Reviewers most often report fast delivery, good packaging and product fit, and several praise helpful returns handling. However, there are repeated reports of delivery failures or address problems and isolated instances of rude customer-service replies. If you are buying from Pants & Socks, check available delivery options and any guarantees for time-sensitive orders. Also review the returns policy and sizing guidance beforehand; many customers resolved issues through customer service, while a few did not.
Examples from available reviews (Sep 2025 – Feb 2026).
Company accepted returns promptly and returned replacements free of charge.
“accepted return and refund without fuss.”
Customer service refused a return saying they don't accept opened packaging.
“no you can’t return them because we don’t want to send you second hand pants.”
Next-day delivery paid for but the order still hadn't arrived.
“Still awaiting the delivery !”
Initially doubtful about the price, product was comfortable and washes well.
“very smooth and comfortable and washes fantastic!”
Most reviewers describe helpful, prompt handling of issues and returns; a small number report rude or dismissive interactions with staff.
A few customers call purchases bargains or 'worth every penny', but only limited feedback comments directly on price or value.
Many reviewers note quick delivery, good packaging and easy ordering; several complaints relate to late or missing deliveries and address problems.
Frequent positive comments on fit, comfort and wash performance; customers often mention items meeting expectations on arrival.
Mixed reports: some swift, clear replies from customer services; others report incorrect address claims or unclear messaging about deliveries.
Overall impression is positive for most buyers, but a minority experienced major delivery or service problems that affected satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Quotes shortened · As of: February 2026
Delivery was super fast and reviewer will buy again.
“Amazing super fast delivery defo buying from here again 5 🌟”
Company accepted returns promptly and returned replacements free of charge.
“accepted return and refund without fuss.”
Company claimed incorrect address despite previous successful delivery.
“Claim they didn’t have correct address”
Item arrived well packaged and in good time; reviewer will buy again.
“it came well packaged and in good time.”
Reviewer had a great experience and is a happy customer.
“great experience, lovely pants.”
Customer service resolved an order issue swiftly and exceeded expectations.
“they acted swiftly and exceeded my expectations”
Everything arrived in good time and as expected.
“Everything arrived in good time and as expected.”
Service was excellent and items arrived exactly as ordered.
“The service was excellent.”
Reviewer describes the product as excellent.
“Excellent product”
Customer service refused a return saying they don't accept opened packaging.
“no you can’t return them because we don’t want to send you second hand pants.”
Product is great and quick delivery option was useful for a present.
“Great product and good to have the option of quick delivery for a present”
Product had a great fit and met the reviewer's expectations.
“Great fit just what I wanted.”
Company was very easy to shop from and provided great service.
“A very easy company to shop from and great service”
Service was good and items were delivered on time.
“Good service delivered on time”
Item arrived well packaged and promptly as advertised.
“As advertised and was delivered to me well packaged and promptly.”
Delivery was very fast according to the reviewer.
“Very fast delivery thanks”
Order did not arrive; company claimed no address despite receipt.
“they said there was no address on the package”
Great service with quick delivery and top quality.
“Great service, quick delivery, quality top”
Initially doubtful about the price, product was comfortable and washes well.
“very smooth and comfortable and washes fantastic!”
Next-day delivery paid for but the order still hadn't arrived.
“Still awaiting the delivery !”
Excellent service and the product arrived quickly.
“Excellent service, my product arrived quickly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pants & Socks is a retailer specialising in basic underwear and socks sold online in multipacks. Consumers typically evaluate the brand on sizing, delivery options and returns handling, so checking sizing guides and the returns policy is useful before purchase.