Many customers highlight friendly, knowledgeable staff and fast, well-organised deliveries. Reviews often mention strong product quality and good packaging. A smaller group describes major delivery delays, high delivery charges, and times when customer service did not respond. A few reviews also point to accessibility barriers and mismatches in product colour or finish.
Examples from available reviews (Jun 2017 – Feb 2026).
Customer service was exceptional and made ordering pleasant.
“My experience when ordering items from Oka is second to none, their assistance in the transactions made it a pleasant experience.”
Reviewer reports worst possible experience and very poor customer service.
“the worst experience and customer service possible”
Items bought and paid for in April remain undelivered; delivery partner and OKA unresponsive.
“I still don’t have the table and bowl I bought and paid for in April”
Received mismatched cushion colours; replacements near match but quality control poor.
“Only they weren’t - one was clearly a paler green tone pattern (almost like the end of a print run)”
Most reviews describe store teams as helpful and attentive, with good face-to-face service. Several mention staff helping with choosing items, taking measurements, and advising on placement. A smaller set of reviews reports poor service and hard-to-resolve problems with delivery or refunds.
Several reviewers praise the quality for what they see as fair prices, and report good quote experiences for larger items. A minority mention voucher expiries, discounts being refused, and high delivery fees. When they occur, these payment and discount problems stand out as clearly negative incidents.
Customers describe enjoyable store layouts, appealing displays, and an easy, unhurried browse. Delivery teams often get credit for careful handling and placing items where needed. Accessibility issues for disabled customers appear in very few reviews, but when mentioned they are described as a clear barrier.
Many reviews praise the build quality of furniture, lighting, and home accessories, and they often note solid packaging on arrival. Several customers say items arrived in perfect condition and matched the description. A small number report quality-control issues, including colour or finish mismatches.
Positive reviews point to clear delivery updates, helpful phone support, and quick responses to enquiries. Other accounts describe long delivery delays and a lack of response from the delivery partner or the retailer. These communication breakdowns show up across multiple negative reviews and disrupt order completion.
Most reviews show strong satisfaction with store service, product quality, and the in-store experience. A noticeable minority report serious problems with delivery, fees, or customer support. This split leads to many strong recommendations alongside a few sharply negative experiences.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (4) · Reviews (1) · Quotes shortened · As of: February 2026
Offered extra discount not honoured because item already discounted.
“they don't discount what has already been discounted.”
Swimsuit not received after 27 days; reviewer criticises poor service.
“I ordered a swimsuit from Oka on June 7th and have yet to receive it.”
I have been looking for a proper sofa set to complete my living room. I'm so glad I found this one from OKA. Their customer service was professional and very helpful in helping me customize the sofa set to my requirements, and best of all the price is really affordable! The items were delivered to my doorstep early in the morning. I was amazed by the quick delivery, but when I opened the box and saw the items in real life, I was shocked. The quality of the sofa and tables are just perfect and I'm so happy. Looking forward to another great shopping experience.
Comprehensive, stylish, and top-class quality homewares across many items.
“The style and quality are always top class, and inviting.”
Reviewer was blown away by the overall inspiring company experience.
“Blown away by the whole experience of this inspiring company.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
OKA is a UK retailer focused on home furnishings and interior accessories. It sells furniture, lighting, textiles, rugs, tableware, and decorative items in stores and online. Shoppers can get in-person help, see product demonstrations, and choose delivery or click-and-collect. OKA presents curated collections by room and provides packaging and delivery services for home installation.