Reviews Analysed
21
We Collect & Analyse Reviews
OutdoorGear UK
Experiences & Reviews
OutdoorGear UK is a UK-based online retailer of outdoor clothing and equipment that sells via its e-commerce site and third-party marketplaces. The business offers a range of consumer outdoor products and multiple delivery options across the UK. People researching OutdoorGear UK typically look for information about pricing, delivery times, returns policy and customer support.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
19d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many customers report fast order handling and helpful staff; several reviews cite poor aftercare, returns disputes and inconsistent responses.
Share
Mixed
28%
💰
Value for money
Numerous reviewers highlight competitive pricing and significant savings, often noting items substantially cheaper than other sellers.
Share
Strong
17%
⚡
User experience
Small sample points to website and ordering issues: stock inaccuracies, missing confirmation emails and packaging unsuitable for gifts.
Share
Weak
5%
🔧
Product quality
Reports vary: many receive items as expected, while others report damaged, faded or ‘not fit for purpose’ goods requiring returns or refunds.
Share
Mixed
9%
📞
Communication
Several customers praise prompt despatch emails and tracking links; others describe tracking failures, cancelled orders and unhelpful replies.
Share
Mixed
12%
⭐
Overall experience
Overall impressions lean positive because of price and speed, but repeated issues with returns, product condition and support reduce confidence.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – September 2025).
Highly recommended ⭐⭐⭐⭐⭐
"Ordered a Terra Nova tent on Friday at 2.15pm. Despatch email and DPD link received at 2.30pm. Delivered Saturday at 11.55am. That's 21 hours from ord..."
Yorkshire pudding
Trustpilot
Sep 30, 2025
Featured for: fast delivery and clear communication
Their customer service is appalling
"Their customer service is appalling. They will not take responsibility for selling ‘not fit..."
Percy Hill
Trustpilot
Sep 30, 2025
Featured for: explicit negative customer service complaint
Again the excuses this company has…
"Again the excuses this company has given me are shocking thinking am stupid am a single parent father trusted this firm to send me a pair off hunter w..."
Stuart
Trustpilot
Sep 30, 2025
Featured for: product condition and returns dispute
Great aftersales experience...
"I reluctantly decided the tent I'd ordered didn't suit my needs - no fault of OutdoorGear UK. Returned it unused and within hours of them receiving it..."
Si Taylor
Trustpilot
Sep 30, 2025
Featured for: prompt refund and clear returns
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Steve Allen
trustpilot.com
Sep 30, 2025
Excellent Service
Excellent service. Ordered Max Trax mounting bolts on Thursday evening and they arrived this morning (Saturday) even though expected d...
P
Percy Hill
trustpilot.com
Sep 30, 2025
Their customer service is appalling
Their customer service is appalling. They will not take responsibility for selling ‘not fit...
V
Vicky rowan
trustpilot.com
Sep 30, 2025
Found a jack wolfskin parka online from…
Found a jack wolfskin parka online from this company , the coat was half the price of other companies, savin...
Y
Yorkshire pudding
trustpilot.com
Sep 30, 2025
Highly recommended ⭐⭐⭐⭐⭐
Ordered a Terra Nova tent on Friday at 2.15pm. Despatch email and DPD link received at 2.30pm. Delivered Saturday at 11.55am. That's 21 hours from ord...
T
Tommy Sproul
trustpilot.com
Sep 30, 2025
Out of stock gloves, but great customer service.
Ordered a pair of hestra gloves which ended up to be out of stock (not updated properly on website). The team emailed me straight away and arranged se...
S
Simon Foxall
trustpilot.com
Sep 30, 2025
One very happy customer
Having been looking for a fjallraven greenland winter jacket without paying about £350 for ages, I couldn't believe...
S
Stuart
trustpilot.com
Sep 30, 2025
Again the excuses this company has…
Again the excuses this company has given me are shocking thinking am stupid am a single parent father trusted this firm to send me a pair off hunter w...
N
Nirmal Daniel
trustpilot.com
Sep 30, 2025
Great products at a good price
Ordered a couple of freeze blocks and winter gloves from Outdoor gear. Unfortunately one of freeze blocks was damaged during transit. I contacted the...
S
Si Taylor
trustpilot.com
Sep 30, 2025
Great aftersales experience...
I reluctantly decided the tent I'd ordered didn't suit my needs - no fault of OutdoorGear UK. Returned it unused and within hours of them receiving it...
S
Spacefrog
trustpilot.com
Sep 30, 2025
I bought a pair of size 8 Hunter boots…
I bought a pair of size 8 Hunter boots from OutdoorGear UK LTD, otherwise known as OutdoorGear Outdoor Experts that sell on amazon, the boots were to...
I
Ian Tumanow
trustpilot.com
Sep 30, 2025
Hestra ski gloves ordered via website
Very well priced pair of Hestra ski gloves ordered in the last week before Xmas. Didn’t need or expect to see them until after Xmas. But order taken,...
D
Davey B
trustpilot.com
Sep 30, 2025
Competitively priced Fjallraven jacket
Competitively priced Fjallraven jacket, ordered it on the one day, it arrived the next! I ordered the wrong size so sent it back, a day and a half lat...
M
Mrs j c
trustpilot.com
Sep 30, 2025
order cancelled
Ordered an item off ebay, as this company sells there as well, order was cancelled as " not in the warehouse" was...
J
Jess H
trustpilot.com
Sep 30, 2025
Will not use again!
Given 2 stars for the sheer speed at which I received the item. The rest of the service was pretty poor. The item itself was poorly packaged which lef...
N
Nicola
trustpilot.com
Sep 30, 2025
Highly satisfied …
Excellent price and very prompt processing of...
M
Mark Davies
trustpilot.com
Sep 30, 2025
Order
Hi, can someone contact me regarding my order please. I was tracking the order but I am unable to do it now. I...
H
Harpreet Kaur
trustpilot.com
Sep 30, 2025
Fantastic experience
I don’t usually leave a review but was so impressed with Outdoor Gear! Ordered my daughter some...
A
Andrew
trustpilot.com
Sep 30, 2025
Great Company
Great product, great p...
M
Mike L
trustpilot.com
Sep 30, 2025
Second Purchase will be Back!
This is the second pair of Fjallraven trousers I have purchased from Outdoorgear, as they were the best price I could find, they delivered next workin...
M
Mr Barry Gorman
trustpilot.com
Sep 30, 2025
Excellent
Excellent, quick service and much cheap...
Conclusion
Customer feedback shows consistent strengths in price competitiveness and fast fulfilment, with multiple buyers reporting next‑day delivery or large savings. After‑sales experiences are mixed: some customers received quick refunds and helpful exchanges, while others report disputes over returns and refusal to cover return postage. Product condition is generally fine for many purchasers, but there are several reports of damaged, faded or unsuitable items that required resolution. Prospective buyers should check stock and the seller’s returns policy, keep proof of item condition on delivery and confirm tracking or order confirmation before assuming a smooth purchase.