Reviews Analysed
20
We Collect & Analyse Reviews
One Garden
Experiences & Reviews
One Garden is an online UK retailer of garden and outdoor products, operating a website for browsing and purchasing. The company provides delivery services and customer support for orders placed through its online store. Consumers researching One Garden commonly look for information on delivery reliability, product condition on arrival and the responsiveness of customer service.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
19d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers praise reliable delivery and helpful service; a small number report wrong or partial deliveries and refund difficulties.
Share
Strong
22%
💰
Value for money
A few customers explicitly comment that they found good value and competitive pricing, but the sample citing price is small.
Share
Mixed
4%
⚡
User experience
Many reviewers report easy ordering and straightforward assembly; occasional items require extra work or two people to complete assembly.
Share
Strong
16%
🔧
Product quality
Most buyers describe sturdy, well-made items on arrival; sporadic reports detail poor shed materials, splits or incorrect products delivered.
Share
Strong
23%
📞
Communication
Several reviews highlight clear updates and responsive customer support; a minority report failed delivery communications or lack of follow-up.
Share
Strong
8%
⭐
Overall experience
Overall impressions are mostly positive, with repeat praise for product quality and delivery; negatives are isolated but notable for affected buyers.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Good quality product and great service…
"Good quality product and great service - fast de..."
Meg
Trustpilot
Sep 30, 2025
Featured for: Positive: product, service, communication
Excellent company and quality goods
"Excellent company easy to order, delivered when they said it would be, and the be..."
Annette Baskeyfield
Trustpilot
Sep 30, 2025
Featured for: Positive: ordering, delivery, product
Rubbish seller - steer clear.
"What I ordered and what I received are completely different. The photo of the Deco-Pak Horticultural Grit shows it to be a pinkish/redish colour, but..."
Anthony Murphy
Trustpilot
Sep 30, 2025
Featured for: Negative: received incorrect product
Poor quality…
"Disappointed with the quality of the 4 x 2 shed bought from this company. It required complete wood preservation treatment before construction and pai..."
Trish Stokes
Trustpilot
Sep 30, 2025
Featured for: Negative: shed quality issues
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
J
Janet Flaherty
trustpilot.com
Sep 30, 2025
Love our new bench
Love our new bench. Was straightforward to put together. We had one aberration when we fixed the seat panel the wrong way around but was obvious that...
M
Meg
trustpilot.com
Sep 30, 2025
Good quality product and great service…
Good quality product and great service - fast de...
T
Timothy
trustpilot.com
Sep 30, 2025
Great Seat
Great Seat, easy to build, ideally needs two people, however i did it with just two quick lifts from a neighbour. It does not come with...
M
Martin
trustpilot.com
Sep 30, 2025
garden bench
Excellent product,...
A
Anthony Murphy
trustpilot.com
Sep 30, 2025
Rubbish seller - steer clear.
What I ordered and what I received are completely different. The photo of the Deco-Pak Horticultural Grit shows it to be a pinkish/redish colour, but...
S
Sue Atkinson
trustpilot.com
Sep 30, 2025
Excellent company to deal with
Excellent company to deal with Our honeysuckle arbour looks lovely Tricky in par...
J
John Middleton
trustpilot.com
Sep 30, 2025
Garden archway
Garden archway, excellent quality and val...
T
Trish Stokes
trustpilot.com
Sep 30, 2025
Poor quality…
Disappointed with the quality of the 4 x 2 shed bought from this company. It required complete wood preservation treatment before construction and pai...
M
Mrs Elizabeth Brady
trustpilot.com
Sep 30, 2025
I am absolutely delighted with my…
I am absolutely delighted with my beautiful fence, it looks so good. I was nervous about using a company so far away from Glasgow. I didn't need to wo...
L
Luan Suckling
trustpilot.com
Sep 30, 2025
Excellent ordering and delivery
The ordering and delivery of our garden arch was organised and delivered as instructed. Great! Love the arch too a...
j
june cole
trustpilot.com
Sep 30, 2025
Great service from this company
Great service from this company. Bought a 7x7 corner shed...
J
James Neilson
trustpilot.com
Sep 30, 2025
Good service
Easy to order from,...
A
Annette Baskeyfield
trustpilot.com
Sep 30, 2025
Excellent company and quality goods
Excellent company easy to order, delivered when they said it would be, and the be...
C
Chloe Kindon
trustpilot.com
Sep 30, 2025
Fantastic customer service!
Fantastic customer service! The team at One Garden are very pleasant and eager to help. Th...
P
PETER
trustpilot.com
Sep 30, 2025
Brilliant 3 seater bench
Brilliant 3 seater bench Easy to put tog...
N
Nikki
trustpilot.com
Sep 30, 2025
Great customer service
We ordered 2 Rubicon sheds from One Garden. As I hadn’t heard of them before I gave a silent prayer that they were kosha. I needn...
M
Mrs Audrey Clarke
trustpilot.com
Sep 30, 2025
Great value garden bench
Bought a garden bench. Cheapest offer for the one we wanted. Kept informed with the p...
E
Ed Stewart
trustpilot.com
Sep 30, 2025
Product was delivered in a timely manor…
Product was delivered in a timely manor and in good condition. Product wa...
J
John Veall
trustpilot.com
Sep 30, 2025
Only a partial delivery on the wrong…
Only a partial delivery on the wrong day, not signed for, not left with a neighbour, only have firewood at the moment, altho...
C
Christine Barrett
trustpilot.com
Sep 30, 2025
Forties style with comfort
Found what I wanted with ease on the website. I know where to go for future garden furniture...
Conclusion
Customer reviews of One Garden are largely positive on delivery, customer support and the build quality of many items. Many buyers report straightforward online ordering, clear communication and easy assembly for furniture pieces. However, there are isolated but clear negative reports, including wrong or partial deliveries and quality problems with some shed products. When considering a purchase, check product descriptions carefully, confirm delivery arrangements and inspect goods on arrival; contact customer support promptly if an issue arises.