Customer reviews for OnBuy in this sample emphasise competitive pricing and generally fast delivery, with many buyers reporting repeat purchases. Product reports are mostly positive: items arrive as described and are well packaged. A small number of reviews flag delivery delays and difficulties contacting sellers or support, so check seller delivery estimates and contact options before ordering. For bargain hunting or hard-to-find items, look at seller ratings, delivery terms and cashback details to balance price against potential service variation.
Examples from available reviews (Oct 2025).
Great Value, Great Service - One of the few places that had the item I was looking for. Was extremely good value and free p...
OnBuy are brilliant to order items through 🙂 - I have ordered items many time through OnBuy. I would highly recommend anyone to try them. My orders have always arrived so quickly and are beautifull...
The item I bought was late by three days but that included a weekend. I was not too bothered about that...
Appalling Service and still no Delivery - Placed an order on 19th September. Was advised it was out for delivery and would be received 25-27 September. It did not arrive so messaged the seller...
Most reviewers report fast, reliable delivery and respectful handling; a minority describe delays and ask for clearer delivery windows.
Many customers mention low prices, good offers and cashback, often citing savings versus pharmacies or other retailers.
Users describe the website and checkout as easy to use, with smooth transactions and repeat purchases for higher-value items.
Reviews indicate items generally arrive as described, well packed and functioning; refurbished and hard-to-find items met expectations.
Some buyers praise helpful customer service and cashback features, while a few report slow seller replies and contact problems.
Most reviewers express a positive overall experience and would reuse OnBuy; one detailed review describes a failed delivery and poor contact.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
good experience with ONBuy - I received what I required at a good...
Great Value, Great Service - One of the few places that had the item I was looking for. Was extremely good value and free p...
Much cheaper than a pharmacy
Just the product I needed at the right…
OnBuy are brilliant to order items through 🙂 - I have ordered items many time through OnBuy. I would highly recommend anyone to try them. My orders have always arrived so quickly and are beautifull...
Easy transactions, ordered a few expensive i...
Always everything is very good thank you
Quality goods & service👌 - Have used On Buy a few times for various purchases. Some great offers to be had & nothing I have recieved have had any issues. All items were delivere...
Great service prompted reuse - Not the first time I've used OnBuy, came back bec...
All good, satisfied with everything I have purchased from on buy, very fast delivery, good customer sev...
Easy to use site fast delivery - Easy to use sit...
On bye have great prices and mostly…
Very good service good quality products…
OnBuy are great! - I always find OnBuy easy to order from &...
The item I bought was late by three days but that included a weekend. I was not too bothered about that...
Very well 👏 👌 😌 ☺️ 😊 - ...
A more precise time for delivery. - The service was good. Click and c...
Cash back and helpful - ...
Excellent - Fantastic service quality refurbished pho...
Appalling Service and still no Delivery - Placed an order on 19th September. Was advised it was out for delivery and would be received 25-27 September. It did not arrive so messaged the seller...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
OnBuy is a UK-based online marketplace launched in 2016 that connects third-party sellers with shoppers. It lists products across many categories and provides search, seller listings and payment processing. The platform positions itself as an alternative marketplace to large international retailers and serves UK and international customers. Shoppers typically compare seller prices, delivery terms and ratings when buying on OnBuy.