Recent reviews show a clear split: many customers report problems with order fulfilment and refunds, and frequent lack of timely responses from customer service. At the same time, several reviewers praise product quality, neat packaging and helpful in-store staff, and some cite quick deliveries. Key issues reported include missing items, delayed or absent refunds and automated replies without follow-up. If you are considering a purchase, check current fulfilment status and keep records of order and return tracking; some reviewers used bank or card chargeback routes after unsuccessful contact attempts.
Examples from available reviews (Oct 2022 – Feb 2026).
Smooth online shopping with fast delivery and satisfactory product quality.
“Overall, shopping at Paperchase was a positive experience!”
Delivery and fulfilment are frequently criticised: many reviewers report missing items, long delays or non-delivery, while a minority note fast dispatch.
Mixed comments on price: several reviewers describe items as expensive or poor value, though some cite good value when products meet expectations.
Site/app usability is infrequently mentioned; one reviewer praised a clear, user-friendly website and a smooth payment process.
Product quality receives both praise and isolated criticism: multiple reviewers report good-quality stationery and packaging, one reported poor bag quality.
Many reviewers report poor customer-service responses: unanswered emails, repeated automated replies and delayed or missing refunds are common complaints.
Overall recent reviews trend negative due to fulfilment and refund issues, though some customers report positive in-store service and timely deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Paid immediately but still waiting for the product to arrive.
“Still waiting on the product even though I paid straight away..”
Paper bag was poor quality so gift fell through and tore.
“Gift fell straight through,”
Diary was delivered super quickly and reviewer thanked them.
“Diary came super quick.”
Products are great quality and quirky despite being expensive.
“products are great quality and quirky.”
Ordered online but expensive items were missing with no refund.
“Received a couple of the items but the 2 most expensive was no where to be seen.”
Refund outstanding for nearly 2.5 months despite returned package and no replies.
“Paperchase owe me a refund which they have yet to fulfil.”
Items returned and promised refund not received despite repeated automatic replies.
“Thank you for getting in touch...we will get back to you...within three working days.”
Only one of several ordered items arrived and there was no response to enquiries.
“only received one item on the 3 March.”
Several items missing and customer service did not respond, forced chargeback.
“I emailed and contacted customer service several times with no response each time.”
Paid on time but still awaiting the product and receiving automated messages.
“Still awaiting product, paid on time all I get are stupid messages to Human”
Helpful and kind staff served the reviewer during the close down sale.
“She was so helpful and kind .”
Online order cancelled due to out-of-stock and refund still awaited.
“I am still waiting for my refund.”
Only one item arrived late and box contained random empty envelopes.
“only one of my items showed up many days later”
Order still not received three weeks after purchase.
“I haven’t received my order and it has now been 3 weeks since making the order.”
One expensive item missing from order and no refund or replies received.
“Only 3 items have arrived, the most expensive item was not delivered”
Order not received and only automatic 'we are on it' replies followed.
“keep getting automatic replies saying you "are on it" but nothing more”
Long delivery delay with missing items and only automated responses received.
“Some of my order was missing over a week later”
Fast, well-packed products of good quality and excellent value.
“Speedy, efficient delivery, beautifully packed, quality items”
Payment taken but notebook not delivered and no reply to enquiries.
“they have taken the money and not delivered my item.”
Only one item arrived and Paperchase are not responding, owing nearly £12.
“The only thing that turned up was the pastel highlighters set.”
Paperchase is a fantastic online store that offers a wide range of stationery supplies, cards, wrap and gifts for kids and adults. I recently purchased some products from this website and I had an excellent experience.
Firstly, the website was very user-friendly with easy navigation throughout. The product descriptions were detailed which helped me choose the right items to buy. Additionally, the layout of the website is aesthetically pleasing with beautiful visuals used to showcase their products.
When it comes to purchasing through Paperchase's online platform you can use multiple options including credit/debit card or PayPal. The payment process went smoothly without any technical glitches.
The shipping was also fast and efficient as my package arrived in just a few days after placing my order. It was well packaged so none of my items were damaged during transit.
Finally, all the products that I received were highly satisfactory in terms of quality as they met my expectations based on their product description on their site!
Overall, shopping at Paperchase was a positive experience! They have great customer service that ensures customers receive top-quality products quickly after purchase!.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Paperchase is a UK stationery and gifts retailer known for cards, wrapping, notebooks and other paper-led products, sold via high-street stores and an online shop. Consumers commonly look for reviews on Paperchase to assess product quality, delivery reliability and customer service before purchasing.