Many buyers mention fast fulfilment and patient, helpful staff. A noticeable group reports damaged items, wrong orders, and return steps that feel burdensome. Positive comments often point to durable chairs and tables at good value. Service experiences range from quick, useful help to long waits and refunds that never get resolved.
Examples from available reviews (Dec 2021 – Feb 2026).
Arrived next day and they matched a lower eBay price with a refund.
“Arrived next day and they agreed to match their ebay price and refunded the difference.”
Received only half the order and experienced poor customer service.
“Took my money and only delivered half the order!”
Received damaged table with missing bolt holes and no contact response.
“table has marks and damages on the surface.”
Chair arrived in good condition; assembly tricky but quality is great.
“Great quality for the price!”
Many customers describe quick dispatch and short delivery times, with several receiving orders in one to three days. Multiple reviews report order mistakes, including partial deliveries and repeated wrong shipments. When staff respond, reviewers call them patient and helpful; when they do not, people describe slow refunds and support that feels understaffed.
Several reviewers say chairs and dining furniture offer a strong balance of price and quality. A smaller group mentions asking for price adjustments or refunds, which were granted in some cases.
Many buyers mention clear tracking updates and an easy checkout. A few point to fiddly assembly steps or tracking emails that looked like third-party messages.
Most comments praise the build and finish of chairs and tables when they arrive. Others report surface damage, missing bolt holes, and one case of a chair failing after months of use. Structural failures show up less often than delivery issues or cosmetic damage.
Several reviews mention timely carrier updates and quick replies from staff, including confirmations of price matching. A minority say messages went unanswered and that moving refunds or returns forward was difficult.
Feedback falls into clear high- and low-satisfaction groups. Happy customers point to sturdy products, fast fulfilment, and helpful staff. Unhappy customers focus on damaged or missing items and return or refund processes they describe as onerous.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Excellent service with fast delivery and good furniture quality.
“Brilliant service.”
Received damaged table with missing bolt holes and no contact response.
“table has marks and damages on the surface.”
Chair arrived in good condition; assembly tricky but quality is great.
“Great quality for the price!”
Received only half the order and experienced poor customer service.
“Took my money and only delivered half the order!”
Staff were patient and helpful during a difficult situation.
“Great customer service.”
Fast delivery to Northern Ireland and very happy with chairs.
“they were here in 3 days!”
Chairs dispatched quickly and offered great value on arrival.
“Really impressed with the chairs, great value.”
Difficult refund process and poor, understaffed customer service.
“Really poor service”
Chairs arrived in two days and were very good quality.
“they arrived within 2 days.”
Furniture arrived quickly, quality good and company responded helpfully.
“the company were very quick to respond and very helpful.”
Arrived next day and they matched a lower eBay price with a refund.
“Arrived next day and they agreed to match their ebay price and refunded the difference.”
Chair delivered within 24 hours and tracking information was provided.
“I shortly received notification from both DPD and the company itself.”
Six chairs delivered next day; good quality and reasonable price.
“they came the next day”
Purchase felt safe; reasonable price and quicker than expected delivery.
“I had a rather 'safe' purchase from P&N”
Products arrived a day late but as pictured; tracking emails seemed suspicious.
“they send you an email that looks like it's from DPD”
Advertising was incorrect and the company required a £20 return postage.
“they said yes...AT MY OWN expense of £20.”
Item colour differed and return was requested at the buyer's cost.
“Item described as beige, item arrived and it was definitely brown.”
Order mistakes and repeated wrong shipments caused prolonged issues.
“they only sent ONE CHAIR”
Received regular updates, chairs delivered in two days and quality was fantastic.
“I recieved regular updates throughout the process up until delivery.”
Chair collapsed after months and company initially refused to provide proper support.
“We've bought a chair from them which collapsed after a few months.”
Within 2 days, the item was delivered in excellent condition!
I HIGHLY RECOMMEND
I ordered the Eiffel Hola Round Dining Table Set seats and was initially apprehensive after reading some negative reviews about product no-shows, quality, and customer service; nevertheless, after my order was done, I received frequent updates throughout the process until delivery was completed.
They were delivered within three working days after placing the order, and the quality is outstanding.
They are a fantastic match for the color scheme of my dining area.
All in all, it was a really great experience, and I would definitely use this firm again in the future.
P&N Homewares company
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
P&N Homewares runs an online store focused on home furniture and accessories. Its range includes dining chairs, tables, and other indoor furniture. Product pages usually list specifications, dimensions, and assembly instructions so shoppers can check fit. The company offers customer support channels and a returns process for order questions and product problems.