Customer feedback shows frequent praise for delivery speed and product condition, with many reviewers noting quick, next‑day dispatch and well‑made items. Price competitiveness and sale pricing are mentioned repeatedly as reasons for repeat purchases. However, a number of reviews describe problems with returns and limited customer support, including delayed exchanges and difficulty contacting staff. Consumers researching Online4Baby will find evidence of reliable delivery and good product quality, but should also check the retailer's returns and contact options before purchasing.
Examples from available reviews (Jul 2024 – Feb 2026).
Poor returns process and delayed replacement left customer without product.
“Useless company with no customer service”
Next-day free delivery and lowest price found, would use again.
“Delivery was next day, and free.”
Items arrived promptly as described and materials were satisfactory.
“Pleased with the quality of the materials.”
Products delivered as promised with helpful email updates and good prices.
“All products delivered as promised and in excellent condition.”
Many reviewers report fast, next‑day delivery and prompt dispatch; a minority describe late deliveries and delayed or failed exchanges.
Multiple reviews cite competitive pricing, sales and perceived good value; one reviewer reported paying extra yet not receiving the replacement item.
Most shoppers describe a smooth online purchase, clear assembly instructions and easy-to-use products; a few highlight difficulties with the returns process.
Reports on product quality are largely positive: well‑made items, easy to fit or assemble, and items arriving in good condition; isolated comments call a product flimsy.
Communication is mixed: some customers note helpful staff and clear email updates; others report poor response, limited real‑time support and unreachable service.
Overall impressions are mostly positive, with repeat purchasers and appreciative comments; a minority report unresolved returns, delays and unsatisfactory customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Returns rejected over minimal dust and the returns team were difficult.
“The returns team rejected the return due to some dust on the pushchair.”
Cot bed set arrived damaged with missing parts and no effective contact.
“one of the wooden bars snapped and no instructions or bolts and screws”
Customer claims poor support and refund not processed despite emails.
“they never refunded my hard earned money”
Pushchair and rain cover failed; reviewer found pushchair poor quality.
“Worst pushchair I have ever had.”
Bed not delivered despite being shown in stock and refund not received.
“received the Mattress which was part of the purchase but no bed”
Buggy collapsed with baby and company offered no timely replacement.
“Miniuno Buggy Collapsed with baby in.”
Customer service refused to amend order and returns were costly.
“Terrible customer service.”
One car seat was poor quality and the other appeared used and damaged.
“the other was obviously a second or had been returned used.”
Item delivered late and in used condition; no replies prompted a bank dispute.
“it has been used and was in awful condition”
Delivery never arrived and customer service refused to take responsibility.
“Still waiting for my delivery.”
Returned a car seat and experienced extensive refund delays and confusion.
“refund would show in my bank account in 3-5 working days.”
Sent a poor-quality pushchair and received no response or contact details.
“no contact number no number on WhatsApp and no live chat available”
Received a broken baby seat and customer service ignored numerous emails.
“Arrived bent and broken.”
Pram lacked a carry cot, making it unusable for my baby.
“can’t put my baby in this pram.”
Reviewer warns the company will not provide refunds.
“DO NOT ORDER FROM HERE - they won't give you a refund”
Received a possibly used faulty car seat and refund was refused.
“Sent a faulty car seat which I think had already been used.”
Highchair was faulty and customer service repeatedly blamed the customer.
“there customer service is shocking”
Repeated delivery failures and the company refused to provide telephone contact.
“They refuse to give out a telephone number”
Received a poor-quality pram and must pay to return it.
“Very unhappy with the pram I received terrible quality and gotta pay to return it”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Online4Baby is an online retailer of baby and nursery products, operating an e-commerce site where consumers compare prices, delivery options and returns. People searching reviews typically look for details on delivery speed, product condition, returns handling and overall reliability when buying items for infants and toddlers.