Reviews Analysed
21
We Collect & Analyse Reviews
Oncros
Experiences & Reviews
Oncros is an e-commerce brand name encountered in online listings for sports and fitness products. If you are researching this seller, verify company registration details, published contact information, delivery and returns terms, and payment protections (card chargeback or consumer credit protections). When comparing offers, check independent sources such as Companies House, payment provider policies and carrier tracking before purchasing.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
19d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Most reviewers report problems with returns, refunds and fulfilment; a minority describe timely delivery or partial refunds.
Share
Weak
23%
💰
Value for money
A few mention low prices or discounts, while others say product quality did not justify the price or offered discounts felt inadequate.
Share
Mixed
3%
⚡
User experience
One reviewer cites an easy-to-use website; evidence is limited so no firm conclusion on site or checkout experience.
Share
Mixed
1%
🔧
Product quality
Many reports describe faulty or broken equipment on delivery or soon after use, with repeated complaints about unusable treadmills and racks.
Share
Weak
21%
📞
Communication
Frequent accounts of unanswered emails, dead phone numbers and inconsistent replies; a minority received proactive contact and solutions.
Share
Weak
23%
⭐
Overall experience
Overall impressions tilt negative: numerous customers report unresolved faults and refunds, though some had satisfactory outcomes.
Share
Weak
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
"Oncros: A Reliable Choice for your Sporting Needs"
"I recently purchased some sports equipment from Oncros, and I must say that I had an excellent experience as a customer. First of all, their website is user-friendly and easy to navigate through. Plus, they offer free delivery within the UK & EU on all items which makes shopping more convenient. When it comes to product quality, I was impressed with the range of sportswear available online. The materials used were durable yet comfortable for my workouts. Additionally, the sports equipment that I bought was up to par with what was advertised. Another great feature of Oncros is their buy now pay later option - this made it easier for me to stretch out expenses across paychecks instead of spending a lump sum at once! Lastly, when dealing with customer service due to minor questions about sizes or shipping information , their support team answered quickly and professionally. Overall, my experience as a client proved how reliable and trustworthy Oncros has become in providing affordable sporting goods without sacrificing quality standards."
Chelsea
Collected.reviews
Sep 13, 2022
Featured for: Positive, multiple praised aspects
Complete con
"We ordered a treadmill but the wrong type. We followed their instructions and sent it back, paying extra for the postage. We haven't received a refund..."
Brian
Trustpilot
Sep 30, 2025
Featured for: Returned item, no refund
AVIOD AT ALL COSTS - SCAM!!!!!!
"AVIOD AT ALL COSTS.. THE GOOD REVIEWS ARE FAKE!!!!! SCAM!!!! Ordered a treadmill and it arrived with 3 faults, one being the wires were all on show wh..."
Ashley Williams
Trustpilot
Sep 30, 2025
Featured for: Multiple faults, eventual bank refund
The company got in touch with me and…
"The company got in touch with me and issued me a 10% discount which I have received, I am waiting for the replacement part to arrive, apparently my co..."
Julie
Trustpilot
Sep 30, 2025
Featured for: Company contacted and offered discount
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Brian
trustpilot.com
Sep 30, 2025
Complete con
We ordered a treadmill but the wrong type. We followed their instructions and sent it back, paying extra for the postage. We haven't received a refund...
M
Mw
trustpilot.com
Sep 30, 2025
RIP OFF MERCHANTS!! BEWARE!!!!!
Do not use this company at all! My daughter bought a treadmill that actually hurt her when trying to use it, have tried to return it but as previous r...
F
F.S
trustpilot.com
Sep 30, 2025
Do not purchase anything from this…
Do not purchase anything from this company. The products are poor quality, my treadmill broke a few weeks after purchase. I’ve sent several emails and...
D
David Robinson
trustpilot.com
Sep 30, 2025
Thinking of buying. STOP…
Oncros instructed me to dismantle the treadmill, place it beside my bin take a photograph and send it to them. If I did this they would send a replace...
J
Jade
trustpilot.com
Sep 30, 2025
FRAUDULENT company!!!!!!
FRAUDULENT company!!!...
n
nadia arsalan
trustpilot.com
Sep 30, 2025
Ordered over 2 weeks nothing come up
Ordered over 2 weeks nothing come up . Customer service not replyin...
b
bevprattt
trustpilot.com
Sep 30, 2025
SHOCKING!!
SHOCKING!!! item in stock, still nothing after 2 weeks, customer support team don't reply to you, contact number...
J
Julie
trustpilot.com
Sep 30, 2025
The company got in touch with me and…
The company got in touch with me and issued me a 10% discount which I have received, I am waiting for the replacement part to arrive, apparently my co...
J
Julie Doyle
trustpilot.com
Sep 30, 2025
BAD CUSTOMER SERVICE
I bought a small treadmill from this company, came broke on the display unit, all connections was snapped, funny thing is the snapped parts wasn't in...
K
Katie
trustpilot.com
Sep 30, 2025
Absolutely useless company.
Absolutely useless company. Ordered a treadmill. Was told I would get an email once dispatched. Never received that email. Got an email from yodel say...
C
Clive
trustpilot.com
Sep 30, 2025
We received a faulty treadmill
We received a faulty treadmill. The instructions were tiny and barely legible. We painstakingly re wrapped the treadmill, took photos and contacted On...
G
Gareth Davies
trustpilot.com
Sep 30, 2025
I bought a treadmill for £200 and paid…
I bought a treadmill for £200 and paid by debit card on 26th May 2023. When it arrived on 29th May I realised it was to heavy and had damage to the ru...
M
Margaret McDaid
trustpilot.com
Sep 30, 2025
GOOD TREADMILL
UPDATE: 29/7/24 They gave me half my money back and i found out why it wasnt starting. I didnt have the red magnet. Its working fine now. 😬 Sorry Oncr...
J
Jeremy Jacobs
trustpilot.com
Sep 30, 2025
Terrible customer service
Terrible customer service. Brought a squat rack from them. Was a good price but when it arrive it was clear the quality was poor. I had it for 7 month...
V
Vanessa Graham
trustpilot.com
Sep 30, 2025
The treadmill dose not work
...
A
Ashley Williams
trustpilot.com
Sep 30, 2025
AVIOD AT ALL COSTS - SCAM!!!!!!
AVIOD AT ALL COSTS.. THE GOOD REVIEWS ARE FAKE!!!!! SCAM!!!! Ordered a treadmill and it arrived with 3 faults, one being the wires were all on show wh...
M
Mrs Phillips
trustpilot.com
Sep 30, 2025
I ordered a treadmill which was damaged…
I ordered a treadmill which was damaged on delivery after three months of continually contacting customer service the most they have offered is a 60%...
I
Ian
trustpilot.com
Sep 30, 2025
Please don't waste your £££I can say is please do not waste…
All I can say is please do not waste your money with oncros . After loads of emails and photos of the damaged exercise bike they made all the right no...
A
Anita
trustpilot.com
Sep 30, 2025
Don’t buy from this company
Don’t buy from this company. I ordered a Treadmill, when it arrived it was poor quality and not in working order. Oncros will not accept return or off...
L
Lucy Hale LHmusic
trustpilot.com
Sep 30, 2025
Worried about the reviews
Worried about the reviews. However my experience has been really good. Purchased a treadmill and it came within 4 days after placing the order. Works...
Conclusion
Reviews show a pattern of recurring problems with product reliability and post-sale support. Many customers report receiving faulty equipment (notably treadmills) and experiencing delays or failures in obtaining refunds or replacements. Communication issues are common: several reviewers say emails go unanswered and listed phone numbers do not work. That said, a small number of buyers report timely deliveries or that the company eventually offered discounts or partial refunds. If you consider buying, favour secure payment methods (card protections), verify seller registration and contact details, and keep documentation of delivery and correspondence to support any dispute.