Reviews Analysed
21
We Collect & Analyse Reviews
North East Tackle
Experiences & Reviews
North East Tackle is a UK fishing-tackle retailer supplying rods, reels, lures, clothing and related accessories via an online shop and physical outlets. Product categories typically cover sea and coarse fishing equipment plus carry and storage solutions. Consumers researching the company should expect an online ordering process, delivery options, and published returns/warranty terms to check before purchase.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
15d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Reviews show inconsistent service: several customers report helpful, friendly staff and fast fulfilment, while many others describe cancelled orders, poor after-sales and ignored queries.
Share
Weak
20%
💰
Value for money
Some buyers praise competitive pricing; numerous reviews raise concerns about payments taken for out-of-stock items, delayed refunds or refunds only after disputes.
Share
Weak
13%
⚡
User experience
Ordering and delivery experiences are polarised: reports range from next-day dispatch and tracked slots to cancelled orders, long waits and unclear tracking updates.
Share
Weak
20%
🔧
Product quality
Many customers receive rods, reels and boots in good condition, but a minority report defects (broken rings, inner-eye issues) and challenges obtaining warranty help.
Share
Mixed
6%
📞
Communication
Communication is inconsistent: some reviewers describe prompt calls and helpful responses, while many report unanswered emails, delayed replies and lack of proactive updates.
Share
Weak
20%
⭐
Overall experience
Overall impressions are split: several customers report excellent, fast service and correct items; a larger group cites stock problems, cancellations and slow refunds.
Share
Weak
20%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Some of these reviews blow my mind…
"Some of these reviews blow my mind. I’ve used NETS several times since the beginning of the year for orders ranging from top end rods, general tackle,..."
Dave Dawkins
Trustpilot
Sep 30, 2025
Featured for: fast dispatch and positive pricing
ABSOLUTELY SHOCKING SERVICE!! BOYCOTT THIS COMPANY
"ABSOLUTELY SHOCKING SERVICE!!! ORDERED 3 LURES AND AFTER A WEEK HAD HEARD NOTHING SO EMAILED THEM TO BE TOLD OH THEY ARE OUT OF STOCK!!! SO WHY DID YO..."
Charlotte
Trustpilot
Sep 30, 2025
Featured for: charged then out-of-stock complaint
Where to start
"Where to start . Sent out my new rods to an incorrect address. They did nothing to help or even responded to my query. Ups were amazing and tracked th..."
Anonymous
Trustpilot
Sep 30, 2025
Featured for: wrong address; no customer help
5 Star Service
"Just received SCIERRA X Force Wading Boot Cleated Sole with Studs from NETS. IT would be a hassle free transaction if DHL parcels had not made a hass..."
D P Lama
Trustpilot
Sep 30, 2025
Featured for: resolved delivery issue with DHL
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Charlotte
trustpilot.com
Sep 30, 2025
ABSOLUTELY SHOCKING SERVICE!! BOYCOTT THIS COMPANY
ABSOLUTELY SHOCKING SERVICE!!! ORDERED 3 LURES AND AFTER A WEEK HAD HEARD NOTHING SO EMAILED THEM TO BE TOLD OH THEY ARE OUT OF STOCK!!! SO WHY DID YO...
A
Anonymous
trustpilot.com
Sep 30, 2025
Where to start
Where to start . Sent out my new rods to an incorrect address. They did nothing to help or even responded to my query. Ups were amazing and tracked th...
g
glen clark
trustpilot.com
Sep 30, 2025
First class service great communication…
First class service great communication what more can you ask !!! Rang for enquiry very helpful 👌 orderd s...
C
Con Wel
trustpilot.com
Sep 30, 2025
Ordered online, delivered within 2 working days
I purchased a Century rod online and it was delivered within 2 working days. I recieved a call in the morning from their Sunderland branch to confirm...
j
john clayden
trustpilot.com
Sep 30, 2025
Where do I start
Where do I start? Items out of stock, don't answer messages on their contacts page( what's the point in having a contact page?), taken 2 weeks to be r...
S
Stuart Webster
trustpilot.com
Sep 30, 2025
Reviews seem to either fall into the…
Reviews seem to either fall into the wonderful or dire service categories.Unfortunately my experience was the latter,as same experience as others in o...
D
Dirty Harris
trustpilot.com
Sep 30, 2025
Avoid this company
Ordered items in stock and waited 5 days. Still no dispatch email. Asked people on Facebook about their experience with the company and someone tag th...
r
rob
trustpilot.com
Sep 30, 2025
Be AWARE falsely advertised or not in…
Be AWARE falsely advertised or not in stock items so they can hold your cash.Is this even legal three week and have been told n...
D
Dave Dawkins
trustpilot.com
Sep 30, 2025
Some of these reviews blow my mind…
Some of these reviews blow my mind. I’ve used NETS several times since the beginning of the year for orders ranging from top end rods, general tackle,...
M
Martin Davies
trustpilot.com
Sep 30, 2025
Ordered on line vass hoodie
Ordered on line vass hoodie, said in stock! Had confirmation of order and took money. Waiting for 10 days and phoned them to be told that they're out...
j
jonasmike
trustpilot.com
Sep 30, 2025
Don't buy from NETS
Ordered (in stock) Fishing Rod 3rd Jan Received Email from North East Tackle Supplies saying "dispatched for delivery" 5th Jan No delivery to the cour...
j
jon neafcy
trustpilot.com
Sep 30, 2025
Ordered
Ordered, paid, confirmed, north east tackle then without any communication cancelled...
J
Jeremy Grove
trustpilot.com
Sep 30, 2025
Disappointing
Disappointing having never used them before. Ordered a new fixed spool sea fishing reel which they said was in stock when I ordered it. I chased after...
k
kuba jakub
trustpilot.com
Sep 30, 2025
In stock = out of stock
I’ve tried to order 3 same spools of braided line. Couldn’t take 3 as there were only 2 available. “Took” the last two then. After a week of no update...
G
Geoff Hall
trustpilot.com
Sep 30, 2025
Much better.
I had previously left this company a bad review after a bad experience. I did however make another purchase a year later by mistake. This time...
M
Mr JB
trustpilot.com
Sep 30, 2025
Poor service. Ordered items which all said in stock
Ordered items which all said in stock. Confirmation email said order was dispatched. Took 6 days to arrive and then listed “refunded” against 2 of my...
S
Steven Kendrick
trustpilot.com
Sep 30, 2025
Poor. Would not use again.
Waste of time, very poor customer service. Similar experience to most of the bad reviews here, ordered items, they weren't in stock. I e-mailed twice...
D
D P Lama
trustpilot.com
Sep 30, 2025
5 Star Service
Just received SCIERRA X Force Wading Boot Cleated Sole with Studs from NETS. IT would be a hassle free transaction if DHL parcels had not made a hass...
J
James Hammond
trustpilot.com
Sep 30, 2025
Absolutely useless
Absolutely useless . Advertise out of stock items to tempt you in with lower prices than elsewhere clearly knowing they have zero stock , ignore you w...
N
Nfj Ltd
trustpilot.com
Sep 30, 2025
Scammers
I do not recommend. They sell X items, so don't bother answering emails. I bought a fishing rod, but after the second fishing, the first three rings w...
Conclusion
Customer feedback is mixed: several reviewers report prompt dispatch, helpful staff and products arriving as described, while many others report stock inaccuracies, cancelled orders and slow or stalled refunds. If you prioritise quick delivery and competitive prices, some reviewers found the service reliable; if you are concerned about refunds or out-of-stock handling, multiple reports advise caution. Practical steps before buying: confirm stock availability, call customer services for order queries, and consider a payment method with buyer protection (for example PayPal). Checking returns and warranty terms in advance will help manage risk when ordering.