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We Collect & Analyse Reviews

Party Pieces
Experiences & Reviews

Party Pieces is a UK online retailer of party supplies and personalised celebration products, commonly used for birthdays and family occasions. The range typically includes decorations, banners, balloons and made-to-order cakes. Consumers often look to reviews for delivery reliability, product condition and customer service performance before ordering.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 24%
Latest Review 22d
Overall Rating
1.9

Our Analysis

🎯

Service quality

Frequent reports of late, missing or incorrect deliveries; a minority of reviews describe prompt, well-packaged arrivals for time‑sensitive orders.

Share
21%
Weak
💰

Value for money

Several customers say items felt poor value when goods arrived damaged, incorrect or undersized; a few reviews note reasonable prices and good value.

Share
10%
Weak

User experience

A small number of reviews praise the website for easy ordering and customisation; staff assistance resolved short‑notice needs for some customers.

Share
4%
Mixed
🔧

Product quality

Many complaints describe damaged, deflated or incorrect items, especially cakes and banners; several reviewers report durable, long‑lasting banners in contrast.

Share
15%
Weak
📞

Communication

Numerous reviews cite unresponsive customer service, delayed refunds and tracking problems; a smaller set of reviews highlights helpful, effective staff support.

Share
21%
Weak

Overall experience

Overall experiences vary: some repeat customers report reliable orders, while many describe missed deliveries, poor packaging and unresolved refund issues.

Share
28%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

C
Catherine Goode
trustpilot.com Sep 30, 2025

Great company with quality products

Every year I order a personalised banner for my daughter’s birthday. The banners are of such good quality and have let them all to hang them up at her...

J
Joan Bradley
trustpilot.com Sep 30, 2025

Ordered party cups for an 80th birthday…

Ordered party cups for an 80th birthday party on 13th August. Was told 3-5 working days for delivery. Tried to track order with Post Office an...

U
Ugo M
trustpilot.com Sep 30, 2025

Management has to wake up.

Ordered a cake on Saturday and was told I could get it on Tuesday. Out of curiosity considering the order was made over the weekend, I called on Monda...

K
K
trustpilot.com Sep 30, 2025

Damaged Cake poor packaging

I ordered a cake for my little ones birthday party when it arrived it came in a cardboard box not very well packaged at all. When we came to cut the c...

L
Linda Christie
trustpilot.com Sep 30, 2025

Oh dear

Oh dear! Having used Party Pieces since the early 90’s and now for my grandchildren, my order received today is very disappointing. The banner was sen...

B
Brenda Nurse
trustpilot.com Sep 30, 2025

AVOID AT ALL COSTS

AVOID AT ALL COSTS. I ordered personalised balloons in good time to arrive on 24.12.24 for my daughters surprise engagement party. I had to contact th...

O
Oana Elena Tanase
trustpilot.com Sep 30, 2025

Scammed by Party Pieces same like I…

Scammed by Party Pieces same like I was? On the 29th of November 2024, a house full of people waited for the cake until late with the hope that they w...

Z
ZM
trustpilot.com Sep 30, 2025

Wrong items arrived

I ordered some items for my daughter's birthday party, including a set of 8 fairy patterned party bags for £13.99. What arrived was 7 plain pink, chea...

C
Claire Helliwell
trustpilot.com Sep 30, 2025

Ordered a banner that never arrived.

Ordered a banner that never arrived. Was told on the phone I could have a refund an to email in which I did the moment I asked for a refund...

G
Gav McCabe-Stickney
trustpilot.com Sep 30, 2025

Ordered some balloons

Ordered some balloons, tracking number never worked, problem with Amazon delivery they said.. no refund yet. Pretty sure this is a scam, fraud website...

M
Mrs Anwar
trustpilot.com Sep 30, 2025

Quick delivery and informed on the the day of same.

I recieved my order 3 days after purchase,also got confirmation on the day I made...

C
Catharina James
trustpilot.com Sep 30, 2025

No order. No refund.

I ordered two large birthday cakes in time for a party. On the scheduled delivery day, only one cake arrived (and they are btw minuscule. Don’t expect...

E
Ella
trustpilot.com Sep 30, 2025

From a royal insider/relation of RPO

From a royal insider/relation of RPO : Re: the Yorks,***William & Andrew's RPO***was very close to them & overheard a lot. In addition they confided t...

P
Paul Woods
trustpilot.com Sep 30, 2025

Badly let down

Very disappointed! Ordered a photo cake with 6 images for my daughters 30th birthday. They phoned the day before to say their printing machine had bro...

S
Serena Symons
trustpilot.com Sep 30, 2025

Poor service

Poor service. Ordered next day delivery for an urgent delivery for my little girl’s first birthday party. Items didn’t arrive and when I phoned up, th...

R
Rachel
trustpilot.com Sep 30, 2025

Terrible service

Terrible service. Slow delivery - missed my party . No response to emails . No response...

n
nm
trustpilot.com Sep 30, 2025

I ordered a balloon for delivery on a…

I ordered a balloon for delivery on a specific date, which arrived deflated. It was personali...

K
Katie Stuart
trustpilot.com Sep 30, 2025

If I could give zero stars I would

If I could give zero stars I would. I spent approx £80 on balloons and decorations for my son's 30th birthday party. I paid £6.95 delivery for these t...

K
Kamran
trustpilot.com Sep 30, 2025

AMAZING

I would like to say a massive thank you to Stacey from party pieces who helped me get the correct banner before my daughters 5th birthday party at sho...

V
Vic
trustpilot.com Sep 30, 2025

Bubble balloon for Father’s Day

Bubble balloon for Father’s Day, I only read the reviews that some balloons were either not delivered or arrived deflated after I had purchased so was...

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Conclusion

Reviews show a clear split in customer experience: some customers report prompt delivery, accurate personalised items and helpful staff, while many others report missing orders, damaged goods and slow or absent responses to refund requests. Cakes and personalised food items appear in several complaints about packaging and condition; banners and certain personalised items are cited positively by repeat buyers. If ordering for a time‑sensitive event, consider allowing extra lead time and checking tracking closely. Customers who prioritise reliable delivery and responsive refunds should weigh recent negative reports alongside the positive experiences.