Reviews indicate Outdoor Look delivers products that match descriptions and offer good value, with frequent praise for fast dispatch and easy ordering. Communication via email and delivery updates is commonly noted, although some customers report occasional slow or missing responses when chasing refunds or returns. Size and fit are often reported as accurate, but buyers should check size guides before ordering. If returns or exchanges are a concern, review the returns policy and keep proof of postage and any correspondence to support resolution.
Examples from available reviews (Nov 2021 – Feb 2026).
Easy ordering, accurate sizing, great communication and quick delivery.
“The coat was exactly as described and true to the measurements”
Customer complained returns cost £6 and hidden return information.
“Returns are NOT FREE!”
Shoes were too small and the exchange/refund process failed.
“I mailed them back but didn't hear anything back from them”
Smooth, efficient ordering and delivery with regular updates and good coat.
“From ordering to delivery, the whole process was smooth and efficient.”
Most reviewers praise quick dispatch and reliable delivery; some report issues with returns, exchanges and unresolved refund queries.
Many customers comment on competitive pricing, sales and perceived good value; isolated complaints concern return costs.
Site navigation and ordering are frequently described as easy, with straightforward checkout and tracking noted by several buyers.
Products are commonly described as true to description: warm, waterproof and well made; sizing and fit are generally accurate.
Most reviewers report clear email updates and prompt replies; a few mention slow or missing responses around refunds or returns.
Overall sentiment is positive with many repeat customers and recommendations; a small number report unresolved return-related problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Great product and service led to a repeat order.
“Great product -great service.”
Found much better value and received prompt communication.
“Much better value then original manufacturers' website.”
Good communication, fast delivery and a great price waterproof.
“Good communication with seller and fast delivery..”
Easy ordering, accurate sizing, great communication and quick delivery.
“The coat was exactly as described and true to the measurements”
Products were reasonable priced and delivered quickly.
“Great products at reasonable prices and fast delivery.”
Boots fitted well, kept feet warm and arrived promptly.
“Short wellington boots that fit well and keep feet warm.”
Customer complained returns cost £6 and hidden return information.
“Returns are NOT FREE!”
Found discontinued trousers and they arrived promptly as wanted.
“They arrived promptly and were what I wanted.”
Product was great, delivered quickly and suited needs.
“Great product, quick delivery, perfect for my needs”
Ordering was easy and item arrived sooner than expected.
“Item arrived quicker than expected, well packed & just what I wanted.”
Reviewer says Outdoor Look are great.
“Outdoor Look are great”
Wellies were good quality, warm, true to size and delivered quickly.
“good quality warm and true to Size”
Ankle wellies were half-price, excellent quality and fur-lined.
“were half price excellent quality and fur lined”
Upgraded to older jacket; still same good updated jacket.
“Still same good updated jacket.”
Company provided lovely service, good price and quick dispatch.
“Lovely service from this company..”
Ordering was easy with good communication, value and prompt delivery.
“Ease of ordering. Good communication. Great value. Prompt delivery”
Smooth, efficient ordering and delivery with regular updates and good coat.
“From ordering to delivery, the whole process was smooth and efficient.”
Website was easy to navigate with easy ordering and quick delivery.
“Very easy site to navigate, lots to choose from and easy ordering , quick delivery.”
High-quality, warm and waterproof product delivered very quickly.
“Warm and waterproof, just as advertised.”
Reviewer found the experience brilliant and good value for money.
“Brilliant experience and value for your money.”
Bodywarmer had the right colour and fit and was dispatched quickly.
“Joules bodywarmer was just the right colour and fit.”
Customer service was fantastic but delivery service was terrible.
“the delivery service is terrible”
Repeat purchase with great quality and fast delivery.
“great quality & fast delivery.”
Staff provided great service; balustrade has not yet been installed.
“Great service from the staff helping with the order to the delivery guy.”
Gate was well constructed but overpriced with small instructions and design flaw.
“Well constructed but rather overpriced spring hinged gate.”
Excellent service, support and advice with a particularly helpful staff member.
“received excellent service, support and advice when ordering my decking.”
Customer was very impressed with the service.
“We have been very impressed with the service.”
Magnificent service and support; replacement part sent promptly when needed.
“without any quibbling, sent a replacement part out which arrived the next day.”
Very quick delivery and convenient pickup from depot, highly recommended.
“Very quick delivery.”
Boards arrived with incorrect lengths and complaint received no reply.
“They were all slightly either too long or too short.”
Product is truly frost and sunlight resistant with great service.
“Excellent quality product that is truley frost and sunlight resistant.”
First class service with perfect delivery and product.
“First class service perfect delivery and product,”
Arrived early and the fern looks very nice; customer happy.
“Arrived early very nice looking Fern very happy thank you 😊”
Very good service, lovely product and efficient friendly delivery.
“delivery was very efficient and drive very friendly and upbeat”
Good service, quality product and timely, well-informed delivery.
“Was kept informed about process of order and delivery which was very quick.”
Helpful service and quick delivery; courier company was excellent.
“Courier company is excellent.”
Second-time order; artificial wall coverings are high quality and look fantastic.
“such good quality & looks fantastic”
Highly professional service from ordering to delivery; helpful staff sorted order.
“Ellie was very helpful and very efficient and sorted my order out no problem.”
Good service and updates, but product delayed due to logistics bankruptcy.
“I haven't received the product because the logistics Co has gone bankrupt.”
I ordered a pair of size euro 44 shoes and they were too tiny; I contacted to request an exchange, but they refused.
They instructed me to send them back with a photo and they'd give me a new set.
I mailed them back but didn't hear anything back from them, so I called them again and they told me that my refund had been handled and that I had received the replacement pair.
I know this isn't correct because I don't have them.
I'm in love with these shoes.
I've been wearing them to work and they're comfy enough for me to stand/walk all day.
I have a pair of Birkenstocks, but they are larger and shorter than these.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Outdoor Look is an online retailer specialising in outdoor clothing, footwear and accessories. It stocks branded and own-label items across seasonal ranges and caters to consumers seeking waterproof, insulated and casual outdoor gear. People searching reviews typically look for information about sizing, delivery, returns and product durability.