Customer reviews for Olivia & Pearl show consistent praise for item appearance, packaging and responsive customer support. Several buyers report durable, attractive pearl pieces and positive unboxing experiences, while a minority note issues such as bracelet or chain faults and sizing concerns. Some reviewers experienced delivery delays, customs complications or a missing promotional gift, though a number of these cases were resolved by support staff. If you are considering a purchase, check the seller’s delivery terms, warranty/repair policy and contact options so you can confirm coverage for faults or returns.
Examples from available reviews (Sep 2025 – Feb 2026).
Consistently high quality and outstanding customer service.
“quality is second to none”
Necklace snapped but company replaced it promptly under warranty.
“arranging for a replacement to be shipped the same day!”
Necklace arrived but free bracelet missing and emails unanswered.
“Have tried emailing multiple times with no response.”
Delivery took longer than advertised and manufacturing origin caused concern.
“They advertised 2-day delivery, which was false.”
Most reviewers highlight responsive, helpful customer support and quick problem resolution, often mentioning specific staff who assisted them.
A minority of reviews explicitly call the jewellery competitively priced or good value, with several noting free gift wrapping or added value.
Ordering, delivery speed and presentation are frequently praised; a smaller number of customers reported delivery delays or customs-related complications.
Most customers describe items as attractive and well made, though a few report breakages, sizing or clasp issues with chains and bracelets.
Many reviewers report timely, clear responses from support staff; a small subset report unanswered emails or missing promotional items.
Overall impressions are largely positive, with frequent praise for product appearance and service; a few reviews describe mixed outcomes due to faults or delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Quotes shortened · As of: February 2026
Delicate necklace loved by daughter; service was excellent and quick.
“The service was excellent and I had the necklace in a very short amount of time.”
Sent multiple emails about a quality issue but received no reply.
“have not had a reply.”
Necklace is liked but the complimentary bracelet never arrived.
“the free gift bracelet never arrived.”
Very pleased with the three-pearl necklace.
“Very pleased with my 3 pearl necklace”
Wife loved the necklace; simple, elegant design fits perfectly.
“the design is simole but elegant and sits perfectly.”
Reviewer loves this piece of jewellery.
“I just love this piece of jewellery”
Product was excellent and customer service was even better.
“the customer service was even better.”
Arrived quickly and had really lovely quality.
“Quick to arrive and really lovely quality”
Repeat customer praises quality, fast delivery and responsive service.
“was dealt with straight away and rectified straight away”
Returned wrong item; bracelet broke and no replacement received.
“The bracelet broke on the first day and havnt recieved a replacement”
The purchase process was fantastic with great service and products.
“the whole process has been fantastic, great service, great products”
Necklace matches description, delicate yet sturdy and suitable daily.
“Necklace is beautiful and exactly as described”
Happy with earrings and pleased by helpful customer service.
“I’m delighted with my earrings and the customer service was also great.”
Necklace snapped but company replaced it promptly under warranty.
“arranging for a replacement to be shipped the same day!”
Good service and quality jewellery offered at competitive prices.
“Good service and quality jewellery at competitive pricing”
The item arrived quickly and is very beautiful.
“It came very quickly and is beautiful”
Loved the necklace but found the free bracelet difficult to clip.
“I did find it very hard to clip it myself”
Delivery smooth but chain felt poor quality and uncomfortable.
“Slightly disappointed with chain in quality and sizing.”
Wears necklace daily; free bracelet and packaging were lovely.
“Stunning necklace which I have worn every day since it arrived.”
Very happy; pearls are beautiful, unusual and received compliments.
“So happy with my beautiful keshi pearl necklace and earrings.”
Found their service exemplary and products receive many compliments.
“I have found their service exemplary in beautifully wrapped packaging.”
Consistently high quality and outstanding customer service.
“quality is second to none”
Gorgeous items and very fast, helpful customer service.
“Amazingly fast customer service and very helpful”
Necklace arrived but free bracelet missing and emails unanswered.
“Have tried emailing multiple times with no response.”
Faulty bracelet was replaced seamlessly thanks to excellent support.
“Returning and replacing the product was seamless”
Delivery took longer than advertised and manufacturing origin caused concern.
“They advertised 2-day delivery, which was false.”
Staple piece with amazing quality, good value and timely delivery.
“amazing quality and excellent value”
Loves the earrings and appreciated the beautiful boxed packaging.
“And such a beautiful box with the ribbon.”
Great range at good prices with lovely gift wrapping and service.
“Fab range of pearl jewellery at a good price”
Received a beautiful, well-made pearl necklace with lovely packaging.
“you can tell it is high quality and well made”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Olivia & Pearl is a jewellery brand specialising in pearl and fashion jewellery, popularly searched by consumers reviewing product quality, service and delivery. People comparing sellers often look for information on item durability, packaging, returns and customer support when researching Olivia & Pearl. This summary draws on verified customer reviews to highlight recurring themes relevant to purchase decisions and post‑purchase care.