Reviews show a pattern of recurring problems with product reliability and post-sale support. Many customers report receiving faulty equipment (notably treadmills) and experiencing delays or failures in obtaining refunds or replacements. Communication issues are common: several reviewers say emails go unanswered and listed phone numbers do not work. That said, a small number of buyers report timely deliveries or that the company eventually offered discounts or partial refunds. If you consider buying, favour secure payment methods (card protections), verify seller registration and contact details, and keep documentation of delivery and correspondence to support any dispute.
Examples from available reviews (Sep 2022 – Feb 2026).
Customer had a positive shopping experience with good products and service.
“their website is user-friendly and easy to navigate through.”
They returned the treadmill but have not issued a refund.
“We haven't received a refund despite countless emails”
Treadmill arrived with multiple faults and obtaining refund was difficult.
“Ordered a treadmill and it arrived with 3 faults”
Company offered a 10% discount and is sending a replacement part.
“The company got in touch with me and issued me a 10% discount”
Most reviewers report problems with returns, refunds and fulfilment; a minority describe timely delivery or partial refunds.
A few mention low prices or discounts, while others say product quality did not justify the price or offered discounts felt inadequate.
One reviewer cites an easy-to-use website; evidence is limited so no firm conclusion on site or checkout experience.
Many reports describe faulty or broken equipment on delivery or soon after use, with repeated complaints about unusable treadmills and racks.
Frequent accounts of unanswered emails, dead phone numbers and inconsistent replies; a minority received proactive contact and solutions.
Overall impressions tilt negative: numerous customers report unresolved faults and refunds, though some had satisfactory outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They returned the treadmill but have not issued a refund.
“We haven't received a refund despite countless emails”
Daughter's treadmill hurt her and company ignored returns and calls.
“At one point they wanted a photo of the treadmill in the box beside a bin!!!”
Treadmill broke weeks after purchase and seller didn't respond.
“my treadmill broke a few weeks after purchase”
They requested a photo for a replacement then failed to refund.
“Once this was done they sent an email to say I would receive a refund instead.”
Reviewer calls the company fraudulent and advises not to use it.
“FRAUDULENT company!!!!!!! Do not use!!!!!!”
Order not arrived after two weeks and customer service was unresponsive.
“Customer service not replying me back at all”
Item not received after two weeks and support did not respond.
“customer support team don't reply to you”
Company offered a 10% discount and is sending a replacement part.
“The company got in touch with me and issued me a 10% discount”
Treadmill arrived damaged, they requested a video then stopped responding.
“I sent pictures and got a reply asking for a video”
Parcel went missing and company failed to resolve or refund.
“My parcel has clearly gone missing.”
They demanded a video and refused a full refund for a faulty treadmill.
“They will not supply a return address.”
They delayed return details and refund after the treadmill was returned.
“I have now finally sent the treadmill back and waiting for my full refund.”
Issue resolved with partial refund and treadmill now works.
“They gave me half my money back”
Squat rack broke after seven months and company refused assistance.
“When it arrive it was clear the quality was poor.”
The treadmill does not work after delivery.
“The treadmill dose not work”
Treadmill arrived with multiple faults and obtaining refund was difficult.
“Ordered a treadmill and it arrived with 3 faults”
Damaged treadmill and company offered only a partial, unissued refund.
“the most they have offered is a 60% refund”
Despite many communications the company failed to refund or replace a damaged bike.
“no refund and no replacement.”
Poor quality treadmill and unhelpful customer service refusing returns.
“they offered me a 30% refund”
Treadmill arrived quickly and works well despite a minor defect.
“Works perfectly fine”
I recently purchased some sports equipment from Oncros, and I must say that I had an excellent experience as a customer. First of all, their website is user-friendly and easy to navigate through. Plus, they offer free delivery within the UK & EU on all items which makes shopping more convenient.
When it comes to product quality, I was impressed with the range of sportswear available online. The materials used were durable yet comfortable for my workouts. Additionally, the sports equipment that I bought was up to par with what was advertised.
Another great feature of Oncros is their buy now pay later option - this made it easier for me to stretch out expenses across paychecks instead of spending a lump sum at once!
Lastly, when dealing with customer service due to minor questions about sizes or shipping information , their support team answered quickly and professionally.
Overall, my experience as a client proved how reliable and trustworthy Oncros has become in providing affordable sporting goods without sacrificing quality standards.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Oncros is an e-commerce brand name encountered in online listings for sports and fitness products. If you are researching this seller, verify company registration details, published contact information, delivery and returns terms, and payment protections (card chargeback or consumer credit protections). When comparing offers, check independent sources such as Companies House, payment provider policies and carrier tracking before purchasing.