Reviews Analysed
21
We Collect & Analyse Reviews
Peter Hahn
Experiences & Reviews
Peter Hahn is a German-based fashion retailer and mail-order company selling women’s and men’s clothing online and by catalogue across Europe. The business is known for a focus on higher-priced garments and a range that includes specialist sizes and natural-fibre fabrics. Customers researching reviews will typically see feedback about ordering, returns and product durability alongside comments on delivery and packaging.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
19d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Most reviews describe repeated problems with returns and refunds: delays, acknowledged returns not refunded, and cases where promised repayments were not processed.
Share
Weak
27%
💰
Value for money
Very limited mentions; one reviewer explicitly questioned value after garments degraded post-wash, indicating isolated concerns about worth relative to price.
Share
Mixed
1%
⚡
User experience
Mixed delivery and account feedback: some customers report on-time delivery and good packaging, while others cite account setup failures, tracking issues and late dispatches.
Share
Weak
8%
🔧
Product quality
Product comments are mixed: several reviewers praise material quality and packaging, but others report shrinkage or garments not holding up after washing.
Share
Mixed
8%
📞
Communication
Frequent reports of poor responsiveness: unanswered emails, unworking phone contacts and website notices that made contacting the company difficult.
Share
Weak
26%
⭐
Overall experience
Overall sentiment trends negative in recent reviews due to refund and contact failures, although some long-term customers still report satisfaction with products.
Share
Weak
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – September 2025).
Peter Hahn Review
"I recently had the pleasure of shopping at Peter Hahn's online store, and I must say that I was thoroughly impressed with my experience there. Not only did they have a wide variety of fashion and top clothing labels to choose from, but their high-quality natural fibres really stood out to me. The checkout process was simple and secure, which gave me great peace of mind when making my purchase. And even better yet, their 30-day returns policy ensured that I could return or exchange anything that didn't quite meet my expectations without any hassle or stress. One thing that really stood out to me about Peter Hahn was their attention to detail when it comes to both their products and customer service. Every item in my order arrived in pristine condition, beautifully packaged in eco-friendly materials - a small touch that goes a long way for someone who cares about sustainability. Overall, I would highly recommend shopping at Peter Hahn if you're looking for high-quality fashion with a focus on natural fibres and excellent customer service. It's clear from my experience there that they truly care about delivering an exceptional shopping experience for every customer."
Edythe Schuster
Collected.reviews
Apr 01, 2022
Featured for: Positive product and service experience
I bought a jumper from Peter Hahn and…
"I bought a jumper from Peter Hahn and the first time I washed it, which was in May 2024, it shrank. Despite contacting the Germa..."
Mrs Stella Dutton
Trustpilot
Sep 30, 2025
Featured for: Shrunk jumper; no reply from company
No refund after 6 weeks!
"I returned an item worth £153.00 to Peter Hahn on 13/2/2024. The tracking de..."
Catrin
Trustpilot
Sep 30, 2025
Featured for: Returned item; refund not received
No problems, would use again.
"Searched for a long time for a mens winter wool jacket. Found one on Peter Hahn (Lodenfrey); quite expensive but looked good. Ordered 21st December, a..."
memery
Trustpilot
Sep 30, 2025
Featured for: On-time delivery; well packaged jacket
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Rory
trustpilot.com
Sep 30, 2025
Utter incompetent crooks
Utter incompetent crooks. Item returned. Tracking shows they got it. They say...
V
V Ollington
trustpilot.com
Sep 30, 2025
N'achetez JAMAIS chez PeterHahn
N'achetez JAMAIS chez PeterHahn, suite a une erreur faite par ma mere âgée qui a fait un paiement non dû a PeterHahn et après 2 mois d'echanges de mai...
M
Mrs Stella Dutton
trustpilot.com
Sep 30, 2025
I bought a jumper from Peter Hahn and…
I bought a jumper from Peter Hahn and the first time I washed it, which was in May 2024, it shrank. Despite contacting the Germa...
J
Jo McTavish
trustpilot.com
Sep 30, 2025
I'm devastated that Peter Hahn is no…
I'm devastated that Peter Hahn is no longer trading in the UK. I have bought the majority of my clothes from them for a number of years and now don't...
L
Laurel Mckie
trustpilot.com
Sep 30, 2025
I am sadly disappointed to know that…
I am sadly disappointed to know that Peter Hahn have closed their UK store. I received a shoe that was the wrong size even when I ordered the correct...
C
Catrin
trustpilot.com
Sep 30, 2025
No refund after 6 weeks!
I returned an item worth £153.00 to Peter Hahn on 13/2/2024. The tracking de...
J
Julia Skipper
trustpilot.com
Sep 30, 2025
I note that Peter Hahn is no longer…
I note that Peter Hahn is no longer trading in the Uk. It’s such a shame as they were offering lovely clothes. I thought there were problems with the...
V
Vanessa jack
trustpilot.com
Sep 30, 2025
How sad they’re not trading here…
How sad they’re not trading here anymore. The best boo...
C
C. D.
trustpilot.com
Sep 30, 2025
No Refund And No Website Either.
I returned an item from my order, a few weeks ago, and still haven't received my refund. Your w...
S
Steve Bailey
trustpilot.com
Sep 30, 2025
Really gutted!
I've just tried to drop into their website as I wanted to know where my 2 outstanding orders are and I am astonished to see that they have closed oper...
m
memery
trustpilot.com
Sep 30, 2025
No problems, would use again.
Searched for a long time for a mens winter wool jacket. Found one on Peter Hahn (Lodenfrey); quite expensive but looked good. Ordered 21st December, a...
N
Nicola H
trustpilot.com
Sep 30, 2025
Still no refund, after five weeks of chasing......
I returned a pair of boots to Peter Hahn in early December. I have been chasing a refund of £124 since 14 December – five weeks ago. I have called and...
F
Friend of Ted
trustpilot.com
Sep 30, 2025
Has this company been taken over by the post office?
I have received an email from this company claiming they have not received my previous emails requesting a refund even though they were acknowledged b...
j
julia skipper
trustpilot.com
Sep 30, 2025
Awaiting refund still
I ordered a pair of jeans online and cancelled immediately as ordered the wrong style. I received confirmation of this cancellation and informed i wou...
J
Jan Cooney
trustpilot.com
Sep 30, 2025
long time to refund returns - very poor service
oh dear what’s happening at Peter Hahn - looking at the recent reviews I can see that I’m not alone in being unhappy with them at the moment this used...
G
GH
trustpilot.com
Sep 30, 2025
Zero stars from me too
Zero stars from me too. Wish I had looked here before I placed an order. As a first time customer, I can honestly say I will not be using this company...
J
Jennifer Webster
trustpilot.com
Sep 30, 2025
Zero stars if possible
Zero stars if possible. I paid £69 for a cardigan which has never arrived. After numerous calls a refund was agreed which also has never materialised....
J
James Aughney customer
trustpilot.com
Sep 30, 2025
Not worth the money now & customer service poor
I have bought a few items over recent years at what I class considerable cost. At one time Peter Hahn refunded for anything even if worn&washed,I was...
M
Mrs Gillian Smith
trustpilot.com
Sep 30, 2025
Goods not received.. will not send refund
Ordered on 13th December .. contacted customer services before Christmas ..asked to cancel order.. would not cancel.. still Waiting!! Too late needed...
J
Jenni
trustpilot.com
Sep 30, 2025
TERRIBLE AWFUL NON EXISTANT CUSTOMER SERVICE
I ordered a pair of trousers on 4th December against my better judgement having dealt with this company before! Today I am still waiting and yet the m...
Conclusion
Recent reviews show a clear pattern of operational problems for customers contacting Peter Hahn, especially around returns and refunds. Multiple reviewers report tracked returns not refunded, long processing times, or no response to queries. At the same time, several customers describe good product quality, timely deliveries and careful packaging. If you are considering ordering, be prepared to document returns and monitor refund timelines closely, and consider payment protections where available.