Many reviewers mention quick dispatch, secure packaging, and competitive prices for PC parts and gaming gear. Several long-term customers describe consistently good purchases and repeat orders. A clear cluster of complaints points to damaged or non-working items and slow or unhelpful after-sales support. Reviews split between reliably smooth fulfilment and a smaller but meaningful set of quality and communication problems.
Examples from available reviews (Dec 2022 – Mar 2026).
Product was excellent, competitively priced, with quick service.
“Excellent product at a competitive price.”
Long-term customer with no issues over a decade.
“well over a decade never had any issues with them.”
PC arrived late with faulty PSU earthing causing sparking; no response.
“USB ports sparked whenever an external HDD USB cable approached the PC.”
Customer reports rude, unhelpful service and items not dispatched.
“Disgusting customer service- take money anc do not dispatch items.”
Most reviews describe fast dispatch, next-day or multi-day delivery, and careful packaging. Some reviewers report late shipping, missing items, or deliveries held up by customer-service steps. Overall, many customers see dependable logistics, while others run into repeat fulfilment slip-ups.
Reviewers often highlight competitive pricing and good value on parts and systems. Some specifically point to strong deals on graphics cards and built PCs. Price complaints are rare, and value comments are mostly positive.
Many customers say ordering is straightforward and describe repeat buying over years. Others report frustrating after-purchase experiences and urge people not to order because of the hassle. Most experiences read as smooth, with a noticeable minority describing major friction.
Many reviews say items arrived in good condition and worked as expected. Several strong complaints describe dead or damaged products on arrival, including motherboards, PSUs, and graphics cards. These faulty-item reports come up repeatedly and represent serious incidents for the buyers affected.
Positive reviews mention helpful support and clear contact during returns and replacements. Several complaints describe slow replies, no dispatch ETA, rude staff, and difficulty getting refunds or replacements. Communication problems appear often enough to sit alongside the positive reports as a recurring issue.
Many reviewers report satisfying purchases and continued loyalty. A group of highly negative reviews describes product failures and poor aftercare, leading to returns, delays, and strong dissatisfaction. Overall, the picture is split between reliable purchases and a noticeable set of problematic orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: March 2026
PC arrived late with faulty PSU earthing causing sparking; no response.
“USB ports sparked whenever an external HDD USB cable approached the PC.”
Dispatched promptly and well packed despite rough handling; everything worked.
“Everything working would definitely recommend.”
Graphics card arrived damaged and replacement was delayed despite poor service.
“arrive scratched with a bent IO shield”
Customer says service delays prevent returning faulty items.
“Bad customer service using delay techniques so you cant return faulty items.”
Paid for Saturday delivery but order wasn't shipped on Friday.
“they didn't even bother to ship it on the Friday.”
Wrong-colour, damaged item and no response for nearly two weeks.
“no response for nearly 2 weeks...”
Customer reports rude, unhelpful service and items not dispatched.
“Disgusting customer service- take money anc do not dispatch items.”
Very unprofessional and dishonest customer service, says reviewer.
“Very unprofessional customer service.”
Very bad experience; reviewer advises buying elsewhere.
“Very bad experience”
One short item was replaced at their cost and the order arrived promptly.
“cannot fault the quality of their customer service - thanks OCUK :-)”
Next-day delivery wasn't shipped without repeated complaints.
“it will not even get shipped without contacting and complaining to the sales team”
Returned a faulty motherboard but seller blamed customer for damage.
“they returning my board due to damage of the cpu socket pins.”
Address mismatch caused delivery failure and required many calls and chats.
“they could not deliver my package due to an incorrect address”
Ordered in-stock items but received no communication and no dispatch ETA.
“no eta on dispatch.”
Reviewer advises against ordering due to excessive hassle.
“dont order from them, its not worth the hassle”
Order arrived missing items and customer service was unhelpful.
“My son was so disappointed as it was an Xmas gift.”
Delivery failed and refund delayed while customer waited with poor support.
“sorry not until we get our goods back from DPD”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Overclockers UK is a UK retailer focused on PC hardware and gaming equipment. It sells components including motherboards, graphics cards, processors, memory, storage, cases, and power supplies, plus peripherals and accessories. Customers can buy individual parts or order complete pre-built or custom-configured gaming PCs through its online store. Product pages show technical specs and images to support comparisons. Items come with manufacturer warranties and standard returns information, and the company provides support channels for sales and service questions.