Reviews Analysed
21
We Collect & Analyse Reviews
Outdoor Look
Experiences & Reviews
Outdoor Look is an online retailer specialising in outdoor clothing, footwear and accessories. It stocks branded and own-label items across seasonal ranges and caters to consumers seeking waterproof, insulated and casual outdoor gear. People searching reviews typically look for information about sizing, delivery, returns and product durability.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
19d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviewers praise quick dispatch and reliable delivery; some report issues with returns, exchanges and unresolved refund queries.
Share
Strong
23%
💰
Value for money
Many customers comment on competitive pricing, sales and perceived good value; isolated complaints concern return costs.
Share
Strong
12%
⚡
User experience
Site navigation and ordering are frequently described as easy, with straightforward checkout and tracking noted by several buyers.
Share
Strong
7%
🔧
Product quality
Products are commonly described as true to description: warm, waterproof and well made; sizing and fit are generally accurate.
Share
Strong
19%
📞
Communication
Most reviewers report clear email updates and prompt replies; a few mention slow or missing responses around refunds or returns.
Share
Strong
11%
⭐
Overall experience
Overall sentiment is positive with many repeat customers and recommendations; a small number report unresolved return-related problems.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Great experience and quick delivery
"Really easy ordering, tracking and quick delivery. The coat was exactly as described and true to the measurements, which made picking the right size e..."
Amy Coull
Trustpilot
Sep 30, 2025
Featured for: Covers ordering, delivery, product, communication
Returns are NOT FREE!
"Please be careful! There is no information that the return of the product is not free!..."
Olha Hrytsiv
Trustpilot
Sep 30, 2025
Featured for: Highlights returns and refund issue
Shoes
"I ordered a pair of size euro 44 shoes and they were too tiny; I contacted to request an exchange, but they refused.
They instructed me to send them back with a photo and they'd give me a new set.
I mailed them back but didn't hear anything back from them, so I called them again and they told me that my refund had been handled and that I had received the replacement pair.
I know this isn't correct because I don't have them.
I'm in love with these shoes.
I've been wearing them to work and they're comfy enough for me to stand/walk all day.
I have a pair of Birkenstocks, but they are larger and shorter than these. "
Ross Candy
Collected.reviews
Nov 26, 2021
Featured for: Positive product, problematic exchange communication
I was delighted with my purchase from…
"I was delighted with my purchase from Outdoor Look. From ordering to delivery, the whole process was smooth and efficient. I was emailed regularly wit..."
Della Robins
Trustpilot
Sep 30, 2025
Featured for: Describes product quality and clear updates
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Marcin Gramsa
trustpilot.com
Sep 30, 2025
Great value
Much better value then original manufacturers' website. Good communication, prompt response...
S
Sue Greenwood
trustpilot.com
Sep 30, 2025
Happy Customer
Good communication with seller and fast delivery...
A
Amy Coull
trustpilot.com
Sep 30, 2025
Great experience and quick delivery
Really easy ordering, tracking and quick delivery. The coat was exactly as described and true to the measurements, which made picking the right size e...
d
david keen
trustpilot.com
Sep 30, 2025
Great products at reasonable prices and…
Great products at reasonable pric...
J
Joshua Thornton
trustpilot.com
Sep 30, 2025
Short wellington boots that fit well…
Short wellington boots that fit well and keep fee...
O
Olha Hrytsiv
trustpilot.com
Sep 30, 2025
Returns are NOT FREE!
Please be careful! There is no information that the return of the product is not free!...
S
Sue Pargeter
trustpilot.com
Sep 30, 2025
I got what I wanted!
I was able to get a pair of Craghoppers trousers in a style that has (very a...
M
Maddy W
trustpilot.com
Sep 30, 2025
Great product
Great product, quick deli...
P
Pat
trustpilot.com
Sep 30, 2025
Easy to order
Easy to order. Item arrived quicker than e...
J
Jacqueline Bloom
trustpilot.com
Sep 30, 2025
Outdoor Look are great
...
S
Samantha Hacker
trustpilot.com
Sep 30, 2025
Nice cosy wellies
Liked the wellies,good quality warm a...
T
Tracy
trustpilot.com
Sep 30, 2025
These ankle wellies were a great buy…
These ankle wellies were a great buy were half price excellent quality and fur...
J
John Claybourne
trustpilot.com
Sep 30, 2025
Upgrade to older jacket .
Upgrade to older jacket . St...
H
HELEN
trustpilot.com
Sep 30, 2025
Lovely service from this company.
Lovely service from this company.. Good price for boots I was looking for and despatched very quickly even though it...
B
Bernice Gallagher
trustpilot.com
Sep 30, 2025
Ease of ordering
Ease of ordering. Good communicat...
D
Della Robins
trustpilot.com
Sep 30, 2025
I was delighted with my purchase from…
I was delighted with my purchase from Outdoor Look. From ordering to delivery, the whole process was smooth and efficient. I was emailed regularly wit...
S
Stephen
trustpilot.com
Sep 30, 2025
Very easy site to navigate
Very easy site to navigate, lots to choos...
A
Alan
trustpilot.com
Sep 30, 2025
Great purchase
Very quick delivery and high quality produc...
M
Mpumelelo Mhlanga
trustpilot.com
Sep 30, 2025
Brilliant experience and value for your…
Brilliant experience an...
K
Kay Williams
trustpilot.com
Sep 30, 2025
Joules bodywarmer was just the right…
Joules bodywarmer was just the right colour and fit. I already have a navy one so thought it would be...
Conclusion
Reviews indicate Outdoor Look delivers products that match descriptions and offer good value, with frequent praise for fast dispatch and easy ordering. Communication via email and delivery updates is commonly noted, although some customers report occasional slow or missing responses when chasing refunds or returns. Size and fit are often reported as accurate, but buyers should check size guides before ordering. If returns or exchanges are a concern, review the returns policy and keep proof of postage and any correspondence to support resolution.