Many customers praise Nomow’s artificial turf and the installers’ workmanship. Several reviews mention quick fixes when problems came up and helpful service on site. Others describe communication breaking down, including a cancelled order and no delivery updates. One customer reports a driver acting aggressively, which is unusual compared with the other accounts.
Examples from available reviews (Dec 2021 – Mar 2026).
They cancelled our order after failing to respond and missing deadlines.
“she had cancelled our order.”
I received order confirmation but then received no updates or delivery.
“since then NOTHING.”
They supplied artificial lawns with great product quality and superb craftsmanship.
“the craftsmanship is superb.”
Nomow Limited provided quality grass and resolved a fitting problem promptly.
“They took charge of the situation and resolved it fast and satisfactorily.”
Several reviews call the service excellent, describing installers and aftercare as “fantastic” and “perfect.” A few customers report clear failures, including an order cancelled after deadlines slipped and a case where staff had to step in to fix a fitting problem. Overall, comments show both standout service and noticeable lapses.
Only a few reviews mention price or value. Where it’s implied, satisfaction with the turf and installation suggests customers felt the result met expectations. There are no steady, direct comments on cost or affordability.
Many customers describe smooth visits and fast help when issues arose. One review reports aggressive driving and swearing, and it appears only once in the sample. Overall, experiences range from very positive on-site interactions to rare but serious negative encounters.
Several reviews praise the artificial grass and the quality of the work, using words like “superb” and “well pleased.” One customer says the site could have been left cleaner, a small note beside repeated praise. Most comments point to strong materials and skilled fitting.
Several reviews describe weak communication after ordering, including a confirmed order with no follow-up and missed deadlines that ended in cancellation. Reviews that praise service rarely mention proactive updates. Communication problems come up repeatedly as a negative theme.
The reviews split between highly rated jobs with strong workmanship and low-rated experiences tied to cancelled orders and poor communication. That gap leaves a polarised picture of outcomes. Much depends on whether the job ran into communication or logistics issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They cancelled our order after failing to respond and missing deadlines.
“she had cancelled our order.”
I received order confirmation but then received no updates or delivery.
“since then NOTHING.”
They provided fantastic customer service and accommodated changed requirements.
“Fantastic customer service”
They supplied and laid artificial grass well, though site could be cleaner.
“Well pleased with the company”
They provided perfect service and great artificial grass.
“Perfect service!”
They supplied artificial lawns with great product quality and superb craftsmanship.
“the craftsmanship is superb.”
They tail-gated and swore at me while driving; truly shocking behaviour.
“tail gating you and swearing at you.”
Nomow Limited has been great in every way. Staff who are kind, friendly, and knowledgeable. Our ordered samples arrived fast and in good condition, complete with literature and information.
We chose them because one of their artificial grasses resembled real grass, was of great quality and was competitively priced. We placed our purchase on a specific day, which was not difficult because they supply from a large stock holding.
However, during the fitting, we discovered a serious problem! We panicked because most businesses today strive to avoid accepting responsibility. But not, Nomow Limited!
They took charge of the situation and resolved it fast and satisfactorily.
There are no arguments, and we are generating the least amount of inconvenience.
I was astounded by their candor, helpfulness, and adaptability and would recommend them without hesitation.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Nomow sells artificial grass and other lawn solutions. It offers different synthetic turf options for home gardens, commercial landscaping, and leisure areas. Nomow shares product specs and installation guidance to help customers choose materials and plan the work. The business also sells artificial-lawn accessories such as underlay and fixing parts, along with care and maintenance information.