Reviews for Northskull present a mixed picture. Many customers praise the style and look of items and describe efficient, helpful service when issues are escalated and resolved quickly. However, a recurring group of reviews describes slow or missing responses, delayed refunds and occasional product failures (damage or poor fit). If you are considering a purchase, check the returns and refund policy, be aware of potential shipping or customs costs, and consider purchasing via a third‑party stockist if you want additional purchase protections.
Examples from available reviews (Sep 2025 – Feb 2026).
Order cancelled but refund never received despite multiple contacts.
“I still haven’t received my refund”
Previous issues remained unresolved and a damaged item was ignored.
“to which i receive...again...no response - Ignored.”
Customer service quickly resolved a delivery address change despite limited contact options.
“Absolutely superb customer service.”
Dispatch was delayed and tracking lacked details, but issue then resolved.
“It was dispatched on the last day of the estimated delivery”
Customer support outcomes vary: many reviewers report helpful, prompt resolutions while a substantial group report slow or missing responses and unresolved cases.
Several reviewers cite refunds, return costs or unexpected fees as problems; a minority note discounts or refunded shipping as positive exceptions.
Ordering and delivery experiences are inconsistent: some report fast rectification and clear tracking, others report delays, missing tracking details and order processing issues.
Product reports are split: many praise style and build, while a notable set describe breakage, fit problems or damaged items on arrival.
Communication is a frequent point: some customers describe prompt, helpful replies; others describe no replies to emails or long response times.
Overall impressions are divided: numerous positive endorsements of product and support contrast with multiple detailed complaints about refunds, returns and responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Quotes shortened · As of: February 2026
Jewellery discoloured and caused green marks after limited use.
“The bracelet has begun to discolor and leave a green ring around my wrist.”
Bracelet broke immediately and customer service stopped replying to refund requests.
“they stopped replying to me.”
Bracelet falling apart and no reply to emails for two weeks.
“My bracelet is falling apart I have been emailing for 2 week no reply ?”
Returned poor-quality item and received no response or refund for over a month.
“I have had no response or refund from this appalling company in over a month.”
Order failed to arrive and the company did not respond to contacts.
“Have contacted via messenger and sent 3 emails with no replies.”
Customer service was professional, but delivery was delayed by customs charges.
“their customer service team was very professional”
Poor customer service, low-quality items and return problems.
“Poor customer service.”
Dispatch was delayed and tracking lacked details, but issue then resolved.
“It was dispatched on the last day of the estimated delivery”
Order cancelled but refund never received despite multiple contacts.
“I still haven’t received my refund”
Customer service was very helpful and kind with queries.
“Very helpful and kind with any queries”
Horrible customer service, incorrect sizing and costly return policy.
“The customer service is horrible.”
Reviewer loves the company and appreciates its customer care.
“I love the company and I love that they will take care for their customers.”
Customer service quickly resolved a delivery address change despite limited contact options.
“Absolutely superb customer service.”
Reviewer praises the company, products and consistently top-notch customer service.
“customer service is always top notch.”
Bought a bracelet and found the products and customer service helpful.
“their customer service team are really honest and helpful.”
Previous issues remained unresolved and a damaged item was ignored.
“to which i receive...again...no response - Ignored.”
Swift reply resolved the delay and the bracelet arrived next day.
“Very swift reply to my enquiry and bracelet was sent same day”
Customer service promptly resolved an order issue and went above and beyond.
“they got in touch with me straight away, rectified it and located it.”
Customer Care adapted the bracelet and refunded extra shipping promptly.
“refunded the extra shipping fee!”
Issue was resolved timely and friendly; reviewer remains a satisfied repeat customer.
“Issue was resolved in a timely and friendly manner.”
Loved the discounted bracelet and necklace; items were stylish and well received.
“Item was awesome the style of both jewellery was incredible”
Bracelet broke quickly and customer service delayed refund by about a month.
“My bracelet is broken after 60 minutes of wearing, cheap quality.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Northskull is a London‑based fashion jewellery and accessories brand that sells directly to consumers online and via third‑party stockists. The company is known for contemporary jewellery designs for men and unisex pieces and operates an online customer support channel. Consumers searching reviews often want clarity on product durability, sizing, shipping, returns and refund handling.