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We Collect & Analyse Reviews

Pixie Girl
Experiences & Reviews

Pixie Girl is a UK-based online fashion retailer focusing on petite women's clothing. The brand offers dresses, trousers, tops and sleepwear in smaller sizes via its website, with online ordering, delivery options and a returns process. Information typically sought by shoppers includes size guides, delivery times, returns policy and contact channels.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 75%
Latest Review 19d
Overall Rating
4.0

Our Analysis

🎯

Service quality

Customer service responses vary: some reviews describe efficient, helpful handling, while others report unresolved problems and difficulties getting assistance.

Share
12%
Mixed
💰

Value for money

Some shoppers praise price and perceived value; others report disappointment with fabric quality relative to price or unexpected return costs.

Share
8%
Mixed
⚡

User experience

Most comments note quick delivery, easy ordering and good packaging; a minority report problems with collection notices, returns and refund delays.

Share
22%
Mixed
🔧

Product quality

Majority of reviews highlight good fit and decent materials—many specifically praise petite sizing and fit—though a few mention thin fabric or sizing issues.

Share
21%
Strong
📞

Communication

Several reviews cite clear updates and helpful messages, but multiple reports describe missing confirmation emails, unresponsive chat or phone support.

Share
10%
Weak
⭐

Overall experience

Overall impressions are mostly positive, centred on fit and delivery speed, though a smaller group report significant issues with returns and lost parcels.

Share
27%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

S
Sarah Monk
trustpilot.com Sep 30, 2025

Problem solved efficiently

First parcel didn’t arrive, lost by Evri. When i eventually got through to ASOS customer service t...

P
PETER HORNE
trustpilot.com Sep 30, 2025

Petite pyjamas

Perfect sizeing, f...

L
LizHuxtable
trustpilot.com Sep 30, 2025

Quick delivery and good quality clothing

Quick delivery and g...

D
Diana Gillespie
trustpilot.com Sep 30, 2025

Jumpsuit

Good price right size lovely...

M
Myself
trustpilot.com Sep 30, 2025

Arrived in good time and well packaged

Arrived in good tim...

M
Ms Hilary Edwards
trustpilot.com Sep 30, 2025

Have had huge problems finding things…

Have had huge problems finding things that fit me as I...

t
tina shannon
trustpilot.com Sep 30, 2025

1st time ordering, will soon be ordering again

Loved my pixie order, every...

C
Claire
trustpilot.com Sep 30, 2025

First time buyer

First time buyer. Ordered 2 x pairs of trousers and quality is awful for the price. Very thin material. Wouldn't order aga...

S
Sarah Munro
trustpilot.com Sep 30, 2025

Diabolical service won’t use again

Diabolical service won’t use again. I had to chase order as didn’t receive email to say it was at my collection point. When I called customer services...

k
kerry
trustpilot.com Sep 30, 2025

Parcel lost during transit basically…

Parcel lost during transit basically got told nothing they could do so was 40 pound do...

J
Jacqui
trustpilot.com Sep 30, 2025

I struggle to get trousers that aren’t…

I struggle to get trousers that aren’t too long, th...

M
Mr peter brown
trustpilot.com Sep 30, 2025

Great jeans

...

d
diana west
trustpilot.com Sep 30, 2025

Speedy delivery

Speedy delivery, and very pleased wit...

M
Mrs Eve Baker
trustpilot.com Sep 30, 2025

They have a good range of clothing for…

They have a good range of clothing for smaller peo...

D
Dr and Mrs B and V Low
trustpilot.com Sep 30, 2025

Excellent company

Very quick delivery. Excellent commun...

L
Lorraine Holladay
trustpilot.com Sep 30, 2025

The dresses arrived quickly

The dresses arrived quickly. Tha...

G
Grandma Colly
trustpilot.com Sep 30, 2025

Refund taking too long. Puts you off buying from Pixie again

Returned a couple of dresses due to size material. Generated a return QR code through Pixie, followed the return tracking & says delivered back on 13...

J
Joanne
trustpilot.com Sep 30, 2025

Can’t return items as I haven’t been…

Can’t return items as I haven’t been given order number, no confirmation email or delivery...

M
MANDY LANGTON
trustpilot.com Sep 30, 2025

Found this company to be very…

Found this company to be very efficien...

M
Mrs Susan Ellington
trustpilot.com Sep 30, 2025

perfect little black dress

Great service , item arrived very quickly and i...

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Conclusion

Reviews indicate Pixie Girl commonly delivers well-fitting petite clothing and fast deliveries, with many customers noting good fit and reasonable prices. However, a recurring set of reviews raises concerns about order communications, lost parcels and delays or disputes with refunds. Potential shoppers should check the returns policy and retain tracking or screenshots when returning items, and consider using tracked delivery where available. For those prioritising petite-friendly sizing and quick delivery, Pixie Girl often performs well; for higher-risk orders, be prepared for extra follow-up on service or refunds.