Reviews indicate Pixie Girl commonly delivers well-fitting petite clothing and fast deliveries, with many customers noting good fit and reasonable prices. However, a recurring set of reviews raises concerns about order communications, lost parcels and delays or disputes with refunds. Potential shoppers should check the returns policy and retain tracking or screenshots when returning items, and consider using tracked delivery where available. For those prioritising petite-friendly sizing and quick delivery, Pixie Girl often performs well; for higher-risk orders, be prepared for extra follow-up on service or refunds.
Examples from available reviews (Sep 2025 – Feb 2026).
Customer service promptly resent lost parcel and skirt is good quality.
“Nice skirt, good quality”
Parcel lost in transit and only delivery charge refunded.
“Parcel lost during transit basically”
Return marked delivered but refund delayed despite evidence.
“Still no refund for items received.”
Speedy delivery and products offer great value for money.
“Speedy delivery, and very pleased with the products. Great value for money.”
Customer service responses vary: some reviews describe efficient, helpful handling, while others report unresolved problems and difficulties getting assistance.
Some shoppers praise price and perceived value; others report disappointment with fabric quality relative to price or unexpected return costs.
Most comments note quick delivery, easy ordering and good packaging; a minority report problems with collection notices, returns and refund delays.
Majority of reviews highlight good fit and decent materials—many specifically praise petite sizing and fit—though a few mention thin fabric or sizing issues.
Several reviews cite clear updates and helpful messages, but multiple reports describe missing confirmation emails, unresponsive chat or phone support.
Overall impressions are mostly positive, centred on fit and delivery speed, though a smaller group report significant issues with returns and lost parcels.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Customer service resolved delivery issue, but limited trouser lengths.
“Customer service excellent”
Items arrive quickly and suit a petite size, generally good.
“Not amazing but still good”
Returned items were eventually reimbursed incorrectly and delayed.
“reimburshed wrong amount”
Clothes fit well for someone just over five feet and are well made.
“which fit someone not much over 5ft.”
Delivery and return charges applied; refund took nearly a month.
“it took nearly a month to receive my refund”
Fast dispatch and outfit fits true to size; good quality for price.
“outfit fits well true to size”
Great products and prices with speedy delivery and good updates.
“Great products and prices.”
Everything was great and delivery was quick.
“All great quick del”
Reviewer was not satisfied with the purchased item.
“Not satisfied with my item”
Nice quality dresses; sizing mostly good but some returns incurred costs.
“Nice quality items”
Website would not allow return; customer service suggested shop drop-off impractical.
“there website does not allow me to do so”
Good trouser sizing, tops sizing inconsistent, and account issues unresolved.
“sizing seems unreliable.”
Reviewer reports excellent service and satisfaction.
“Excellent service”
Delivery was as expected but fit was not true to size.
“Fit not true to size.”
Dress as expected, slightly small but overall no complaints; communication faultless.
“customer service and communication faultless.”
Good website with much choice for shorter girls and great prices.
“Really good website and so much choice for us shorter girls!”
Trousers had loose button and threads hanging from garments.
“Button loose on trousers and lots of threads hanging of trousers and top.”
Good service with early delivery and perfect fit for five-foot size.
“delivered before estimated date”
Great choice and suitable clothes for those under 5ft 4inches.
“Great choice and good clothes for under 5ft 4inches”
Timely service with easy returns; coat was good quality but sizes out of stock.
“Very easy to return the item as was too small.”
Customer service promptly resent lost parcel and skirt is good quality.
“Nice skirt, good quality”
Perfect sizing and fit; reviewer loves them.
“Perfect sizeing, fit great, love them”
Quick delivery and clothing is good quality.
“Quick delivery and good quality clothing”
Good price, correct size, nice material and efficient delivery.
“Good price right size lovely material efficient delivery”
Order arrived promptly and was well packaged.
“Arrived in good time and well packaged”
Pleased to have found clothes that fit five-foot stature.
“Hugely pleased to have found you”
Loved order; all purchased items look great.
“Loved my pixie order, everything i bought looks great!”
Trousers were poor quality and not worth the price.
“quality is awful for the price”
Customer service failed to find order; returns incur charge.
“Diabolical service won’t use again.”
Parcel lost in transit and only delivery charge refunded.
“Parcel lost during transit basically”
Pixie Girl trousers are the perfect length for this shorter customer.
“I struggle to get trousers that aren’t too long, these Pixie girl trousers are perfect length for me 😄”
Great jeans that arrived quickly.
“Great jeans. Arrived quickly.”
Speedy delivery and products offer great value for money.
“Speedy delivery, and very pleased with the products. Great value for money.”
Good range for smaller people and easy online ordering and returns.
“They have a good range of clothing for smaller people.”
Quick delivery with excellent communication, updates, and easy returns.
“Excellent communication with updates and easy returns”
Dresses arrived quickly, are beautiful and fit perfectly.
“That are beautiful and fit perfectly”
Return marked delivered but refund delayed despite evidence.
“Still no refund for items received.”
Unable to return items due to missing order number and no responses.
“Can’t return items as I haven’t been given order number”
Company efficient; clothes are good quality and fit.
“Found this company to be very efficient.”
Item arrived quickly, matched description, perfect fit and great value.
“perfect fit and great value”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pixie Girl is a UK-based online fashion retailer focusing on petite women's clothing. The brand offers dresses, trousers, tops and sleepwear in smaller sizes via its website, with online ordering, delivery options and a returns process. Information typically sought by shoppers includes size guides, delivery times, returns policy and contact channels.