Reviews often mention fast delivery, attentive customer service, and well-made jewellery. Many buyers like the attractive packaging and say the pieces work well for everyday wear. Some customers say complimentary bracelets were missing and that their emails went unanswered after purchase. Fewer reviews mention bracelets breaking or replacements taking too long to arrive.
Examples from available reviews (Sep 2025 – Mar 2026).
Gorgeous items and very fast, helpful customer service.
“Amazingly fast customer service and very helpful”
Sent multiple emails about a quality issue but received no reply.
“have not had a reply.”
Returned wrong item; bracelet broke and no replacement received.
“The bracelet broke on the first day and havnt recieved a replacement”
Received a beautiful, well-made pearl necklace with lovely packaging.
“you can tell it is high quality and well made”
Many reviewers describe quick order processing and same-day or fast replacement shipping. Customers often say staff are helpful and responsive during purchases and returns. A smaller group report issues that stayed open when a replacement or follow-up never arrived.
Customers often call the prices competitive and the items good value. Gift wrapping and presentation add to the value for recipients. Almost no one directly complains about price compared with quality.
Unboxing and presentation come up again and again, with many buyers happy with the boxed packaging. Several reviewers say the pieces feel comfortable for daily wear. A few mention practical drawbacks, including trouble fastening a complimentary bracelet and a chain that feels uncomfortable.
Most reviews describe the necklaces and earrings as well made, delicate, and sturdy. Several buyers praise the finish and say the items match the product descriptions. A few reports mention bracelets breaking, and one reviewer was disappointed with the chain quality.
A clear negative theme is emails about orders or missing gifts that never get a reply. Several customers say the free bracelet did not arrive and they heard nothing afterward. One review questions the advertised delivery timing, suggesting communication expectations are not always met.
Feedback at purchase is mostly positive, with frequent five-star notes on product quality and the buying experience. In contrast, some reviews focus on post-sale follow-up that did not happen, including missing replacements or unanswered messages. Overall, buyers often feel satisfied at checkout, with occasional gaps in aftercare.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Quotes shortened · As of: March 2026
Delicate necklace loved by daughter; service was excellent and quick.
“The service was excellent and I had the necklace in a very short amount of time.”
Sent multiple emails about a quality issue but received no reply.
“have not had a reply.”
Necklace is liked but the complimentary bracelet never arrived.
“the free gift bracelet never arrived.”
Very pleased with the three-pearl necklace.
“Very pleased with my 3 pearl necklace”
Wife loved the necklace; simple, elegant design fits perfectly.
“the design is simole but elegant and sits perfectly.”
Reviewer loves this piece of jewellery.
“I just love this piece of jewellery”
Product was excellent and customer service was even better.
“the customer service was even better.”
Arrived quickly and had really lovely quality.
“Quick to arrive and really lovely quality”
Repeat customer praises quality, fast delivery and responsive service.
“was dealt with straight away and rectified straight away”
Returned wrong item; bracelet broke and no replacement received.
“The bracelet broke on the first day and havnt recieved a replacement”
The purchase process was fantastic with great service and products.
“the whole process has been fantastic, great service, great products”
Necklace matches description, delicate yet sturdy and suitable daily.
“Necklace is beautiful and exactly as described”
Happy with earrings and pleased by helpful customer service.
“I’m delighted with my earrings and the customer service was also great.”
Necklace snapped but company replaced it promptly under warranty.
“arranging for a replacement to be shipped the same day!”
Good service and quality jewellery offered at competitive prices.
“Good service and quality jewellery at competitive pricing”
The item arrived quickly and is very beautiful.
“It came very quickly and is beautiful”
Loved the necklace but found the free bracelet difficult to clip.
“I did find it very hard to clip it myself”
Delivery smooth but chain felt poor quality and uncomfortable.
“Slightly disappointed with chain in quality and sizing.”
Wears necklace daily; free bracelet and packaging were lovely.
“Stunning necklace which I have worn every day since it arrived.”
Very happy; pearls are beautiful, unusual and received compliments.
“So happy with my beautiful keshi pearl necklace and earrings.”
Found their service exemplary and products receive many compliments.
“I have found their service exemplary in beautifully wrapped packaging.”
Consistently high quality and outstanding customer service.
“quality is second to none”
Gorgeous items and very fast, helpful customer service.
“Amazingly fast customer service and very helpful”
Necklace arrived but free bracelet missing and emails unanswered.
“Have tried emailing multiple times with no response.”
Faulty bracelet was replaced seamlessly thanks to excellent support.
“Returning and replacing the product was seamless”
Delivery took longer than advertised and manufacturing origin caused concern.
“They advertised 2-day delivery, which was false.”
Staple piece with amazing quality, good value and timely delivery.
“amazing quality and excellent value”
Loves the earrings and appreciated the beautiful boxed packaging.
“And such a beautiful box with the ribbon.”
Great range at good prices with lovely gift wrapping and service.
“Fab range of pearl jewellery at a good price”
Received a beautiful, well-made pearl necklace with lovely packaging.
“you can tell it is high quality and well made”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Olivia & Pearl sells jewellery under its own brand. It offers necklaces, bracelets, and earrings through online channels. Product pages usually list materials, sizing, and care details. The website supports order processing and shipping to individual customers. Items arrive in boxed packaging designed for gifting and retail display.