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We Collect & Analyse Reviews

Pants & Socks
Experiences & Reviews

Pants & Socks is a retailer specialising in basic underwear and socks sold online in multipacks. Consumers typically evaluate the brand on sizing, delivery options and returns handling, so checking sizing guides and the returns policy is useful before purchase.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 80%
Latest Review 19d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Most reviewers describe helpful, prompt handling of issues and returns; a small number report rude or dismissive interactions with staff.

Share
14%
Strong
💰

Value for money

A few customers call purchases bargains or 'worth every penny', but only limited feedback comments directly on price or value.

Share
5%
Mixed
⚡

User experience

Many reviewers note quick delivery, good packaging and easy ordering; several complaints relate to late or missing deliveries and address problems.

Share
21%
Strong
🔧

Product quality

Frequent positive comments on fit, comfort and wash performance; customers often mention items meeting expectations on arrival.

Share
16%
Strong
📞

Communication

Mixed reports: some swift, clear replies from customer services; others report incorrect address claims or unclear messaging about deliveries.

Share
9%
Weak
⭐

Overall experience

Overall impression is positive for most buyers, but a minority experienced major delivery or service problems that affected satisfaction.

Share
35%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

N
Neil A
trustpilot.com Sep 30, 2025

Recommend Pants and Socks 5*

Recommend Pants and Socks highly for top customer service. Purchased multiple pairs of underwear via lovethesales, 3-pack from P&S and 2 x 3-packs fro...

M
MERVYN JOHN WELLS
trustpilot.com Sep 30, 2025

they didn’t have correct address…

Claim they didn’t have correct address having success...

D
Dmt entity
trustpilot.com Sep 30, 2025

Got myself a nice little bargain

Got myself a nice little bargain, it came well packaged and in good time. Will def...

M
Marta Radziszewska
trustpilot.com Sep 30, 2025

great experience

great experience, lovely...

S
Scott Kates
trustpilot.com Sep 30, 2025

Great customer service!

Although I had an issue with my original order, once brought to the attention of the customer services team they acted swiftly and exceeded my expecta...

C
Coise
trustpilot.com Sep 30, 2025

Everything arrived in good time and as…

Everything arrived in go...

C
Caroline
trustpilot.com Sep 30, 2025

The service was excellent

The service was excellent. Parcel arrived...

D
Dr Hubert Onyekwelu
trustpilot.com Sep 30, 2025

Excellent product

...

P
Paul Harrison
trustpilot.com Sep 30, 2025

Rude & dismissive customer service

Rude & dismissive customer service. I wanted to return them because they were the wrong size. They hadn’t been worn but the box had been opened. Their...

C
Catherine Taylor
trustpilot.com Sep 30, 2025

Great product and good to have the…

Great product and good to have the o...

N
Norman
trustpilot.com Sep 30, 2025

Excellent product

...

S
Steven Brogan
trustpilot.com Sep 30, 2025

A very easy company to shop from and…

A very easy company to sh...

S
Sam
trustpilot.com Sep 30, 2025

Good service delivered on time

Good service de...

P
Philip Owen
trustpilot.com Sep 30, 2025

Good transaction

As advertised and was delivered...

K
Kelsey
trustpilot.com Sep 30, 2025

Very fast delivery thanks

...

M
Mihai dragos Cojocariu
trustpilot.com Sep 30, 2025

I’ve ordered something from u and he…

I’ve ordered something from u and he supposed to be here last week on Saturday but th...

N
Nic Dawson
trustpilot.com Sep 30, 2025

Great service

Great service, quick...

M
Mrs Cindy Prestidge
trustpilot.com Sep 30, 2025

Very dubious at the price to start…

Very dubious at the price to start with, but worth every...

R
Rhian
trustpilot.com Sep 30, 2025

Shambles

Paid for a next day delivery ready for a Fat...

A
Ada Jeffrey
trustpilot.com Sep 30, 2025

Excellent service

Excellent service, my product ar...

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Conclusion

Reviewers most often report fast delivery, good packaging and product fit, and several praise helpful returns handling. However, there are repeated reports of delivery failures or address problems and isolated instances of rude customer-service replies. If you are buying from Pants & Socks, check available delivery options and any guarantees for time-sensitive orders. Also review the returns policy and sizing guidance beforehand; many customers resolved issues through customer service, while a few did not.