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We Collect & Analyse Reviews

Ottoman Hands
Experiences & Reviews

Ottoman Hands is an online jewellery brand selling necklaces, rings, bracelets and earrings with heritage‑inspired designs. The company presents handcrafted pieces and sells direct to consumers through its website and third‑party stockists. Consumers searching reviews typically look for information on material quality, delivery, returns and customer service.

Overview & Key Metrics

Reviews Analysed 17
Positive Sentiment 59%
Latest Review 18d
Overall Rating
3.4

Our Analysis

🎯

Service quality

Service reports are inconsistent: several customers praise helpful staff and easy returns, while others describe delayed or automated replies and unresolved refunds.

Share
13%
Mixed
💰

Value for money

Perceived value varies: some buyers find pieces good value, but several customers report rapid tarnishing and refund/fee issues that reduce value for money.

Share
7%
Weak

User experience

Many customers report fast delivery and straightforward online returns; however a notable number experienced delayed shipping, returns problems or difficult refunds.

Share
19%
Mixed
🔧

Product quality

Product reports diverge: many reviewers praise craftsmanship, design and durability, while a significant group report quick tarnishing, mismatches and quality‑control issues.

Share
22%
Mixed
📞

Communication

Communication quality is uneven: some customers received clear, helpful replies, while others report no response, delayed replies or automated 'AI' answers.

Share
13%
Mixed

Overall experience

Overall experiences are split between repeat, satisfied buyers praising quality and delivery, and buyers reporting poor quality, late refunds and communication failures.

Share
25%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 17 reviews

All Customer Reviews

Sources: Trustpilot (16) · Collected.reviews (1) · Quotes shortened · As of: September 2025

C
CC
trustpilot.com Sep 30, 2025

My favourite jewellery shop

I first purchased some earrings from Ottoman Hands after seeing them in House of Dragon. It has since become...

P
Portia Conn
trustpilot.com Sep 30, 2025

Absolutely terrible experience with…

Absolutely terrible experience with this company. Will never buy from them again. I am waiting on a refund for a return that was sent back almost 3 we...

C
Cass Skye
trustpilot.com Sep 30, 2025

Quality is so poor..

So upset, I was so happy to find this brand because of the beautiful designs but sadly both the ring and necklace I b...

K
Kathryn Polley
trustpilot.com Sep 30, 2025

I have ordered or been given several…

I have ordered or been given several pieces from Ottoman hands, including necklaces, earrings, rings and bracelets. I've loved them all and wear them...

M
Mary Leung
trustpilot.com Sep 30, 2025

Great quality!

Love my new set of jewellery from Ottoman hands! The quality is stun...

R
Rebec
trustpilot.com Sep 30, 2025

Best jewellery I’ve bought!

Wow! The jewellery is stunning! Even better in real life! The quality is amazing and I love the cute packaging....

P
Poppy
trustpilot.com Sep 30, 2025

Stunning jewellery

Just love this brand so much! Went back for another order recently as delivery was so fast and t...

C
Cat D
trustpilot.com Sep 30, 2025

Great jewellery - fast delivery

This is my second time buying from Ottoman, and it was all great. I love their gemstones and I always get compliments when I wear their pieces. Very f...

D
David M
trustpilot.com Sep 30, 2025

Really happy with the quality of items…

Really happy with the quality of items I have bought for my girlfriend...

C
Concerto-M minor
trustpilot.com Sep 30, 2025

BUYER BEWARE!

I ordered a week ago and contacted the seller but got no reply. I don't know when I will r...

E
Eleni
trustpilot.com Sep 30, 2025

Terrible quality, don't waste your money

I bought 4 rings directly from the website: Amalfi Pearl Cocktail Ring, Apollon Gold Cocktail Ring, Sabina Gold Stacking Ring and Blair Chain Stacking...

h
happy customer
trustpilot.com Sep 30, 2025

Wish I’d read the reviews

Wish I’d read the reviews. Bought a £69 necklace, quality was not worth that. They also charge a £3 “handling fee” i...

R
Ros Smith
trustpilot.com Sep 30, 2025

Surprised and disappointed by this…

Surprised and disappointed by this company. They advertise a necklace as being made up of natural pearls, turquoise and lapis beads, (with gold-plated...

S
Sammie
trustpilot.com Sep 30, 2025

I wouldn't if you like to match

Earrings didn't match each other (beyond what is acceptable variance in a handmade product), replacements were attached backwards! First pair can'...

s
sun
trustpilot.com Sep 30, 2025

Disappointing Service

Disappointing service website says 2 to 3 days delivery order placed on the 3rd still haven't received the goods. Misleading to pu...

J
Jack Felstead
trustpilot.com Sep 30, 2025

I ordered a number of items for my…

I ordered a number of items for my girlfriend and she was absolutely delighte...

R
Rafael Ruecker
Collected.reviews Jun 02, 2022

A beautiful collection of handcrafted & sustainable jewellery - A review on Ottoman Hands

I recently purchased a piece of jewellery from Ottoman Hands and was extremely pleased with my experience. Their commitment to sustainability and using recycled materials for their pieces was impressive, as I always try to support businesses that have an eco-friendly approach.

The craftsmanship of the jewellery itself was exquisite - you can tell that each piece has been crafted with care and attention to detail. The designs are inspired by Ottoman Empire heritage but given a contemporary twist, making them unique and beautiful.

What stood out most during my shopping experience was the exceptional customer service provided by the team at Ottoman Hands. They were knowledgeable about their products, able to answer all of my questions with ease, and eager to help guide me towards making the right purchase decision for myself.

Overall, I would highly recommend anyone looking for high-quality, sustainable handcrafted jewellery to check out what Ottoman Hands has to offer. Their commitment to quality craftsmanship combined with their dedication towards creating eco-conscious pieces is truly admirable.

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Conclusion

Reviews for Ottoman Hands are mixed. Many customers praise design, packaging, fast delivery and repeat purchases, noting attractive pieces and good fit for gifts or events. At the same time a recurring set of complaints cites rapid tarnishing, mismatched items and quality‑control problems, plus delayed or automated responses when seeking refunds. If you consider buying, check product materials and the returns/refund policy, keep purchase records, and contact support in advance if you need confirmation about materials or delivery. These steps can help manage risk given the divergent experiences reported by other buyers.