Reviews show a mix of reliable product quality and recurring fulfilment or communication problems. Many customers praise product condition, packaging and fast deliveries, while others report late or missing parcels, unexpected customs or return charges and delayed refunds. If you consider ordering, check the seller's shipping terms, customs responsibilities and refund procedure beforehand. These points—delivery, customs costs and customer-service responsiveness—appear most relevant when evaluating Padel Nuestro for international purchases.
Examples from available reviews (Sep 2025 – Feb 2026).
Customer service representative Sofia kept them informed and delivered on time.
“Sofia kept me fully informed throughout.”
Poor customer service with disputed return, extra charges and slow responses.
“Awful customer service.”
Delayed updates and extra £59 import duty increased total cost.
“also had to pay £59 import duty on top of initial price”
Products are great quality with fast delivery.
“Great quality for the products and fast delivery!”
Delivery is often praised for speed, but a substantial number of reviews report late, missing or delayed parcels and inconsistent fulfilment.
Some customers find lower prices and good condition, while several report unexpected import or return costs that reduce perceived value.
Ordering and payment options (e.g. Klarna/PayPal) are generally straightforward, yet some users report missing order visibility and slow refund handling.
Most reviewers comment positively on product condition and quality, noting well-packaged, top-quality rackets, shoes and bags on arrival.
Communication shows wide variation: a minority praise regular updates, while many report slow or absent responses, late updates and refund delays.
Many customers report positive purchases and prompt fulfilment, but a notable portion experienced non-delivery, slow refunds or poor customer-service handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Racket cracked after one use and customer service hasn't resolved it.
“after using it once there was already a crack visible in the frame of the racket.”
Very good service with fast shipping.
“Very good, fast shipping and we'll shipping”
Repeat shopper praises fast, smooth delivery but annoyed by Spanish links.
“everytime its fast and smooth delivery”
Refund reduced to €85 and refund remains three months overdue.
“only agreed to refund 85€ for a €189 item.”
Perfect service and fast delivery.
“Perfect and fast”
Non-EU orders still charged Spanish VAT plus import fees.
“you pay the same price as with Spanish VAT plus your non-EU VAT plus customs.”
Order mishandled: stock errors, delayed shipping and damaged product.
“receiving a damaged product.”
Website not helpful for returns; customer requests assistance.
“website is not helpful!”
Amazing service with fast shipping reported.
“Amazing service & great and fast shipping.”
Unexpected FedEx import charges hidden in small print.
“Disgraceful. Import charges from FedEx and hide behind 'small print”
Paid £9 for cover but faced £54 customs release charge.
“Paid £9 for padel racket cover - getting requested to release from customs £54 😂 absolute joke”
Racket broke after one day and warranty department unresponsive.
“after 1 day of use it was already broken.”
Good prices but website and iOS app are slow and buggy.
“site is super slow, the iOS web app is a mess”
UK buyers face import duties making purchases more expensive.
“Avoid this company if buying from the UK - hit with import duties”
Fast shipping and products matched their pictures.
“The shipping was fast, and the products were exactly as shown in the pictures.”
Returned trainers two months ago and refund still not received.
“I am still waiting for a refund, their customer service is non existent.”
Good quality, reliable service and a recommendable experience.
“Good quality, reliable service and overall nice experience. Can recommend!”
Great product; delivery was rescheduled over a weekend.
“Delivery was rescheduled over a weekend.”
Import tax not mentioned; reviewer advises to avoid.
“Forget to tell you about import tax. Avoid”
Prices excluded VAT unclear; unexpected £50 import duty incurred.
“slapped with a further £50 bill on my one padel racket.”
Fast delivery and convenient Klarna payment option.
“Fast delivery, good to have Klarna as payment option.”
Fast fulfilment, top products, but too many order confirmation emails.
“They could reduce the load of 'order confirmation' emails.”
Delayed updates and extra £59 import duty increased total cost.
“also had to pay £59 import duty on top of initial price”
Did not receive bag and refund not issued despite reminders.
“I ordered a bag for a birthday, but I never received it!!!!”
Product described as excellent quality.
“Excellent quality”
Items cheaper than in their country and arrived in good condition.
“All is cheaper then in our country.”
Waited longer than expected but parcel was nicely wrapped.
“Packet was Nicely wrapped.”
Perfect service with good price and fast delivery.
“Perfect service, good price and fast delivery”
Customer service representative Sofia kept them informed and delivered on time.
“Sofia kept me fully informed throughout.”
Reviewer is happy with their purchase.
“Happy with my purchase”
Easy ordering with regular status updates and speedy delivery.
“Ordering was very easy”
Longer delivery than advertised and £65 customs charge applied.
“Then additional 65 pounds to pay to get through customs.”
Products are great quality with fast delivery.
“Great quality for the products and fast delivery!”
Delivery date missed despite request, long delay and frustration.
“Nothing was done.”
Very fast service and top-quality products.
“All very fast and top quality”
Did not receive the parcel as expected.
“I did not receved a parcel.”
No issues; entirely satisfactory experience.
“Nothing to complain about.”
Poor customer service with disputed return, extra charges and slow responses.
“Awful customer service.”
Order missing and refund delayed despite repeated requests and urgency.
“I therefore request that my refund be processed and completed within 2–3 business days at the latest.”
Reviewer says delivery was fast.
“💨 entrega rápido”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Padel Nuestro is an online retailer specialising in padel equipment and accessories, including rackets, shoes, bags and apparel. People searching Padel Nuestro reviews typically look for information on delivery speed, product quality, returns and customer service.