Reviews Analysed
21
We Collect & Analyse Reviews
Party Pieces
Experiences & Reviews
Party Pieces is a UK online retailer of party supplies and personalised celebration products, commonly used for birthdays and family occasions. The range typically includes decorations, banners, balloons and made-to-order cakes. Consumers often look to reviews for delivery reliability, product condition and customer service performance before ordering.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
22d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Frequent reports of late, missing or incorrect deliveries; a minority of reviews describe prompt, well-packaged arrivals for time‑sensitive orders.
Share
Weak
21%
💰
Value for money
Several customers say items felt poor value when goods arrived damaged, incorrect or undersized; a few reviews note reasonable prices and good value.
Share
Weak
10%
⚡
User experience
A small number of reviews praise the website for easy ordering and customisation; staff assistance resolved short‑notice needs for some customers.
Share
Mixed
4%
🔧
Product quality
Many complaints describe damaged, deflated or incorrect items, especially cakes and banners; several reviewers report durable, long‑lasting banners in contrast.
Share
Weak
15%
📞
Communication
Numerous reviews cite unresponsive customer service, delayed refunds and tracking problems; a smaller set of reviews highlights helpful, effective staff support.
Share
Weak
21%
⭐
Overall experience
Overall experiences vary: some repeat customers report reliable orders, while many describe missed deliveries, poor packaging and unresolved refund issues.
Share
Weak
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Efficient Easy-to-Use Services-Premium Quality Supplies
"I recently used Party Pieces to plan my daughter's birthday party and I must say, I was thoroughly impressed with their services! The online store has a vast collection of party decorations that made it easy for me to pick and choose the perfect items for our theme. Their website is user-friendly, making it simple for me to customize banners, order personalized cakes and even purchase balloons. Their prices were reasonable, which helped me stay within my budget. The best part was that everything arrived promptly and in excellent condition. It really helped alleviate some of the stress when planning a kid's birthday party. Overall, I highly recommend Party Pieces if you are looking for an efficient way to plan your next event or celebration. Their easy-to-use website combined with their fantastic products make them stand out from other companies in this industry!"
Ila
Collected.reviews
Jun 09, 2022
Featured for: Positive on UX, delivery, products
Great company with quality products
"Every year I order a personalised banner for my daughter’s birthday. The banners are of such good quality and have let them all to hang them up at her..."
Catherine Goode
Trustpilot
Sep 30, 2025
Featured for: Repeated buyer praising banner quality
Scammed by Party Pieces same like I…
"Scammed by Party Pieces same like I was? On the 29th of November 2024, a house full of people waited for the cake until late with the hope that they w..."
Oana Elena Tanase
Trustpilot
Sep 30, 2025
Featured for: Non‑delivery and no customer response
Damaged Cake poor packaging
"I ordered a cake for my little ones birthday party when it arrived it came in a cardboard box not very well packaged at all. When we came to cut the c..."
K
Trustpilot
Sep 30, 2025
Featured for: Damaged cake, poor packaging complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Catherine Goode
trustpilot.com
Sep 30, 2025
Great company with quality products
Every year I order a personalised banner for my daughter’s birthday. The banners are of such good quality and have let them all to hang them up at her...
J
Joan Bradley
trustpilot.com
Sep 30, 2025
Ordered party cups for an 80th birthday…
Ordered party cups for an 80th birthday party on 13th August. Was told 3-5 working days for delivery. Tried to track order with Post Office an...
U
Ugo M
trustpilot.com
Sep 30, 2025
Management has to wake up.
Ordered a cake on Saturday and was told I could get it on Tuesday. Out of curiosity considering the order was made over the weekend, I called on Monda...
K
K
trustpilot.com
Sep 30, 2025
Damaged Cake poor packaging
I ordered a cake for my little ones birthday party when it arrived it came in a cardboard box not very well packaged at all. When we came to cut the c...
L
Linda Christie
trustpilot.com
Sep 30, 2025
Oh dear
Oh dear! Having used Party Pieces since the early 90’s and now for my grandchildren, my order received today is very disappointing. The banner was sen...
B
Brenda Nurse
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS
AVOID AT ALL COSTS. I ordered personalised balloons in good time to arrive on 24.12.24 for my daughters surprise engagement party. I had to contact th...
O
Oana Elena Tanase
trustpilot.com
Sep 30, 2025
Scammed by Party Pieces same like I…
Scammed by Party Pieces same like I was? On the 29th of November 2024, a house full of people waited for the cake until late with the hope that they w...
Z
ZM
trustpilot.com
Sep 30, 2025
Wrong items arrived
I ordered some items for my daughter's birthday party, including a set of 8 fairy patterned party bags for £13.99. What arrived was 7 plain pink, chea...
C
Claire Helliwell
trustpilot.com
Sep 30, 2025
Ordered a banner that never arrived.
Ordered a banner that never arrived. Was told on the phone I could have a refund an to email in which I did the moment I asked for a refund...
G
Gav McCabe-Stickney
trustpilot.com
Sep 30, 2025
Ordered some balloons
Ordered some balloons, tracking number never worked, problem with Amazon delivery they said.. no refund yet. Pretty sure this is a scam, fraud website...
M
Mrs Anwar
trustpilot.com
Sep 30, 2025
Quick delivery and informed on the the day of same.
I recieved my order 3 days after purchase,also got confirmation on the day I made...
C
Catharina James
trustpilot.com
Sep 30, 2025
No order. No refund.
I ordered two large birthday cakes in time for a party. On the scheduled delivery day, only one cake arrived (and they are btw minuscule. Don’t expect...
E
Ella
trustpilot.com
Sep 30, 2025
From a royal insider/relation of RPO
From a royal insider/relation of RPO : Re: the Yorks,***William & Andrew's RPO***was very close to them & overheard a lot. In addition they confided t...
P
Paul Woods
trustpilot.com
Sep 30, 2025
Badly let down
Very disappointed! Ordered a photo cake with 6 images for my daughters 30th birthday. They phoned the day before to say their printing machine had bro...
S
Serena Symons
trustpilot.com
Sep 30, 2025
Poor service
Poor service. Ordered next day delivery for an urgent delivery for my little girl’s first birthday party. Items didn’t arrive and when I phoned up, th...
R
Rachel
trustpilot.com
Sep 30, 2025
Terrible service
Terrible service. Slow delivery - missed my party . No response to emails . No response...
n
nm
trustpilot.com
Sep 30, 2025
I ordered a balloon for delivery on a…
I ordered a balloon for delivery on a specific date, which arrived deflated. It was personali...
K
Katie Stuart
trustpilot.com
Sep 30, 2025
If I could give zero stars I would
If I could give zero stars I would. I spent approx £80 on balloons and decorations for my son's 30th birthday party. I paid £6.95 delivery for these t...
K
Kamran
trustpilot.com
Sep 30, 2025
AMAZING
I would like to say a massive thank you to Stacey from party pieces who helped me get the correct banner before my daughters 5th birthday party at sho...
V
Vic
trustpilot.com
Sep 30, 2025
Bubble balloon for Father’s Day
Bubble balloon for Father’s Day, I only read the reviews that some balloons were either not delivered or arrived deflated after I had purchased so was...
Conclusion
Reviews show a clear split in customer experience: some customers report prompt delivery, accurate personalised items and helpful staff, while many others report missing orders, damaged goods and slow or absent responses to refund requests. Cakes and personalised food items appear in several complaints about packaging and condition; banners and certain personalised items are cited positively by repeat buyers. If ordering for a time‑sensitive event, consider allowing extra lead time and checking tracking closely. Customers who prioritise reliable delivery and responsive refunds should weigh recent negative reports alongside the positive experiences.