Several reviews mention late deliveries or missing items. Some customers say refunds dragged on and they kept getting automated replies instead of help from a person. Others report quick delivery, careful packing, and friendly in-store staff. Product feedback ranges from torn packaging to well-liked notebooks and quirky designs.
Examples from available reviews (Oct 2022 – Mar 2026).
Several items missing and customer service did not respond, forced chargeback.
“I emailed and contacted customer service several times with no response each time.”
Refund outstanding for nearly 2.5 months despite returned package and no replies.
“Paperchase owe me a refund which they have yet to fulfil.”
Fast, well-packed products of good quality and excellent value.
“Speedy, efficient delivery, beautifully packed, quality items”
Helpful and kind staff served the reviewer during the close down sale.
“She was so helpful and kind .”
Reviews often mention incomplete deliveries and late shipments. Several complaints describe orders arriving with only part of the items, with higher-priced products missing. A few customers say they went through chargebacks after nothing was resolved.
Some reviewers say products feel overpriced when orders turn up incomplete. Others point to good value, solid items, and fast delivery. Overall, views split between frustration over missing expensive items and satisfaction with quality purchases.
A small number of shoppers describe easy online ordering and good experiences in store. Positive comments highlight quick delivery, tidy packing, and helpful staff. These sit alongside more frequent reports of fulfilment issues.
Comments on build and design are mixed. One review mentions a flimsy paper bag that tore, while others praise sturdy, quirky stationery and parcels that arrived well packed. Packaging quality seems to vary from order to order.
Many reviews mention automated replies and questions going unanswered. Several customers say refunds were promised but still not paid weeks later. Poor communication comes up often in low ratings.
Ratings split between strong praise for delivery, packing, and staff, and low scores linked to missing items and refunds that were not processed. Some reviewers gave top marks for the product or service, while many others gave the lowest ratings for fulfilment and support. Overall, it reads as a mix of standout good experiences and recurring operational problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Paid immediately but still waiting for the product to arrive.
“Still waiting on the product even though I paid straight away..”
Paper bag was poor quality so gift fell through and tore.
“Gift fell straight through,”
Diary was delivered super quickly and reviewer thanked them.
“Diary came super quick.”
Products are great quality and quirky despite being expensive.
“products are great quality and quirky.”
Ordered online but expensive items were missing with no refund.
“Received a couple of the items but the 2 most expensive was no where to be seen.”
Refund outstanding for nearly 2.5 months despite returned package and no replies.
“Paperchase owe me a refund which they have yet to fulfil.”
Items returned and promised refund not received despite repeated automatic replies.
“Thank you for getting in touch...we will get back to you...within three working days.”
Only one of several ordered items arrived and there was no response to enquiries.
“only received one item on the 3 March.”
Several items missing and customer service did not respond, forced chargeback.
“I emailed and contacted customer service several times with no response each time.”
Paid on time but still awaiting the product and receiving automated messages.
“Still awaiting product, paid on time all I get are stupid messages to Human”
Helpful and kind staff served the reviewer during the close down sale.
“She was so helpful and kind .”
Online order cancelled due to out-of-stock and refund still awaited.
“I am still waiting for my refund.”
Only one item arrived late and box contained random empty envelopes.
“only one of my items showed up many days later”
Order still not received three weeks after purchase.
“I haven’t received my order and it has now been 3 weeks since making the order.”
One expensive item missing from order and no refund or replies received.
“Only 3 items have arrived, the most expensive item was not delivered”
Order not received and only automatic 'we are on it' replies followed.
“keep getting automatic replies saying you "are on it" but nothing more”
Long delivery delay with missing items and only automated responses received.
“Some of my order was missing over a week later”
Fast, well-packed products of good quality and excellent value.
“Speedy, efficient delivery, beautifully packed, quality items”
Payment taken but notebook not delivered and no reply to enquiries.
“they have taken the money and not delivered my item.”
Only one item arrived and Paperchase are not responding, owing nearly £12.
“The only thing that turned up was the pastel highlighters set.”
Paperchase is a fantastic online store that offers a wide range of stationery supplies, cards, wrap and gifts for kids and adults. I recently purchased some products from this website and I had an excellent experience.
Firstly, the website was very user-friendly with easy navigation throughout. The product descriptions were detailed which helped me choose the right items to buy. Additionally, the layout of the website is aesthetically pleasing with beautiful visuals used to showcase their products.
When it comes to purchasing through Paperchase's online platform you can use multiple options including credit/debit card or PayPal. The payment process went smoothly without any technical glitches.
The shipping was also fast and efficient as my package arrived in just a few days after placing my order. It was well packaged so none of my items were damaged during transit.
Finally, all the products that I received were highly satisfactory in terms of quality as they met my expectations based on their product description on their site!
Overall, shopping at Paperchase was a positive experience! They have great customer service that ensures customers receive top-quality products quickly after purchase!.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Paperchase is a UK stationery and gift retailer selling notebooks, diaries, planners, greeting cards, gift wrap, and desk accessories. It runs an online shop as well as physical stores. The range includes seasonal gifts, office supplies, and decorative paper goods. Customers can shop in store or order from the website for home delivery.