Reviewers repeatedly praise the solid oak build and sturdy construction. Many also highlight fast delivery and helpful after-sales support. Assembly often comes up as easy, with clear instructions. A few reviews mention missing or damaged parts, frustration with disposing of packaging, and an ottoman storage design that does not work well.
Examples from available reviews (Dec 2021 – Mar 2026).
Excellent solid wood quality and useful website samples aided purchase.
“The quality of the furniture is excellent - all solid wood”
Bed was solid and easy to assemble but major nuts were missing.
“three major nuts missing with the delivery”
Damaged deliveries and lengthy replacement process left reviewer disappointed.
“Also ended up having to sleep on our mattress on the floor until the replacement bed came.”
Ottoman storage is poorly designed and fails to protect belongings.
“The storage provided by this is a complete farce.”
Many reviews describe quick delivery and helpful delivery staff. After-sales help often comes across as responsive, with callbacks and fast replacement parts. Some reviewers report missing fasteners or delivery damage that needed follow-up.
Several reviewers describe the product as first-class or excellent value after buying. Few mention prices, though one reviewer said they paid around £1,000 for a high-quality set. Value is mentioned less often than build quality and service.
Several customers mention clear, plain-English instructions and straightforward self-assembly, sometimes done by one person. Smooth setup is often linked to well-timed delivery and careful handling. A few comments point to difficulty disposing of packaging and one critique of the ottoman storage design.
Most comments focus on solid wood quality, with many calling the beds sturdy, comfortable, and well finished. One review gave a poor rating despite positive wording, making it an outlier. Another review specifically says the ottoman storage fails to protect what is stored inside.
Reviewers often say the website makes materials and specifications easy to understand when choosing a bed. Phone and email support is described as helpful, personal, and not automated. Several reviews mention proactive updates about delivery and fixing problems.
Most reviewers describe a good experience from purchase through delivery and support. A smaller group ran into issues such as delivery damage, missing parts, or a storage design they disliked, and needed help to sort them out. Overall satisfaction is high, with a few negative incidents creating a clear contrast in scores.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Reviews (1) · Quotes shortened · As of: March 2026
Excellent service, quality products and fast, efficient delivery.
“Excellent service from start to finish.”
I've used this website before and am familiar with its quality.
I ordered a Chester Bright White 2 over 3 chest drawers and an Ottoman bed with below storage this time.
I was looking for a storage solution and received my order exactly as they had informed me.
The storage provided by this is a complete farce.
Putting three fragile detachable MDF panels at the bottom of a storage compartment is not a storage solution.
These panels move and slide within the bed frame, and therefore do not provide sealed protection for objects placed in the ottoman space; anything maintained in the ottoman space will become dusty.
It's the same as dumping my belongings on the floor within the limitations of the bed frame.
The Chester drawers were also fantastic, just as described on their website.
I would not suggest this bed and wish I had purchased a standard drawer-based storage bed instead.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Oak Bed Store is a UK retailer focused on solid oak beds and bedroom furniture. Its online catalogue lists bed types such as standard frames, trundles, and ottoman storage models, with materials and dimensions shown. Product galleries and specification pages help shoppers compare finishes and sizes. The store also sells mattresses and bedside furniture, and offers delivery with optional assembly. Customers can reach the company by phone or email for pre-sales questions and after-sales help.