Many customers praise quick, helpful support that sorts out order issues fast. A separate group says messages go unanswered and refund or delivery questions stay unresolved. Several shoppers also report items breaking or discolouring after short use. Most feedback centres on how responsive support is and how well the jewellery holds up.
Examples from available reviews (Sep 2025 – Mar 2026).
Bracelet broke immediately and customer service stopped replying to refund requests.
“they stopped replying to me.”
Jewellery discoloured and caused green marks after limited use.
“The bracelet has begun to discolor and leave a green ring around my wrist.”
Customer service was very helpful and kind with queries.
“Very helpful and kind with any queries”
Bracelet broke quickly and customer service delayed refund by about a month.
“My bracelet is broken after 60 minutes of wearing, cheap quality.”
Many reviews describe fast, polite support that fixed delivery and order problems. A clear countertrend reports slow or missing refunds and poorly handled returns. When service falls short, customers often link it to order or product issues that never get resolved.
Some customers say the products feel like good value when they arrive as pictured and discounts apply. Others question the value after items break quickly or discolour, or when they pay extra customs or return costs. Value depends on whether issues after purchase get resolved and who ends up covering added charges.
Several accounts mention late dispatch, limited tracking updates, and cancelled orders followed by slow follow-up. Other buyers report same-day dispatch or next-day delivery after contacting support. As a result, ordering ranges from smooth fulfilment to noticeable friction, depending on the customer.
Multiple reports point to durability issues, including breakage after a short time wearing the item and jewellery that discolours and leaves green marks. A smaller set of comments praises the style and look of the bracelets and necklaces. Design gets positive notes, but durability concerns keep coming up.
Most communication-focused reviews describe emails and messenger messages going unanswered for days to weeks. By contrast, many service-related comments mention quick, straightforward replies from customer care. Reviews split sharply between strong responsiveness and no response.
Experiences are split between proactive, helpful support and unresolved refunds, delivery failures, or faulty items. Positive reviews often highlight quick fixes and refunds, while negative ones focus on no replies and problems that drag on. Overall sentiment depends on whether issues get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Quotes shortened · As of: March 2026
Jewellery discoloured and caused green marks after limited use.
“The bracelet has begun to discolor and leave a green ring around my wrist.”
Bracelet broke immediately and customer service stopped replying to refund requests.
“they stopped replying to me.”
Bracelet falling apart and no reply to emails for two weeks.
“My bracelet is falling apart I have been emailing for 2 week no reply ?”
Returned poor-quality item and received no response or refund for over a month.
“I have had no response or refund from this appalling company in over a month.”
Order failed to arrive and the company did not respond to contacts.
“Have contacted via messenger and sent 3 emails with no replies.”
Customer service was professional, but delivery was delayed by customs charges.
“their customer service team was very professional”
Poor customer service, low-quality items and return problems.
“Poor customer service.”
Dispatch was delayed and tracking lacked details, but issue then resolved.
“It was dispatched on the last day of the estimated delivery”
Order cancelled but refund never received despite multiple contacts.
“I still haven’t received my refund”
Customer service was very helpful and kind with queries.
“Very helpful and kind with any queries”
Horrible customer service, incorrect sizing and costly return policy.
“The customer service is horrible.”
Reviewer loves the company and appreciates its customer care.
“I love the company and I love that they will take care for their customers.”
Customer service quickly resolved a delivery address change despite limited contact options.
“Absolutely superb customer service.”
Reviewer praises the company, products and consistently top-notch customer service.
“customer service is always top notch.”
Bought a bracelet and found the products and customer service helpful.
“their customer service team are really honest and helpful.”
Previous issues remained unresolved and a damaged item was ignored.
“to which i receive...again...no response - Ignored.”
Swift reply resolved the delay and the bracelet arrived next day.
“Very swift reply to my enquiry and bracelet was sent same day”
Customer service promptly resolved an order issue and went above and beyond.
“they got in touch with me straight away, rectified it and located it.”
Customer Care adapted the bracelet and refunded extra shipping promptly.
“refunded the extra shipping fee!”
Issue was resolved timely and friendly; reviewer remains a satisfied repeat customer.
“Issue was resolved in a timely and friendly manner.”
Loved the discounted bracelet and necklace; items were stylish and well received.
“Item was awesome the style of both jewellery was incredible”
Bracelet broke quickly and customer service delayed refund by about a month.
“My bracelet is broken after 60 minutes of wearing, cheap quality.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Northskull is an online jewellery retailer selling items such as bracelets and necklaces. Its website provides product details including sizing, photos, and shipping options. Customers order through standard online payment methods, and the company ships internationally. Support is offered by email and social messaging for order questions and aftercare.