Reviews show a strong pattern of satisfied buyers citing solid oak construction, clear product information and straightforward assembly. Delivery and customer service are frequently described as prompt and personal, with several reviewers noting helpful staff and fast parts replacement. Isolated issues include transit damage, missing parts and a specific complaint about ottoman storage panels not sealing, which led to dust ingress. Prospective buyers should inspect deliveries on arrival, review product storage details (especially ottoman designs) and keep order/Delivery correspondence to hand for any after-sales follow-up.
Examples from available reviews (Dec 2021 – Feb 2026).
Ottoman storage is poorly designed and fails to protect belongings.
“The storage provided by this is a complete farce.”
The bed is well made, comfortable and excellent value.
“the bed is absolutely perfect.”
Broken part was replaced within two days and delivery communications were helpful.
“replacement ordered and took 2 days to be exchanged.”
Delivery and after-sales support are repeatedly described as prompt and helpful; scheduled delivery checks and assistance on-site are frequently noted.
Several customers cite good sale prices or strong value; a few felt the experience or damage issues reduced perceived value for the price paid.
Website detail, ordering and assembly instructions are described as clear and helpful; many buyers found selection, ordering and build straightforward.
Most reviews praise solid construction, wood quality and comfort; a small number report damaged parts on arrival or poor ottoman storage design.
Customers report responsive, personal communication via calls, texts and emails; named staff are singled out for helpful, direct responses.
Overall impressions are largely positive, with many noting good products and efficient delivery; a few detailed complaints describe damage and delays.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Excellent service, quality products and fast, efficient delivery.
“Excellent service from start to finish.”
I've used this website before and am familiar with its quality.
I ordered a Chester Bright White 2 over 3 chest drawers and an Ottoman bed with below storage this time.
I was looking for a storage solution and received my order exactly as they had informed me.
The storage provided by this is a complete farce.
Putting three fragile detachable MDF panels at the bottom of a storage compartment is not a storage solution.
These panels move and slide within the bed frame, and therefore do not provide sealed protection for objects placed in the ottoman space; anything maintained in the ottoman space will become dusty.
It's the same as dumping my belongings on the floor within the limitations of the bed frame.
The Chester drawers were also fantastic, just as described on their website.
I would not suggest this bed and wish I had purchased a standard drawer-based storage bed instead.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Oak Bed Store is a specialist retailer of oak bed frames and related bedroom furniture sold via its online store. Consumers searching reviews will find information on product build, delivery and after-sales support to help compare options and expectations.