Reviews repeatedly mention time‑critical deliveries arriving late or not at all, along with slow or missing responses to complaints. Several customers describe missing orders, late arrivals, and refunds that were never resolved. Others report well-made banners, cakes arriving intact, and staff stepping in to help. Overall, the reviews show both clear delivery failures and clear examples of good product quality and service recovery.
Examples from available reviews (Jul 2017 – Mar 2026).
Most balloons arrived late for the milestone party and no refund.
“Only 1 box of 3 delivered on this date and the remainder came too late.”
High-quality personalised banners and helpful customer service.
“The banners are of such good quality”
Order taken despite no stock and no delivery or support.
“they took my money and would still have it if I had not called.”
Order arrived within three days, well packaged and confirmed.
“I recieved my order 3 days after purchase,also got confirmation on the day”
Several reviews describe deliveries that arrived after the event date or never turned up. Some customers say their tickets were deleted, refunds were not issued, and complaints got no follow‑up. A smaller group of reviewers reports on-time deliveries and staff who stepped in with proactive fixes.
One uncommon but serious complaint describes being charged twice without a refund. A few reviews mention fair prices and items that matched what was shown online. Most comments about poor value link back to orders that did not arrive or arrived damaged.
Some reviewers find the website easy to use and ordering straightforward. Others repeatedly mention broken tracking and wrong stock information, which disrupts time‑sensitive buys. Both good and bad site experiences appear, with tracking issues showing up mainly in negative reviews.
Multiple reviews praise the finish and packaging of banners and some cakes. Other reviewers describe squashed banners, deflated or shrivelled balloons, and damaged cake icing. Positive comments focus on personalised banners and certain cakes, while damage is most often mentioned alongside delivery problems.
Many reviews point to little or no response to complaints and few tracking updates. Several customers say they received no reply after raising issues, or that support tickets were deleted. A smaller number mention clear order confirmations and named staff who helped effectively.
Reviews split between on-time, well‑packed orders with strong product quality and repeated delivery failures that were not put right. Negative experiences centre on deliveries missing key event dates and refunds left unresolved. Positive accounts highlight good product condition and occasional standout help from staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Reviews (9) · Reviews (1) · Quotes shortened · As of: March 2026
Balloon poor quality and complaints closed without response.
“they closed my complaint twice without even responding.”
Cake ordered arrived on time, looked great and tasted delicious.
“Great communication regarding the order and delivery and arrived on time.”
Company resolved a delivery issue and provided good quality balloons.
“they went out of their way to make amends”
Personalised cookie cake didn't arrive and refund was slow.
“Cake did not arrive on the day”
Most balloons arrived late for the milestone party and no refund.
“Only 1 box of 3 delivered on this date and the remainder came too late.”
Delivery never arrived and refund is still pending after complaint.
“My delivery never came”
Company does not deliver on time for special occasions.
“this company do not deliver on time”
Delivery arrived after event and company failed to reply or refund.
“I still have a large unopened box in my hallway and no reply”
Order never arrived, ticket deleted and no refund provided.
“I have had no delivery, no explanation, no refund...”
High-quality personalised banners and helpful customer service.
“The banners are of such good quality”
Order didn't arrive in promised timeframe and tracking failed.
“Party has come and gone , thank goodness for Amazon next day delivery.”
Cake delivery missed the date and personalised cake looked poor.
“Eventually got the cake on Wednesday (after the birthday).”
Cake arrived poorly packaged and icing was stuck and damaged.
“the ribbon that was around it was stuck to it pulling most of the icing off”
Banner arrived squashed in a Jiffy bag and quality declined.
“The banner was sent in a Jiffy bag and is completely squashed.”
Order taken despite no stock and no delivery or support.
“they took my money and would still have it if I had not called.”
Cake never arrived, staff unhelpful and no complaint response.
“the so much wanted birthday cake never arrived.”
Received incorrect cheap-looking party bags instead of ordered items.
“What arrived was 7 plain pink, cheap-looking party bags”
Banner never arrived and refund requests went unanswered.
“Ordered a banner that never arrived.”
Tracking never worked and no refund received after order.
“tracking number never worked, problem with Amazon delivery they said..”
Order arrived within three days, well packaged and confirmed.
“I recieved my order 3 days after purchase,also got confirmation on the day”
Only one of two ordered cakes was delivered and no refund provided.
“On the scheduled delivery day, only one cake arrived”
Photo cake arrived misshapen with soggy icing after printer issue.
“what arrived was a misshapen cake with no birthday wishes on it and soggy icing”
Next-day items didn't arrive and stock issues weren't communicated.
“No apologies, no explanation as to why their website wasn't up to date”
Slow delivery missed the party and customer service didn't respond.
“Slow delivery - missed my party . No response to emails .”
Personalised balloon arrived deflated with shrivelled writing.
“It was personalised so the writing was shrivelled.”
Time-sensitive delivery failed and staff offered no resolution.
“If I could give zero stars I would.”
Staff member Stacey provided excellent help obtaining a banner quickly.
“She exceeded my expectations and was extremely helpful.”
Bubble balloon arrived on the ordered date and matched website description.
“but to be fair our balloon arrived exactly on the date ordered and looks just like on the website”
Time-sensitive delivery failed and staff offered no resolution.
“If I could give zero stars I would.”
Balloon arch had poor materials, balloons deflated and no response.
“the balloons began deflating almost immediately.”
I recently used Party Pieces to plan my daughter's birthday party and I must say, I was thoroughly impressed with their services! The online store has a vast collection of party decorations that made it easy for me to pick and choose the perfect items for our theme.
Their website is user-friendly, making it simple for me to customize banners, order personalized cakes and even purchase balloons. Their prices were reasonable, which helped me stay within my budget.
The best part was that everything arrived promptly and in excellent condition. It really helped alleviate some of the stress when planning a kid's birthday party.
Overall, I highly recommend Party Pieces if you are looking for an efficient way to plan your next event or celebration. Their easy-to-use website combined with their fantastic products make them stand out from other companies in this industry!
Cake arrived on time and tasted excellent but tracking lacked communication.
“a lack of communication especially on the tracking”
Customer was double-charged and refund was not provided.
“they charge me twice”
Banners arrived well packed and of fantastic quality, very pleased.
“quality is fantastic”
Order sent quickly and items matched website.
“My order was sent though very quickly and was just as shown on their site.”
Products are varied and generally good quality but cake topper stuck.
“The variety and quality of the products is fantastic”
Delivery took a very long time to arrive.
“It took ages for my stuff to arrive !”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Party Pieces is a UK online retailer that sells party supplies and decorations. Its range includes personalised banners, balloons, photo and celebration cakes, themed party kits, and tableware. The company offers custom printed products such as named banners and edible photo cakes, alongside standard party bags and accessories. Customers order through the website, where they choose options and enter personalisation details. The business takes online payments and delivers across the UK.