Recent reviews show a clear pattern of operational problems for customers contacting Peter Hahn, especially around returns and refunds. Multiple reviewers report tracked returns not refunded, long processing times, or no response to queries. At the same time, several customers describe good product quality, timely deliveries and careful packaging. If you are considering ordering, be prepared to document returns and monitor refund timelines closely, and consider payment protections where available.
Examples from available reviews (Apr 2018 – Feb 2026).
High-quality products and a smooth, secure ordering experience.
“high-quality natural fibres really stood out to me.”
Jumper shrank after first wash and manufacturer did not reply.
“it shrank.”
Returned item was received but refund has not been issued.
“I’ve yet to receive my refund!”
Ordered a men's wool jacket; arrived on time and well packaged.
“Jacket arrived and was well packaged.”
Most reviews describe repeated problems with returns and refunds: delays, acknowledged returns not refunded, and cases where promised repayments were not processed.
Very limited mentions; one reviewer explicitly questioned value after garments degraded post-wash, indicating isolated concerns about worth relative to price.
Mixed delivery and account feedback: some customers report on-time delivery and good packaging, while others cite account setup failures, tracking issues and late dispatches.
Product comments are mixed: several reviewers praise material quality and packaging, but others report shrinkage or garments not holding up after washing.
Frequent reports of poor responsiveness: unanswered emails, unworking phone contacts and website notices that made contacting the company difficult.
Overall sentiment trends negative in recent reviews due to refund and contact failures, although some long-term customers still report satisfaction with products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (11) · Reviews (1) · Quotes shortened · As of: February 2026
Returned item received but refund was not issued by company.
“kept my return with no refund.”
Promised refund after mistaken payment but still not received.
“it still hasn't been reimbursed..”
Jumper shrank after first wash and manufacturer did not reply.
“it shrank.”
Longtime customer praised excellent service and was saddened by closure.
“customer service was always excellent.”
Wrong-size shoes arrived late and refund/return communication remains unclear.
“the wrong size even when I ordered the correct one.”
Returned item was received but refund has not been issued.
“I’ve yet to receive my refund!”
Company no longer trading in the UK and refunds were difficult.
“very difficult to obtain a refund, fortunately successful in the end.”
Customer praised boot quality and will miss the brand.
“Quality brilliant.”
Returned item and still no refund; website indicates ceased trading.
“still haven't received my refund.”
Closure announced without direct communication; awaiting paid orders.
“astonished to see that they have closed operations in the UK.”
Ordered a men's wool jacket; arrived on time and well packaged.
“Jacket arrived and was well packaged.”
Long delay chasing a promised refund, eventually received with apology.
“I have finally received my refund and an apology from Peter Hahn.”
Company claims not to have received prior emails and did not resolve issue.
“claiming they have not received my previous emails”
Order cancelled but charged; refund requests ignored and item returned.
“I indeed had been charged”
Return refund took over two weeks and emails went unanswered.
“this is unacceptable service”
Order delays and dysfunctional systems caused lengthy refund delays.
“This is absolutely disgraceful service from Peter Hahn.”
Paid for item that never arrived and refund has not been received.
“Still no garment, no refund as agreed and no reply from Peter Hahn.”
Clothes declined in quality after washing and customer service was defensive.
“none of the clothes were as good as described after washing”
Order could not be cancelled, was delayed and arrived too late for purpose.
“would not cancel order”
Order charged but not dispatched and customer service was indifferent.
“They have absolutely no idea of customer service.”
Overcharged and still waiting for refund despite multiple contacts.
“Still waiting for a refund 2 months later.”
I recently had the pleasure of shopping at Peter Hahn's online store, and I must say that I was thoroughly impressed with my experience there. Not only did they have a wide variety of fashion and top clothing labels to choose from, but their high-quality natural fibres really stood out to me.
The checkout process was simple and secure, which gave me great peace of mind when making my purchase. And even better yet, their 30-day returns policy ensured that I could return or exchange anything that didn't quite meet my expectations without any hassle or stress.
One thing that really stood out to me about Peter Hahn was their attention to detail when it comes to both their products and customer service. Every item in my order arrived in pristine condition, beautifully packaged in eco-friendly materials - a small touch that goes a long way for someone who cares about sustainability.
Overall, I would highly recommend shopping at Peter Hahn if you're looking for high-quality fashion with a focus on natural fibres and excellent customer service. It's clear from my experience there that they truly care about delivering an exceptional shopping experience for every customer.
Order not delivered five weeks after payment despite promised arrival.
“it has not arrived”
Long delays, poor returns handling, and difficulty obtaining refund.
“Careful as this may well be an online scam company.”
Long delivery waits and slow refunds with perceived arrogant customer attitude.
“they take ages to refund the purchase price”
Quick delivery, good quality items, and free returns offered.
“Quick delivery. Good quality and the offer of free returns.”
Ordering was straightforward and staff were patient; clothes fit well.
“Clothes are a lovely quality & true size fit - thank you Peter Hahn!”
Reviewer reports that the company's service is very good.
“There service is very good.”
Company offers elegant classic clothing at reasonable sale prices.
“This company has elegant classic style clothing, reasonably priced, when on offer.”
Supply delays were acknowledged with apology and a £10 voucher.
“They sent a letter of apology and a voucher to receive £10 off of my next purchase, excellent service.”
Good quality clothing and refunds are processed more quickly now.
“their refund used to take a long time but they are much better now.”
Good quality clothing but return postage costs make purchases expensive.
“P&P is not free and therefore can be expensive”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Peter Hahn is a German-based fashion retailer and mail-order company selling women’s and men’s clothing online and by catalogue across Europe. The business is known for a focus on higher-priced garments and a range that includes specialist sizes and natural-fibre fabrics. Customers researching reviews will typically see feedback about ordering, returns and product durability alongside comments on delivery and packaging.