Customer reviews for Ninja Kitchen in this sample emphasise consistent product quality and reliable delivery. Examples include praise for coffee machines, knives, kettles, toasters and crispers, with several users reporting long-term durability and repeat purchases. A small number of comments flag a specific customer-service issue around age verification and order cancellation, so check identification and payment details before ordering. Overall, reviewers most frequently cite fast delivery, easy use and satisfactory product performance; consider warranty and support channels when making a purchase decision.
Examples from available reviews (Sep 2025 – Feb 2026).
Order cancelled due to failed age verification and poor follow-up.
“Could not verify my age no matter what method I used.”
Fast delivery and appliances have proven to be good quality.
“Super quick delivery”
Good price and a quality product.
“Great price &Quality product”
Smooth ordering, quick delivery, and excellent, sharp knives.
“The knives are fantastic.”
Most reviews praise fast delivery and helpful staff; one report describes order cancellation and refund delay due to age verification.
A few reviewers explicitly mention reasonable pricing and feeling they received fair value; overall price comments are limited.
Customers describe easy ordering and straightforward use of appliances, with several noting enjoyable cooking and smooth setup.
Many reviewers report solid build, durability and good performance across coffee machines, knives, kettles, toasters and crispers.
Mixed signals: one review praises staff handling, another details poor age‑check communication and slow specialist follow‑up.
Most reviewers state positive overall experiences, repeat purchases and satisfaction; one detailed negative case affected a purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Replacement unit overheated, melted and failed; customer dissatisfied.
“the unit began to melt”
Reviewer says the tools are great.
“Great tools”
Item not delivered and unable to contact Ninja or carrier.
“A week later and DPD have still failed to deliver it,”
Product suits a big family and reviewer loves it.
“Very good for big family I love it”
Professional, fast service from purchase through delivery.
“Absolutely professional service from choosing to delivery”
Took advantage of offer; quick delivery and keen to experiment.
“it was with me the following evening.”
Ordered item not received despite paid delivery; frustrated about timing.
“I still have'nt recieved the item”
Good product with fast delivery.
“Great product & quick delivery”
Very satisfied; next-day delivery and excellent coffee machine.
“next day delivery and the coffee machine is a dream!”
Fast service; received air fryer within two days.
“Great service!”
Bought knives and is very impressed; no faults.
“can’t fault them really impressed”
Quick delivery and an improved model with useful chop/mince mode.
“The chop/mince mode is particularly good”
Products are excellent; service good but price could improve.
“they needd to work on price.”
Product satisfactory but delivery firm left it at wrong address.
“they left the product at the wrong address”
Company is customer-focused and the toaster is an excellent asset.
“the product (Toaster 3-1) is excellent”
Reviewer is impressed; products and service are described as fabulous.
“The products and service are fabulous.”
Good products at reasonable sale prices with fast delivery.
“Very good products at reasonable prices when on sale”
Good equipment with efficient next-day delivery.
“Very efficient delivery, came the next day.”
Kettle offers temperature control but previous unit failed after 2.5 years.
“the first one “died” after just 2.5years”
Good price and very fast delivery.
“Good price, extremely fast delivery.”
Beautiful, high-quality coffee machine with very fast delivery.
“Beautiful and a fantastic coffee machine.”
Good price and a quality product.
“Great price &Quality product”
Durable Ninja appliances; reviewer owns several and trusts them.
“theyre all amazing”
Easy ordering and enjoyable, versatile cooking experience.
“Really easy to order and am enjoying cooking up a storm!”
Reviewer describes the brand as excellent.
“Excellent brand”
Fast delivery and appliances have proven to be good quality.
“Super quick delivery”
Reviewer gives a positive comment about staff and handling.
“I like staff good and handle”
Reviewer emphasises consistent product quality.
“Quality and nothing but quality.”
Helpful delivery driver and a great product prompted a repeat purchase.
“Very patient and friendly.”
High-quality products, great service, and fast delivery.
“You definitely get what you pay for”
Existing Ninja owner bought a kettle and toaster and wasn't disappointed.
“I am definitely not disappointed.”
Good service with fast delivery.
“Great service and speedy delivery”
Happy with purchase; crisper is easy to use and versatile.
“easy to use”
Good product at reasonable price with very quick delivery.
“A great product at a very reasonable price.”
Company promptly sent a replacement drawer without issues.
“sent us a new drawer without any issues”
Order cancelled due to failed age verification and poor follow-up.
“Could not verify my age no matter what method I used.”
Fast service; ordered Thursday, received by Friday.
“received by 4pm Friday”
Smooth ordering, quick delivery, and excellent, sharp knives.
“The knives are fantastic.”
Product looks good with quick delivery; bought another for daughter.
“looks good and quick delivery”
Well-made coffee machine producing great coffee; frother is popular.
“Brilliant coffee machine.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ninja Kitchen is a consumer cookware and small-appliance brand specialising in countertop appliances such as air fryers, coffee machines, kettles, toasters, crispers and related accessories. The brand is commonly reviewed for home-kitchen performance, durability and delivery/service experience by end customers. This summary is intended to help shoppers evaluate user feedback on product quality, delivery and customer service when researching Ninja Kitchen appliances.