Skip to content
We Collect & Analyse Reviews

OnBuy
Experiences & Reviews

OnBuy is a UK-based online marketplace launched in 2016 that connects third-party sellers with shoppers. It lists products across many categories and provides search, seller listings and payment processing. The platform positions itself as an alternative marketplace to large international retailers and serves UK and international customers. Shoppers typically compare seller prices, delivery terms and ratings when buying on OnBuy.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 95%
Latest Review 24d
Overall Rating
4.8

Our Analysis

🎯

Service quality

Most reviewers report fast, reliable delivery and respectful handling; a minority describe delays and ask for clearer delivery windows.

Share
24%
Strong
💰

Value for money

Many customers mention low prices, good offers and cashback, often citing savings versus pharmacies or other retailers.

Share
19%
Strong
⚡

User experience

Users describe the website and checkout as easy to use, with smooth transactions and repeat purchases for higher-value items.

Share
8%
Strong
🔧

Product quality

Reviews indicate items generally arrive as described, well packed and functioning; refurbished and hard-to-find items met expectations.

Share
15%
Strong
📞

Communication

Some buyers praise helpful customer service and cashback features, while a few report slow seller replies and contact problems.

Share
5%
Mixed
⭐

Overall experience

Most reviewers express a positive overall experience and would reuse OnBuy; one detailed review describes a failed delivery and poor contact.

Share
29%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

D
Doreen L Philip
trustpilot.com Sep 30, 2025

good experience with ONBuy

I received what I required at a good...

D
David Coote
trustpilot.com Sep 30, 2025

Great Value, Great Service

One of the few places that had the item I was looking for. Was extremely good value and free p...

I
Ian Dolan
trustpilot.com Sep 30, 2025

Much cheaper than a pharmacy

Much cheaper than...

J
Jeff Ashcroft Ashcroft
trustpilot.com Sep 30, 2025

Just the product I needed at the right…

Just the product I needed at th...

S
Sue
trustpilot.com Sep 30, 2025

OnBuy are brilliant to order items through 🙂

I have ordered items many time through OnBuy. I would highly recommend anyone to try them. My orders have always arrived so quickly and are beautifull...

H
Helen HUDSON
trustpilot.com Sep 30, 2025

Easy transactions

Easy transactions, ordered a few expensive i...

M
Miss Aneta Zielinska
trustpilot.com Sep 30, 2025

Always everything is very good thank you

Always everything is...

D
Darren Young
trustpilot.com Sep 30, 2025

Quality goods & service👌

Have used On Buy a few times for various purchases. Some great offers to be had & nothing I have recieved have had any issues. All items were delivere...

A
Anthony Mewis
trustpilot.com Sep 30, 2025

Great service prompted reuse

Not the first time I've used OnBuy, came back bec...

K
Katydidit
trustpilot.com Sep 30, 2025

All good

All good, satisfied with everything I have purchased from on buy, very fast delivery, good customer sev...

J
J Dickenson
trustpilot.com Sep 30, 2025

Easy to use site fast delivery

Easy to use sit...

M
Ms anne
trustpilot.com Sep 30, 2025

On bye have great prices and mostly…

On bye have great prices and...

B
Buyer
trustpilot.com Sep 30, 2025

Very good service good quality products…

Very good service good qual...

T
Tracey Swabey
trustpilot.com Sep 30, 2025

OnBuy are great!

I always find OnBuy easy to order from &...

P
Peter Lees
trustpilot.com Sep 30, 2025

The item I bought was late by three…

The item I bought was late by three days but that included a weekend. I was not too bothered about that...

g
gauthier kusende
trustpilot.com Sep 30, 2025

Very well 👏 👌 😌 ☺️ 😊

...

L
Leksing
trustpilot.com Sep 30, 2025

A more precise time for delivery.

The service was good. Click and c...

M
Mano
trustpilot.com Sep 30, 2025

Cash back and helpful

...

S
Scott Thomson
trustpilot.com Sep 30, 2025

Excellent

Fantastic service quality refurbished pho...

S
Stuart Perl
trustpilot.com Sep 30, 2025

Appalling Service and still no Delivery

Placed an order on 19th September. Was advised it was out for delivery and would be received 25-27 September. It did not arrive so messaged the seller...

Share Your Experience

Help other customers by sharing your experience with OnBuy. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Customer reviews for OnBuy in this sample emphasise competitive pricing and generally fast delivery, with many buyers reporting repeat purchases. Product reports are mostly positive: items arrive as described and are well packaged. A small number of reviews flag delivery delays and difficulties contacting sellers or support, so check seller delivery estimates and contact options before ordering. For bargain hunting or hard-to-find items, look at seller ratings, delivery terms and cashback details to balance price against potential service variation.