was sceptical to order via PN Homes after reading the reviews but we took a gamble. Products (chairs) were dispatched within 1 h...
Ordered through Debenhams and was a…
Ordered through Debenhams and was a nightmare trying to get my refund. You have to 1. Notify them you want to return something. 2. Remind them 4 days...
Quick delivery, good quality
Ordered 2 camden dining chairs, they arrived within 2 days. The quality of the chairs was really great and the delivery was fast. I found the same cha...
Pleasantly Surprised
With what I paid for the table and 4 chairs, I was not expecting too much but they arrived very quickly, the quality was very good and when I had a sm...
Perfect service and dining chairs
I was skeptical at first because of other less raving reviews but went with a set of tulip chairs. Arrived...
Reliable!!
I am pleased with the service provided by P&N. I purchased the Olivia Fabric Chair yesterday and had a sigh of relief when I received it today in just...
I bought 6 dining chairs they came
I bought 6 dining chairs they came the next day I can't believe how fast their delivery was, specially in a time that anything I order they all got ve...
Pretty safe to me
I understand why people say it is a dodgy website, and plus a lot of negative feedback. I had a rather 'safe' purchase from P&N: the quality of the pr...
Dodgy company but items arrived
Really dodgy company but the products did arrive (a day later than expected) and the products were as pictured. I knew it was a risk ordering with thi...
DISGUSTING DO NOT USE
I ordered an item from this company. The advertising on line was incorrect so i asked to return the item... they said yes... AT MY OWN expense of £20....
Really poor!
Really poor!! Don’t use! Item described as beige, item arrived and it was definitely brown. I advised them of this and was asked...
I wouldn’t recommend guys
I wouldn’t recommend guys I don’t even know where to start I ordered TWO chairs. 1. Order was late to arrive 2.they only sent ONE CHAIR 3. When order...
Delivered within 2 days & fantastic condition!
I purchased 6 grey scandi-style chairs and was originally quite sceptical having read some reviews with regards to product no-shows, quality and custo...
P&N - Poor and Negative?
P&N offers the kind of service you would expect from a shady, greasy salesman. We've bought a chair from them which collapsed after a few months. P &...
Conclusion
Customer feedback for P&N Homewares is mixed. Many buyers report quick dispatch, good condition on arrival and reasonable pricing or price‑matching. However, a recurring set of complaints covers wrong or damaged items, confusing return policies and inconsistent customer responses. Prospective buyers should check the seller’s returns and refund terms, prefer traceable payment methods such as PayPal, and confirm tracking links come from recognised carriers. For larger or higher‑value purchases, request delivery and assembly details in advance and keep photographic records on receipt.