Customer feedback shows a clear pattern of problems with stock availability, delivery timing and proactive communication; many reviewers report waiting weeks, cancelled orders or uncertain refunds. Product feedback is variable: some buyers praise durable items and prompt replacements, while others describe warped timber, damp components or underfilled shipments. If you plan to buy, check live stock updates where available, keep order confirmations and monitor refunds closely, and document issues to support claims. There are examples of effective, fast customer support resolving lost items, but these are less frequent than reports of poor service, so compare sellers and review return policies before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
Item delayed due to stock issues and poor customer service.
“Very Poor Customer Service and Communication.”
Evri lost parcel; company promptly replaced items and delivered quickly.
“Fantastic customer service, thank you Stephan, I will definitely use them again.”
Raised borders were warped, shrinking, falling apart and refund was delayed.
“stated that the raise borders were not fit for purpose”
Fast delivery and high-quality water butts suitable for harvesting rainwater.
“The delivery was fast , the quality is top-notch and can not be affected by the UV.”
Many reviews describe delayed or cancelled orders and problems with returns; a minority report quick fixes, but slow or inconsistent after-sales handling is common.
Perceptions of value vary: some reviewers cite competitive pricing, while others report poor value due to low product quantity or repair costs.
Several reviewers report website and checkout issues, confusing order confirmations and payment problems that contributed to failed or cancelled purchases.
Product reports are mixed: some items are described as high quality, while others arrived warped, damp or underfilled and required repairs or replacements.
Many reviewers cite little or no proactive updates, slow replies and refund uncertainty; a smaller number praise prompt, clear communication from staff.
Overall impressions lean negative because of stock, delivery and communication problems, though some customers report positive product experiences and helpful service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Easy to order online and prompt delivery.
“Easy to order and prompt delivery”
Worms arrived in great condition with prompt service.
“Great service, prompt delivery of my worms that arrived in great condition.”
I’m a proud farmer. My three 200L Polybutt Water Butt - Oak Brown arrived a couple of weeks ago and they are amazing. It has been raining and they have helped me harvest enough water for home use as well as my kitchen gardens. I will not have to worry about the hot days. The delivery was fast , the quality is top-notch and can not be affected by the UV. It is a perfect item for anyone looking to harvest some water, whether for cleaning or irrigation. More so, the prices are very competitive and they have a wide range of butts allowing one to choose a suitable butt depending on the need.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Original Organics is an online retailer operating in the garden and composting sector, offering products aimed at domestic gardeners and small-scale users. The company sells a range of outdoor and soil-management items and conducts sales primarily via its website, with national shipping. Consumers researching Original Organics commonly seek information on product durability, delivery performance and customer support.