Reviews often highlight Parasol Store’s low prices, fast dispatch, and simple online ordering. Many customers mention staff who track down items, speed up postage, and resend missing orders. A smaller group reports confirmed orders later being cancelled and poor help when parcels are stolen. These problems create sharp negative experiences alongside the frequent positives.
Examples from available reviews (Nov 2022 – Mar 2026).
Very happy with purchase, price and fast delivery; will shop again.
“Super happy with my purchase (Veja shoes) the price and the speed of delivery.”
Jack tracked down the last trainers and provided excellent customer service.
“He managed to track down the last pair of trainers for my daughter”
Company cancelled my order after previously confirming stock and refunded me.
“the company had taken too many orders”
Parcel stolen and customer service failed to respond or issue a refund.
“Most unhelpful customer service ever.”
Several reviews describe staff finding hard-to-get items, speeding up shipping for events, and replacing lost parcels. Another set mentions orders being cancelled after confirmation and refunds taking longer. Positive service stories are more common, with cancellations standing out as a repeat issue.
Reviewers repeatedly point to competitive prices, discounts, and free-shipping offers as reasons to buy. Several chose Parasol because it was the cheapest option available. A few posts keep the tone neutral with middling ratings rather than raising specific value complaints.
Customers say the website is easy to use, with simple ordering and quick dispatch. Reviews also mention a broad range and clear product descriptions. These usability comments show up across many positive reviews.
Many reviewers say the clothing and products arrived in good condition and met expectations. They often link product quality with fast shipping in their positive feedback. No recurring complaints about defective items appear in this set.
Some reviews describe quick, efficient replies to questions and order problems, including proactive resends. One review reports no response and an unsuccessful refund after a stolen parcel. Communication failures appear less often but drive strong negative reactions.
Positive feedback centres on price, speedy delivery, and staff stepping in to help. Negative feedback focuses on stock issues and poor handling of complaints. Overall, reviews show frequent satisfaction with purchases alongside a smaller number of serious service breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Very happy with purchase, price and fast delivery; will shop again.
“Super happy with my purchase (Veja shoes) the price and the speed of delivery.”
Customer service promptly expedited postage to accommodate the birthday.
“I was immediately helped and postage expediated to accommodate the birthday.”
Appreciated service, price, garment quality and prompt five-day delivery to Australia.
“I must extend my sincere appreciation for the service, price and quality of the garment”
Website offers wide variety at competitive prices with fast delivery.
“Wide variety of products at competitive prices.”
Parcel stolen and customer service failed to respond or issue a refund.
“Most unhelpful customer service ever.”
Speedy delivery and a great product.
“Speedy delivery great product 👍”
Order arrived well packaged to regional NSW in five days.
“The order arrived well packaged to regional NSW in 5 days.”
Jack tracked down the last trainers and provided excellent customer service.
“He managed to track down the last pair of trainers for my daughter”
Great prices and very quick delivery; reviewer very happy.
“Great prices and very quick delivery.”
Order delivered quickly and reviewer very happy with purchase.
“My order was delivered quickly and I am very happy with it.”
Ordering was easy and delivery was fast.
“Easy process and fast delivery.”
Ordered online at the cheapest price with quick dispatch and arrival.
“Ordered online, cheapest price by far, quick dispatch, quick arrival.”
Company cancelled my order after previously confirming stock and refunded me.
“the company had taken too many orders”
Great price and very quick delivery.
“A great price and delivered really quickly”
Parcel went missing but Parasol replaced and resent the item.
“Parasol replaced and resent the product.”
Ordering was easy and Parasol responded promptly and efficiently.
“It was easy and quick to place an order which was responded to promptly and efficiently.”
Wide product choice and fast delivery.
“Great choice of products Fast delivery”
Ordered before Christmas and it arrived in time and at best price.
“you managed to get it to me before Christmas and best price around.”
Order taken but item was out of stock; refund processed relatively quickly.
“you took my money and didn’t have the stock.”
Parasol provided amazing service when I raised a query.
“Parasol had an amazing service when I had a query!”
Product offered a good price and good quality.
“Good price. Good quality”
Shopping was easy, orders shipped promptly, and items matched descriptions.
“Shopping at parasol store is a breeze!”
Products were great and service was good; highly recommended.
“Great products, good service, highly recommended”
Great price and very quick delivery with high service standards.
“Great price and delivered really quickly - what more could you want”
Goods were good quality and delivery was fast.
“Good quality goods and fast delivery”
Great customer service; garment well packed and promptly dispatched.
“Great customer service . Garment well packed and promptly dispatched”
I recently stumbled upon Parasol Store while searching for travel accessories and I must say, my experience was nothing short of fantastic. They have a wide range of products catering to every need - be it home, travel or day-to-day life.
The website is very user-friendly and easy to navigate around. What stood out for me the most was the extra 20% discount they were offering on their already stocked up sale items! The cherry on top was free shipping - this made shopping from the comfort of my home a breeze.
What caught my attention in particular were branded products like Chillys, Bellroy, Secrid, Orbitkey and Fjallraven backpacks including Kanken that too with great discounts. Their inventory left me spoilt for choice, but their neatly categorized menu options helped filter through them without any hassle.
What I loved most about this store is that they also offer non-EU discounts along with multiple payment options adding convenience to shopping premium quality merchandise at affordable prices!
Overall I had an amazing experience shopping at Parasol Store and would definitely recommend it to anyone looking for fashionable yet practical lifestyle accessories
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Parasol Store is an online retailer selling clothing, footwear, and accessories. The site provides product pages with descriptions, images, and size details. Customers order through the website checkout and choose shipping options when buying. Customer support is available for orders, returns, and enquiries. The range includes everyday apparel and footwear across multiple brands.