Reviewers often mention fast dispatch and solidly made kitchen appliances. Sharp knives and coffee machines get frequent praise. Some complaints say parcels never arrived or were left at the wrong address. A very small number of reviews describe serious faults, including an overheating replacement.
Examples from available reviews (Sep 2025 – Mar 2026).
Very satisfied; next-day delivery and excellent coffee machine.
“next day delivery and the coffee machine is a dream!”
Bought knives and is very impressed; no faults.
“can’t fault them really impressed”
Item not delivered and unable to contact Ninja or carrier.
“A week later and DPD have still failed to deliver it,”
Replacement unit overheated, melted and failed; customer dissatisfied.
“the unit began to melt”
Many reviewers praise quick fulfilment and next-day delivery. Several describe items not arriving or being left at the wrong address. In multiple cases, customers say replacement parts and warranty support were handled efficiently.
Customers often point to sale pricing and say the main appliances feel good value. Some link durability to prices they find acceptable. A minority say regular prices should be lower.
Users describe easy ordering and controls that feel intuitive. They call out chop/mince functions, crisper flexibility, and family-sized capacity. Many say the appliances make cooking more enjoyable and hands-on.
Many comments praise the build of knives, coffee machines, toasters, and kettles. A few mention major failures, including an overheated replacement and a kettle that stopped after years of use. Compared with the repeated quality praise, these failures seem uncommon.
Reviewers often describe staff and order handling as helpful, with clear updates. One review mentions an order being cancelled after failed age verification, followed by poor follow-up. Several reviews praise delivery drivers for patience and professionalism.
Overall feedback leans strongly positive, with fast delivery and dependable appliances mentioned often. A few one-star reviews stand out for delivery problems, and there are a handful of severe faults. Most customers sound satisfied, while a small group report problems that had a real impact.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Replacement unit overheated, melted and failed; customer dissatisfied.
“the unit began to melt”
Reviewer says the tools are great.
“Great tools”
Item not delivered and unable to contact Ninja or carrier.
“A week later and DPD have still failed to deliver it,”
Product suits a big family and reviewer loves it.
“Very good for big family I love it”
Professional, fast service from purchase through delivery.
“Absolutely professional service from choosing to delivery”
Took advantage of offer; quick delivery and keen to experiment.
“it was with me the following evening.”
Ordered item not received despite paid delivery; frustrated about timing.
“I still have'nt recieved the item”
Good product with fast delivery.
“Great product & quick delivery”
Very satisfied; next-day delivery and excellent coffee machine.
“next day delivery and the coffee machine is a dream!”
Fast service; received air fryer within two days.
“Great service!”
Bought knives and is very impressed; no faults.
“can’t fault them really impressed”
Quick delivery and an improved model with useful chop/mince mode.
“The chop/mince mode is particularly good”
Products are excellent; service good but price could improve.
“they needd to work on price.”
Product satisfactory but delivery firm left it at wrong address.
“they left the product at the wrong address”
Company is customer-focused and the toaster is an excellent asset.
“the product (Toaster 3-1) is excellent”
Reviewer is impressed; products and service are described as fabulous.
“The products and service are fabulous.”
Good products at reasonable sale prices with fast delivery.
“Very good products at reasonable prices when on sale”
Good equipment with efficient next-day delivery.
“Very efficient delivery, came the next day.”
Kettle offers temperature control but previous unit failed after 2.5 years.
“the first one “died” after just 2.5years”
Good price and very fast delivery.
“Good price, extremely fast delivery.”
Beautiful, high-quality coffee machine with very fast delivery.
“Beautiful and a fantastic coffee machine.”
Good price and a quality product.
“Great price &Quality product”
Durable Ninja appliances; reviewer owns several and trusts them.
“theyre all amazing”
Easy ordering and enjoyable, versatile cooking experience.
“Really easy to order and am enjoying cooking up a storm!”
Reviewer describes the brand as excellent.
“Excellent brand”
Fast delivery and appliances have proven to be good quality.
“Super quick delivery”
Reviewer gives a positive comment about staff and handling.
“I like staff good and handle”
Reviewer emphasises consistent product quality.
“Quality and nothing but quality.”
Helpful delivery driver and a great product prompted a repeat purchase.
“Very patient and friendly.”
High-quality products, great service, and fast delivery.
“You definitely get what you pay for”
Existing Ninja owner bought a kettle and toaster and wasn't disappointed.
“I am definitely not disappointed.”
Good service with fast delivery.
“Great service and speedy delivery”
Happy with purchase; crisper is easy to use and versatile.
“easy to use”
Good product at reasonable price with very quick delivery.
“A great product at a very reasonable price.”
Company promptly sent a replacement drawer without issues.
“sent us a new drawer without any issues”
Order cancelled due to failed age verification and poor follow-up.
“Could not verify my age no matter what method I used.”
Fast service; ordered Thursday, received by Friday.
“received by 4pm Friday”
Smooth ordering, quick delivery, and excellent, sharp knives.
“The knives are fantastic.”
Product looks good with quick delivery; bought another for daughter.
“looks good and quick delivery”
Well-made coffee machine producing great coffee; frother is popular.
“Brilliant coffee machine.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ninja Kitchen designs and sells home kitchen appliances. Its range includes air fryers, blenders, food processors, coffee machines, kettles, and toasters. The brand sells through its online store and major retail partners and marketplaces. Ninja also supplies accessories and replacement parts, and provides customer support and warranty help for purchased appliances.