Reviews indicate Ology32 commonly delivers good product quality and a generally positive shopping experience, with many customers praising fast dispatch and repeat purchases. Several reviewers highlight helpful customer service and quick resolution for damaged items. However, a recurring issue is inconsistent communication about tracking and a few delivery problems (parcels left outdoors or delayed). Prospective buyers should check shipping options and tracking availability before ordering, and note that many customers commend the products themselves and value for money.
Examples from available reviews (Dec 2021 – Feb 2026).
No tracking information; parcel was left outside soaking wet.
“it was left in the garden and was soaking wet.”
Products met expectations with fast delivery and effective results.
“products are excellent and really work!”
Two candles arrived broken but replacements were sent promptly.
“they responded immediately with replacements that arrived two days later.”
Consistently lovely service with high quality products and good prices.
“Lovely service as always.”
Most reviewers describe the customer service positively, praising helpful staff and resolution of order issues when they occur.
Several reviewers note competitive pricing and occasional free samples, reporting good perceived value for the products purchased.
Delivery and ordering are frequently praised for speed and smoothness, though a minority report tracking and delivery problems.
Most reviewers report high product quality and effective results; a few mention weak fragrance or items damaged in transit.
Communication experiences vary: some praise prompt replies, while others report missing tracking information and unanswered emails.
Overall impressions are mainly positive, with many repeat customers and recommendations; a small group report negative purchase outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order not received after a week and no reply to emails.
“I didn’t receive anything yet”
Products met expectations with fast delivery and effective results.
“products are excellent and really work!”
Product was lovely, delivered promptly and well packaged.
“Lovely product.”
Consistently lovely service with high quality products and good prices.
“Lovely service as always.”
Excellent customer service and delivery from a wonderful lady.
“Excellent customer service and delivery from a wonderful lady thank you”
Delivery was brilliant and very prompt.
“Brilliant very prompt delivery”
Fast shipping and good prices; reviewer loved ordering.
“Absolutely loved ordering with them!”
Smooth ordering and delivery; reviewer loves the Chai soap.
“A very smooth ordering and delivery process, and I love my products (Chai soap).”
Reviewer loves the brand and uses several products daily.
“Love love love this brand, it’s a game changer!”
Order dispatched quickly but took a while to be received.
“Great service, dispatched quickly”
No tracking information; parcel was left outside soaking wet.
“it was left in the garden and was soaking wet.”
Two candles arrived broken but replacements were sent promptly.
“they responded immediately with replacements that arrived two days later.”
Reviewer was unimpressed; candle and diffuser scent did not linger.
“Wasn’t really impressed as the smell doesn’t linger at all .”
First-class service across multiple orders; reviewer highly recommends.
“First class service on all the orders I’ve placed - highly recommended.”
Supplements improved hair and nails; quick delivery and lovely candle.
“the collagen vegicaps have made my hair and nails stronge again”
No issues; reviewer is happy with both product and service.
“No issue with the order.”
Reviewer considers this their preferred shop for skincare products.
“My go-to shop for all things skincare.”
The service was super fast.
“Super fast service”
Reviewer praises product quality, quick delivery and free samples.
“I love all the products I have bought from Ology32.”
Reviewer reports great service and product.
“Great service and product.”
Because I was not provided with a tracking number for the product I ordered on the 7th of September, it is hard for me to know when it was dispatched. I am quite disappointed.
Furthermore, I have no idea what time it was placed on my premises or where it was left.
On Sunday, 20th, I happened to bump into the parcel, which had been abandoned in the garden and was dripping wet at the time.
Ordering from Ology32 in the future if given a chance for me, and if it were feasible, I would choose another shipping method than Hermes to avoid the risk of receiving a faulty product.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ology32 operates as an online retailer of beauty, skincare and home-fragrance products. People searching reviews for Ology32 commonly look for information about product quality, delivery and customer service when deciding to buy from its e-commerce site.