Reviews divide between smooth order fulfilment and recurring problems with order handling. Positive feedback mentions easy online buying and composters that work as expected. Others describe cancelled orders, slow refunds, and little or no dispatch updates. A few reviews also flag faults such as warped parts or fewer live worms than expected.
Examples from available reviews (Nov 2021 – Mar 2026).
Tiger worms arrived quickly and in great condition.
“arrived very quickly and in great condition”
Longtime customer recommends company for great communication and service.
“Great communication and service.”
Order cancelled for stock reasons and refund delayed.
“I am still down ~£100.”
Delivery delayed repeatedly despite promises, led to bank dispute.
“Every time I email them they say it will be dispatch in next 2/3 days.”
Several reviewers praise responsive support that sorted courier damage and sent replacements quickly. A larger negative group describes cancelled orders, repeated dispatch promises that never happened, and refunds still not paid. A few also mention unexpected return charges when asking for replacements.
Many buyers say the products match expectations and feel fairly priced when they arrive as described. A small number report poor value due to fewer worms than expected or products failing early. These value complaints appear less common than positive product comments.
Multiple reviewers describe an easy online checkout and simple assembly for bin-style composters. Some mention clear tracking and timely phone updates. Others report missing order confirmations, stock levels that did not match what was shown, and cases where payment was taken with no clear follow-up.
Live worms and several composting products often get praise for arriving in good condition and lasting well. Some reviews focus on specific defects, including warped lids and raised borders that collapsed, leading to repairs or refunds. Courier handling sometimes damaged packaging even when the item inside was still fine.
Positive feedback highlights helpful phone support and tracking emails that clarified delivery times. A strong negative theme describes no proactive updates, no warning about stock shortages, and customers left without delivery notifications. A few reviewers report mixed contact, with phone help but little by email.
Ratings show a clear split between very happy purchases and low scores tied to breakdowns around stock and refunds. Satisfied customers point to products that work well and are easy to set up. Unhappy customers describe payment or refund problems that were not resolved and shaped their final view.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Easy to order online and prompt delivery.
“Easy to order and prompt delivery”
Worms arrived in great condition with prompt service.
“Great service, prompt delivery of my worms that arrived in great condition.”
I’m a proud farmer. My three 200L Polybutt Water Butt - Oak Brown arrived a couple of weeks ago and they are amazing. It has been raining and they have helped me harvest enough water for home use as well as my kitchen gardens. I will not have to worry about the hot days. The delivery was fast , the quality is top-notch and can not be affected by the UV. It is a perfect item for anyone looking to harvest some water, whether for cleaning or irrigation. More so, the prices are very competitive and they have a wide range of butts allowing one to choose a suitable butt depending on the need.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Original Organics sells composting and garden-waste products. The range includes wormeries, live worms, Aerobin and Hot Composter models, water butts, and related accessories. Customers buy through an online shop with product pages and checkout. The company also supplies spare parts and accessories for home composting systems.