Reviews Analysed
20
We Collect & Analyse Reviews
Olivia & Pearl
Experiences & Reviews
Olivia & Pearl is a jewellery brand specialising in pearl and fashion jewellery, popularly searched by consumers reviewing product quality, service and delivery. People comparing sellers often look for information on item durability, packaging, returns and customer support when researching Olivia & Pearl. This summary draws on verified customer reviews to highlight recurring themes relevant to purchase decisions and post‑purchase care.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
18d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers highlight responsive, helpful customer support and quick problem resolution, often mentioning specific staff who assisted them.
Share
Strong
15%
💰
Value for money
A minority of reviews explicitly call the jewellery competitively priced or good value, with several noting free gift wrapping or added value.
Share
Strong
4%
⚡
User experience
Ordering, delivery speed and presentation are frequently praised; a smaller number of customers reported delivery delays or customs-related complications.
Share
Strong
14%
🔧
Product quality
Most customers describe items as attractive and well made, though a few report breakages, sizing or clasp issues with chains and bracelets.
Share
Strong
28%
📞
Communication
Many reviewers report timely, clear responses from support staff; a small subset report unanswered emails or missing promotional items.
Share
Strong
10%
⭐
Overall experience
Overall impressions are largely positive, with frequent praise for product appearance and service; a few reviews describe mixed outcomes due to faults or delivery.
Share
Strong
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
A Great Company
"A Great Company! Have bought jewellery from Olivia and Pearl often. The quality is second to none, beautiful pieces always well received as a gift too..."
Marc and Lindsay.
Trustpilot
Sep 30, 2025
Featured for: Repeat buyer; exceptional customer service
Customer Service is Excellent!
"I purchased the 'oh so fine' necklace in June 24 and have pretty much worn it ever since, however unfotunately it snapped recently when I was putting..."
Andrea
Trustpilot
Sep 30, 2025
Featured for: Product broke; replacement arranged promptly
Poor customer service
"Bought a necklace which is lovely, offer included a free bracelet. Received the necklace which is great but not the free bracelet. Ha..."
Fran Cuthbertson
Trustpilot
Sep 30, 2025
Featured for: Missing free gift; no email response
Shipping issues / Product origin issue
"I ordered to mainland Europe - I was looking for a quality gift, which seemed to fit the bill. They advertised 2-day delivery, which was false. The it..."
Viktor
Trustpilot
Sep 30, 2025
Featured for: Shipping delay and manufacturing origin concern
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
J
Jeanne Schworer
trustpilot.com
Sep 30, 2025
Superb Hi I purchased 2 pieces from Olivia &…
Hi I purchased 2 pieces from Olivia & Pearl and the whole process has been fantastic, great service, g...
A
Alison
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service. Necklace is beautiful and exactly as described, it looks very del...
c
customer
trustpilot.com
Sep 30, 2025
I’m delighted with my earrings and the…
I’m delighted with my earrings and...
A
Andrea
trustpilot.com
Sep 30, 2025
Customer Service is Excellent!
I purchased the 'oh so fine' necklace in June 24 and have pretty much worn it ever since, however unfotunately it snapped recently when I was putting...
R
Rhona
trustpilot.com
Sep 30, 2025
Good service and quality jewellery at…
Good service and quality jew...
L
Linda Lawson
trustpilot.com
Sep 30, 2025
It came very quickly and is beautiful
It came very quick...
L
Linda Gordon
trustpilot.com
Sep 30, 2025
I loved the knecklace
I loved the knecklace. However with regards to the free gift of the bracelet, I did find it very hard to clip it myself...
H
HS
trustpilot.com
Sep 30, 2025
Pearl and chain necklace.
Order and delivery went smoothly. Slightly disappointed with chain in quality and sizing. I’m not big around neck bu...
J
Jennie Christie
trustpilot.com
Sep 30, 2025
Stunning pearl necklace and bracelet
Stunning necklace which I have worn every day since it arrived. The free bracelet was a...
A
Arlene Mckenna
trustpilot.com
Sep 30, 2025
So happy
So happy with my beautiful keshi pearl necklace and earrings. I bought them in preparation for my brother wedding in New Y...
N
Nita Cook
trustpilot.com
Sep 30, 2025
Exemplary service and beautiful products
From the very first time I bought my pearl earrings from Olvia and Pearl I have found their service exemplary in beautifully wrapped packaging. I have...
M
Marc and Lindsay.
trustpilot.com
Sep 30, 2025
A Great Company
A Great Company! Have bought jewellery from Olivia and Pearl often. The quality is second to none, beautiful pieces always well received as a gift too...
D
Darren Vencatasawmy
trustpilot.com
Sep 30, 2025
Absolutely gorgeous items
Absolutely gorgeous items, my partner has fallen in love with their Oh so Nice co...
F
Fran Cuthbertson
trustpilot.com
Sep 30, 2025
Poor customer service
Bought a necklace which is lovely, offer included a free bracelet. Received the necklace which is great but not the free bracelet. Ha...
J
Joe S
trustpilot.com
Sep 30, 2025
Excellent Customer Support
Bought a beautiful pearl bracelet for my partner which sadly broke quite shortly after purchase. It turns out this was a faulty product - which does h...
V
Viktor
trustpilot.com
Sep 30, 2025
Shipping issues / Product origin issue
I ordered to mainland Europe - I was looking for a quality gift, which seemed to fit the bill. They advertised 2-day delivery, which was false. The it...
L
Lucy Parker
trustpilot.com
Sep 30, 2025
Beautiful staple piece
Beautiful staple piece, amazing quality and excellent value. My...
R
Rita Shnepste
trustpilot.com
Sep 30, 2025
Pearl Earrings
Love my new earrings! And such...
F
Francesca Cohen
trustpilot.com
Sep 30, 2025
Fab pearl jewellery at a good price
Fab range of pearl jewellery at a good price, free...
M
Mia
trustpilot.com
Sep 30, 2025
I received my first product from Olivia…
I received my first product from Olivia & Pearl as a gift and I absolutely love it! The pearl necklace I received is so beautiful, you can tell it is...
Conclusion
Customer reviews for Olivia & Pearl show consistent praise for item appearance, packaging and responsive customer support. Several buyers report durable, attractive pearl pieces and positive unboxing experiences, while a minority note issues such as bracelet or chain faults and sizing concerns. Some reviewers experienced delivery delays, customs complications or a missing promotional gift, though a number of these cases were resolved by support staff. If you are considering a purchase, check the seller’s delivery terms, warranty/repair policy and contact options so you can confirm coverage for faults or returns.