Most reviewers praise how well the products work, along with the packaging and quick dispatch. Customer service is often described as responsive, with prompt replies and replacements. Some customers report delivery and communication problems, including no tracking, parcels left outside, and emails going unanswered. A small number say the fragrance performance is weaker.
Examples from available reviews (Dec 2021 – Mar 2026).
Products met expectations with fast delivery and effective results.
“products are excellent and really work!”
Two candles arrived broken but replacements were sent promptly.
“they responded immediately with replacements that arrived two days later.”
No tracking information; parcel was left outside soaking wet.
“it was left in the garden and was soaking wet.”
Order not received after a week and no reply to emails.
“I didn’t receive anything yet”
Many reviewers praise the team and fulfilment for fast dispatch and attentive replies. Several describe quick replacements and consistently good experiences across multiple orders. A small number report that delivery still took longer even after the order was dispatched quickly.
Some reviewers specifically point to good prices and strong value when ordering. Pricing comes up less often than comments about service and product performance.
Several customers say ordering online is straightforward and shipping is quick. A few report delays between dispatch and final delivery that hurt the experience.
Many reviewers say the products work well, the supplements are useful, and the items arrive well packed. A few isolated comments mention weak fragrance longevity, and one reviewer says the scents did not linger.
Multiple reviews mention missing tracking details and parcels being left outside, sometimes arriving wet. At least one reviewer says emails about a missing order went unanswered.
Feedback is mostly positive on product results and responsive service. The main negative stories focus on delivery handling and communication, not the product formulation.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order not received after a week and no reply to emails.
“I didn’t receive anything yet”
Products met expectations with fast delivery and effective results.
“products are excellent and really work!”
Product was lovely, delivered promptly and well packaged.
“Lovely product.”
Consistently lovely service with high quality products and good prices.
“Lovely service as always.”
Excellent customer service and delivery from a wonderful lady.
“Excellent customer service and delivery from a wonderful lady thank you”
Delivery was brilliant and very prompt.
“Brilliant very prompt delivery”
Fast shipping and good prices; reviewer loved ordering.
“Absolutely loved ordering with them!”
Smooth ordering and delivery; reviewer loves the Chai soap.
“A very smooth ordering and delivery process, and I love my products (Chai soap).”
Reviewer loves the brand and uses several products daily.
“Love love love this brand, it’s a game changer!”
Order dispatched quickly but took a while to be received.
“Great service, dispatched quickly”
No tracking information; parcel was left outside soaking wet.
“it was left in the garden and was soaking wet.”
Two candles arrived broken but replacements were sent promptly.
“they responded immediately with replacements that arrived two days later.”
Reviewer was unimpressed; candle and diffuser scent did not linger.
“Wasn’t really impressed as the smell doesn’t linger at all .”
First-class service across multiple orders; reviewer highly recommends.
“First class service on all the orders I’ve placed - highly recommended.”
Supplements improved hair and nails; quick delivery and lovely candle.
“the collagen vegicaps have made my hair and nails stronge again”
No issues; reviewer is happy with both product and service.
“No issue with the order.”
Reviewer considers this their preferred shop for skincare products.
“My go-to shop for all things skincare.”
The service was super fast.
“Super fast service”
Reviewer praises product quality, quick delivery and free samples.
“I love all the products I have bought from Ology32.”
Reviewer reports great service and product.
“Great service and product.”
Because I was not provided with a tracking number for the product I ordered on the 7th of September, it is hard for me to know when it was dispatched. I am quite disappointed.
Furthermore, I have no idea what time it was placed on my premises or where it was left.
On Sunday, 20th, I happened to bump into the parcel, which had been abandoned in the garden and was dripping wet at the time.
Ordering from Ology32 in the future if given a chance for me, and if it were feasible, I would choose another shipping method than Hermes to avoid the risk of receiving a faulty product.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ology32 runs an online store selling consumer goods. Its site lists product pages with descriptions, ingredient information, and usage guidance. Customers can pay online, and the company ships parcels via courier services. Support covers order questions and returns, with contact details provided on the site. Shipping and returns policies are typically shown for customers to read.