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We Collect & Analyse Reviews

North East Tackle
Experiences & Reviews

North East Tackle is a UK fishing-tackle retailer supplying rods, reels, lures, clothing and related accessories via an online shop and physical outlets. Product categories typically cover sea and coarse fishing equipment plus carry and storage solutions. Consumers researching the company should expect an online ordering process, delivery options, and published returns/warranty terms to check before purchase.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 29%
Latest Review 15d
Overall Rating
2.1

Our Analysis

🎯

Service quality

Reviews show inconsistent service: several customers report helpful, friendly staff and fast fulfilment, while many others describe cancelled orders, poor after-sales and ignored queries.

Share
20%
Weak
💰

Value for money

Some buyers praise competitive pricing; numerous reviews raise concerns about payments taken for out-of-stock items, delayed refunds or refunds only after disputes.

Share
13%
Weak

User experience

Ordering and delivery experiences are polarised: reports range from next-day dispatch and tracked slots to cancelled orders, long waits and unclear tracking updates.

Share
20%
Weak
🔧

Product quality

Many customers receive rods, reels and boots in good condition, but a minority report defects (broken rings, inner-eye issues) and challenges obtaining warranty help.

Share
6%
Mixed
📞

Communication

Communication is inconsistent: some reviewers describe prompt calls and helpful responses, while many report unanswered emails, delayed replies and lack of proactive updates.

Share
20%
Weak

Overall experience

Overall impressions are split: several customers report excellent, fast service and correct items; a larger group cites stock problems, cancellations and slow refunds.

Share
20%
Weak

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

C
Charlotte
trustpilot.com Sep 30, 2025

ABSOLUTELY SHOCKING SERVICE!! BOYCOTT THIS COMPANY

ABSOLUTELY SHOCKING SERVICE!!! ORDERED 3 LURES AND AFTER A WEEK HAD HEARD NOTHING SO EMAILED THEM TO BE TOLD OH THEY ARE OUT OF STOCK!!! SO WHY DID YO...

A
Anonymous
trustpilot.com Sep 30, 2025

Where to start

Where to start . Sent out my new rods to an incorrect address. They did nothing to help or even responded to my query. Ups were amazing and tracked th...

g
glen clark
trustpilot.com Sep 30, 2025

First class service great communication…

First class service great communication what more can you ask !!! Rang for enquiry very helpful 👌 orderd s...

C
Con Wel
trustpilot.com Sep 30, 2025

Ordered online, delivered within 2 working days

I purchased a Century rod online and it was delivered within 2 working days. I recieved a call in the morning from their Sunderland branch to confirm...

j
john clayden
trustpilot.com Sep 30, 2025

Where do I start

Where do I start? Items out of stock, don't answer messages on their contacts page( what's the point in having a contact page?), taken 2 weeks to be r...

S
Stuart Webster
trustpilot.com Sep 30, 2025

Reviews seem to either fall into the…

Reviews seem to either fall into the wonderful or dire service categories.Unfortunately my experience was the latter,as same experience as others in o...

D
Dirty Harris
trustpilot.com Sep 30, 2025

Avoid this company

Ordered items in stock and waited 5 days. Still no dispatch email. Asked people on Facebook about their experience with the company and someone tag th...

r
rob
trustpilot.com Sep 30, 2025

Be AWARE falsely advertised or not in…

Be AWARE falsely advertised or not in stock items so they can hold your cash.Is this even legal three week and have been told n...

D
Dave Dawkins
trustpilot.com Sep 30, 2025

Some of these reviews blow my mind…

Some of these reviews blow my mind. I’ve used NETS several times since the beginning of the year for orders ranging from top end rods, general tackle,...

M
Martin Davies
trustpilot.com Sep 30, 2025

Ordered on line vass hoodie

Ordered on line vass hoodie, said in stock! Had confirmation of order and took money. Waiting for 10 days and phoned them to be told that they're out...

j
jonasmike
trustpilot.com Sep 30, 2025

Don't buy from NETS

Ordered (in stock) Fishing Rod 3rd Jan Received Email from North East Tackle Supplies saying "dispatched for delivery" 5th Jan No delivery to the cour...

j
jon neafcy
trustpilot.com Sep 30, 2025

Ordered

Ordered, paid, confirmed, north east tackle then without any communication cancelled...

J
Jeremy Grove
trustpilot.com Sep 30, 2025

Disappointing

Disappointing having never used them before. Ordered a new fixed spool sea fishing reel which they said was in stock when I ordered it. I chased after...

k
kuba jakub
trustpilot.com Sep 30, 2025

In stock = out of stock

I’ve tried to order 3 same spools of braided line. Couldn’t take 3 as there were only 2 available. “Took” the last two then. After a week of no update...

G
Geoff Hall
trustpilot.com Sep 30, 2025

Much better.

I had previously left this company a bad review after a bad experience. I did however make another purchase a year later by mistake. This time...

M
Mr JB
trustpilot.com Sep 30, 2025

Poor service. Ordered items which all said in stock

Ordered items which all said in stock. Confirmation email said order was dispatched. Took 6 days to arrive and then listed “refunded” against 2 of my...

S
Steven Kendrick
trustpilot.com Sep 30, 2025

Poor. Would not use again.

Waste of time, very poor customer service. Similar experience to most of the bad reviews here, ordered items, they weren't in stock. I e-mailed twice...

D
D P Lama
trustpilot.com Sep 30, 2025

5 Star Service

Just received SCIERRA X Force Wading Boot Cleated Sole with Studs from NETS. IT would be a hassle free transaction if DHL parcels had not made a hass...

J
James Hammond
trustpilot.com Sep 30, 2025

Absolutely useless

Absolutely useless . Advertise out of stock items to tempt you in with lower prices than elsewhere clearly knowing they have zero stock , ignore you w...

N
Nfj Ltd
trustpilot.com Sep 30, 2025

Scammers

I do not recommend. They sell X items, so don't bother answering emails. I bought a fishing rod, but after the second fishing, the first three rings w...

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Conclusion

Customer feedback is mixed: several reviewers report prompt dispatch, helpful staff and products arriving as described, while many others report stock inaccuracies, cancelled orders and slow or stalled refunds. If you prioritise quick delivery and competitive prices, some reviewers found the service reliable; if you are concerned about refunds or out-of-stock handling, multiple reports advise caution. Practical steps before buying: confirm stock availability, call customer services for order queries, and consider a payment method with buyer protection (for example PayPal). Checking returns and warranty terms in advance will help manage risk when ordering.