Reviews often highlight low prices, cashback, and fast delivery. Many customers describe easy ordering and quick service. A small number report serious issues such as wrong items and sellers who do not respond. Some also mention missing confirmations and support that is hard to reach.
Examples from available reviews (Sep 2025 – Feb 2026).
Found the desired product at a great price with fast delivery.
“The product that i was looking for, great price, and fast delivery. Cheers.”
Service is consistently prompt and efficient.
“Always a good service with On Buy. Prompt and efficient.”
Received incorrect item; reviewer says they were scammed.
“The electronic device that I ordered through onbuy was delivered as a box of industrial wiring.”
Order confirmation missing and support unreachable; reviewer warns others.
“there is no confirmation order , not show in the account.”
Most comments on service describe orders handled quickly and efficiently. Several reviewers mention early or on-time deliveries and say they bought again because of the service. A minority report sellers who do not respond, and one reviewer called the service shocking.
Many reviews point to price and cashback as key positives. Customers say items cost less than high-street options and mention free-postage deals. No clear pattern of value complaints appears in the dataset.
Several reviewers say the site is easy to use and that purchases run smoothly. They highlight simple ordering and fast fulfilment as part of the process. A few mention small delivery delays that affected the experience.
Many reviews say items arrive well packed and match the description. Several positive comments note good condition and performance as expected. Rare but serious problems show up, including one report of the wrong item delivered as industrial wiring.
Many reviews praise helpful, excellent interactions with customer-facing staff. Some report missing order confirmations and trouble reaching support. A small set also describe sellers not responding after delayed orders.
Most reviews are five-star, pointing to price, delivery, and service. A few one-star reviews describe major failures that reduce trust. The corpus shows a clear split between frequent positive experiences and a small number of severe negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Purchase was fantastic and good value for money.
“Fantastic purchase. Good value for money.”
Can always find items and receives excellent professional service.
“Great shopping with OnBuy, can always find what I’m looking for, excellent, professional service,”
Purchase was well worth the money.
“Well worth the money with what i got”
Reviewer is happy with the product.
“Happy with the product”
Found the desired product at a great price with fast delivery.
“The product that i was looking for, great price, and fast delivery. Cheers.”
Delivery was very fast and product great.
“Very fast delivery, Great product 😉👍”
Company offers ease of ordering and great products.
“Great company, ease of ordering and great products”
Pleased with order though delivery took longer than expected.
“My only quibble is that it took longer than I thought to arrive”
Likes the cashback and range of products at good prices.
“Love the Cash Back concept as I cannot resist a bargain”
Items arrived on time at a great price; will use again.
“Great company items arrived on time great price will use again.”
Reviewer says that it's great overall.
“It's great.”
Reviewer indicates everything was brilliant.
“Everything with brilliant”
Good price and very quick delivery.
“Good price with very quick delivery.”
Received incorrect item; reviewer says they were scammed.
“The electronic device that I ordered through onbuy was delivered as a box of industrial wiring.”
Orders were easy and arrived one day early; great service.
“Very easy to order and they arrived one day early. Great service.”
Reviewer finds the service very helpful and excellent.
“Very helpful excellent service”
Order confirmation missing and support unreachable; reviewer warns others.
“there is no confirmation order , not show in the account.”
Product arrived quickly; convenient shopping with free postage bonus.
“The product arrived quickly.”
Very quick delivery with good updates; items as described.
“Very quick delivery.. Good updates. Items as described.”
Service is consistently prompt and efficient.
“Always a good service with On Buy. Prompt and efficient.”
Received item at good price with fast delivery.
“I received what I required at a good price with fast delivery so all good”
Found item at good value with free postage and speedy delivery.
“Item as described and speedy delivery A+++++”
Product was much cheaper than a pharmacy.
“Much cheaper than a pharmacy. Great!”
Received needed product at right price with quick delivery.
“Just the product I needed at the right price and quick delivery”
Orders arrived quickly, well packaged; reviewer recommends OnBuy.
“My experience ordering via OnBuy has been an excellent one.”
Transactions were easy; reviewer had no problems with orders.
“Easy transactions, ordered a few expensive items from on buy and never had any problems.”
Reviewer says everything has always been very good.
“Always everything is very good thank you”
Received well-packed, timely deliveries and good quality items.
“All items were delivered in a timely manner, well packed.”
Repeat customer returned due to excellent service, delivery and prices.
“Not the first time I've used OnBuy, came back because of the excellent service, delivery and prices”
Satisfied with purchases; fast delivery and helpful customer service.
“very fast delivery, good customer sevice with pay back included”
Site is easy to use with fast delivery.
“Easy to use site fast delivery”
Reviewer notes great prices and mostly very quick deliveries.
“On bye have great prices and mostly very quick deliveries.”
Reviewer reports very good service and quality products at good price.
“Very good service good quality products at a good price”
Ordering is easy and goods arrive quickly and as liked.
“I always find OnBuy easy to order from & always like my goods - quick delivery too!”
Item arrived three days late but good price didn't deter future purchases.
“The item I bought was late by three days”
Reviewer expresses that their experience was very good.
“Very well 👏 👌 😌 ☺️ 😊”
Service good; suggests click-and-collect would improve it.
“Click and collect would enhance the service.”
Reviewer mentions cashback and finds it helpful.
“Cash back and helpful”
Received a refurbished phone; reviewer pleased with service and price.
“Fantastic service quality refurbished phone lads fair chuffed and reasonable price”
Order delayed, seller didn't respond; reviewer describes service as shocking.
“Right now I am feeling as though I have been scammed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
OnBuy is a UK online marketplace that sells products from many third-party sellers. It lets shoppers search, filter, and compare items across categories including electronics, home, and fashion. Customers create accounts to place orders and pay on the site. OnBuy shows product listings, seller details, and order updates to support transactions between buyers and sellers.