Customer feedback is mixed: several reviewers report prompt dispatch, helpful staff and products arriving as described, while many others report stock inaccuracies, cancelled orders and slow or stalled refunds. If you prioritise quick delivery and competitive prices, some reviewers found the service reliable; if you are concerned about refunds or out-of-stock handling, multiple reports advise caution. Practical steps before buying: confirm stock availability, call customer services for order queries, and consider a payment method with buyer protection (for example PayPal). Checking returns and warranty terms in advance will help manage risk when ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
Prompt order confirmation and rapid tracked delivery, excellent service.
“confirmed order AND dispatched order within 5 minutes.”
Order taken despite out-of-stock, no notice, son's birthday ruined.
“SO WHY DID YOU TAKE MY MONEY AND ALLOW ME TO ORDER THEN?????”
Order sent to wrong address and firm ignored help requests.
“Customer service is non existant”
NETS resolved delivery problems with DHL and provided helpful service.
“They sorted out the logistic with DHL and received my parcels the very next day.”
Reviews show inconsistent service: several customers report helpful, friendly staff and fast fulfilment, while many others describe cancelled orders, poor after-sales and ignored queries.
Some buyers praise competitive pricing; numerous reviews raise concerns about payments taken for out-of-stock items, delayed refunds or refunds only after disputes.
Ordering and delivery experiences are polarised: reports range from next-day dispatch and tracked slots to cancelled orders, long waits and unclear tracking updates.
Many customers receive rods, reels and boots in good condition, but a minority report defects (broken rings, inner-eye issues) and challenges obtaining warranty help.
Communication is inconsistent: some reviewers describe prompt calls and helpful responses, while many report unanswered emails, delayed replies and lack of proactive updates.
Overall impressions are split: several customers report excellent, fast service and correct items; a larger group cites stock problems, cancellations and slow refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order taken despite out-of-stock, no notice, son's birthday ruined.
“SO WHY DID YOU TAKE MY MONEY AND ALLOW ME TO ORDER THEN?????”
Order sent to wrong address and firm ignored help requests.
“Customer service is non existant”
Very helpful enquiry call, fast delivery and great communication.
“First class service great communication what more can you ask !!!”
Rod delivered in two days with friendly, helpful delivery confirmation.
“delivered within 2 working days.”
Out-of-stock item, slow refunds and poor contact response.
“Items out of stock, don't answer messages on their contacts page”
Order cancelled after payment and refund only after bank intervention.
“Their “dedication to customers” strap line is a joke.”
Order cancelled and refund delayed with no email replies.
“Still waiting for a refund 14 days since.”
Items advertised as available but cash held and no refund after three weeks.
“Be AWARE falsely advertised or not in stock items”
Prompt order confirmation and rapid tracked delivery, excellent service.
“confirmed order AND dispatched order within 5 minutes.”
Item listed in stock but actually out of stock; refund delayed.
“said in stock! Had confirmation of order and took money.”
Order marked dispatched but later cancelled; stock and delivery misinformation.
“Very poor service and inaccurate information given about stock and delivery.”
Order cancelled without communication after payment and confirmation.
“then without any communication cancelled my order”
Item initially claimed in stock but delayed weeks and refund awaited.
“I chased after a week and was told they were out of stock and would be 2 weeks.”
Website allowed order then item unavailable, followed by unresponsive communication.
“Total waste of time and very unprofessional approach.”
Improved experience with good service, quick delivery and good price.
“good service, reasonably quick delivery and the best price on the market”
Items marked dispatched but some refunded without notice; no apology.
“No correspondence to say order would be incomplete and no apology.”
Poor customer service; PayPal dispute recovered almost full refund.
“Very poor customer service.”
NETS resolved delivery problems with DHL and provided helpful service.
“They sorted out the logistic with DHL and received my parcels the very next day.”
Advertises unavailable stock, ignores customers and stalls refunds.
“Advertise out of stock items to tempt you in”
Rod failed within a month and company ignored repair or refund requests.
“the first three rings were missing.”
As a fishing enthusiast, I need to get all my equipment from somewhere. I am a huge fan of North East Tackle Supplies. They are able to prepare the best quality Vass angler in town. I prefer to purchase them from this store as they are made with care and precision and guaranteed to last longer. My cousin got injured while fishing and it was only when he used these products that he was saved. The customer service is great I met the owner and he was very nice, he put his customers first above the business. I would recommend anyone that is looking for fishing equipment to go to North East Tackle Supplies.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
North East Tackle is a UK fishing-tackle retailer supplying rods, reels, lures, clothing and related accessories via an online shop and physical outlets. Product categories typically cover sea and coarse fishing equipment plus carry and storage solutions. Consumers researching the company should expect an online ordering process, delivery options, and published returns/warranty terms to check before purchase.