Many reviewers mention fast shipping, accurate descriptions, and high-quality designer items at appealing prices. Recurring complaints focus on missed deliveries, surprise charges, and trouble with returns. Communication is split: some customers get quick, helpful replies, while others report unanswered follow-ups and rejected returns. Overall, reviews contrast smooth fulfilment with a noticeable pocket of service and billing problems.
Examples from available reviews (Sep 2025 – Mar 2026).
Authentic Gucci bag arrived quickly, well packaged, and as described.
“Authentic Gucci bag”
Perfect experience; bag arrived in the States within three days.
“Esperienza perfetta!”
Return rejected for being outside window and customer care stopped responding.
“customer care has refused to answer my follow-up questions”
Card was charged despite order cancellation; refund unclear.
“my credit card was charged immediately.”
Order fulfilment falls into two clear tracks. Many reviews describe fast delivery and responsive support that fixes issues. A sizeable group reports missed deliveries, delayed shipments, or charges appearing after cancellations.
Many reviewers point to good value: strong prices, special offers, and quality that matches the cost. A smaller but noticeable group pushes back on return fees and unexpected costs when sending items back.
Customers often say the website is easy to navigate and checkout is simple. Several reviews confirm items matched the descriptions and sizing. A few customers ask for better branded packaging or clearer sizing details.
Multiple reviews praise authentic designer goods, good materials, and descriptions that match what arrived. One strongly negative claim about counterfeit items appears, but it is rare next to the positive quality feedback. Packaging and condition on arrival are mostly described as satisfactory.
Many buyers report helpful, timely replies from support staff that solve problems. Another set describes poor communication, unanswered follow-ups, and refused return enquiries. These negative communication experiences link directly to billing and returns complaints.
Most five-star comments highlight quick delivery, product authenticity, and smooth purchases. Low-star comments cluster around service breakdowns: delivery failures, refund or charge disputes, and return handling. Reviews show a clear divide between high satisfaction and service-related dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Quotes shortened · As of: March 2026
Bought from Sweden; experienced fast customer support and delivery.
“Bought from Sweden, fast customer support and delivery after I ordered.”
Reviewer says all items are fake and the company scams.
“Horrible company all items fake and they scam”
Received exactly what was ordered with no sizing issues.
“got exactly what i ordered, had no issue w the sizing either. 10/10”
Easy-to-navigate website and smooth ordering made for a great shopping experience.
“The website is easy to navigate”
Praises collection, prices, and product quality; suggests adding tariffs to invoices.
“Great quality.”
Purchased an exquisite coat at a great price with fast shipping.
“Exquisite coat (Maxmara Atelier) purchased at an incredible price.”
Reviewer has not yet received their order.
“I have not yet received my order”
Great service and a good price for a quality pair of jeans.
“Great service and a good price for a quality pair of jeans”
Reviewer says the offer is excellent.
“On the top, super offerta”
Return rejected for being outside window and customer care stopped responding.
“customer care has refused to answer my follow-up questions”
Reviewer is very disappointed due to very bad communication.
“very bad communication.”
Customer has not received their package yet.
“I Havent received my package yet!”
Reviewer praises the fantastic service and good prices.
“Servizio fantastico e buoni prezzi!”
Bought shoes sold out elsewhere at good price with fast shipping.
“Shipping has been fast and reliable so far.”
Product arrived in good condition but delivery handling was poor.
“Item arrived in perfect condition.”
They reacted very quickly and the dress arrived in excellent condition.
“They reacted very quickly and the parcel is the suitable to receive the dress in excellent condition.”
Perfect experience; bag arrived in the States within three days.
“Esperienza perfetta!”
Reviewer experienced a good price and quick delivery.
“Good price and quick delivery.”
Authentic Gucci bag arrived quickly, well packaged, and as described.
“Authentic Gucci bag”
Initially hesitant, but package was delivered promptly and reviewer loves the bag.
“and I love the bag.”
Item matched description and arrived very fast.
“Item is as described and arrived very fast!”
Everything went well and fast; reviewer loves new shoes.
“Love my new shoes”
Loves the bag but requests authentic Fendi box instead of brown box.
“Love the bag hope they can send me actual fendi box instead of brown box .”
Delivery promised for Friday was missed and rescheduled to Monday.
“it was never delivered.”
Service team resolved issues and reviewer praises the company.
“The service team helped resolve my issues.”
Reviewer objects to a $34 return fee and will not purchase again.
“$34 to return a pair of flip flops.”
Great and faster service than most.
“Gran y mejor servicio y más rápido que la mayoría”
Card was charged despite order cancellation; refund unclear.
“my credit card was charged immediately.”
Product fit issues; customer service refused exchange and charged return fees.
“The worst customer service.The product was perfect but too small.”
Reviewer reports great service and is satisfied.
“Great service!!”
Reviewer loves item, praising excellent fit and comfort.
“The fit and comfort is excellent!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Nugnes 1920 runs an online shop for designer and luxury fashion. The range includes handbags, shoes, coats, and ready-to-wear from recognised labels. The site shows product photos, sizing guidance, and prices to support online buying. It offers international delivery options and customer support channels for order questions and returns.