Ottoman Hands
Experiences & Reviews
Ottoman Hands is an online jewellery brand selling necklaces, rings, bracelets and earrings with heritage‑inspired designs. The company presents handcrafted pieces and sells direct to consumers through its website and third‑party stockists. Consumers searching reviews typically look for information on material quality, delivery, returns and customer service.
Overview & Key Metrics
Our Analysis
Service quality
Service reports are inconsistent: several customers praise helpful staff and easy returns, while others describe delayed or automated replies and unresolved refunds.
Value for money
Perceived value varies: some buyers find pieces good value, but several customers report rapid tarnishing and refund/fee issues that reduce value for money.
User experience
Many customers report fast delivery and straightforward online returns; however a notable number experienced delayed shipping, returns problems or difficult refunds.
Product quality
Product reports diverge: many reviewers praise craftsmanship, design and durability, while a significant group report quick tarnishing, mismatches and quality‑control issues.
Communication
Communication quality is uneven: some customers received clear, helpful replies, while others report no response, delayed replies or automated 'AI' answers.
Overall experience
Overall experiences are split between repeat, satisfied buyers praising quality and delivery, and buyers reporting poor quality, late refunds and communication failures.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 17 verified reviews (June 2022 – September 2025).
A beautiful collection of handcrafted & sustainable jewellery - A review on Ottoman Hands
"I recently purchased a piece of jewellery from Ottoman Hands and was extremely pleased with my experience. Their commitment to sustainability and using recycled materials for their pieces was impressive, as I always try to support businesses that have an eco-friendly approach. The craftsmanship of the jewellery itself was exquisite - you can tell that each piece has been crafted with care and attention to detail. The designs are inspired by Ottoman Empire heritage but given a contemporary twist, making them unique and beautiful. What stood out most during my shopping experience was the exceptional customer service provided by the team at Ottoman Hands. They were knowledgeable about their products, able to answer all of my questions with ease, and eager to help guide me towards making the right purchase decision for myself. Overall, I would highly recommend anyone looking for high-quality, sustainable handcrafted jewellery to check out what Ottoman Hands has to offer. Their commitment to quality craftsmanship combined with their dedication towards creating eco-conscious pieces is truly admirable."
Terrible quality, don't waste your money
"I bought 4 rings directly from the website: Amalfi Pearl Cocktail Ring, Apollon Gold Cocktail Ring, Sabina Gold Stacking Ring and Blair Chain Stacking..."
Quality is so poor..
"So upset, I was so happy to find this brand because of the beautiful designs but sadly both the ring and necklace I b..."
Great jewellery - fast delivery
"This is my second time buying from Ottoman, and it was all great. I love their gemstones and I always get compliments when I wear their pieces. Very f..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (16) · Collected.reviews (1) · Quotes shortened · As of: September 2025
My favourite jewellery shop
I first purchased some earrings from Ottoman Hands after seeing them in House of Dragon. It has since become...
Absolutely terrible experience with…
Absolutely terrible experience with this company. Will never buy from them again. I am waiting on a refund for a return that was sent back almost 3 we...
Quality is so poor..
So upset, I was so happy to find this brand because of the beautiful designs but sadly both the ring and necklace I b...
I have ordered or been given several…
I have ordered or been given several pieces from Ottoman hands, including necklaces, earrings, rings and bracelets. I've loved them all and wear them...
Great quality!
Love my new set of jewellery from Ottoman hands! The quality is stun...
Best jewellery I’ve bought!
Wow! The jewellery is stunning! Even better in real life! The quality is amazing and I love the cute packaging....
Stunning jewellery
Just love this brand so much! Went back for another order recently as delivery was so fast and t...
Great jewellery - fast delivery
This is my second time buying from Ottoman, and it was all great. I love their gemstones and I always get compliments when I wear their pieces. Very f...
Really happy with the quality of items…
Really happy with the quality of items I have bought for my girlfriend...
BUYER BEWARE!
I ordered a week ago and contacted the seller but got no reply. I don't know when I will r...
Terrible quality, don't waste your money
I bought 4 rings directly from the website: Amalfi Pearl Cocktail Ring, Apollon Gold Cocktail Ring, Sabina Gold Stacking Ring and Blair Chain Stacking...
Wish I’d read the reviews
Wish I’d read the reviews. Bought a £69 necklace, quality was not worth that. They also charge a £3 “handling fee” i...
Surprised and disappointed by this…
Surprised and disappointed by this company. They advertise a necklace as being made up of natural pearls, turquoise and lapis beads, (with gold-plated...
I wouldn't if you like to match
Earrings didn't match each other (beyond what is acceptable variance in a handmade product), replacements were attached backwards! First pair can'...
Disappointing Service
Disappointing service website says 2 to 3 days delivery order placed on the 3rd still haven't received the goods. Misleading to pu...
I ordered a number of items for my…
I ordered a number of items for my girlfriend and she was absolutely delighte...
A beautiful collection of handcrafted & sustainable jewellery - A review on Ottoman Hands
I recently purchased a piece of jewellery from Ottoman Hands and was extremely pleased with my experience. Their commitment to sustainability and using recycled materials for their pieces was impressive, as I always try to support businesses that have an eco-friendly approach.
The craftsmanship of the jewellery itself was exquisite - you can tell that each piece has been crafted with care and attention to detail. The designs are inspired by Ottoman Empire heritage but given a contemporary twist, making them unique and beautiful.
What stood out most during my shopping experience was the exceptional customer service provided by the team at Ottoman Hands. They were knowledgeable about their products, able to answer all of my questions with ease, and eager to help guide me towards making the right purchase decision for myself.
Overall, I would highly recommend anyone looking for high-quality, sustainable handcrafted jewellery to check out what Ottoman Hands has to offer. Their commitment to quality craftsmanship combined with their dedication towards creating eco-conscious pieces is truly admirable.
Conclusion
Reviews for Ottoman Hands are mixed. Many customers praise design, packaging, fast delivery and repeat purchases, noting attractive pieces and good fit for gifts or events. At the same time a recurring set of complaints cites rapid tarnishing, mismatched items and quality‑control problems, plus delayed or automated responses when seeking refunds. If you consider buying, check product materials and the returns/refund policy, keep purchase records, and contact support in advance if you need confirmation about materials or delivery. These steps can help manage risk given the divergent experiences reported by other buyers.