Many reviewers describe damaged or faulty items followed by refund or return issues that never get resolved. They often say customer service stopped replying after asking for photos or videos, leaving claims stuck. A smaller group reports outcomes such as replacements or partial refunds. Overall, reviews split between many unresolved complaints and a few resolved cases.
Examples from available reviews (Sep 2022 – Mar 2026).
They returned the treadmill but have not issued a refund.
“We haven't received a refund despite countless emails”
Treadmill broke weeks after purchase and seller didn't respond.
“my treadmill broke a few weeks after purchase”
Issue resolved with partial refund and treadmill now works.
“They gave me half my money back”
Customer had a positive shopping experience with good products and service.
“their website is user-friendly and easy to navigate through.”
Several reviewers say return and refund cases stalled after the first contact. Some describe being asked for photos or videos and then hearing nothing further. A small number mention receiving partial refunds or replacement parts.
Many customers report being offered partial refunds instead of full reimbursement, including small discounts and split refunds. A few say a discount or a half refund was the only resolution. One reviewer used strong language and called the company fraudulent.
Some shoppers say their orders still had not arrived after two weeks and support did not reply. One reviewer praised the site as user-friendly, and another said an item arrived quickly and worked well. Negative accounts mostly focus on delivery issues and difficulty reaching support.
Many reviewers report equipment arriving damaged or developing faults within weeks or months. They specifically mention treadmills and a squat rack that failed or arrived with multiple issues. A smaller set of reviews says products worked properly once delivered.
Customers often say support did not respond, or stopped replying after the first messages. Several describe sending repeated emails without movement on refunds or replacements. A few mention direct contact that led to a discount or a replacement part.
Reviews are sharply split: many low ratings cite refund problems, quality issues, and silence from support, while a small number describe positive or resolved experiences. When cases did get resolved, they more often involved partial refunds or replacement parts than full refunds. The overall tone is negative, with a few positive exceptions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They returned the treadmill but have not issued a refund.
“We haven't received a refund despite countless emails”
Daughter's treadmill hurt her and company ignored returns and calls.
“At one point they wanted a photo of the treadmill in the box beside a bin!!!”
Treadmill broke weeks after purchase and seller didn't respond.
“my treadmill broke a few weeks after purchase”
They requested a photo for a replacement then failed to refund.
“Once this was done they sent an email to say I would receive a refund instead.”
Reviewer calls the company fraudulent and advises not to use it.
“FRAUDULENT company!!!!!!! Do not use!!!!!!”
Order not arrived after two weeks and customer service was unresponsive.
“Customer service not replying me back at all”
Item not received after two weeks and support did not respond.
“customer support team don't reply to you”
Company offered a 10% discount and is sending a replacement part.
“The company got in touch with me and issued me a 10% discount”
Treadmill arrived damaged, they requested a video then stopped responding.
“I sent pictures and got a reply asking for a video”
Parcel went missing and company failed to resolve or refund.
“My parcel has clearly gone missing.”
They demanded a video and refused a full refund for a faulty treadmill.
“They will not supply a return address.”
They delayed return details and refund after the treadmill was returned.
“I have now finally sent the treadmill back and waiting for my full refund.”
Issue resolved with partial refund and treadmill now works.
“They gave me half my money back”
Squat rack broke after seven months and company refused assistance.
“When it arrive it was clear the quality was poor.”
The treadmill does not work after delivery.
“The treadmill dose not work”
Treadmill arrived with multiple faults and obtaining refund was difficult.
“Ordered a treadmill and it arrived with 3 faults”
Damaged treadmill and company offered only a partial, unissued refund.
“the most they have offered is a 60% refund”
Despite many communications the company failed to refund or replace a damaged bike.
“no refund and no replacement.”
Poor quality treadmill and unhelpful customer service refusing returns.
“they offered me a 30% refund”
Treadmill arrived quickly and works well despite a minor defect.
“Works perfectly fine”
I recently purchased some sports equipment from Oncros, and I must say that I had an excellent experience as a customer. First of all, their website is user-friendly and easy to navigate through. Plus, they offer free delivery within the UK & EU on all items which makes shopping more convenient.
When it comes to product quality, I was impressed with the range of sportswear available online. The materials used were durable yet comfortable for my workouts. Additionally, the sports equipment that I bought was up to par with what was advertised.
Another great feature of Oncros is their buy now pay later option - this made it easier for me to stretch out expenses across paychecks instead of spending a lump sum at once!
Lastly, when dealing with customer service due to minor questions about sizes or shipping information , their support team answered quickly and professionally.
Overall, my experience as a client proved how reliable and trustworthy Oncros has become in providing affordable sporting goods without sacrificing quality standards.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Oncros runs an online store focused on home and fitness equipment. Its site shows product specs, photos, and assembly information. The range typically covers cardio machines, strength gear, and gym accessories. Orders ship from fulfilment centres to domestic and international customers. Support is available by email and through web support channels.