Many buyers say their payments were taken but orders did not ship, and refunds were slow or never arrived. Customers report receiving the wrong items, blank products, or inconsistent sizing across multiple orders. A smaller group describes fast delivery and successful replacements. Repeat complaints point to unhelpful responses and a tight cancellation window.
Examples from available reviews (Aug 2023 – Feb 2026).
Paid for jersey but item never arrived and emails ignored.
“They took my money and no jersey.”
Unable to cancel order due to restrictive 30-minute policy and slow refunds.
“you have only 30 minutes after placing order to cancel.”
Two hoodies labelled 3XL had very different inconsistent sizing.
“one fitted as a 4xl and the other as a L.”
Customer jersey arrived early and was perfect.
“My customer jersey arrived early and was absolutely perfect!”
Service issues come up often. Customers say payments went through but orders were not fulfilled, orders stayed in "processing," and some deliveries were marked confirmed but never showed up. A few reviewers report that replacements eventually arrived or issues were fixed quickly.
Several reviews mention extra charges and long delivery times that made the purchase feel less worthwhile. Some customers say they were upcharged or paid for expedited shipping but still missed guaranteed dates. A minority report good value when orders arrived as expected.
Reviewers describe checkout and order-management problems. Many point to a strict 30-minute cancellation window, and some say payments were taken even though orders did not go through. A small number of buyers report a smooth process and on-time delivery.
Customers report wrong colours, blank printing, damage, and sizing that varies between identical items. Several say they received multiple incorrect or defective replacements before the issue was resolved. A limited set of reviews says items arrived in perfect condition.
Many accounts describe weak customer communication. Reviewers report emails going unanswered, being passed between agents, and heavy reliance on an automated chat bot. A few say an agent was helpful and resolved the problem quickly.
Reviews split between many negative experiences and a smaller number of positive ones. Negative comments focus on unshipped orders, product mistakes, and poor communication. Positive comments mention early or flawless deliveries and replacements that worked out.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · Trustpilot (19) · Quotes shortened · As of: February 2026
Paid for Christmas delivery but item never shipped and customer service lied.
“Item was marked as shipped, but was never trackable nor given to the courier.”
Return requests ignored with no return label and refund not issued.
“never got a label”
Packages marked out for delivery long ago, no refund or response.
“They've been out for delivery since October 16th.”
Paid for jersey but item never arrived and emails ignored.
“They took my money and no jersey.”
Ordered two items; one wrong item received and no resolution.
“the automatically generated email promised I would be contacted within the next 48hrs”
They charged money but order remained unplaced and not fulfilled.
“they took out over £25 from my bank and my order is still sitting in the basket.”
Delivery missing and customer service failed to investigate or respond.
“Customer service is absolutely atrocious.”
Received cap with sticker; customer service unhelpful and returns failed.
“The cap I received has a big ugly (hologram) sticker placed on top of the curved bill”
Two hoodies labelled 3XL had very different inconsistent sizing.
“one fitted as a 4xl and the other as a L.”
Paid €150 but never received order; customer service poor.
“Still trying to get my money back.”
Received order but delivery was late and customer service was poor.
“The only thing with the shop is late delivery and poor contact with customer service”
Order stuck processing for months with no helpful responses.
“its STILL "being processed" now in January.”
Paid £130 for a jersey but received pens and poor responses.
“they sent me some pens.”
Bought Fanatics item by mistake and couldn't get refund or response.
“I haven’t received 1 piece of communication from Fanatics.”
Delivery delayed weeks and customer service unhelpful; would not recommend.
“It didn't arrive as scheduled.”
Free-shipping offer misleading; only express available and orders cancelled.
“They offer free shipping for orders above 35 EUR”
Paid for shirt but never received it and couldn't contact shop.
“have NEVER received it despite its already paid for.”
Jersey arrived but the t-shirt never arrived and no replies.
“the t-shirt that I ordered never arrived.”
Multiple issues with sizing and delivery, and unhelpful repetitive email replies.
“Each time I emailed them I was passed onto a different operative”
Long delivery delay and customer service repeatedly failed to address questions.
“We have been waiting since June for our Parcel to arrive”
Order arrived in 11 days despite initial communication issues.
“11-day-delivery to Berlin.”
Orders cannot be cancelled after a short window and company won't assist.
“orders can't be canceled or modified after 30 minutes of placing the order”
Received wrong size and company refused refunds or returns.
“Ordered a large - got an extra small.”
Paid for Christmas gift but shipper never had package and no refund provided.
“they are using peoples money and not sending out the items.”
Unable to cancel order due to restrictive 30-minute policy and slow refunds.
“you have only 30 minutes after placing order to cancel.”
Received exactly what they ordered and were pleased.
“I got exactly what I wanted and even better!”
Website offered no real customer service and orders couldn't be cancelled.
“There's literally no customer service except their stupid chat bot.”
Received incorrect and unattractive item twice despite promises to resend.
“The second is the ugly one that arrived.”
Confirmation claimed delivery but customer never received expensive jersey.
“I was sent a confirmation my package arrived, but I never received it.”
Expedited shipping often misses guaranteed delivery dates.
“have 75% of the items come in 4 days after the guaranteed date.”
Paid over $500, returns and exchanges were difficult and refunds delayed.
“I spent over $500 on merchandise, and still had to pay shipping.”
Charged an extra $70 and delivery took five weeks.
“I was upcharged $70.”
Received unprinted blank hoodie three times, repeated failures.
“I received a BLANK, unprinted, item! Not, once, but THREE times!”
Promised Christmas delivery but shipment scheduled after Christmas and no resolution.
“When I checked shipping status it states the 27th, so they lied.”
Charged for wrong jersey with incorrect invoice and unhelpful agents.
“IT WAS THE WRONG SHIRT.”
Received wrong hat colour and cracked puck case.
“they sent me the same hat, but in royal blue.”
Fanatics and Reebok products poorly made and sizing inconsistent.
“The Fanatics breakaway jerseys are cheap”
Replacement process required three attempts but customer service resolved quickly.
“Third times a charm, it came un-damaged.”
Customer jersey arrived early and was perfect.
“My customer jersey arrived early and was absolutely perfect!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
NHL Shop sells official National Hockey League merchandise online. The store carries team jerseys, replica and authentic apparel, caps, hoodies, t-shirts, pucks, and related accessories. Shoppers can buy through the website using account checkout and common payment options such as major cards and PayPal. The site lists standard and expedited courier shipping for domestic and international delivery.