Customers often mention fast despatch, secure packaging, and staff who know the products. Many say used and open-box items arrive in excellent condition and match the description. Fewer reviews describe serious problems such as wrong items, lost consignments, and complaints that go unanswered. Some shoppers also report long in-store waits or slow order updates.
Examples from available reviews (May 2017 – Feb 2026).
Item sourced and dispatched rapidly with prompt delivery.
“as always rapid despatch and delivery.”
Park Cameras allegedly lost a consigned camera and refused payment.
“Park Cameras have lost my camera via the courier and are REFUSING to pay me the money owed”
Order delayed well beyond stated lead time with poor communication.
“I haven't heard anything from this company until 15 days past after I purchased.”
Used cameras exceeded descriptions in quality and arrived next day free.
“Cameras always exceed description in terms of quality, specification and condition.”
Reviewers frequently point to rapid despatch, smooth handling, and helpful staff in store. Several describe quick fixes for faults and fast replacement arrangements. A smaller group mentions rude behaviour in store, incorrect shipments, and one lost consignment.
Many reviews call pricing competitive on both new and used equipment and say it offers clear value. Used items are often described as well priced for their condition. Negative comments about price are rare in this set of reviews.
Online checkout and delivery get regular praise for being simple and fast. In-store visits are more mixed: many mention strong product knowledge, while some report long queues and slow service. Wait-time complaints appear less common than the positive online feedback.
Used and open-box items are often said to meet or beat the description and arrive in very good condition. A few reviewers mention specific issues such as a worn battery, an unclean lens, or the wrong model supplied. These problems show up, but far less often than positive notes.
Many customers praise shipping updates and technical advice as quick and detailed. Others report weak communication after purchase, including long delays and complaints that were not answered. These cases are less common, but some involve serious delays in getting a response.
Feedback leans positive, with many five-star reviews focused on speed, product condition, and knowledgeable staff. There are also isolated one-star accounts describing lost items, refusals to pay, and complaints left unresolved. The gap between frequent praise and these severe negatives stands out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (15) · Reviews (1) · Quotes shortened · As of: February 2026
In-store staff were helpful and trade-in valuation was honest.
“Staff are knowledgeable, helpful and friendly.”
Very attentive, human customer service impressed the reviewer greatly.
“Amazing attentive and human customer service.”
In-store staff treated the reviewer rudely and refused service.
“Just rude an ridiculous.”
Wrong lens was sent and it is unusable for the camera.
“Unfortunately they have sent me sigma DG macro HSM”
Received unclean lens and incorrect item; complaints went unanswered.
“I complained but never got a reply or call back.”
Used flash arrived quickly and as described in like-new condition.
“it arrived within 24 hours and was like new, boxed, exactly as described.”
I was recommended the Olympus OMD E-PL8 compact system camera by a friend. I went to Park Cameras in Luton to take a look at the camera and accessories, the sales representative/marketer answered all my questions knowledgeably. I was impressed with the quick service. I came back four days later and went straight to the counter to collect my package, which was ready for collection as promised. Although there was a slight mix-up with the camera lens that i ordered, Park Cameras took responsibility for this issue straight away and offered to return the lens to the manufacturer. This means that now i am looking forward to receiving my new lens very soon!
Park Cameras allegedly lost a consigned camera and refused payment.
“Park Cameras have lost my camera via the courier and are REFUSING to pay me the money owed”
Competitive pricing, efficient delivery and good in-store service.
“pricing is always competitive and delivery is very efficient.”
Order delayed well beyond stated lead time with poor communication.
“I haven't heard anything from this company until 15 days past after I purchased.”
Team resolved a mistaken order and offered a satisfactory exchange.
“the team at Park Cameras offered to resolve the situation”
Used cameras exceeded descriptions in quality and arrived next day free.
“Cameras always exceed description in terms of quality, specification and condition.”
Good prices, fast delivery and an easy-to-use website.
“good prices, fast delivery, easy to use website.”
Staff were helpful and sourced stock from another shop, enabling purchase.
“They were very helpful, with my enquiry about the camera”
Good stock range, good price and prompt delivery with no faults.
“They had a good stock range, good price and delivered promptly - nothing to fault here!”
Excellent choices and product knowledge made for a great shopping experience.
“Excellent choices and product knowledge of the staff great shopping experience”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Park Cameras is a UK retailer focused on photographic and optical equipment. It sells cameras, lenses, tripods, bags, drones, telescopes, and related accessories online and through physical stores. Product pages show specifications, images, and delivery options so shoppers can compare items. The business offers secure payment methods and a support team that gives technical advice and help after purchase.