Reviews Analysed
21
We Collect & Analyse Reviews
Paperchase
Experiences & Reviews
Paperchase is a UK stationery and gifts retailer known for cards, wrapping, notebooks and other paper-led products, sold via high-street stores and an online shop. Consumers commonly look for reviews on Paperchase to assess product quality, delivery reliability and customer service before purchasing.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
30d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Delivery and fulfilment are frequently criticised: many reviewers report missing items, long delays or non-delivery, while a minority note fast dispatch.
Share
Weak
30%
💰
Value for money
Mixed comments on price: several reviewers describe items as expensive or poor value, though some cite good value when products meet expectations.
Share
Weak
5%
⚡
User experience
Site/app usability is infrequently mentioned; one reviewer praised a clear, user-friendly website and a smooth payment process.
Share
Mixed
2%
🔧
Product quality
Product quality receives both praise and isolated criticism: multiple reviewers report good-quality stationery and packaging, one reported poor bag quality.
Share
Mixed
6%
📞
Communication
Many reviewers report poor customer-service responses: unanswered emails, repeated automated replies and delayed or missing refunds are common complaints.
Share
Weak
24%
⭐
Overall experience
Overall recent reviews trend negative due to fulfilment and refund issues, though some customers report positive in-store service and timely deliveries.
Share
Weak
33%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
A Wonderful Shopping Experience at Paperchase Online Platform
"Paperchase is a fantastic online store that offers a wide range of stationery supplies, cards, wrap and gifts for kids and adults. I recently purchased some products from this website and I had an excellent experience. Firstly, the website was very user-friendly with easy navigation throughout. The product descriptions were detailed which helped me choose the right items to buy. Additionally, the layout of the website is aesthetically pleasing with beautiful visuals used to showcase their products. When it comes to purchasing through Paperchase's online platform you can use multiple options including credit/debit card or PayPal. The payment process went smoothly without any technical glitches. The shipping was also fast and efficient as my package arrived in just a few days after placing my order. It was well packaged so none of my items were damaged during transit. Finally, all the products that I received were highly satisfactory in terms of quality as they met my expectations based on their product description on their site! Overall, shopping at Paperchase was a positive experience! They have great customer service that ensures customers receive top-quality products quickly after purchase!."
Crystel Harber
Collected.reviews
Oct 21, 2022
Featured for: Positive online UX, shipping, product quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Godfrey Halston
trustpilot.com
Sep 30, 2025
Still waiting on the product even…
Still waiting on the product ev...
G
Gillian Abraham
trustpilot.com
Sep 30, 2025
Bought items in Tesco paperchase
Bought items in Tesco paperchase, not cheap, but paper bag was of such a poor quality, no extra cardboard at the bottom. Gift fell straight through, s...
R
RL
trustpilot.com
Sep 30, 2025
Quick Delivery
Diary came super...
R
Raye
trustpilot.com
Sep 30, 2025
Quirky Everything
Expensive but products are...
T
TRUPRINT jude=
trustpilot.com
Sep 30, 2025
I placed order online, ages ago…
I placed order online. Received a couple of the items but the 2 most expensive was no where to be seen. No delivery note to explain. No refund. Whenev...
T
Thidarat Kaha
trustpilot.com
Sep 30, 2025
Paperchase owe me a refund which they…
Paperchase owe me a refund which they have yet to fulfil. It has been nearly 2.5 months ! Package definitely arrived back to them as my delivery track...
A
Angie
trustpilot.com
Sep 30, 2025
Paperchase still owe me a refund
Items returned 1st March, emails promising refund 1st March, 13th March> I have chased, still no proper response. "Thank you for gett...
S
Sophie
trustpilot.com
Sep 30, 2025
Most of my order is missing
Love their products and it’s a shame they’ve had to liquidate. I placed an order on the 16 February and only received one item on the 3 March. I’ve co...
M
Meg
trustpilot.com
Sep 30, 2025
Would never buy from them again
Most of the order arrived but I was notified that 5 items were not in the delivery but in the Shop app and order that they would be coming later. I em...
J
John Burrows
trustpilot.com
Sep 30, 2025
Still awaiting product
Still awaiting product, paid on time...
J
Johanna Hall
trustpilot.com
Sep 30, 2025
I went to Paperchase which is housed in…
I went to Paperchase which is housed in Next on Cambridge Road Enfield. I bought many it's which were in the close down sal...
M
Margaret Lord
trustpilot.com
Sep 30, 2025
I made an online order
I made an online order. I did not receive the product. After many complaint and query messages I had a non-automated res...
L
Lucy
trustpilot.com
Sep 30, 2025
Order Missing an item
My fault for ordering the night of the company closing I suppose but only one of my items showed up many days later, they had...
N
Nicola Weeks
trustpilot.com
Sep 30, 2025
I haven’t received my order and it has…
I haven’t received my order and it has...
A
A B
trustpilot.com
Sep 30, 2025
Missing item
Online order placed for 4 items. Only 3 items have arrived, the most expensive item was not delive...
c
chris
trustpilot.com
Sep 30, 2025
I still haven't received my order
I still haven't received my order so really zero stars would be more appropriate. I have contacted...
K
Kim Marshment
trustpilot.com
Sep 30, 2025
Terrible
After an extremely long wait for it to be delivered. Some of my order was missing over a week later s...
M
Mrs Dawn Snow
trustpilot.com
Sep 30, 2025
Excellent!
Speedy, efficient delivery, beautifully packed, quality items, which are excellent value for money. Paperchase stationery and gifts have always been u...
K
Katy Wallace
trustpilot.com
Sep 30, 2025
Money taken - no item delivered and no response from customer service
Ordered a notebook on the last day of trading and over three weeks later they have taken the money and not delivered my item. I have reached out...
M
Mel
trustpilot.com
Sep 30, 2025
⅔ of my order not turned up.....
I love Paperchase. So sad they are being bought by Tesco. I purchased some highlighting gel pens, ordinary pastel highlighters and a pencil, eraser, a...
Conclusion
Recent reviews show a clear split: many customers report problems with order fulfilment and refunds, and frequent lack of timely responses from customer service. At the same time, several reviewers praise product quality, neat packaging and helpful in-store staff, and some cite quick deliveries. Key issues reported include missing items, delayed or absent refunds and automated replies without follow-up. If you are considering a purchase, check current fulfilment status and keep records of order and return tracking; some reviewers used bank or card chargeback routes after unsuccessful contact attempts.