Customer feedback shows consistent strengths in price competitiveness and fast fulfilment, with multiple buyers reporting next‑day delivery or large savings. After‑sales experiences are mixed: some customers received quick refunds and helpful exchanges, while others report disputes over returns and refusal to cover return postage. Product condition is generally fine for many purchasers, but there are several reports of damaged, faded or unsuitable items that required resolution. Prospective buyers should check stock and the seller’s returns policy, keep proof of item condition on delivery and confirm tracking or order confirmation before assuming a smooth purchase.
Examples from available reviews (Apr 2022 – Feb 2026).
Very fast dispatch and delivery with excellent communication.
“That's 21 hours from order to delivery”
Customer service refused returns and wouldn't pay return postage.
“Their customer service is appalling.”
Received faded, patchy wellies and was offered excuses without apology.
“they are supposed to be gloss finish there all faded and patchy”
Returned unused tent and received full refund within hours.
“notified of a full refund”
Many customers report fast order handling and helpful staff; several reviews cite poor aftercare, returns disputes and inconsistent responses.
Numerous reviewers highlight competitive pricing and significant savings, often noting items substantially cheaper than other sellers.
Small sample points to website and ordering issues: stock inaccuracies, missing confirmation emails and packaging unsuitable for gifts.
Reports vary: many receive items as expected, while others report damaged, faded or ‘not fit for purpose’ goods requiring returns or refunds.
Several customers praise prompt despatch emails and tracking links; others describe tracking failures, cancelled orders and unhelpful replies.
Overall impressions lean positive because of price and speed, but repeated issues with returns, product condition and support reduce confidence.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Fast delivery and high-quality part allowed early completion.
“Excellent service.”
Customer service refused returns and wouldn't pay return postage.
“Their customer service is appalling.”
Bought parka at half price and saved over £120.
“the coat was half the price of other companies”
Very fast dispatch and delivery with excellent communication.
“That's 21 hours from order to delivery”
Out of stock issue resolved quickly with upgraded delivery and returns.
“Other than the stock issue great customer service.”
Bought jacket for much lower price and fast delivery.
“I managed to pick one up from outdoor gear for £140.”
Received faded, patchy wellies and was offered excuses without apology.
“they are supposed to be gloss finish there all faded and patchy”
Damaged item refunded or replaced promptly, company handled issue well.
“offered to send a replacement but ran out of stock so refunded me.”
Returned unused tent and received full refund within hours.
“notified of a full refund”
Complaint about inconsistent pricing on Amazon and lack of seller control.
“a separate listing for size seven hunter boots for a further forty pounds”
Order processed and delivered within two days despite holiday period.
“order taken, processed and shipped within an hour”
Fast exchanges and helpful sales team with very efficient service.
“Very very fast efficient service”
eBay order cancelled then relisted at higher price; sale not honoured.
“order was cancelled as " not in the warehouse" was them immediately relisted for more money on ebay”
Fast delivery but poor packaging left gifted item battered.
“mailing bags are all that they use as boxes are too costly”
Good price and prompt order processing encouraged repeat purchases.
“Excellent price and very prompt processing of my Fjallraven coat.”
Customer requested contact about tracking which stopped updating.
“I was tracking the order but I am unable to do it now.”
Affordable Hunters delivered within 24 hours; customer very impressed.
“arrived 24 hours later!”
Reviewer experienced great product, price and service.
“Great product, great price and great service”
Second purchase with next-day free delivery; missing order confirmation email.
“delivered next working day free of charge!”
Quick service and significantly cheaper than other online options.
“much cheaper than anywhere else online.”
Ordered a tent tarp and received it the next morning, very fast.
“I ordered a tent tarp and today at 11am it has arrived!”
I recently purchased camping equipment and outdoor clothing from OutdoorGear, and I must say that my experience was very positive. The website offers a wide range of products at reasonable prices, which made it easy for me to find what I needed while staying within my budget. Delivery costs were also quite low compared to other retailers.
What really stood out to me though was the customer service. Whenever I had a question or concern about a product, the representatives were knowledgeable and always happy to help. They even gave me some great tips on how to properly care for my gear so it lasts longer.
Overall, shopping with OutdoorGear was a great experience. From their affordable prices to their friendly customer service, I definitely recommend them for anyone looking for quality outdoor equipment and clothing.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
OutdoorGear UK is a UK-based online retailer of outdoor clothing and equipment that sells via its e-commerce site and third-party marketplaces. The business offers a range of consumer outdoor products and multiple delivery options across the UK. People researching OutdoorGear UK typically look for information about pricing, delivery times, returns policy and customer support.