Reviewers often mention quick dispatch and an easy ordering process. Others describe refunds that never arrived, parcels that went missing, and items turning up damaged. Buyers outside Spain regularly run into unexpected import taxes and customs fees. Product opinions range from strong praise for build quality to occasional reports of early breakage.
Examples from available reviews (Sep 2025 – Mar 2026).
Perfect service with good price and fast delivery.
“Perfect service, good price and fast delivery”
Racket cracked after one use and customer service hasn't resolved it.
“after using it once there was already a crack visible in the frame of the racket.”
Refund reduced to €85 and refund remains three months overdue.
“only agreed to refund 85€ for a €189 item.”
Longer delivery than advertised and £65 customs charge applied.
“Then additional 65 pounds to pay to get through customs.”
Many reviews point to fast delivery and well-protected packaging. A noticeable group describes refunds that drag on or never come through, deliveries that get moved or missed, and orders arriving damaged or poorly handled.
Several buyers say extra import taxes, Spanish VAT, and courier handling fees appeared after checkout. Fewer reviewers mention lower shelf prices than what local shops charge.
Some customers report a slow site and a glitchy iOS web app when shopping or arranging returns. Others say ordering is straightforward and tracking updates are clear.
Many reviewers say items look like the photos and feel high quality. A smaller set reports products breaking after little use and says warranty support is hard to get.
Some buyers appreciate delivery alerts and helpful updates from staff. Complaints focus on too many order-confirmation emails and replies that are slow or never arrive during returns and refund issues.
Feedback is split: plenty of five-star stories about smooth purchases sit alongside one-star accounts of refunds, customs charges, and damaged goods. The final takeaway often depends on whether delivery, returns, or customs went without problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Racket cracked after one use and customer service hasn't resolved it.
“after using it once there was already a crack visible in the frame of the racket.”
Very good service with fast shipping.
“Very good, fast shipping and we'll shipping”
Repeat shopper praises fast, smooth delivery but annoyed by Spanish links.
“everytime its fast and smooth delivery”
Refund reduced to €85 and refund remains three months overdue.
“only agreed to refund 85€ for a €189 item.”
Perfect service and fast delivery.
“Perfect and fast”
Non-EU orders still charged Spanish VAT plus import fees.
“you pay the same price as with Spanish VAT plus your non-EU VAT plus customs.”
Order mishandled: stock errors, delayed shipping and damaged product.
“receiving a damaged product.”
Website not helpful for returns; customer requests assistance.
“website is not helpful!”
Amazing service with fast shipping reported.
“Amazing service & great and fast shipping.”
Unexpected FedEx import charges hidden in small print.
“Disgraceful. Import charges from FedEx and hide behind 'small print”
Paid £9 for cover but faced £54 customs release charge.
“Paid £9 for padel racket cover - getting requested to release from customs £54 😂 absolute joke”
Racket broke after one day and warranty department unresponsive.
“after 1 day of use it was already broken.”
Good prices but website and iOS app are slow and buggy.
“site is super slow, the iOS web app is a mess”
UK buyers face import duties making purchases more expensive.
“Avoid this company if buying from the UK - hit with import duties”
Fast shipping and products matched their pictures.
“The shipping was fast, and the products were exactly as shown in the pictures.”
Returned trainers two months ago and refund still not received.
“I am still waiting for a refund, their customer service is non existent.”
Good quality, reliable service and a recommendable experience.
“Good quality, reliable service and overall nice experience. Can recommend!”
Great product; delivery was rescheduled over a weekend.
“Delivery was rescheduled over a weekend.”
Import tax not mentioned; reviewer advises to avoid.
“Forget to tell you about import tax. Avoid”
Prices excluded VAT unclear; unexpected £50 import duty incurred.
“slapped with a further £50 bill on my one padel racket.”
Fast delivery and convenient Klarna payment option.
“Fast delivery, good to have Klarna as payment option.”
Fast fulfilment, top products, but too many order confirmation emails.
“They could reduce the load of 'order confirmation' emails.”
Delayed updates and extra £59 import duty increased total cost.
“also had to pay £59 import duty on top of initial price”
Did not receive bag and refund not issued despite reminders.
“I ordered a bag for a birthday, but I never received it!!!!”
Product described as excellent quality.
“Excellent quality”
Items cheaper than in their country and arrived in good condition.
“All is cheaper then in our country.”
Waited longer than expected but parcel was nicely wrapped.
“Packet was Nicely wrapped.”
Perfect service with good price and fast delivery.
“Perfect service, good price and fast delivery”
Customer service representative Sofia kept them informed and delivered on time.
“Sofia kept me fully informed throughout.”
Reviewer is happy with their purchase.
“Happy with my purchase”
Easy ordering with regular status updates and speedy delivery.
“Ordering was very easy”
Longer delivery than advertised and £65 customs charge applied.
“Then additional 65 pounds to pay to get through customs.”
Products are great quality with fast delivery.
“Great quality for the products and fast delivery!”
Delivery date missed despite request, long delay and frustration.
“Nothing was done.”
Very fast service and top-quality products.
“All very fast and top quality”
Did not receive the parcel as expected.
“I did not receved a parcel.”
No issues; entirely satisfactory experience.
“Nothing to complain about.”
Poor customer service with disputed return, extra charges and slow responses.
“Awful customer service.”
Order missing and refund delayed despite repeated requests and urgency.
“I therefore request that my refund be processed and completed within 2–3 business days at the latest.”
Reviewer says delivery was fast.
“💨 entrega rápido”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Padel Nuestro is a Spanish retailer focused on padel equipment and accessories. It sells rackets, bags, shoes, clothing, and replacement grips through its online store. Product pages usually show specs, photos, and sizing details to help shoppers compare options. The site provides several delivery choices and payment methods for orders within Spain and abroad. Padel Nuestro also runs physical stores in Spain and offers customer support for order questions and returns.