Reviews Analysed
20
We Collect & Analyse Reviews
Northskull
Experiences & Reviews
Northskull is a London‑based fashion jewellery and accessories brand that sells directly to consumers online and via third‑party stockists. The company is known for contemporary jewellery designs for men and unisex pieces and operates an online customer support channel. Consumers searching reviews often want clarity on product durability, sizing, shipping, returns and refund handling.
Overview & Key Metrics
Positive Sentiment
60%
Latest Review
18d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Customer support outcomes vary: many reviewers report helpful, prompt resolutions while a substantial group report slow or missing responses and unresolved cases.
Share
Mixed
20%
💰
Value for money
Several reviewers cite refunds, return costs or unexpected fees as problems; a minority note discounts or refunded shipping as positive exceptions.
Share
Weak
11%
⚡
User experience
Ordering and delivery experiences are inconsistent: some report fast rectification and clear tracking, others report delays, missing tracking details and order processing issues.
Share
Mixed
15%
🔧
Product quality
Product reports are split: many praise style and build, while a notable set describe breakage, fit problems or damaged items on arrival.
Share
Mixed
14%
📞
Communication
Communication is a frequent point: some customers describe prompt, helpful replies; others describe no replies to emails or long response times.
Share
Mixed
20%
⭐
Overall experience
Overall impressions are divided: numerous positive endorsements of product and support contrast with multiple detailed complaints about refunds, returns and responses.
Share
Mixed
20%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Avoid Northskull at All Costs – A Disgraceful Experience
"Avoid Northskull at All Costs – A Disgraceful Experience On 03/12/2024, I purchased an ID tag necklace directly from the Northskull website and prompt..."
James Wall
Trustpilot
Sep 30, 2025
Featured for: Long unresolved refund and communication
Northskull removed my previous 1* review, but it happened again... So im back!
"My previous 1* review was 'removed' by Trustpilot after Northskull refused to address the issue. (The Old review pasted at the bottom) This *new exper..."
Mike Bourne
Trustpilot
Sep 30, 2025
Featured for: Detailed unresolved product and communication
Absolutely superb customer service
"Absolutely superb customer service. Even though they don't have live chat or p..."
Szilvi Rádai
Trustpilot
Sep 30, 2025
Featured for: Fast resolution despite no phone
Now a minor issue with a company I love
"Review edited since having contact. I love this company and have place multiple ordered over the last 5 or so years, but this experience wasn't the be..."
Robert Muir
Trustpilot
Sep 30, 2025
Featured for: Dispatch delay then resolved
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
C
Carol
trustpilot.com
Sep 30, 2025
My bracelet is falling apart I have…
My bracelet is falling apart I have...
j
jane
trustpilot.com
Sep 30, 2025
Numerous attempts and no response from…
Numerous attempts and no response from their customer care team. Returned an item due to poor quality and...
L
L Smith
trustpilot.com
Sep 30, 2025
I placed an order on 6th July that was…
I placed an order on 6th July that was due to arrive 10th July. It didn’t and not heard a thing since. Have contacted via me...
E
Eraky
trustpilot.com
Sep 30, 2025
Thanks a lot for the amazing and most…
Thanks a lot for the amazing and most stylish bracelets, the customer service are really great. I had only in issue related to delivery I made order a...
S
Stuart Redford
trustpilot.com
Sep 30, 2025
Poor customer service
Poor customer service. Low quality items abd...
R
Robert Muir
trustpilot.com
Sep 30, 2025
Now a minor issue with a company I love
Review edited since having contact. I love this company and have place multiple ordered over the last 5 or so years, but this experience wasn't the be...
J
James Wall
trustpilot.com
Sep 30, 2025
Avoid Northskull at All Costs – A Disgraceful Experience
Avoid Northskull at All Costs – A Disgraceful Experience On 03/12/2024, I purchased an ID tag necklace directly from the Northskull website and prompt...
D
Danni McGrath
trustpilot.com
Sep 30, 2025
Very helpful and kind with any queries
Very helpful and ki...
N
N.W.
trustpilot.com
Sep 30, 2025
AVOID AT ALL COST!!!
The customer service is horrible. The size of their clothing is totally off. I ordered two 3xl jacketed and they both fit more like a large (let me be...
A
Aaron James Warne
trustpilot.com
Sep 30, 2025
I love the company and I love that they…
I love the company and I love that th...
S
Szilvi Rádai
trustpilot.com
Sep 30, 2025
Absolutely superb customer service
Absolutely superb customer service. Even though they don't have live chat or p...
D
D.R
trustpilot.com
Sep 30, 2025
I really love this company
I really love this company, their products...
K
KatrinaJ
trustpilot.com
Sep 30, 2025
Funnily enough it was trustpilot that…
Funnily enough it was trustpilot that prompted me to see what's new with Northskull and then I decided to...
M
Mike Bourne
trustpilot.com
Sep 30, 2025
Northskull removed my previous 1* review, but it happened again... So im back!
My previous 1* review was 'removed' by Trustpilot after Northskull refused to address the issue. (The Old review pasted at the bottom) This *new exper...
W
WENDY .
trustpilot.com
Sep 30, 2025
Excellent service
Ordered a bracelet but after a week, it had not turned up. Very swift reply to my enquiry and bracelet was...
A
Anon
trustpilot.com
Sep 30, 2025
The customer service was great I had an…
The customer service was great I had an issue with my order and they got in touch with me straight away, rectifie...
G
Grace D.
trustpilot.com
Sep 30, 2025
Very good customer service
Very good customer service. The bracelet I wanted wasn't available anymore in my size (none of the bracelets). The Customer Care Team came up with ano...
D
DSV II
trustpilot.com
Sep 30, 2025
Issue was resolved in a timely and…
Issue was resolved in a timely and friendly manner. Have made n...
P
Pradeepan Dhanaraj
trustpilot.com
Sep 30, 2025
Rich man in London by NORTHSKULL
I ordered a bracelet and a necklace for men Discount was amazing Item was awesome the style of both jewellery was incredible…i really love it…it gi...
k
kinglou
trustpilot.com
Sep 30, 2025
I would avoid
My bracelet is broken after 60 minutes of wearing, cheap quality. However the one star is for the customer service I have simply asked for a replaceme...
Conclusion
Reviews for Northskull present a mixed picture. Many customers praise the style and look of items and describe efficient, helpful service when issues are escalated and resolved quickly. However, a recurring group of reviews describes slow or missing responses, delayed refunds and occasional product failures (damage or poor fit). If you are considering a purchase, check the returns and refund policy, be aware of potential shipping or customs costs, and consider purchasing via a third‑party stockist if you want additional purchase protections.