Many reviews describe orders being accepted for items that were not in stock, followed by slow or missing refunds. Several customers say they got no response after paying or cancelling. Others report quick dispatch, helpful delivery updates and competitive pricing. Feedback splits between clear success stories and clear fulfilment failures.
Examples from available reviews (Dec 2021 – Feb 2026).
Order taken despite out-of-stock, no notice, son's birthday ruined.
“SO WHY DID YOU TAKE MY MONEY AND ALLOW ME TO ORDER THEN?????”
Order sent to wrong address and firm ignored help requests.
“Customer service is non existant”
Prompt order confirmation and rapid tracked delivery, excellent service.
“confirmed order AND dispatched order within 5 minutes.”
Improved experience with good service, quick delivery and good price.
“good service, reasonably quick delivery and the best price on the market”
Many negative reviews describe payments taken before orders were cancelled, with stock shown as available when it was not, and refunds only arriving after long waits. A separate set of reviews highlights same-day confirmation, tracked dispatch and staff who helped get deliveries completed. Some customers also describe the team stepping in with couriers to fix delivery issues case by case.
Customers who received their items mention competitive pricing and good value. Others disagree, saying money was taken for out-of-stock items and value was lost until refunds came through. Some reviewers mention PayPal disputes and bank intervention tied to transactions they contested.
Several reviewers say they ordered items that later turned out to be unavailable, leading to cancellations and follow-up messages. Others describe a smooth checkout with instant confirmation and fast tracked delivery. One review says an order was delivered to the wrong address, suggesting occasional fulfilment mistakes.
Few reviews comment on product quality. One customer reports a rod arriving with missing parts and says attempts to get a repair or refund failed. Another reviewer praises a well-made Vass angler and notes the item was prepared well.
Complaints often mention messages going unanswered, no updates about incomplete orders and slow replies through the contact page. Other feedback credits staff with clear, friendly communication, delivery confirmations and proactive updates. Some reviewers say phone support helped resolve courier problems.
Reviews split sharply between customers who saw quick fulfilment and those who dealt with cancellations and long refund delays. This divide shows up as strong praise for dispatch speed alongside repeated complaints about silence after purchase. Overall, the feedback mixes standout good service with recurring fulfilment breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order taken despite out-of-stock, no notice, son's birthday ruined.
“SO WHY DID YOU TAKE MY MONEY AND ALLOW ME TO ORDER THEN?????”
Order sent to wrong address and firm ignored help requests.
“Customer service is non existant”
Very helpful enquiry call, fast delivery and great communication.
“First class service great communication what more can you ask !!!”
Rod delivered in two days with friendly, helpful delivery confirmation.
“delivered within 2 working days.”
Out-of-stock item, slow refunds and poor contact response.
“Items out of stock, don't answer messages on their contacts page”
Order cancelled after payment and refund only after bank intervention.
“Their “dedication to customers” strap line is a joke.”
Order cancelled and refund delayed with no email replies.
“Still waiting for a refund 14 days since.”
Items advertised as available but cash held and no refund after three weeks.
“Be AWARE falsely advertised or not in stock items”
Prompt order confirmation and rapid tracked delivery, excellent service.
“confirmed order AND dispatched order within 5 minutes.”
Item listed in stock but actually out of stock; refund delayed.
“said in stock! Had confirmation of order and took money.”
Order marked dispatched but later cancelled; stock and delivery misinformation.
“Very poor service and inaccurate information given about stock and delivery.”
Order cancelled without communication after payment and confirmation.
“then without any communication cancelled my order”
Item initially claimed in stock but delayed weeks and refund awaited.
“I chased after a week and was told they were out of stock and would be 2 weeks.”
Website allowed order then item unavailable, followed by unresponsive communication.
“Total waste of time and very unprofessional approach.”
Improved experience with good service, quick delivery and good price.
“good service, reasonably quick delivery and the best price on the market”
Items marked dispatched but some refunded without notice; no apology.
“No correspondence to say order would be incomplete and no apology.”
Poor customer service; PayPal dispute recovered almost full refund.
“Very poor customer service.”
NETS resolved delivery problems with DHL and provided helpful service.
“They sorted out the logistic with DHL and received my parcels the very next day.”
Advertises unavailable stock, ignores customers and stalls refunds.
“Advertise out of stock items to tempt you in”
Rod failed within a month and company ignored repair or refund requests.
“the first three rings were missing.”
As a fishing enthusiast, I need to get all my equipment from somewhere. I am a huge fan of North East Tackle Supplies. They are able to prepare the best quality Vass angler in town. I prefer to purchase them from this store as they are made with care and precision and guaranteed to last longer. My cousin got injured while fishing and it was only when he used these products that he was saved. The customer service is great I met the owner and he was very nice, he put his customers first above the business. I would recommend anyone that is looking for fishing equipment to go to North East Tackle Supplies.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
North East Tackle sells fishing tackle and angling equipment. Its online range includes rods, reels, lines, lures and related accessories. Customers can order through the website, pay by card and choose tracked delivery. Contact options include a website contact page and phone support for order enquiries.