Reviews show consistent strengths in helpful in‑store and phone advice, prompt dispatch and well packed deliveries. Several customers report smooth trade‑in handling and clear quotations, which supports confidence when selling used kit. A small number of reviews note limits to technical after‑sales support and isolated product issues (for example an old battery in a used camera); one review also flags warranty restrictions for non‑authorised distributors. Consumers intending to buy used gear should check battery condition and warranty details; those prioritising fast delivery, organised trade‑ins and knowledgeable staff will likely find Park Cameras meets those needs.
Examples from available reviews (May 2017 – Feb 2026).
Helpful staff and prompt service despite a minor lens mix-up.
“the sales representative/marketer answered all my questions knowledgeably.”
Purchase and delivery were easy, but after-sales technical support disappointed.
“I was dissatisfied with the after sales regarding tech know how.”
Trade-in handled professionally with collection and informative quotation.
“Park Cameras to be so professional and the service was exceptional.”
Item good; shipping communications were prompt; manufacturer warranty not available.
“communications about shipping were prompt and detailed”
Reviewers most often report knowledgeable, helpful staff and prompt issue resolution in store or by phone; one review noted limited technical after‑sales expertise.
Multiple customers describe competitive pricing and fair trade‑in quotations; several specifically noted perceived good value for the equipment purchased.
Ordering, collection and website use are frequently described as quick and straightforward; packaging and safe delivery are repeatedly praised.
Some buyers praise product condition and authenticity (for example a high‑quality camera bag), while a small number reported isolated issues such as an ageing battery.
Customers commonly cite prompt, detailed shipping updates, reliable courier delivery and organised collection/pick‑up arrangements from Park Cameras.
Most reviews give a positive overall assessment, with repeat customers and many recommendations based on purchase and after‑purchase interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (15) · Reviews (1) · Quotes shortened · As of: February 2026
In-store staff were helpful and trade-in valuation was honest.
“Staff are knowledgeable, helpful and friendly.”
Very attentive, human customer service impressed the reviewer greatly.
“Amazing attentive and human customer service.”
In-store staff treated the reviewer rudely and refused service.
“Just rude an ridiculous.”
Wrong lens was sent and it is unusable for the camera.
“Unfortunately they have sent me sigma DG macro HSM”
Received unclean lens and incorrect item; complaints went unanswered.
“I complained but never got a reply or call back.”
Used flash arrived quickly and as described in like-new condition.
“it arrived within 24 hours and was like new, boxed, exactly as described.”
I was recommended the Olympus OMD E-PL8 compact system camera by a friend. I went to Park Cameras in Luton to take a look at the camera and accessories, the sales representative/marketer answered all my questions knowledgeably. I was impressed with the quick service. I came back four days later and went straight to the counter to collect my package, which was ready for collection as promised. Although there was a slight mix-up with the camera lens that i ordered, Park Cameras took responsibility for this issue straight away and offered to return the lens to the manufacturer. This means that now i am looking forward to receiving my new lens very soon!
Park Cameras allegedly lost a consigned camera and refused payment.
“Park Cameras have lost my camera via the courier and are REFUSING to pay me the money owed”
Competitive pricing, efficient delivery and good in-store service.
“pricing is always competitive and delivery is very efficient.”
Order delayed well beyond stated lead time with poor communication.
“I haven't heard anything from this company until 15 days past after I purchased.”
Team resolved a mistaken order and offered a satisfactory exchange.
“the team at Park Cameras offered to resolve the situation”
Used cameras exceeded descriptions in quality and arrived next day free.
“Cameras always exceed description in terms of quality, specification and condition.”
Good prices, fast delivery and an easy-to-use website.
“good prices, fast delivery, easy to use website.”
Staff were helpful and sourced stock from another shop, enabling purchase.
“They were very helpful, with my enquiry about the camera”
Good stock range, good price and prompt delivery with no faults.
“They had a good stock range, good price and delivered promptly - nothing to fault here!”
Excellent choices and product knowledge made for a great shopping experience.
“Excellent choices and product knowledge of the staff great shopping experience”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Park Cameras is a UK specialist retailer of photographic and optical equipment, supplying new and used cameras, lenses, tripods, bags and accessories. The business operates an online store alongside physical retail locations and offers trade‑in, collection/inspection and courier delivery services. It is commonly used by hobbyist and professional photographers seeking both new and second‑hand kit.