Many reviews mention refunds that never arrived, slow return handling, and orders that were paid for but not sent. Several customers describe items not turning up or being returned with no money back. Many shoppers praise the quality of knitwear, boots, and natural-fibre clothing. A smaller group says earlier issues were followed by apologies, vouchers, and quicker refunds.
Examples from available reviews (Apr 2018 – Mar 2026).
Returned item received but refund was not issued by company.
“kept my return with no refund.”
Paid for item that never arrived and refund has not been received.
“Still no garment, no refund as agreed and no reply from Peter Hahn.”
Customer praised boot quality and will miss the brand.
“Quality brilliant.”
Good quality clothing and refunds are processed more quickly now.
“their refund used to take a long time but they are much better now.”
Most negative feedback centres on returns and refunds. Multiple reviews describe long waits, refunds that were not processed, and orders charged but never dispatched. Fewer accounts mention quick help from staff and acceptable recovery when problems arose.
Many shoppers point to strong value in sales and like the material quality. Some say return postage and refunds that never arrive undermine the value. A small number report receiving vouchers or compensation after delays.
Several customers describe an easy ordering process, correct sizing, and careful packaging. Others report cancelled orders, system problems, and long waits for a fix. Some experiences also mention patient staff during the purchase.
Many reviewers like the knitwear, boots, and natural-fibre garments. A smaller but noticeable group reports shrinkage or a drop in quality after washing. Some also say the company’s replies to quality complaints were defensive or missing.
Many comments mention emails going unanswered and a lack of updates, including surprise around UK closure news. A minority describe apology letters and direct compensation for supply problems. Several accounts say the company stated it had not received earlier messages.
Feedback splits sharply between strong product impressions and poor service experiences. Higher-rated reviews focus on quality and, in some cases, smoother processes. Lower-rated reviews highlight missing refunds, non-delivery, and weak responsiveness.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (11) · Reviews (1) · Quotes shortened · As of: March 2026
Returned item received but refund was not issued by company.
“kept my return with no refund.”
Promised refund after mistaken payment but still not received.
“it still hasn't been reimbursed..”
Jumper shrank after first wash and manufacturer did not reply.
“it shrank.”
Longtime customer praised excellent service and was saddened by closure.
“customer service was always excellent.”
Wrong-size shoes arrived late and refund/return communication remains unclear.
“the wrong size even when I ordered the correct one.”
Returned item was received but refund has not been issued.
“I’ve yet to receive my refund!”
Company no longer trading in the UK and refunds were difficult.
“very difficult to obtain a refund, fortunately successful in the end.”
Customer praised boot quality and will miss the brand.
“Quality brilliant.”
Returned item and still no refund; website indicates ceased trading.
“still haven't received my refund.”
Closure announced without direct communication; awaiting paid orders.
“astonished to see that they have closed operations in the UK.”
Ordered a men's wool jacket; arrived on time and well packaged.
“Jacket arrived and was well packaged.”
Long delay chasing a promised refund, eventually received with apology.
“I have finally received my refund and an apology from Peter Hahn.”
Company claims not to have received prior emails and did not resolve issue.
“claiming they have not received my previous emails”
Order cancelled but charged; refund requests ignored and item returned.
“I indeed had been charged”
Return refund took over two weeks and emails went unanswered.
“this is unacceptable service”
Order delays and dysfunctional systems caused lengthy refund delays.
“This is absolutely disgraceful service from Peter Hahn.”
Paid for item that never arrived and refund has not been received.
“Still no garment, no refund as agreed and no reply from Peter Hahn.”
Clothes declined in quality after washing and customer service was defensive.
“none of the clothes were as good as described after washing”
Order could not be cancelled, was delayed and arrived too late for purpose.
“would not cancel order”
Order charged but not dispatched and customer service was indifferent.
“They have absolutely no idea of customer service.”
Overcharged and still waiting for refund despite multiple contacts.
“Still waiting for a refund 2 months later.”
I recently had the pleasure of shopping at Peter Hahn's online store, and I must say that I was thoroughly impressed with my experience there. Not only did they have a wide variety of fashion and top clothing labels to choose from, but their high-quality natural fibres really stood out to me.
The checkout process was simple and secure, which gave me great peace of mind when making my purchase. And even better yet, their 30-day returns policy ensured that I could return or exchange anything that didn't quite meet my expectations without any hassle or stress.
One thing that really stood out to me about Peter Hahn was their attention to detail when it comes to both their products and customer service. Every item in my order arrived in pristine condition, beautifully packaged in eco-friendly materials - a small touch that goes a long way for someone who cares about sustainability.
Overall, I would highly recommend shopping at Peter Hahn if you're looking for high-quality fashion with a focus on natural fibres and excellent customer service. It's clear from my experience there that they truly care about delivering an exceptional shopping experience for every customer.
Order not delivered five weeks after payment despite promised arrival.
“it has not arrived”
Long delays, poor returns handling, and difficulty obtaining refund.
“Careful as this may well be an online scam company.”
Long delivery waits and slow refunds with perceived arrogant customer attitude.
“they take ages to refund the purchase price”
Quick delivery, good quality items, and free returns offered.
“Quick delivery. Good quality and the offer of free returns.”
Ordering was straightforward and staff were patient; clothes fit well.
“Clothes are a lovely quality & true size fit - thank you Peter Hahn!”
Reviewer reports that the company's service is very good.
“There service is very good.”
Company offers elegant classic clothing at reasonable sale prices.
“This company has elegant classic style clothing, reasonably priced, when on offer.”
Supply delays were acknowledged with apology and a £10 voucher.
“They sent a letter of apology and a voucher to receive £10 off of my next purchase, excellent service.”
Good quality clothing and refunds are processed more quickly now.
“their refund used to take a long time but they are much better now.”
Good quality clothing but return postage costs make purchases expensive.
“P&P is not free and therefore can be expensive”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Peter Hahn is a European clothing retailer selling classic and contemporary womenswear and menswear. It offers knitwear, outerwear, tailored jackets, footwear, and accessories. Customers shop via an online store and printed catalogues across several European markets. The range often focuses on natural fibres and higher-end materials such as wool and cashmere. Listings include size guides and fabric details to support buying decisions.