Many buyers point to low prices, quick delivery, and an easy ordering process. Repeated complaints allege products are not authentic, arrive with defects, and lead to poor refund outcomes. People often praise communication and packaging, though some report parcels going missing or customer support not helping enough.
Examples from available reviews (Mar 2022 – Mar 2026).
Happy with product, competitive price and speedy delivery.
“Very competitive price and speedy delivery!”
Customer praises prompt delivery and excellent service.
“Excellent service, very prompt delivery and beautifully pressed product.”
Accuses company of selling fake products and refusing returns.
“FAKE PRODUCTS!!! Do not buy from here”
Received smashed product worth over £100 but only offered £7 refund.
“only offered a £7 refund”
Many reviews mention quick, efficient fulfilment and polite handling at dispatch. Some low-rated reviews describe parcels that never arrived and refund offers customers felt were too low.
Lots of reviewers highlight very competitive prices and say they buy again because they feel they save money. Another group questions authenticity and how the products perform, saying that wipes out the value.
Buyers often describe a smooth ordering process, clear delivery updates, and easy returns. A few mention damaged packaging or that the fragrance they chose wasn’t for them.
Many customers say items arrived as described and genuine, with the expected scent and packaging. Several low-scoring reviews report weak or different scents, faulty sprayers, skin reactions, and suspected counterfeit products.
Many reviewers praise regular shipping updates and helpful replies. Others describe slow or missing responses and refund promises that were not followed through after returns.
Reviews split between smooth purchases praising price and speed, and negative experiences focused on product authenticity and how complaints were handled. This gap drives a sharp divide in satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Reviewer reports very good service.
“Just very good service”
Helpful, prompt communication with competitive price and prompt delivery.
“Excellent communication throughout the process.”
Shipped order did not arrive and customer experienced unsatisfactory responses.
“Still hasn’t arrived as of today (29th January)”
Customer believes fragrance is non-authentic and lacks batch code.
“Doesn’t have an engraved batch code number on the bottle”
Product smelled different and caused a persistent skin reaction.
“it left a horrible red mark on my neck”
Received smashed product worth over £100 but only offered £7 refund.
“only offered a £7 refund”
Experienced genuine products and exceptional customer service when parcel lost.
“always had genuine perfume delivered.”
Reviewer believes products are replicas and expresses disappointment.
“Evidently replicas of expensive perfumes”
Poor customer service; complaints result in being told to wait for Royal Mail.
“Terrible customer service”
Bought Intenso that seems fake with no lasting scent.
“it's look like it's fake one no smells at all.”
Product appeared counterfeit, caused itching and no refund received.
“Perfume arrived and made me itch”
Easy ordering, quick delivery and recipient loved the gift.
“this order was just as easy, quickly delivered”
Authentic products offered at great prices; made a repeat purchase.
“Genuine products at great prices!”
Order matched expectations and arrived within the delivery window.
“Order was exactly as expected”
Fast delivery and satisfactory product; intends to return.
“Great delivery time and great product!”
Fast delivery with free shipping and excellent communication.
“Excellent communication.”
Reviewer reports product quality discrepancies and concerns.
“quality discrepancies”
Returned allegedly non-genuine product, no promised refund and no response.
“THERE STILL NO REFUND THAT THEY PROMISED!”
Offers great prices and very quick delivery; favourite fragrance shop.
“Fantastic prices, and very quick delivery”
Received product with spray malfunction and suspected quality discrepancies.
“the spray wouldn't work properly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perfume Price is an online retailer focused on branded fragrances and grooming products. The site sells eau de parfum, eau de toilette, aftershave, and gift sets, with size and concentration shown on product pages. Customers order online, with tracked shipping available in the UK. Listings include brand names, bottle sizes, and clear prices so shoppers can compare options.