Customer reviews of One Garden are largely positive on delivery, customer support and the build quality of many items. Many buyers report straightforward online ordering, clear communication and easy assembly for furniture pieces. However, there are isolated but clear negative reports, including wrong or partial deliveries and quality problems with some shed products. When considering a purchase, check product descriptions carefully, confirm delivery arrangements and inspect goods on arrival; contact customer support promptly if an issue arises.
Examples from available reviews (Sep 2025 – Feb 2026).
Good quality product with fast delivery and clear communication.
“Good quality product and great service”
Bench as described: lovely, solid and easy to assemble; delivery reliable.
“Its a lovely solid bench that was easy to assemble”
Received a different, grey grit instead of the pictured pinkish/red product.
“What I ordered and what I received are completely different.”
Shed required treatment and repairs due to poor build quality.
“Disappointed with the quality of the 4 x 2 shed bought from this company.”
Most reviewers praise reliable delivery and helpful service; a small number report wrong or partial deliveries and refund difficulties.
A few customers explicitly comment that they found good value and competitive pricing, but the sample citing price is small.
Many reviewers report easy ordering and straightforward assembly; occasional items require extra work or two people to complete assembly.
Most buyers describe sturdy, well-made items on arrival; sporadic reports detail poor shed materials, splits or incorrect products delivered.
Several reviews highlight clear updates and responsive customer support; a minority report failed delivery communications or lack of follow-up.
Overall impressions are mostly positive, with repeat praise for product quality and delivery; negatives are isolated but notable for affected buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Quotes shortened · As of: February 2026
Supportive customer service helped with complex assembly and manufacturer liaison.
“I am very thankful for all the support I had from One Garden team”
Excellent customer service with pre-arranged quick delivery; sturdy, good value playhouse.
“Excellent customer service.”
Delivery was well scheduled and the shed assembled straightforwardly.
“Delivery driver was very good”
Visitor experienced poor parking, issues paying, and low-quality food and plants.
“Car parking horrendous.”
Bench arrived solid and straightforward to assemble, looks lovely.
“It looks lovely and is really solid.”
Good quality product with fast delivery and clear communication.
“Good quality product and great service”
Seat was easy to build but lacked bolt head blanks.
“It does not come with enough blanks for the bolt heads”
Product, service and price were excellent.
“Excellent product, service and price.”
Received a different, grey grit instead of the pictured pinkish/red product.
“What I ordered and what I received are completely different.”
Arbour looks lovely; tricky to build but manageable with two people.
“Our honeysuckle arbour looks lovely”
Archway arrived quickly and was easy to construct and high quality.
“excellent quality and value”
Shed required treatment and repairs due to poor build quality.
“Disappointed with the quality of the 4 x 2 shed bought from this company.”
Fence arrived in excellent condition with better-than-expected quality.
“I am absolutely delighted with my beautiful fence”
Ordering and delivery were well organised; arch is sturdy and well made.
“Excellent ordering and delivery”
Great service and a well-made 7x7 corner shed that assembled well.
“Great service from this company.”
Ordering was easy and communication was good.
“Easy to order from, good communication.”
Bench as described: lovely, solid and easy to assemble; delivery reliable.
“Its a lovely solid bench that was easy to assemble”
Customer service was friendly and responsive, contacting supplier promptly.
“Fantastic customer service!”
Three-seater bench assembled easily and feels strong and sturdy.
“Easy to put together, strong and sturdy”
Service was great and queries were promptly and effectively answered.
“The service was great”
Bought bench at the cheapest price; well packaged and delivered on time.
“Cheapest offer for the one we wanted.”
Product arrived timely and as described; reviewer would purchase again.
“Product was as described.”
Partial delivery arrived on the wrong day and was not signed for.
“Only a partial delivery on the wrong day”
Chair is solid, stylish, comfortable and easy to assemble.
“The chair is solidly made and part assembly was easy.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
One Garden is an online UK retailer of garden and outdoor products, operating a website for browsing and purchasing. The company provides delivery services and customer support for orders placed through its online store. Consumers researching One Garden commonly look for information on delivery reliability, product condition on arrival and the responsiveness of customer service.