Reviews show a clear split in customer experience: some customers report prompt delivery, accurate personalised items and helpful staff, while many others report missing orders, damaged goods and slow or absent responses to refund requests. Cakes and personalised food items appear in several complaints about packaging and condition; banners and certain personalised items are cited positively by repeat buyers. If ordering for a time‑sensitive event, consider allowing extra lead time and checking tracking closely. Customers who prioritise reliable delivery and responsive refunds should weigh recent negative reports alongside the positive experiences.
Examples from available reviews (Jul 2017 – Feb 2026).
User-friendly website, reasonable prices and prompt delivery of excellent items.
“The best part was that everything arrived promptly and in excellent condition.”
High-quality personalised banners and helpful customer service.
“The banners are of such good quality”
Cake never arrived, staff unhelpful and no complaint response.
“the so much wanted birthday cake never arrived.”
Cake arrived poorly packaged and icing was stuck and damaged.
“the ribbon that was around it was stuck to it pulling most of the icing off”
Frequent reports of late, missing or incorrect deliveries; a minority of reviews describe prompt, well-packaged arrivals for time‑sensitive orders.
Several customers say items felt poor value when goods arrived damaged, incorrect or undersized; a few reviews note reasonable prices and good value.
A small number of reviews praise the website for easy ordering and customisation; staff assistance resolved short‑notice needs for some customers.
Many complaints describe damaged, deflated or incorrect items, especially cakes and banners; several reviewers report durable, long‑lasting banners in contrast.
Numerous reviews cite unresponsive customer service, delayed refunds and tracking problems; a smaller set of reviews highlights helpful, effective staff support.
Overall experiences vary: some repeat customers report reliable orders, while many describe missed deliveries, poor packaging and unresolved refund issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Reviews (9) · Reviews (1) · Quotes shortened · As of: February 2026
Balloon poor quality and complaints closed without response.
“they closed my complaint twice without even responding.”
Cake ordered arrived on time, looked great and tasted delicious.
“Great communication regarding the order and delivery and arrived on time.”
Company resolved a delivery issue and provided good quality balloons.
“they went out of their way to make amends”
Personalised cookie cake didn't arrive and refund was slow.
“Cake did not arrive on the day”
Most balloons arrived late for the milestone party and no refund.
“Only 1 box of 3 delivered on this date and the remainder came too late.”
Delivery never arrived and refund is still pending after complaint.
“My delivery never came”
Company does not deliver on time for special occasions.
“this company do not deliver on time”
Delivery arrived after event and company failed to reply or refund.
“I still have a large unopened box in my hallway and no reply”
Order never arrived, ticket deleted and no refund provided.
“I have had no delivery, no explanation, no refund...”
High-quality personalised banners and helpful customer service.
“The banners are of such good quality”
Order didn't arrive in promised timeframe and tracking failed.
“Party has come and gone , thank goodness for Amazon next day delivery.”
Cake delivery missed the date and personalised cake looked poor.
“Eventually got the cake on Wednesday (after the birthday).”
Cake arrived poorly packaged and icing was stuck and damaged.
“the ribbon that was around it was stuck to it pulling most of the icing off”
Banner arrived squashed in a Jiffy bag and quality declined.
“The banner was sent in a Jiffy bag and is completely squashed.”
Order taken despite no stock and no delivery or support.
“they took my money and would still have it if I had not called.”
Cake never arrived, staff unhelpful and no complaint response.
“the so much wanted birthday cake never arrived.”
Received incorrect cheap-looking party bags instead of ordered items.
“What arrived was 7 plain pink, cheap-looking party bags”
Banner never arrived and refund requests went unanswered.
“Ordered a banner that never arrived.”
Tracking never worked and no refund received after order.
“tracking number never worked, problem with Amazon delivery they said..”
Order arrived within three days, well packaged and confirmed.
“I recieved my order 3 days after purchase,also got confirmation on the day”
Only one of two ordered cakes was delivered and no refund provided.
“On the scheduled delivery day, only one cake arrived”
Photo cake arrived misshapen with soggy icing after printer issue.
“what arrived was a misshapen cake with no birthday wishes on it and soggy icing”
Next-day items didn't arrive and stock issues weren't communicated.
“No apologies, no explanation as to why their website wasn't up to date”
Slow delivery missed the party and customer service didn't respond.
“Slow delivery - missed my party . No response to emails .”
Personalised balloon arrived deflated with shrivelled writing.
“It was personalised so the writing was shrivelled.”
Time-sensitive delivery failed and staff offered no resolution.
“If I could give zero stars I would.”
Staff member Stacey provided excellent help obtaining a banner quickly.
“She exceeded my expectations and was extremely helpful.”
Bubble balloon arrived on the ordered date and matched website description.
“but to be fair our balloon arrived exactly on the date ordered and looks just like on the website”
Time-sensitive delivery failed and staff offered no resolution.
“If I could give zero stars I would.”
Balloon arch had poor materials, balloons deflated and no response.
“the balloons began deflating almost immediately.”
I recently used Party Pieces to plan my daughter's birthday party and I must say, I was thoroughly impressed with their services! The online store has a vast collection of party decorations that made it easy for me to pick and choose the perfect items for our theme.
Their website is user-friendly, making it simple for me to customize banners, order personalized cakes and even purchase balloons. Their prices were reasonable, which helped me stay within my budget.
The best part was that everything arrived promptly and in excellent condition. It really helped alleviate some of the stress when planning a kid's birthday party.
Overall, I highly recommend Party Pieces if you are looking for an efficient way to plan your next event or celebration. Their easy-to-use website combined with their fantastic products make them stand out from other companies in this industry!
Cake arrived on time and tasted excellent but tracking lacked communication.
“a lack of communication especially on the tracking”
Customer was double-charged and refund was not provided.
“they charge me twice”
Banners arrived well packed and of fantastic quality, very pleased.
“quality is fantastic”
Order sent quickly and items matched website.
“My order was sent though very quickly and was just as shown on their site.”
Products are varied and generally good quality but cake topper stuck.
“The variety and quality of the products is fantastic”
Delivery took a very long time to arrive.
“It took ages for my stuff to arrive !”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Party Pieces is a UK online retailer of party supplies and personalised celebration products, commonly used for birthdays and family occasions. The range typically includes decorations, banners, balloons and made-to-order cakes. Consumers often look to reviews for delivery reliability, product condition and customer service performance before ordering.