Customers often mention rapid dispatch and next-day delivery. Many say they saved a lot on jackets and coats. Several describe quick refunds, replacements, and smooth exchanges. A smaller set report returns being refused, orders cancelled and then relisted at higher prices, plus items arriving damaged or badly packaged.
Examples from available reviews (Apr 2022 – Mar 2026).
Very fast dispatch and delivery with excellent communication.
“That's 21 hours from order to delivery”
Bought parka at half price and saved over £120.
“the coat was half the price of other companies”
Customer service refused returns and wouldn't pay return postage.
“Their customer service is appalling.”
Received faded, patchy wellies and was offered excuses without apology.
“they are supposed to be gloss finish there all faded and patchy”
Many service comments point to fast processing, quick exchanges, and refunds arriving on time. Some describe return problems, including refusals and cancelled orders later relisted at higher prices. These cases appear less common but strongly shape opinions.
Several reviews point to low prices and clearance deals on outerwear as a key reason for buying. A few mention uneven pricing across marketplaces and separate higher-priced listings for certain sizes.
Many customers describe an easy ordering process and a quick checkout. A small number mention missing confirmation emails or tracking links that stopped updating, which made it harder to follow orders.
Some complaints say items arrived damaged, faded, or poorly packaged. Others specifically say products met expectations and arrived in good condition.
Many reviews praise clear shipping updates and prompt dispatch messages. A minority describe communication gaps, such as lost tracking details or no order confirmation.
Most feedback highlights fast delivery and competitive pricing. A smaller but vocal group reports major problems with returns, order cancellations, and item condition. The feedback shows a clear split between frequent praise for delivery/value and occasional severe complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Fast delivery and high-quality part allowed early completion.
“Excellent service.”
Customer service refused returns and wouldn't pay return postage.
“Their customer service is appalling.”
Bought parka at half price and saved over £120.
“the coat was half the price of other companies”
Very fast dispatch and delivery with excellent communication.
“That's 21 hours from order to delivery”
Out of stock issue resolved quickly with upgraded delivery and returns.
“Other than the stock issue great customer service.”
Bought jacket for much lower price and fast delivery.
“I managed to pick one up from outdoor gear for £140.”
Received faded, patchy wellies and was offered excuses without apology.
“they are supposed to be gloss finish there all faded and patchy”
Damaged item refunded or replaced promptly, company handled issue well.
“offered to send a replacement but ran out of stock so refunded me.”
Returned unused tent and received full refund within hours.
“notified of a full refund”
Complaint about inconsistent pricing on Amazon and lack of seller control.
“a separate listing for size seven hunter boots for a further forty pounds”
Order processed and delivered within two days despite holiday period.
“order taken, processed and shipped within an hour”
Fast exchanges and helpful sales team with very efficient service.
“Very very fast efficient service”
eBay order cancelled then relisted at higher price; sale not honoured.
“order was cancelled as " not in the warehouse" was them immediately relisted for more money on ebay”
Fast delivery but poor packaging left gifted item battered.
“mailing bags are all that they use as boxes are too costly”
Good price and prompt order processing encouraged repeat purchases.
“Excellent price and very prompt processing of my Fjallraven coat.”
Customer requested contact about tracking which stopped updating.
“I was tracking the order but I am unable to do it now.”
Affordable Hunters delivered within 24 hours; customer very impressed.
“arrived 24 hours later!”
Reviewer experienced great product, price and service.
“Great product, great price and great service”
Second purchase with next-day free delivery; missing order confirmation email.
“delivered next working day free of charge!”
Quick service and significantly cheaper than other online options.
“much cheaper than anywhere else online.”
Ordered a tent tarp and received it the next morning, very fast.
“I ordered a tent tarp and today at 11am it has arrived!”
I recently purchased camping equipment and outdoor clothing from OutdoorGear, and I must say that my experience was very positive. The website offers a wide range of products at reasonable prices, which made it easy for me to find what I needed while staying within my budget. Delivery costs were also quite low compared to other retailers.
What really stood out to me though was the customer service. Whenever I had a question or concern about a product, the representatives were knowledgeable and always happy to help. They even gave me some great tips on how to properly care for my gear so it lasts longer.
Overall, shopping with OutdoorGear was a great experience. From their affordable prices to their friendly customer service, I definitely recommend them for anyone looking for quality outdoor equipment and clothing.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
OutdoorGear UK runs an online shop for outdoor clothing, footwear, and camping gear. It lists categories like waterproof jackets, walking boots, tents, rucksacks, and camping accessories. Product pages show descriptions, sizing help, and delivery information. The site takes common card payments and offers customer support by email and phone.