Reviews Analysed
20
We Collect & Analyse Reviews
Padel Nuestro
Experiences & Reviews
Padel Nuestro is an online retailer specialising in padel equipment and accessories, including rackets, shoes, bags and apparel. People searching Padel Nuestro reviews typically look for information on delivery speed, product quality, returns and customer service.
Overview & Key Metrics
Positive Sentiment
65%
Latest Review
18d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Delivery is often praised for speed, but a substantial number of reviews report late, missing or delayed parcels and inconsistent fulfilment.
Share
Mixed
26%
💰
Value for money
Some customers find lower prices and good condition, while several report unexpected import or return costs that reduce perceived value.
Share
Weak
10%
⚡
User experience
Ordering and payment options (e.g. Klarna/PayPal) are generally straightforward, yet some users report missing order visibility and slow refund handling.
Share
Mixed
11%
🔧
Product quality
Most reviewers comment positively on product condition and quality, noting well-packaged, top-quality rackets, shoes and bags on arrival.
Share
Strong
11%
📞
Communication
Communication shows wide variation: a minority praise regular updates, while many report slow or absent responses, late updates and refund delays.
Share
Weak
15%
⭐
Overall experience
Many customers report positive purchases and prompt fulfilment, but a notable portion experienced non-delivery, slow refunds or poor customer-service handling.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
So easy to deal with a very efficient company.
"Hi, this was the first time I had placed an online purchase. Sofia kept me fully informed throug..."
Sue Fletcher
Trustpilot
Sep 30, 2025
Featured for: Clear communication; timely delivery example
AWFUL
"Awful customer service. Sent back a pair of shoes due to wrong size, and you tried to make it look like I wore the shoes not to reimburse me. Then you..."
Virginia
Trustpilot
Sep 30, 2025
Featured for: Detailed negative return and service complaint
Ordered on 12th sept 2025
"Ordered on 12th sept 2025, money taken straight away, never received any update until 17th sept after I emailed for an update, racket arrived..."
Guest
Trustpilot
Sep 30, 2025
Featured for: Import duty and late update example
Great quality for the products and fast…
"Great quality for the pr..."
Niilokakskaks
Trustpilot
Sep 30, 2025
Featured for: Positive product quality and fast delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
T
Tuomas
trustpilot.com
Sep 30, 2025
Fast delivery
Fast delivery, good to hav...
s
sebastian
trustpilot.com
Sep 30, 2025
excellent webshop
all good, got what i ordered fast, products are top, great websho...
G
Guest
trustpilot.com
Sep 30, 2025
Ordered on 12th sept 2025
Ordered on 12th sept 2025, money taken straight away, never received any update until 17th sept after I emailed for an update, racket arrived...
R
Rémy Pialoux
trustpilot.com
Sep 30, 2025
I ordered a bag for a birthday
I ordered a bag for a birthday, but I never received it!!!! I was asked for a refund, but I never received it despite several remind...
F
Faraz
trustpilot.com
Sep 30, 2025
Excellent quality
...
S
Sergei
trustpilot.com
Sep 30, 2025
Thank you
Thank you. All is cheaper then...
f
frieda Lubberdink
trustpilot.com
Sep 30, 2025
Waited a long time for great products
I had to wait a longer time than a...
M
Mramor Matias
trustpilot.com
Sep 30, 2025
Perfect service
Perfect service, good...
S
Sue Fletcher
trustpilot.com
Sep 30, 2025
So easy to deal with a very efficient company.
Hi, this was the first time I had placed an online purchase. Sofia kept me fully informed throug...
F
F Mira
trustpilot.com
Sep 30, 2025
Happy with the service
...
A
Andrew
trustpilot.com
Sep 30, 2025
Ordering was very easy and I was…
Ordering was very easy and I was updated in the status of my order reg...
T
Tb
trustpilot.com
Sep 30, 2025
Don’t Order from UK
Took a lot longer than advertised on website. I tried to chase then they said was delivered 2 weeks before...
N
Niilokakskaks
trustpilot.com
Sep 30, 2025
Great quality for the products and fast…
Great quality for the pr...
D
Dirk Senekal
trustpilot.com
Sep 30, 2025
Nothing was done
Nothing was done. As I indicated in the previous request- parcel needs to be delivered on or by 17 September as I will be...
L
Lorenzo
trustpilot.com
Sep 30, 2025
All very fast and top quality
...
A
ADONE BIKULCIUTE-LAGNEAU
trustpilot.com
Sep 30, 2025
I did not receved a parcel.
...
T
Tim
trustpilot.com
Sep 30, 2025
Perfect
...
V
Virginia
trustpilot.com
Sep 30, 2025
AWFUL
Awful customer service. Sent back a pair of shoes due to wrong size, and you tried to make it look like I wore the shoes not to reimburse me. Then you...
M
Megy
trustpilot.com
Sep 30, 2025
Urgent refund request - Order issue
When I placed my order, the payment was processed immediately, and I received a receipt confirming that the racquet would be delivered within 3–5 days...
R
Richard
trustpilot.com
Sep 30, 2025
💨 entrega rápido
...
Conclusion
Reviews show a mix of reliable product quality and recurring fulfilment or communication problems. Many customers praise product condition, packaging and fast deliveries, while others report late or missing parcels, unexpected customs or return charges and delayed refunds. If you consider ordering, check the seller's shipping terms, customs responsibilities and refund procedure beforehand. These points—delivery, customs costs and customer-service responsiveness—appear most relevant when evaluating Padel Nuestro for international purchases.