Reviews for Ottoman Hands are mixed. Many customers praise design, packaging, fast delivery and repeat purchases, noting attractive pieces and good fit for gifts or events. At the same time a recurring set of complaints cites rapid tarnishing, mismatched items and quality‑control problems, plus delayed or automated responses when seeking refunds. If you consider buying, check product materials and the returns/refund policy, keep purchase records, and contact support in advance if you need confirmation about materials or delivery. These steps can help manage risk given the divergent experiences reported by other buyers.
Examples from available reviews (Jun 2022 – Feb 2026).
The buyer found high-quality sustainable jewellery and excellent customer service.
“the exceptional customer service provided by the team at Ottoman Hands.”
Rings tarnished within two weeks and customer service was unresponsive.
“after 10-14 days of wearing these rings they all tarnished”
Jewellery tarnished within two weeks and caused skin discolouration.
“have tarnished after only 2 weeks of wear and left my finger green.”
Second positive purchase with great gemstones, fast delivery and easy returns.
“Very fast delivery, also very easy online returns with no printer needed”
Service reports are inconsistent: several customers praise helpful staff and easy returns, while others describe delayed or automated replies and unresolved refunds.
Perceived value varies: some buyers find pieces good value, but several customers report rapid tarnishing and refund/fee issues that reduce value for money.
Many customers report fast delivery and straightforward online returns; however a notable number experienced delayed shipping, returns problems or difficult refunds.
Product reports diverge: many reviewers praise craftsmanship, design and durability, while a significant group report quick tarnishing, mismatches and quality‑control issues.
Communication quality is uneven: some customers received clear, helpful replies, while others report no response, delayed replies or automated 'AI' answers.
Overall experiences are split between repeat, satisfied buyers praising quality and delivery, and buyers reporting poor quality, late refunds and communication failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Enjoys designs; quality is trendy and customer service was quick and efficient.
“they were quick, kind and efficient”
A ring broke after eighteen months and warranty excluded replacement or refund.
“I was just told it was out of 12-month warranty”
Poor customer service and inadequate care regarding gift packaging and resolution.
“Terrible customer service.”
Pieces tarnished within a couple of months making them unwearable.
“every piece tarnished to the point of not being wearable within a couple of months.”
Very positive overall experience with fast delivery and wedding purchases.
“It always arrives quickly”
Customer waiting almost three weeks for a refund with poor communication.
“I am waiting on a refund for a return that was sent back almost 3 weeks ago now.”
Jewellery tarnished within two weeks and caused skin discolouration.
“have tarnished after only 2 weeks of wear and left my finger green.”
Loved the pieces; great quality and fast accurate delivery.
“The quality has been great and the designs are wonderful”
High quality jewellery with many compliments and fast delivery.
“The quality is stunning”
Stunning jewellery, excellent quality, cute packaging and fast delivery.
“The jewellery is stunning! Even better in real life!”
Brand loved; fast delivery and amazing jewellery quality.
“delivery was so fast and the quality of jewellery is amazing.”
Second positive purchase with great gemstones, fast delivery and easy returns.
“Very fast delivery, also very easy online returns with no printer needed”
Happy with the quality of gifts and praised the customer service.
“Really happy with the quality of items I have bought for my girlfriend from this brand!”
Ordered a week ago and received no reply, very poor communication.
“I ordered a week ago and contacted the seller but got no reply.”
Rings tarnished within two weeks and customer service was unresponsive.
“after 10-14 days of wearing these rings they all tarnished”
Necklace quality did not justify the £69 price and refund fee applied.
“They also charge a £3 “handling fee” if you want your money refunded”
Item was advertised with pearls but arrived without them and company offered inadequate compensation.
“it had no pearls on it.”
Earrings mismatched and replacements were attached backwards, showing poor quality control.
“Earrings didn't match each other”
Order didn't arrive within the advertised 2 to 3 days delivery window.
“website says 2 to 3 days delivery”
Recipient delighted; fast delivery, great value and beautiful unique pieces.
“fast delivery, great value for money and really beautiful/unique pieces :)”
I recently purchased a piece of jewellery from Ottoman Hands and was extremely pleased with my experience. Their commitment to sustainability and using recycled materials for their pieces was impressive, as I always try to support businesses that have an eco-friendly approach.
The craftsmanship of the jewellery itself was exquisite - you can tell that each piece has been crafted with care and attention to detail. The designs are inspired by Ottoman Empire heritage but given a contemporary twist, making them unique and beautiful.
What stood out most during my shopping experience was the exceptional customer service provided by the team at Ottoman Hands. They were knowledgeable about their products, able to answer all of my questions with ease, and eager to help guide me towards making the right purchase decision for myself.
Overall, I would highly recommend anyone looking for high-quality, sustainable handcrafted jewellery to check out what Ottoman Hands has to offer. Their commitment to quality craftsmanship combined with their dedication towards creating eco-conscious pieces is truly admirable.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ottoman Hands is an online jewellery brand selling necklaces, rings, bracelets and earrings with heritage‑inspired designs. The company presents handcrafted pieces and sells direct to consumers through its website and third‑party stockists. Consumers searching reviews typically look for information on material quality, delivery, returns and customer service.